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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 62,032 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Steeve59Contributor I
asked in Controllers and Music services
service Amazon music non disponible Belgique

Bonjour, est-il prévu d’inclure le service Amazon Music dans l’application pour la Belgique. Merci 

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ColinGAvid Contributor I
asked in Controllers and Music services
Apple Music Albums

Some albums in Apple Music show up incomplete on the Sonos App. For instance, an album on Apple Music may have 10 tracks but Sonos only shows 3. Why is this?

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IplaynerContributor I
asked in Controllers and Music services
Linking my personal music library

With the new version of the app, I have lost the ability to connect my personal music library.  I have my personzl music library on my computer’s hard disk as well as on a drive connected to my computer via USB. How do I get that capability back ?

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opnesContributor I
asked in Controllers and Music services
sonos app - software update

yo guys i need some help when downloaded the app it keeps saying i need to make a softwaree update and when  i press install it just doesnt install. ive done everything from delete the app to rebooting my sonos era 100 idk waht to do

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djbilalContributor I
asked in Controllers and Music services
Trueplay not working

Since upgrading to the new app I am not able to set up truplay on my arc which is linked to two one SLs.I am using an iPhone 15 Pro Max - version 18.0Sonos S2 v16.2I attempt to start trueplay tuning, and i always get stuck on this screen. pressing continue does nothing. please can someone help? 

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bentausContributor I
asked in Controllers and Music services
Sonos S2 MacOS app black screen on install

Trying to install the app. I download the latest Sonos S2 file from Sonos support site.  Add Sonos to my applications Open Sonos app App opens but the screen is black, I get loading spinner forever.  App stays unresponsive, I have to Force Quit On my other Mac, the software update fails and the app is also unresponsive. I have 5x Sonos speakers but I’m losing patience and have not purchased anymore speakers due to various software issues.  Macbook M2 Pro 16” 2023MacOS Ventura 13.6 

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HeathsideboyAvid Contributor I
asked in Controllers and Music services
Music in my Windows Library Folder does not show up in Sonos when I update the Sonos library.

Hi Sonos Community,Can anyone help me, please?I recently lost all my music in my Sonos library through an update, probably like most of you have done in the past. I eventually got it back again with the fix that was provided. However, before all this, I used to download music from YouTube to my Windows Music Library. Then, as soon as I updated my Sonos library, it would automatically show there as well. Now, I am downloading to the Windows Music Library, okay, but when I update the Sonos library, it did not show there. My Windows Music Library is definitely showing as being added to the Sonos Music Library Settings, but when I update Sonos Library Settings Now, it does not show there as it used to. Any ideas why? Thank you.HB

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Bumper
Bumper
asked in Controllers and Music services
Delete not neede categories from home in app

Is there a way to stop services from automatically adding pinned collections to the Home Screen?Is it possible to remove recently played, favourites and any of the other default categories from the Home Screen? Looking for more control over what is actually displayed there. 

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Local IdiotContributor I
asked in Controllers and Music services
Does Sonos even care customers can't use their product?

I have literally spent hundreds of dollars, as have so many others, to purchase Sonos speakers. I don’t want to stream, I want to listen to my 10,000-song iTunes library - that was one of the selling points of this “system.” It worked fine for years, and now it doesn’t. I have spent HOURS of my life searching, Googling, reading these forums, plodding through endless “solutions” where I have to waste time in Windows trying to allow permission to access my music folders, yet it never works in the end.I am so tired of trying different 50-step “solutions” offered by Sonos “customer service.” You can blame Apple all you want, but it is on SONOS to have a simple process by which customers - again, customers who have spent a lot of money on your products - can simply and easily add their iTunes library to the Sonos system. It is completely asinine that you have so many frustrated customers, and you can’t figure out how to make them happy. I worked for decades for a Fortune 500 company, and I

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skeckAvid Contributor I
asked in Controllers and Music services
Music Library and Mycloud home

So the other day I went to play music from my sonos library  where the mudi  is stored on WD myhome NAS drive A I got was an error saying it can't  be found Then tries to update the music library and got a message like Mycloud/public/music is no longer available Then I tried removing the link to the folder Took a few attempts  but eventually  removed Now I can't add it back as a shared folderI have never had an issue with it before I can still access the drive from my laptop  and still able to add music to the folder Any help would be appreciated  

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chambolleEnthusiast II
asked in Controllers and Music services
Recently played — is this functional in new app?

Is ‘recently played’ supposed to be functional or is that a feature not yet available in the new (May/June 2024) Sonos app? Thus far all I see is ‘your recent history will show here once you’ve played some content.’ I’ve played plenty of content. That message remains unchanged. I do have search history enabled in ‘app preferences.’ I do not see a setting to separately activate or deactivate recently played.Is this a feature still awaiting development in a later version of the new app, or am I experiencing a glitch?

