Controllers and Music services

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

To whom it may concern.  Hi.  I've patiently waited, with optimism, hoping that the following issues/features would have been resolved by now.  I'm not aware if any of them have been previously mentioned but I thought it wise to compile a list, everyone please feel free to add any issues or missing features still unresolved, as I can only speak from my personal use case.  The 'Widget' was removed and has not yet returned Unable to play favorites set from you local Music Library located in 'Sonos Favorites' Any attempt results in the toast 'something went wrong' appearing.  Unable to pin content from Music Library to 'Favorites - pinned collection' Unable to access EQ settings directly from volume sliders No tabs for easy access/navigation to different sections of the app, currently have to press the back button 5 times if you are in the 'Music Library' section in se

I’m not even sure how to ask this question, but will try. With the old app I could play music from a source on a speaker in one room, while my wife could play In another room from a different source. Now with the new app one of us will disconnect the other when one of us starts content from a different source in a different room. Does this make sense? Never had this problem before.

I recently switched to a new Spotify account. How can I transfer in the Sonos app on my Mac all playlists to this new account? Thnx, for every useful solution.

When will the app do better?My issues overal not workingNot finding my system everytime it starts upNot able to find last items played Not finding favoritesNot able to adjust volumeI always used the Sonos app with spolltify now O use Spotify again and Yess mot able to group devices..Me and My Sonos devices and apps go way back... But the Experience is not very nice at the moment...I hope it will improve fast. Harvey

In the new “upgraded” app, the “Edit Home” button doesn’t work correctly.  It lets me modify things, like removing old “favorites” or pinned items, but then the next time I open the app, it’s all there again.  It also keeps removing my Music Library, which is the main functionality how I use Sonos. Recently, it completely removed it, and after about an hour of reading the community posts, I figured out that I could re-enable my Music Library on the Windows App, thereby allowing me to access it again on my Android app. Is there a plan to fix the “Edit Home” so that your edits actually stay? 

Sonos WHY are you advertising new products etc when you're ignoring your loyal customers who made the mistake of buying Sonos products, YOUR APP DOES NOT WORK! A simple command i.e. turn up/down the volume still does not work It is dangerously glitchy, if i turn it up it just jumps up/down after 5 or 10 seconds, this is ridiculous, Could you please reply with an honest answer?

When my Sonos Playlist contains Apple Music Dolby Atmos tracks, those tracks will NOT crossfade. The first track has to end fully before the second is heard but starts 10 secs in (ie. no 10-second fade-up).Crossfade works fine with non-Atmos tracks.Is the Sonos bandwidth just not up to playing two Atmos tracks over one another? (I have a Sonos Arc with sub and surrounds.)

I am just at the end of my tether . Today both android apps keep crashing and I can't access anything. My imac where my local library is now says access denied . I spent 48 hours weeks ago getting the damn thing to recognise my library. Got it to work and now today the whole thing is playing up. I can't play anything from my local library. It's saying access denied AGAIN.  WHAT ON EARTH IS GOING ON !!!!!! IM SO ANGRY WITH WASTING MY TIME FIXING BUGS AND ISSUES CAUSED BY THIS NEW APP ITS ABSOLUTELY DISGUSTING AND RIDICULOUS. SONOS , YOU SHOULD HAVE ALLOWED PEOPLE TO REVERT BACK TO THE S2 APP WHILE YOU GET YOUR ACT INTO GEAR AND SORT OUT THIS DEBACLE. WE AS CONSUMERS SHOULDN'T BE HAVING TO DEAL WITH YOUR ISSUES CAUSED BY AN ARROGANT ATTITUDE TOWARDS YOUR CUSTOMER BASE . SHAME ON YOU !!!!

