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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 62,652 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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CrhanlonContributor I
posted in Controllers and Music services
the app

What the heck did you do to this app???   It is so hard to use now.   It’s a shame

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MLM3550Contributor I
asked in Controllers and Music services
Apple Music Library

My music is showing in my library.  However, when I begin to play it quits mid song, pauses, then moves to the next song.   I have deleted, reauthorized, multiple times but it does not seems to correct this issue.  Is anyone else experiencing this?

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DeejaycroxContributor II
asked in Controllers and Music services
adding Boost to existing system - but can’t in the new app

Going around in circles trying to add a Boost to an existing system.Firstly Ive been forced to ‘upgrade’ to the new app in order to add the Boost.  I didn’t want to upgrade given the reports about the new app.I have given the boost a factory reset as it was bought on ebay.  It showed flashing orange/white while resetting, and is now showing slow flashing green.In the new app I add component, it finds ‘product’ but after a while says it has lost connection.  You click continue then it says ‘unplug Ethernet cable from your product for this update’ … then done.  And … well nothing.  It’s not showing in my system and it’s still flashing green.What am I doing wrong?  

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James SoukupContributor II
posted in Controllers and Music services
SO Disappointed!

Man, I used to think Sonos was awesome. I even invested and bought some shares in it but now I am so disappointed with Sonos. I have spent thousands cause I was on board. Now I can’t even control my system if I’m standing in front of it. So sad. What happened?  I used to have instantaneous response from my system and was so happy with it. Now I’m lucky if I can fast forward to another song or even pause the system when I’m standing in front of it with 500/500mbps wifi with eeros and perfect internet. Can’t even get some of the old speakers at my girlfriend’s house to work or connect anymore. So disappointed. So sad. 

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The DuckTrending Lyricist I
asked in Controllers and Music services
Can't add all "top tracks" or "artist radio" lists to Tidal queue since new SW update

I believe the new update has an issue with “top tracks” and “artist radio” when accessing Tidal.  I can’t find any way to add all tracks to my queue, only one track at a time.  The workaround of using the Tidal Ap (versus the Sonos Ap) then picking your Sonos products for output works, but this is an awkward workaround.  Please either fix this bug or let me know how to do it!  I am using my iPhone/iPad to access the Sonos Ap.Thank you

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BrewsterOZTrending Lyricist I
asked in Controllers and Music services
Local time setting and alarms

Running 80.01.11To have a 6.00am Alarm work on time I need to set it for 8.30pm. I’m in South Australia which is +9.30 UTC hence the adjustment I needed to make. Manual shows Local Time setting option but that option doesn’t appear in my settings list. Alarm setting shouldn’t be a math test! Is anyone else have this problem? 

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dijaContributor I
asked in Controllers and Music services
music library still gone!

My music library is STILL gone!  It is now July 3rd.. I have updated my Sonos several times.Please let me know..I have to say Sonos has been a frustrating experience since we've had it. I will not be investing in Sonos equipment in future unless something drastically changes. 

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BecawebContributor I
asked in Controllers and Music services
not working

Hi too many issues to list here is this the new app????loss of  music stop starting all main services out there doing the samevolume slowapp sloweven on one room the samenot a wifi issue have items cabled doing the samereboots do not solveAnd wifi and network great as it is a commercial set up start having problems since new app just getting worse as i am using it? 

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XRP_4meContributor I
asked in Controllers and Music services
Any fix to "no product found" after app update on iOS?

After updating the iOS app, my Move 1 can’t be found. I am able to use the web app, but obviously that defeats the whole point.  Anyone fix this?

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ZombiedawnContributor I
asked in Controllers and Music services
truplay not working

Truplay still not working on my iPad, with July’s 2024 update. Tried all forums you can find for help, none work.

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DensonnContributor I
asked in Controllers and Music services
Sonos app

The app tells me it needs a update, I press it, it then says done, I press it and it then goes back to the update screen. It is stuck doing this loop? 

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JohnnyUContributor I
asked in Controllers and Music services
sonos app

I set up my speakers on a spectrum w6 internet connection and sonos app on s24 samsung phone. All the speakers were there and working properly. After several hours the speakers are no longer displayed in the sonos app but still work individually on wifi connection (Move/One). I restart phone and all speakers show up again but disappear after several hours.

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JimmyD_1Avid Contributor II
asked in Controllers and Music services
Are we being punked by this failed company?

I’m a software developer for 25 years, and much of the last 15 spent on mobile platforms. I have NEVER seen such a blatant failure in my life. It has been many days and still I see “no products found” when I open the mobile app. And the scum that runs this company is silent, other than to make a moronic announcement about how brave they are for updating the app. Was that a f****** joke?!?!And is the app the only problem? I doubt it. I suspect the latest firmware update(s) are also a pathetic broken attempt. Why? Because the new “web app” works fine (which proves my system is online and working even though the mobile app can’t find it), and because the Spotify app will sometimes see my speakers and play to them, even though the app can’t find them. And what are these lowlifes doing instead of fixing this? Well of course, they’re aggressively advertising they’re new headphones LMAOOOOOOOOOModerator Note: Modified in accordance with the Community Code of Conduct.

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Trevor KnightContributor I
asked in Controllers and Music services
New Sonos App is clunky and album tracks repeat

The revised App is much slower to load than the previous version (same phone - iPhone 11). Slower to find Library albums and to play them. The first album track repeats in a loop rather than proceed track by track. Length of track shown previously does not appear at screen base. Play 3 speaker used. 