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HootchContributor I
asked in Controllers and Music services
I cannot play Apple music on the Sonos App form iphone 11

I cannot play anything from Apple music. If I select one of my playlists all the music is there I can play any song but the songs keep shuffling to other songs in the playlist after 10 seconds of nothing and nothing ever plays.I can play Amazon music no problem, I can play Sonos radio no problemI have removed and re-installed Apple music, I have changed it from my primary streaming app to secondary. I’m at a loss and trying to get Sonos support… Good luck. The Sonos Support chat function keeps telling me all Support for Chat is too busy so it links you to call Support. Sure… Told that there is a 75 minute wait time. A call back feature would be nice.

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BennybobContributor I
asked in Controllers and Music services
End Session

On the old Sonos app, there was an 'End Session' function that is not on the new app.  My question is how do you end a Session on the new app without having to physically turn each speaker off? Thanks everyone

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GeeeehArtTrending Lyricist I
asked in Controllers and Music services
sudden streaming without havin app open

Haven’t been able to connect the system but all of a sudden music begins streaming through one speaker 1 (of 2). Checked the App on desktop (Mac) using previous v.version of app and it was playing. I stopped the service as we were watching tv. So my question is: what is causing an impromptu stream when I can’t get connected using the app. New version of App does not work at all unless I reboot the router. I look forward to a reply.

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drjimmy2112Contributor I
asked in Controllers and Music services
Sonos system has not worked since new modem and router

I can see that I am now alone - however I am beyond frustrated.  It has been several months since I installed a new modem and router.  At first I was able to struggle to get my 3 components on the network, however I had to add them each time I used the system.  After a month, I have been unable to get my system running again.  Repeatedly I have reset each component, restarted the modem and the router, added each component….only to have one or none appear in my system and then only on one device (usually my iMac.) My system is totally broken now.  It is a weekend now and of course after negotiating the website only the chatbot is available, which says I have to call later for an agent.  I am a very unhappy long time Sonos  customer.  Arrgh.

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aroyContributor II
asked in Controllers and Music services
Our favourite local Radio station is gone???????????? CJDL County 107.3

 I get a message that we are required to register an account and start paying  a subscription. We paid thousands of $ for our Sonos system and I refuse to start paying to listen to our local radio Station.  Am I reading this correctly? 

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paulie9010Avid Contributor I
asked in Controllers and Music services
how can i revert back to S2?

How do I go back to S2? This new app does not work at all and I am not waiting until Sonos decides to fix it in the coming months. I have read several treads now and @sonos does not seem to give 2 ***** about fixing it or what is doing to the reputation. I have been a loyal customer for decades. But this will make me sell everything I own and go to Apple. Maybe that’s what they want? Can’t believe these companies can just change **** that we pay for, so tired of these companies thinking they have the power to do what they want when it’s us that have to pay the consequences. time to go back to CDs and MP3’s with a good old receive and booming speakers they can’t just one day decide to not make work. Moderator Note: Modified in accordance with the Community Code of Conduct.  

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Theodorus johannesContributor I
asked in Controllers and Music services
pauze

Hoe zet ik mijn systeem op pauze

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xmascheerContributor I
asked in Controllers and Music services
Cannot connect existing speakers to new wifi network since update

Is the reason I cannot add my Sonos One speakers on to my new Wi-Fi network because of this horrendous ‘upgrade’? Using my iPad and / or phone, it just says it cannot find them to connect. Been on hold to Sonos Support now for 2hours 25 minutes and counting…

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LeeOContributor I
asked in Controllers and Music services
unable to join rooms in my system to play simultaneously

Since the app update, I’ve been unable to join two rooms on my system to play the same content at the same time. How can I troubleshoot this?

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stonecoldbroContributor II
asked in Controllers and Music services
Something went very wrong

After the latest patch i have lost all my Tune-in stations- again- urgh!. I now see Tune-in (New) twice under Connected Services and can’t re-authorise either of them- i get the “Something went wrong Check your internet connection and try again”. This is really 3rd rate stuff i’d expect from some no name supplier - Sonos fix what you broke ffs.

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DavnosAvid Contributor III
posted in Controllers and Music services
Experience using Airplay 2 until Sonos App is made usable

Until Sonos upgrade their software to make the system usable, I am using Apple Airplay 2 to stream music from my iTunes library to a Sonos Port using my iPad as a controller. The Sonos Port is just an end point which is able stream from other platforms like Roon. The iPad controller interface with Airplay 2 is better than Sonos 2 V1. For playing on my main system or headphones, for the time being is a workable solution for me.

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BillieLeeContributor I
asked in Controllers and Music services
Lennerockers

Where on Sonys or Spotify can I listen to the original cd’s of the Lennerockers

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Ola7212Contributor I
asked in Controllers and Music services
sonosnet

Where can i see my WM? Wireless mode?Moderator Note: Removed SN from attached picture. Modified in accordance with the Community Code of Conduct.

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Howie13Contributor I
asked in Controllers and Music services
unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

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