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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,406 Topics
  • 57,128 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8406 Topics
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MrsLCD97Contributor I
asked in Controllers and Music services
Sonos Radio unable to play since app update

Since the app update Sonos is asking to reauthorise my account but is just going round in a loop. I now can't play any stations. Have a beam and a pair of SL1's

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6 months ago
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LT55Contributor I
asked in Controllers and Music services
Constantly being asked to sign in again on new version of Sonos on iPhone

Since updating to the new version on Sonos I am asked daily to sign in again on my iPhone to see content I played yesterday. It is quite annoying and I wondered why it doesn’t keep my login?  I can still use Sonos but can’t see content I played the day before…. 

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6 months ago
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PorteousContributor I
asked in Controllers and Music services
Sonos S1 system can't connec to Synogy NAS

We have an old S1 system with 2 Ports and 2 Amps.. This all works, so upgrading everything to S2-capable hardware is not a desirable option. At the moment we are using a Mac to host to our local music library.. We recently got a Synology DS223j NAS drive so we could move the music library to a dedicated server. The NAS drive shows up on our computer, but when I try and add that library to the system (using the S1 controller) it cannot login (I’m connecting to \\192.168.1.2\NASdrive\music)… I did make sure SMB1 is enabled on the Synology. I’m wondering if there is some extra setting I need to set on the NAS for it to work.. Obviously many people use Synology NAS server with their Sonos systems, but perhaps the old S1 controllers and new Synology DSM software don’t talk to each other.

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6 months ago
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vancouveradamContributor I
asked in Controllers and Music services
My music library appears on the desktop app, but not mobile apps

After following the workaround I found on the forum to add my local music library back after the app bafflingly seemed to simply delete it, I am able to access my library on the desktop app, but it simply doesn’t show up anywhere on the mobile apps.We really need Sonos to step up here. The forum is full of people having the same issues. CLEARLY there is a problem here that needs to be addressed. Either that or the company needs to come out and state categorically “we only support online music services now, so if you put a lot of money into our hardware then we’re afraid you’re out of luck and made a poor choice.” Seriously. This silence is not doing your company any good.

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6 months ago
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PeteG101Avid Contributor I
asked in Controllers and Music services
sleep timers

Can we please have:a variable sleep timer, say in increments of 1 minute? a sleep timer that will work with local/NAS library content?Thanks in advance.

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6 months ago
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Antonio0196Contributor I
asked in Controllers and Music services
Sonos 2 App

I usually control my Sonos system using my PC : no problem (yet?).This morning I  opened the Sonon App on my mobile, and then I got stuck with “Conditions d’utlisation, licence et garantie” and it is impossible to approve them (“Accepter”). Apparently said conditions have recently been updated (June 2024).Thus the Sonos (2) App is now totally useless.Please correct quickly and inform.

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6 months ago
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LardybarstowAvid Contributor III
asked in Controllers and Music services
new app

Just got a pair of era 100 and a pair of Sonos ace.Sold lots of Sonos to upgrade including my amp as I intended to play over Bluetooth on my Sony MP3.Having just updated the app on my Sony MP3 android it asks me to start over it will not even let me select country UK so I can't even get going I was going to update my beam but I'm losing the faith, I have tried all settings to make sure permissions are set right country etc very disappointed.

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6 months ago
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Hans MeyerContributor I
asked in Controllers and Music services
irritating beep while listening to a lot of radiostations. Era300

Hi, my name is Hans and I have a question.My system is Beam with 2x Era300When i play TuneIn radiostations then there is very often a short beep around 7 kHz when the music plays in that range. It seems like a feedback error, as if an microphone is to nearby speakers.This is my 3th installation and also complete reset to default, on different locations and wifi networks with different speeds and internet providers.Its started directly after first installation (a few months ago when i bought this system). It seems to me it has to do with sample rate of radiostations or the Sonos system, but its very annoying. Is there anyone who is familiar with this problem? Or is it my lack of experience with Sonos ??? 🤔😜Hope you have an solution.

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6 months ago
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JimmyD_1Avid Contributor II
asked in Controllers and Music services
Firmware release notes??

Where are the release notes for speaker firmware? All I see is mobile app release notes. 

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6 months ago
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HansjörgContributor I
asked in Controllers and Music services
Neue Sonos app

In der neuen Sonos App ist es nicht mehr möglich, die Top Tracks eines Künstlers hintereinander abzuspielen. Was muss ich tun, damit das wieder funktioniert?  Moderator Edit: Google Translate- In the new Sonos app it is no longer possible to play an artist's top tracks one after the other. What do I have to do to get this working again?

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6 months ago
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CJH2007Enthusiast I
posted in Controllers and Music services
App v80 (new black icon) is USELESS on iPhone.

I cannot understand why Sonos have issued this ‘update’ which is clearly untested. Why remove so many features that worked fine on the S2 version, and then say ‘missing features will (may) be added in the future'? Such an arrogant disregard for their customers.  I have managed to get the crappy new app working on my iPad (current iOS) and wanted to Trueplay a pair of One SLs so opened the new app on the iPhone. Surprised to see it already there - I do not have auto updates selected either in the App store or Sonos app, so Sonos must have forced this through from their end, giving customers no choice.  It couldn't find my system (it had been connected to the system for years on previous versions of the apps) so had to give it access to local network - it had this with the S2 app so why not keep that access after the ‘update’? Very sluggish and buggy in operation. Tried to Trueplay the speakers. Got to the ‘You will hear tones’ page  Pressed ‘Go’ (or proceed or whatever). NOTHING HAPPENE

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6 months ago
happyrobot
happyrobotAvid Contributor I
asked in Controllers and Music services
What am I missing? Errors. Slow.

