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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,148 Topics
  • 55,785 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8148 Topics
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BastigiContributor I
asked in Controllers and Music services
managing the volumeof your sonos system

In the past - about 8 years ago - it was possible to manage the volume of your Sonos system by using the ‘plus’ and ‘minus’ buttons on your smartphone. Due tue an update of the Sonos app, it wasn’t possible anymore. From the 7th of may, Sonos released a new Sonos app, and I hoped Sonos reintroduced this function. Unfortunately still the only way tho manage the volume of the Sonos system is by swiping on your screen (to the left and right) of your smartphone. I hope, that Sonos in the future will consider to reintroduce the old school function by pressing the plus and minus buttons! 

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jgatie
6 months ago
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MrWhite22
posted in Controllers and Music services
Where are the network settings?

Trying to update my setup from SonosNet to WiFi, but under the Network → Manage Network options, there’s just a blank screen.  Was expecting “update network” according to the help article. Has this been removed in the new version of the app too?

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Corry P
6 months ago
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valshaContributor I
asked in Controllers and Music services
Play5 (gen2) + Play1 (3 pic) via AirPlay

Good day i have Play1 (5pic) + Play5 (gen2).Play5 (gen2) can play music via AirPlayI create a group Play5 (gen2) + Play1 (3 pic) and when i am trying to use all this group via Airplay ONLY Play5(gen2) is playing music!!!!Previously, there was no such problem at all, i am using Play5 (gen2) + Play1 (3 pic) as a group and music playing perfect!!!

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Jordec
6 months ago
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SladestAvid Contributor I
asked in Controllers and Music services
ALARM DON'T SHOW THE STATION

Hello, With the new App i have mulptiple alarms for each day of the week. The problem, now is we cannot see the station with each alarm right away.  It is only indicated: LIVE STATION  instead of the name or the station’s logo. Can you do something, we should see it as first view and step.What is going on with this problem ??

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Sotiris C.
6 months ago
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EricpatContributor I
asked in Controllers and Music services
spotify album library not showing up on new sonos app on ipad

Using the new Sonos app on my iPad, my Spotify album library does not appear.  Spotify playlist appears in library. All other functions of Spotify and Sonos work fine.  Just can’t see my spotify library albums.  This is only happening on my iPad.  Problem does not occur when using Sonos app on android phone.  Have removed and down fresh installs of both Sonos and Spotify on iPad.  Have disconnected and reconnected Spotify.  Have signed out and back into Sonos.  This one problem remains.  Suggestions?

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6 months ago
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POG2023Avid Contributor I
asked in Controllers and Music services
"Something went wrong"

Sonos is becoming unworkable and unlistenable with a "Something went wrong" message now a standard feature while trying to change radio stations. 

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P
6 months ago
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castallaLocal Superstar
posted in Controllers and Music services
NEW! The Sonos ECHO Chamber Service

Save time and effort when starting a new topic about your complaint, request, anger or congratulation to Sonos.  Add your post here, it may be ignored and unanswered.  Thank you for your cooperation.----------------------------------------Make Sonos Great Again----------------------------------------

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6 months ago
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castallaLocal Superstar
posted in Controllers and Music services
Search & Browse

This feature actually works!  Well done 😜

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C
6 months ago
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Andy44516Contributor II
asked in Controllers and Music services
sub mini will not assign to Beam

My sub mini is showing as not assigned in the app. It keeps failing when I try to assign to my beam, although it will assign to 2 other speakers I have in other rooms. I have reset everything to no avail. Any suggestions?

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6 months ago
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MapmanContributor I
asked in Controllers and Music services
I have 2 music local music libraries

I have 2 local music libraries. Since the error code 913 problem, which I fixed as per this community topic, one library will load and one will not when I add them using the Sonos app. I am on a windows 10 laptop. I a moved a file from the library that will not load to the library that does but that file will not load. Most of the files in the old library have been loaded from CD whereas the library that loads have been MP3 downloads. I am not sure if this is a red herring.

