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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,162 Topics
  • 55,801 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8162 Topics
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Steve1958Contributor I
asked in Controllers and Music services
the new app upgrade

Since the new app upgrade I have had to replace my router. Unbelievably the new app has no way to switch wireless networks. This means I have had to hardwire a speaker to the router so sonos can create a network. So now my sonos roam only works on Bluetooth connected to my phone. This is appalling. Not only have I lost queue add now, next, and end of queue capability, trueplay capability and the ability to play my music from my networked drive you  have removed a core function from my Sonos roam. Can you reinstate wireless switching now please. This surely is a basic requirement of a wireless sound system and needs immediate attention not 4 weeks down the line. I will accept monetary compensation for every day I cannot use my system as advertised however,  while you take your time to sort this omnishambles. 

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6 months ago
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leifwestengenContributor I
asked in Controllers and Music services
Not able to register "Sonos Connect Gen2" after upgrading app (IOS)

The registration of my Sonos commect gen 2 is no loger working. Im able to fint the unit and add it to the list of speakers showing in the app / system settings, but not register it to my account. I have tried to reset the unit, restarted the app, used wi-fi and cat-cabel. No succsess. Any suggestions?

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K
6 months ago
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ZoharshemeshContributor I
asked in Controllers and Music services
disconnecting after last update

After the latest update i having a lot of disconnecting when using the Sonos app it not happening when use stream by air play 2Help please 

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Z
6 months ago
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JM505Contributor I
asked in Controllers and Music services
sonos app

Is the Sonos app going to bring back the queue functions: “play now” “play next” “add song to end of queue”, and ability to delete songs also. I have quite a few speakers and these missing functions were used daily. I haven’t used my speakers with this app since it has been updated. 

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J
6 months ago
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ToledoNativeContributor I
posted in Controllers and Music services
Music folderes

How much did you get paid by the streaming apps to disable our music folder?

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6 months ago
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IvPoEnthusiast II
posted in Controllers and Music services
Removing product from S2 with factory reset

I have two S1-compatible speakers in my home office. They are currently part of my S2-system. Downgrading products from S2 to S1 is currently not supported through the app, but does anyone have experience in doing a hard factory reset and adding the speakers in S1 as if it were new products?And maybe as a separate question: is it possible to remove components from your system in the new S2-app? I can't find that option.

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6 months ago
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mrkesuContributor I
asked in Controllers and Music services
Can't see Sonos speakers unless I'm on the 2.4GHz Wi-Fi???

I have two Wi-Fi’s, one for 5GHz and one for the old 2.4GHz. They both are connected to the same LAN network, just using slightly different Wi-Fi names.Sonos speakers are connected to the 2.4GHz network, and my phone is on the 5GHz network. This has always worked fine.After the new update I have to connect my phone to the 2.4GHz Wi-Fi or my phone can’t see the speakers, why? 

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6 months ago
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mbushellEnthusiast I
asked in Controllers and Music services
Internet Down App down

One more issue with S2 and the new release. I had a 6 hour internet downage last night. I recently purchased BlueSound speakers. I could not stream of course, but access to my local NAS music was unaffected. This was true of the PC (downgraded) app. But it is not true of the new Sonos app. You cannot even run the app if the internet is down. It just presents a blank screen. I am not sure if this was true of the old S2. I suspect it was.Another thing: the fact that Sonos insists on registering my speakers is annoying. And I can’t even sell them without telling Sonos about it. Not so with BlueSound. I am not sure of Denon and the other competitors. Sonos needs to loosen its grip on the user.

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6 months ago
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BaronspiegelContributor I
asked in Controllers and Music services
Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

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Schlumpf
6 months ago
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mrkesuContributor I
posted in Controllers and Music services
How do I update the music library?

I’m going crazy from this new re-design. I can’t imagine that whoever designed he new app actually uses it.Anyway, did they remove the button to manually trigger the music library to update or am I blind? I feel like I’m clicking everything and I can’t find it.The new layout is SO UN-INTUITIVE it’s actually insane how bad they made it.

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6 months ago
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nieslikefriesContributor I
asked in Controllers and Music services
Queue editing

On the new app, I can see what songs I have queued, but I can't remove any songs from the queue nor can I move songs around in the queue. Very annoying. Also annoying that you took away the feature where you can see the exact volume your speaker is at.

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6 months ago
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PoildurContributor I
posted in Controllers and Music services
Mise à jour Sonos et bibliotèque musicale

Salut.Je ne pouvais plus ajouter ma propre musique dans la bibliothèque Sonos.Je suis sous Windows 10.Cliquer menu démarrer, dans “rechercher les programmes et fichiers” taper WMP NSS et sélectionner “voir plus de résultats”. Sur la page qui s’ouvre, cliquer droit sur votre fichier musique et sélectionner “accorder l’accès à” et valider “système hi-fi sans fil sonos”. retourner dans sonos, gérer bibliothèque et ajouter votre musique.pour mon cas, ça a fonctionné. Moderator Note - Translation by Google:Hi.I could no longer add my own music to the Sonos library.I'm on Windows 10.Click start menu, in “search for programs and files” type WMP NSS and select “see more results”. On the page that opens, right-click on your music file and select “grant access to” and validate “sonos wireless hi-fi system”. return to sonos, manage library and add your music.for my case, it worked.

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Jamie A
6 months ago
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TikolContributor I
asked in Controllers and Music services
KKBOX Not working

I use KKBOX as music service. However, it does not work with the latest update.I reauthorized and I can select the song. But no music play on my Beam Gen1.  Please help

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Corry P
6 months ago
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SharonJContributor I
asked in Controllers and Music services
first time user connect issue

I've connected my wifi but it will not connect to TV or iPhone. What am I missing?

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UKMedia
6 months ago
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EddiehsonContributor I
asked in Controllers and Music services
Adding era 100 registration issue

Whenever I go to register my e. RA 100 the app closes. I have to start over

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P
6 months ago
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Ckelly14Contributor I
asked in Controllers and Music services
Best way to listen to Amazon Music through sonos

Recently installed an Arc and Sub in my home. I have had Amazon Unlimited for a few years, but I would like to take advantage of hi-res music with the current setup.  I have tried to play music through the Sonos app, the Amazon music app and by asking my Alexa.   I have never had the HD or Atmos label come up once I start playing the music on my Arc.  For example , I play Steely Dan’s “Time out of Mind” which shows as HD when I play it on my phone.  However, when I cast it to my living room Arc, the HD label goes away.  I have added the Amazon music service to my Sonos, but again, playing this song does not show the HD label.  Not really sure if this label should come up in the Sonos app, or how to check music quality that is playing

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Stanley_4
6 months ago