The new app is up to date (that said, where do you find the details/app version number??).I have three PLAY:1 speakers, a BEAM, and an IKEA SYMFONSIK on my network. The BEAM is connected to the router via ethernet.Here’s a standard task I’m doing.Add a Spotify playlist to the queue Add another playlist/album to the queueIn the video attached, apart from taking a while to load everything, when I go to ‘add to end of queue’ or ‘play next’ I get the error “Something went wrong try again”. When I go to view the queue I get ‘unable to load’. So, my ask to the SONOS folks and/or advice from the community is…It’s so slow to load things Everything seems to end with an errorAny ideas?   

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happyrobot
6 months ago
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j8ffreylimContributor I
asked in Controllers and Music services
New App and New Firmware = Sonos Products not found!

Ever since the launch of the new app and the download of new firmware, my office Sonos ( 2 x Era 100 + Sub Mini) is no longer found on when tried launching the app.Sonos system can still be seen and used on Airplay by Apple products hence am sure it’s the App issue. The latest app update today does no help to solve this problem. anyone can help or SONOS???

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6 months ago
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BMA16Contributor I
asked in Controllers and Music services
new app

Can anyone help me, since up dating to new app every time I leave house or shut down phone I have to reset up system. It shows no system found. I have a sud, playbar and three Sonos 3 speakers set up.

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6 months ago
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mattsrossonContributor I
asked in Controllers and Music services
sonos 2 app will not discover devices but sonos 1 app will.

No devices found in sonos 2 app, but i can find them no problem using sonos 1 app but it tells me i need to use sonos 2 app.  but i cant discover any products using sonos 2, only sonos 1.  ii have restarted everything, redownloaded sonos 2 app, and internet works great.  Only 1 WiFi network in the house and all connected to the same one.   any advice would be great!

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6 months ago
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Jat1nContributor I
asked in Controllers and Music services
adding a URL on Tune In for Ibiza Live Radio

Hello, I’ve been listening to Ibiza Live Radio on my tuner radio and now it’s disappeared. i can get it on radio.net however Sonos does not support this app. i have been told to add it via tune in using it URL link.how do i get the URL link or can someone provide me with this?please advise and thanks in advance Jat

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6 months ago
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lumpsContributor I
asked in Controllers and Music services
Livephish+/Nugs.net not working in new app

Is anyone using the new app able to successfully browse music within LivePhish+ or nugs.net? all works just fine in previous versions...and while I can authorize the services now, there’s no ability to play music or browse them

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Mdunasky
6 months ago
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PeteG101Avid Contributor I
asked in Controllers and Music services
Sleep Timer & NAS Content

I see the sleep timer function has started to return.However, so far as I can tell, you can’t use it with NAS content.Anyone else finding the same?

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6 months ago
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epiphone333Contributor I
asked in Controllers and Music services
TruePlay issue since last big update

Hello, since the last big app update, i cannot use TruePlay, i press on « continue » were the phone is reverse and in front of my tv and were the first sounds must play, but nothing…. Does anyone has the same issue ? I already try everything, (last update on my iPhone 15 pro max, on the app too…) and it’s still there.thanks for your attention. 

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6 months ago
Kyaw Ze
Kyaw ZeTrending Lyricist I
asked in Controllers and Music services
NO COMMUNICATION BETWEEN BEAM2 AND SURROUND ONE SL AFTER NEW VESION UPDATE

Horrible, the app itself keep dropped WIFI connection, both One SL are now useless. Only Beam 2 is working. How can be trusted SONOS products?if couldn't connect any more I will not put on sale, I will straight throw away in rubbish bin after I beat up with hammer and moving forward to BOSE

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Gabriel Z
6 months ago
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DavidP1403Contributor I
posted in Controllers and Music services
Latest Update (80.03.06) - Loss of Mixcloud Feature

Having updated to latest version on iPhone & iPad yesterday - 17th June, I’ve now found on Mixcloud the list of Followers/Following is blank. This was extremely useful for browsing to create Playlists.

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6 months ago
dave77
dave77Headliner I
posted in Controllers and Music services
How do we disable remote access with the new Sonos web app?

Now that we have the new Sonos web app we can control our Sonos players from anywhere in the world, something that I believe wasn’t available before.Is there any way to turn that off?

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dave77
6 months ago
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javaqueen601Contributor I
asked in Controllers and Music services
sonos app

How do I download the latest Sonos app without having to put in a credit card ?I deleted the Sonos app on my iPhone because it wasn’t working .i thought I could delete and reinstall the app.It keeps asking for a credit card . Why?

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6 months ago
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KosEnthusiast II
asked in Controllers and Music services
Cannot see Boosts in new app? How to rename them...?

I know they are working fine as I can see them in the ‘review matrix’. And I see them in the web app system overview. But not in the iPhone app meaning I cannot rename them. Is there a workaround for that? 

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6 months ago
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YoshimiContributor I
posted in Controllers and Music services
new app

Your new app is *. I rely on sleep function and alarms, these are gone rendering my Sonos system virtually useless!! Am sooo damn angry right now - * you SONOS  *Moderator Note: Modified in accordance with the Community Code of Conduct.* 

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6 months ago
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