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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9282 Topics
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CuzodaContributor I
asked in Controllers and Music services
Apple Music Streaming Issues

Speakers cut in and out or don't play at all. Software is up to date. 

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izi0Avid Contributor I
asked in Controllers and Music services
Can anybody suggest me an alternative to Sonos?

Can anybody suggest me an alternative to Sonos? My system is practically a useless brick, hence it'll end up in the bin.All suggestions will be greatly appreciated ThanksRIP SONOS

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PhilP1959Contributor II
asked in Controllers and Music services
Album art shows on IOS app and Windows desktop but not on Android app?

Have just updated all apps and desktop to latest versions. Album art for track playing from NAS drive shows correctly on IOS app and Windows desktop but doesn’t show on Android app? Have same issue when playing radio stations. Track playing art shows on IOS app and Windows desktop but not on Android app?Never had this issue on older versions of apps. 

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Griff_Contributor I
asked in Controllers and Music services
Bring back the ability to search music library

I have been using Sonos for several years, and it is attached to a streaming service and my music library on a USB drive, which has years worth of accumulated music, including a lot not available on streaming. I have just (8 May) updated to the new Sonos app. Now I can still see and trawl through my music library, but cannot search in it. The general search function just returns the streaming and Sonos radio results, and there’s no dedicated search for the music library. This effectively cuts off my access to my own music, by making it prohibitively difficult to find anything. Please bring this functionality back. I know you want to prioritise revenue generation, but this is disrespectful to your customers.

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AJonesContributor I
posted in Controllers and Music services
New App - Is SONOS seriously wanting to stop trading?

I have owned Sonos equipment for 19years. Loved it filling my home and holiday home with the stuff. I am also in the trade and have recommended it to countless clients.  WTF is this new app? It is atrocious. I can not operate it myself it is a total disaster. Am I on my own in this or is everybody disappointed?  

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Ruurd WContributor I
asked in Controllers and Music services
not connected / niet verbonden

 

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JAC2010Contributor I
asked in Controllers and Music services
Apple airplay, and Sonos speakers the chances of having the ability to use my stored personal library on Sonos ever again

Are used to be able to hook my Sonos speakers up to Apple airplay. I cannot now how do I fix this follow up question if I could stream my own music from my iMac to my Sonos speaker systems I would not need to use airplay will there ever be that ability again? 

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Ozne007EnzoContributor I
asked in Controllers and Music services
RadioTunes and the new apps

I used with the previous app RadioTunes as a streaming music hub.In my favorites all of my channels were there.. now they are gone..  can someone help me with this..pleaseEz

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akg3333Contributor I
asked in Controllers and Music services
App update broke the system- Tech supported admitted the features are broken

After 2 hour wait finally got tech support.  The Support Rep was very unclear and confused as if the things broken, were coming across as new bug reports. Sonos product team decided they will use customers for bug testing rather than releasing their own tested product.  I have 5 Play 1s, 1 Play 3, 1 Play 5, 1 Move2, 1 bridge, 1 SUB and 1 AMP.  The Play 5 and 2 Play 1’s are used with the AMP and SUB for surround sound system.  Here are my major issues.  App update broke EVERYTHING.  Had to do a complete reset and reinstall. After I got over the anger, was able to add all the speakers bad.   iOS- trying to GROUP the AMP with the PLAY 5 and 2 PLAY 1s to do surround with TV DOES NOT work.  But the MAC app allows that, so i’m able to watch TV but i have to use MAC to control everything. iOS app is useless. I tested Android app with android phone, and that app works fine.  Also, when i choose “TV” input while trying to group the AMP with any speaker, the app doesn’t allow that.  But i can ch

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Davey8272Contributor I
asked in Controllers and Music services
new sleep timer location in app

Following the recent update to the app, I can't find the sleep timer.Any help would be much appreciated.Thanks

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BarryJIAvid Contributor I
asked in Controllers and Music services
App sees iTunes music library but cannot play it