I have lost access to my iTunes account on Sonos Apphave read through the fixes and work around but nothing works, all my files have the share option ticked but Sonos app says no error code 913, even deleted all the share links and added them again but still it won’t have itits really starting to annoy me that the one thing I purchased the system for is no longer workingany help gratefully received, I’m on IOS platform using the desktop app to talk to a Mac mini all devices are on same WiFi network 

I am trying to use SONOS APP on my ANDROID phone ( Android 13 )Each time I try to open the APP,  I get a message “Sonos keeps stopping”.  And the APP then closes.SAME WITH MY WIFE’s ANDRIOD PHONE  ( Android 13 also ) i.e. it isn’t just me / my phone.So, if I were reliant on those phone interfaces, I WOULD NOT BE ABLE TO ACCESS SONOS.This very frustrating issue started a couple of days ago.Fortunately, Sonos still works on the Windows PC platform.I have removed the APP from the phone then reinstall ;  unfortunately I get the SAME RESULT.Any ideas / suggestions ?     

Hello,will music library feature ever be restored - PC - Windows 11 (not NAS)? Does anyone have more detailed information?Or should I look for a replacement for my Sonos Amp? (Bluesound, Wiim, Kef, NAD...)Thank you P.

Qobuz playlists are not available when using the upgrade app on Android. These playlists are properly displayed when using the Sonos program for Windows.When a Qobuz playlist is added via the Windows program, it plays and shows up on the Android under “Recently Played”; however, clicking on that playlist on the Android fails “Something went wrong” ← No kidding.

It is just not to the level it should beowning 20 units and the app dors not operate properly Way better at the beginning  please do something 

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

Looks like the Sonos app has had a makeover which usually means trouble. The first being that there is no longer a widget on android which is a massive PITA. I'm assuming I'm not the only one and also am hoping this is a goof and not deliberate on the part of Sonos. Version 80.00.04-release+20240507.671145b com.sonos.acr2

I have 5 sonos devices and play the majority of my music from a Seagate ‘Personal Cloud’ network drive attached to my router. This has been working very successfully until recent updates.Whilst the drive and the songs are listed in my music library I can no longer play them !Under ‘Manage’ - Music Library Settings - the drive is not listed and therefore can’t be removed.Also I am unable to add this drive/folder to ‘my music on Sonos’ because it says check user name and password, however both are correct.Can any one advise? 

This new app is a freakin mess- for weeks I have tried to be patient while they “fix” it - every day I open it - is different- sometimes my playlists pop up and I can choose them - then they are gone again. Can someone please tell me how they are accessing their playlists they have made from their music libraries? They are gone again. 

I would just like to point out that since the latest update when viewing ‘Albums’ in my Music Library, albums that consist of multiple artists (e.g. compilations) appear multiple times. A compilation of tracks by 20 different artists appears 20 times in the ‘Album’ view. 

Heads up, fam, it appears that today’s v16.3 firmware update blocks the v16.1 app with the dreaded “update required”. Seems that is the reason for the coincident release of the v16.3 desktop apps.Ouch.Those unlucky enough to confirm, kindly do so. Other folks using v16.1 consider holding off on the firmware update and monitoring the forums. 

I had Plex working before, it some how stopped working. I tried to reauthorize it, the S2 app bounces me to Safari to authenticate, I log in, Plex tells me I can go back to the app, but when I go back Sonos app says “Plex wasn’t added”. How can I debug this issue?

my app is now very clunky, volume takes 5 seconds or more to respond. volume wont respond to phone side buttons used to be much better. what’s happened? 

I did a music library update on the Windows app and now the app on my Samsung Android phone crashes. I’ve tried reinstalling the app and restarting the phone but to no avail. I get a Samsung message telling me there is a bug in the app and to wait for an update before reinstalling. (My partner tells me that now the app crashes on his Huawei phone!)Has anyone any ideas as to how to get the app working again?Roger C.

Hello,My system won’t respond by voice to switching off it’s currently-playing service. Is there some way of resetting the system? I have tried switching off and back on all 9 speakers, as well as the boost box, but no dice.Many thanks. 

I love my Sonos speakers but hate the Apps.Sonos automatically upgraded my speakers to Sonos S2 app and I can no longer find access to the Alarm function on Sonos S2 app. Settings - Manage - ... I should have access to Alarm functions, but it is not visible.  Any help? THANKS!