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Question

App takes 5 minutes to play

  • August 14, 2024
  • 3 replies
  • 62 views

Another app issue! Recently, when I open the app on any device it takes between 3 to 5 minutes before playing music is possible. All my devices show empty queues, then after a few minutes they refresh and show what was last being played, only then can I select music to play.

Is this a known app issue?

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3 replies

Stanley_4
  • Lead Maestro
  • 12305 replies
  • August 14, 2024

I’d suggest the next time it happens you quickly submit a diagnostic, wait until it clears and submit another. Then contact Sonos support with both diagnostic numbers (don’t post them here) and get them to look into your issue.


Airgetlam
  • 44726 replies
  • August 15, 2024

This sounds like a local network issue, with the system not always connecting to the controller ‘instantly’. While there is some minor delay, I’d suggest it isn’t supposed to be that much of a delay. 

Beyond the good advice given by @Stanley_4 , I’d also try a network refresh, by unplugging all your Sonos devices from power, then rebooting your router. Once the router has come back up, then plug back in your Sonos devices, wait a couple of minutes, then test.  At worst, it won’t change anything, but it may help. 


  • Author
  • Contributor I
  • 1 reply
  • August 15, 2024

Looks like it’s resolved. It was network interference. Changed the 2.5Ghz and 5Ghz WiFi channels and the app connects immediately. 👍🏼