My music library is stored on an internal desktop drive.  My system is Windows 10.  For the app I use iOS.Since the latest app update, Sonos appears to see my library but cannot play anything from it.  The titles of my imported playlists show up but every attempt to select from one of these titles produces either “Something went wrong, try again” in the mobile app or “Unable to browse music” in the desktop app.  The web app fails too.I don’t know where to start with this.  The system sees all four of my speakers and can stream through them, just not access the stored files, which is the main reason I set up my Sonos network.  My wifi is sophisticated, capable, constantly updated and professionally maintained.  Some of the technical solutions I have researched online are either very speculative or technically above my pay-grade.  I suspect this issue can be traced to exactly how I direct Sonos to my library on my D: drive but I have experimented with that to no avail (and it does see th

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David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
New App on Android will not let me reauthorize my SiriusXM account. I can access it on the old S2 App successfully.

I am unable to successfully re-authorize my SiriusXM account using the new App on Android. After entering my credentials into the SirusXM login page and getting a success message, I then get a message from the Sonos App that it is unable to log in to SiriusXM. When I use my Old iPad with the S2 App, I have full access to my SiriusXM music service and I am not prompted to re-authorize the account

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LongorContributor I
asked in Controllers and Music services
Qobuz in new app

Installed the new app update today and am running into some bugs with Qobuz integration.  Navigating to Qobuz —> Favorites —> Artists, nothing loads, just an icon screen (screenshot below).  Same with “Tracks” (screenshot also below).  Anyone else having this issue?  It looks like the Sonos app maybe thinks they’re playlists? Qobuz —> Favorites —> Albums loads fine.   Thanks in advance!   

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BarryJIAvid Contributor I
posted in Controllers and Music services
Official intel from Sonos re. latest software disaster

Here’s what I learned from a helpful, patient Level 2 Sonos tech today after I called to report the fact that I cannot play any content from my music library through Sonos:Win 10, iOS app:The problem of not being able to play from clients’ music libraries is now officially recognised by Sonos.  After the tech rebooted my Sonos system from her end, we both discovered that if any attempt is made to play from an imported playlist, the system will crash and will stay like that until it is rebooted again.  If no attempt is made to play from an imported playlist after rebooting the system, it is possible to play music from other categories within the library, such as albums, songs, artists, etc., but only from the desktop app.  The tech said this problem has emerged within the last week and there’s no timeline for fixing it...but she assured me that they are trying.This whole thing is such a disgrace, the worst consumer software meltdown I have experienced in thirty years and so it goes on. 

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KP2023AmericaContributor I
asked in Controllers and Music services
Sonos Roam WILL NOT register

I have seen others run into this problem:  Sonos Roam WILL NOT register. It is connected to same wifi and communicating with my iPhone 15. I go through the steps, phone and Roam communicate. Then on last step with green & white blinking lights - the Roam turns solid white for 30-60 seconds saying it is completing registration - then Fails. EVERY. SINGLE. TIME. The Roam appears in my iPhone System settings but shows as:  Not Registered.  And that means I cannot do anything with it.  So it’s there, but Sonos will not let me register it and continues to fail every time. HELP! Right now this Roam is useless to me.  FYI - I have rebooted my iPhone several times. I know my Router is fine and my other two Sonos Products (Play One and Move) are working perfectly. This is a Sonos issue and I really need some help here. 

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atchooooTrending Lyricist I
asked in Controllers and Music services
Should I throw my 15 Sonos speakers in the trash now?

I can’t believe this app “upgrade”. In fact, it’s a downgrade, and it’s full of bugs and renders speakers unusable multiple times. I was a huge Sonos fan, I bought the SONO stock and still own a lot. I have more than 15 speakers in 3 locations. I thought Apple did not have any chance with the Homepod, but now it seems Sonos shot itself in the foot. What is great hardware worth if you can’t use it?   Do the devs or managers at Sonos use their own speakers?   It’s a nightmare, it’s not just a question of adding songs to the queue. It’s the whole experience that is trash, full of bugs, errors saying it can’t connect to speakers and more. 😭 So sorry for SONOS, I used to love the company so much!

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Drproc79Contributor I
asked in Controllers and Music services
SiriusXM channels unavailable/greyed out and not available

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing  the same issue.  If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue? I have the play bar, two sonos ones and the sub. Thank you.