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M
6 months ago
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ddddssss66Contributor I
asked in Controllers and Music services
Bug report: alarm, radio, favorites

1. I am trying to make the alarm sound simultaneously on all devices, but it doesn't work. I select the 'grouped rooms' option, but the selection is never saved.2. I enter the My Turner radio service, select a station, try to save it to my favorites, but it is never saved3. I try to start a radio station by selecting it from the recents, but it gives an error. However, if I start it by entering the specific radio service, it works. 

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D
6 months ago
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stevepowProminent Collaborator I
asked in Controllers and Music services
ROLLBACK APP

That’s all. No BS, no excuses, no hollow promises, no “future-ware”, no hyping the new trash app. Roll it back. Anything else is asinine. 

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6 months ago
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ShaneKContributor I
asked in Controllers and Music services
New Sonos App

Like a lot of people on this forum, I am extremely frustrated with the new Sonos App. I have multiple Sonos products that have been working for years, and most recently purchased a Sonos Sub Mini. But the new App would not allow the Sub Mini to register, having tried for hours, direct ethernet connection, etc. Looks like a lot of people are having the same issues online.I tried calling Sonos Support multiple times and the wait was 85+ minutes. I then tried the Chat and that was equally as useless. Having reinstalled the App multiple times, now the App cannot find ANY of my Sonos Speakers and the comment from Support was to do a factory reset on every speaker and reconfigure them all…. who knows if they will work again.So I now have a useless Sonos system having spent $$$ over the years. How does Sonos get away with this? Their brand is clearly on the decline. I am obviously returning the Sub Mini as I can; the rest of the system is currently very expensive paperweights…. 

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6 months ago
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stevepowProminent Collaborator I
asked in Controllers and Music services
OMG, the WEB App is trash too!

I drill down to find a song in my library, click on a song, nothing happens - WTF?  Can’t add to queue bad enough, but can’t even play music.  I get a list of all the songs I cannot play - ya’ll punking the death out of us.  Seriously, what in the hell was Sonos thinking with this?  We bought it to play music.  That doesn't’ even work?I see all the long list of songs in my library and try to search - what happens?  It takes me to search GD streaming services.  Why?  There’s a search bar right there, but no!  Doesn’t work right.  I have more than 5000 songs in my library - no way I’m manually searching that. WTFFFFFF!!! You jerks.Sonos are morons with this release.  I feel like taking all my Sonos gear into the street and burning it. I know that’s irrational and I won’t do it, but damn - you complete jerks for this release!

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6 months ago
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Bill DunnetContributor I
asked in Controllers and Music services
problems

Issues with recent upgrade

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B
6 months ago
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SladestAvid Contributor I
asked in Controllers and Music services
ALARM RADIO WITH NEW APP

Hello, With the new App i have mulptiple alarms for each day of the week. The problem, now is we cannot see the station with each alarm right away.  It is only indicated: LIVE STATION  instead of the name or the station’s logo. Can you do something, we should see it as first view and step.What is going on with this problem ??

550
S
6 months ago
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CMC2024Contributor I
posted in Controllers and Music services
shuffling My Songs Pandora in new version ofSonos

The new version of Sonos app doesn't have an option  available to shuffle My Songs or Playlists using Pandora. The old version of Sonos did. Anyone have this experience or know how to find shuffle on Pandora?

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G
6 months ago
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spritchouAvid Contributor I
asked in Controllers and Music services
New App : nightmare.... app doesn't detect played music.... when played

Music is playing on the 3 rooms "Salin, Cuisine, Chambre principale". The app doesn't see it, I can't stop, control Volume, skip... Music is still playing on the 3 speakers…A real nightmare.And you ?

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S
6 months ago
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torchillContributor II
posted in Controllers and Music services
Playing from NAS when internet is not working

I Know I used to be able to play from my network server, NAS, even when the interent was down, as long as the NAS was connect to the router an interent connection was not required.  My internet when down this week *multiple times and I could access the APP and couldn’t play from my NAS.  Is that a new thing or is there something i need to debug? NOTE:  I had my soundbar connected to the TV toggle sound off and then switch to the Sonos ARC screen when I cycled router’s power.  Why would a line in signal, through HDMI, even be impacted by internet changes?? is this all a new APP issue or is this just Sonos not caring about what customers want anymore?

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K
6 months ago