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Chris2023Contributor I
asked in Controllers and Music services
New Sonos App doesnt allow sorting of Bandcamp purchases

In the new app, when I go to my Bandcamp service, and then select recent purchases, I see my collection but they are sorted randomly. Not alphabetical and not in order of purchase, so I have to just scroll through lots to spot what I'm looking for. Can this ability be added? Or if it's there how do I sort? Thanks 

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LM23Contributor I
asked in Controllers and Music services
Sonos app sign in on android phone

I am trying to sign in to the sonos app on my phone but, despite the app telling me that I have signed in, I keep getting on screen messages that I need to sign in to access this feature. I never had this problem before the update

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hypremContributor I
asked in Controllers and Music services
Airplay not available

Hi all First of, yes I am also one of these Guys using an Asus Router (Asus BE-98) My setup is as follows:Beam (connected via Ethernet) Sub (wireless) Move (wireless) Roam 2 (wireless) My Network:Two Wi-Fi (1 all Bands and 1 dedicated to Sonos with 2,4 and 5 Ghz enabled) The Apple TV, HomePod and Sonos are all in the VLAN 51 (wireless and Ethernet)I can control everything by the Sonos app. However, no Speaker shows as Airplay. I went to a device's IP and the /tools.htm page to click the “announce mDNS” button and Airplay appears, however it is not possible o play as I get an instant error message.On my Asus Router, I already disabled Airtime fairness and enabled Multicast and IGMP. However, I can't get Airplay to work, anyone had success? Thanks

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LaufmuthContributor I
asked in Controllers and Music services
sonos App

We have two Sonos sound bars, and 5 Sonos speakers. Since the app upgrade, we have been able to use our Sonos maybe 50% of the time and as of this week, we can’t even get in to our system.  It Finds our network and then it acts like it’s trying to connect so you can select your music, but it never gets you to that screen. When will this be resolved? And if it can’t be resolved, how do we get a refund on all of our equipment? I think we’ve been plenty patient at this point.

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MasterbombasticContributor I
asked in Controllers and Music services
why buy

The answer is  don't. Every day you will find an issue with the system. Some days you will find that the status lights are all on. Check your app..it will say no products found. Start again..eventually you will find a toggle switch to off the status lights..it is of course already off. Don't stop there.  Some of the status lights have changed colour too. No explanation or help from sonus. But hey..good news the system may respond but may reward you with just some volume controls working and half of the speakers responding and some not at all. Enjoy the uncertainty of it all, your efforts to resolve any issue will not work..go to bed, switch on in the morning, sometimes it may work if not off the system and head out or put on headphones.. not sonusDon't start me on the new app , lack of android support and the good old apparently lost sonus boost

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Ruler777Trending Lyricist I
asked in Controllers and Music services
Android App crashes while adding sub

Well, like the title says. When adding my Sub via the (latest) Android app it crashes. I wired it to the router and that makes it crash even faster. The setup was fine until I bought two Era100s which was a pain as well to add to the environment. So in the end I factory reset the ARC as well which helped to get the Era100s to work - because they got the blinking green LED just after pairing with the ARC. So that works atm.The crashing of the Android app still remains and I cannot add my Sub. I uninstalled the app, I cleared the cache, I reset my router, I restarted my phone, I reset the SUB (and the ARC). Nothing helps. Weird, right?

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DeBrigglioContributor I
asked in Controllers and Music services
Sonos app upgrade

This is NOT an upgrade, it’s a downgrade and that is not just based on the ugly aesthetics, the app has lost its functionality and begs the question WHAT ARE YOU DOING? The app is now glitchy and despite my high-speed internet takes forever to load. It doesn’t recognise my speakers even though it is playing music through them at the time. The song displayed is not the song playing, it just freezes on the first song of the day and won’t update. The playlist now jumps, pauses halfway through a song and the shuffle button doesn’t work. The fast forward and pause buttons no long respond in real time, it takes 30 seconds to a minute. The home screen is full of greyed out icons. It is generally slow and unresponsive, very much like Sonos tech and customer service who should be addressing the thousands of complaints with speed and concern.It is clear this update was released before appropriate testing, de-bugging and user feedback. What are you thinking Sonos?Despite what I paid for my speake

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dave77
dave77Headliner I
asked in Controllers and Music services
Global Player bug in latest July app release

Global player is no longer showing the station icon under recently played. This was fixed a couple of weeks back but is broken again in the latest app.  

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TSquibsContributor I
asked in Controllers and Music services
Lost control of my third party Subwoofer with my amp this update

I had been using the Amp (gen 2) with two KEF speakers, a third party (KEF) subwoofer, and two One SLs with no issues but after updating the app I can’t control my subwoofer at all. The volume and crossover frequency sliders do nothing and even the “on/off” switch doesn’t work (it remains on at whatever settings it’s defaulting to). Unfortunately I’m on iOS so I can’t easily revert back to the previous version of the app. Anyone else dealing with this right now? I’ve reset my router hoping that would fix it but the issues still remains. Can’t believe this update was rolled out how it is…

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rastadawg11Contributor I
asked in Controllers and Music services
A search in Pandora for music returns no results

Hi,With latest Sonos app, any search for music in Pandora returns no results. This is a problem I had not encountered in the past. Does anyone have a solution? Regards,CJ

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Rick ThompsonContributor I
asked in Controllers and Music services
unable to search music in Pandora with new and improved app

Using the new app I am unable to search Pandora by artist, song, album or genre.  When I search all, I get results on Amazon and Sonos, but nothing on Pandora.  Also, if I choose to play a song on Amazon, a different song plays than the one which was selected.  Is Sonos conspiring against these other services?

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