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TaracatsContributor I
asked in Controllers and Music services
Why not roll back to the older app?

The new app makes sonos a really poor experience I have a lot of occasions where I need to play music and edit live playlists or play next Everything has gone slow The app often can't find my system... Nothing else has changed my network was previously adequate... I've spent hours troubleshooting.. And my system is unreliable and near enough useless to use in a party scenario It's taking months and months for updates This isn't good enough Sonos 

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Frankfordal
asked in Controllers and Music services
"Music no longer available"

Purchased a Link Station NAS drive as requested by Sonos….Get “ Music files not available” message also saying device may not be powered on or path has changed. Van add small files/albume apround 80 mb, but get message when trying to add one folder/album at a time. any ideas?

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dekkirkyContributor I
asked in Controllers and Music services
can’t connect Ray speaker to sonos app

I have just purchased a Ray sound bar and I am having great difficulty setting it up.i have followed the instructions in the app and get a white flashing light and I attempt to add my ray sound bar to the app the light continues to flash white but stops after 30 seconds and will not connect.i am hoping to attach a Sony turntable via Bluetooth eventually but can’t even add to my iPhone to stream music.PLEASE HELP!!!

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OmegaZero
asked in Controllers and Music services
Sonos App Suddenly Crashing Repeatedly

Starting this morning (7/17) the Sonos Android app is just repeatedly crashing. It’s been generally terrible and barely usable since the redesign, but now it’s literally useless. Just immediately crashes. No updates were installed to the app or phones, and nothing else has changed in my system. I’ve tried force stopping, clearing cache, clearing all storage, and completely uninstalling & reinstalling. The Windows desktop app still works, but both phones we have are seeing this issue. Anyone else seeing this and/or know a workaround? Sonos App v80.04.05-release+20240702.edb3233Android 14, Kernel 5.10.198 sec patch level July 1, 2024

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Wheaton BrianContributor I
asked in Controllers and Music services
IOS S2 sees playlists but can't play them

Has anyone experienced this?My IOS S2 app can browse and select playlists that I created using the Sonos controller app. But it is unable to play the playlist. After selecting a playlist, the S2 app populates the queue for the device I want to play it on. I see this occur in the UI. BUT, when I try to play the playlist, or even a single song in the queue, the S2 app simply shows a spinning circle.All of my playlists were created with the S1 version of the controller (desktop and IOS versions). These playlists are called  “Sonos Playlists” in the desktop version of the controller. I don’t have this issue when using the desktop version of the S2 controller. I can browse, select and play any of the playlists that I created with the Sonos controller. Even more strange….. If I queue up a playlist with the desktop controller, I can then control (pause, start) play of the playlist from the IOS S2 app. I can also use the S2 app to select and play individual songs in the queue.

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jtkeepEnthusiast II
asked in Controllers and Music services
Add music library ios

Found in latest update ios add music library great news buti just get access denied check user password have triedevery which way and every username password on my Macbookpro where my music folder is on my desktop.What to do my iBroadcast server lets you just drag anddrop music folder starts to download and hey pestoyou can play music from mac on ios under Sonos verylazy Sonos programmers.I think Sonos just trys to make it as difficult for the users.

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DhaneyContributor I
asked in Controllers and Music services
getting my Sonos working again

I have 2 systems in 2 different houses and both have stopped working. When I open the app and try to play a song from my playlist nothing happens. At one house it says I have to reinstall the system.  should I delete the app and reinstall?  Please advise.  thanks

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EhschwaContributor I
asked in Controllers and Music services
Digital Keys needed to overide AirPlay

I have to insert an 8 digit code to override the airplay error from my iPhone.  I have found multiple different subjects like serial number, Pin, model.  None of them are 8 digits. Some are longer and some are shorter.  I assume there is a trick to complete this task.  I have no idea as to which one of the subjects I need to use and how do I arrange 8 digits?  For instance, my PIN number is 7 digits with dashes in between some of the numbers.  There has got to be a reasonable answer.  It took me 3 hours to find all these numbers.  I hope one of them is usable with some modifications?

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