System down

I think that the controller device has its knickers tied in a knot. Force close and restart that controller..

Hi,

I'm not sure I understand what you mean. But I have unplugged the Booster device to restart it but nothing happend.

The “controller” is the device that you are touching or the PC used to control the system.

Describe your system for us. What is a “Booster”. If this is the SONOS BOOST product, for most practical purposes it is obsolete.

With the new app I am finding that just using the normal close or close all is not enough to get the controller back to working as it should.

The force close (completely kill the app and all background processes) is a bit more difficult to find, try to search for that, if not which controller are you using?

Thank you both for your help. Now it works. I force closed the app in my android phone but didnt see any change. Tried it a little bit later and the sonos devices turned up in the app again. Didnt have time to test it though so I hope it works all the way.

For information: My system has the following parts; Move, Port, Play1, Play3, Symphony(?) and Boost (since I had issues with my Play1 before).

Thank you! 

Hopefully I dont need to come back regarding this issue.

By the way. Do you know if this is a common issue?

Here in the forum there are numerous similar comments, but we don’t have a proper overview. A few hundred comments here could be almost insignificant with respect to the overall user population.

The updated system uses the network differently than the scheme dating back to 2005. I suspect that the default settings on some networks are not optimal with the new scheme. Many of us are not experiencing the severe issues reported. This has resulted in some ill feelings after we regulars report “no network issues” and are accused of being some sort of shill. Users assume that their network is “perfect” if email and web browsing are working well. SONOS players must have tight connections with each other. Unfortunately, we don’t yet have a full list of network components that are not compatible or need adjustment.

PLAY:3 and BOOST are often mentioned in systems with issues. In systems with modern WiFi components, you are usually better off without BOOST. In the future. if you have issues updating or connecting PLAY:3, at least temporarily wire it to the network.

I must unfortunately say that it doesnt work. I got the app to connect to Sonos once as I wrote before but I never got the chance to try if it worked. Yesterday and today when I have tried the app cant find my system. It works for others in my family but not for me.

I have force closed the app multiple times without result. Sometimes the app identifies some of the devices (Port and Move) as new parts and wants me to add them as new to the system but when I try, it cant connect to them.

If this continues it will be hopeless to use.

You really need to submit a diagnostic to Sonos, maybe multiple ones if you can send one from each different failure. Sadly to get them to count towards getting your particular issues fixed you have to call Sonos Support and give them the diagnostic numbers.

Worth doing as they are working on a new release and could add your situation to the list of bugs to squash.

I will try to do that.