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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,128 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8406 Topics
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TrevorKContributor I
asked in Controllers and Music services
Updating Sonos music library when new albums are added to iTunes music library isn't working.

I have iTunes and Sonos on my PC. The iTunes music library is on the PC and the Sonos music library is on a NAS drive. Updates to the album artwork in iTunes is updated in Sonos when I go to to Manage and Update Music library. This also used to update the Sonos music library with any albums I added to the iTunes Music library. I have just added some new albums to the iTunes music library and these are not getting updated in the Sonos music library. How do I get the new albums into Sonos?

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6 months ago
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Moises jordanoContributor I
asked in Controllers and Music services
erro 1101

Goodnight. I bought a Sonos One SL and every time I try to register, in the update stage it appears error 1101. I researched that this error is related to the update. I've already changed and restarted the routers and I still can't do it. Help me please?.

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Airgetlam
6 months ago
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Bokke29Contributor I
posted in Controllers and Music services
multiple devices

How do I use other devices to connect to the Sonos 5. I would like my wife and kids to be able to use it from their devices and not rely on my phone

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6 months ago
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pj360Contributor I
asked in Controllers and Music services
Unable to control Sonos system volume using Android volume control

Has anyone been able to enable volume control using Android hardware buttons?

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6 months ago
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qnt924Contributor I
asked in Controllers and Music services
connection to sonos app

I lost my entire set up with the updated Sonos app. Finally got everything connected again and lost it all again with latest update…now, I can’t connect any of my devices!!

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6 months ago
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Mike J.Contributor I
asked in Controllers and Music services
Sonos Update 80.03.06

How come the latest update to the Sonos App is only available for iPhone and not for iPad?

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6 months ago
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rtmaedaContributor I
asked in Controllers and Music services
New app

When will you fix the new app?  Prior to moving to the new app, listening to music was easy and joyful. Your new app has created frustration while listening to music.  When my device goes to sleep and when I want to skip a song and when my device awakens again the app registers no music in the que, but the music is still playing.  I have to restart the playlist to gain function again.  All I wanted to do is skip a song or adjust the volume the volume.  Instead I have frustration and interrupted music.  This new app has made listening to music a less joyful experience.  Get it together and figure it out so this new app can be user friendly, functional and responsive just like the previous app

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6 months ago
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r_johnstonContributor I
asked in Controllers and Music services
sign in issue

hi I’m trying to install & use sonos2 app. I’m being asked to sign in using an email address that I dont recognise nor have password for. How do I solve this?

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6 months ago
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rockingnycTrending Lyricist I
asked in Controllers and Music services
playlists

Why does the new Sonos app upgrade/version have no playlist functionality?

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6 months ago
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Philou92Contributor I
asked in Controllers and Music services
Unable to connect my AMP S1 to my NAS Synology, even it worked before

Hi all, I have a SONOS AMP S1 from 2015. I connected my NAS Synology and listened to my music from my NAS. From many months, I am not able to connect my SONOS to my NAS.I did some upgrade to my SONOS. Can it be the source of the issue?Which protocol is used to connect the SONOS to the NAS? (CIFS? wich version is/are allowed?)Here is the version:Sonos OS : S1Version : 11.14Version material : 1.16.5.5-20WM : 0OTP : 1.1.1 In advance thank you for your help.

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6 months ago
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HenkievContributor I
asked in Controllers and Music services
Switch back to old version of app

Hi,I installed the new app yesterday and I hate it.Many options I use a lot have disappeared.Can I somehow install the previous version of the app?  

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6 months ago
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TimcccccContributor I
asked in Controllers and Music services
I can’s use Calm as alarm after the new app

It’s so annoying that the new Sonos app removed alarm in May but put it back in recent updates. However, I still can’t use calm as my alarm, unless I go to my desktop app. I can’t see this in the plan for the app update plan either. So frustrating

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6 months ago
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jimpalAvid Contributor II
asked in Controllers and Music services
What Just Happened to TuneIn on Sonos

For years I have enjoyed KUSC (a wonderful classical music station) on Sonos through TuneIn. Today it seems to be unavailable, but a window appears on the Sonos site requesting a subscription for an enhanced version of TuneIn to continue. Offering three months free and then $5.99 per month thereafter. Is having a subscription the only way I will be able to receive KUSC on TuneIn now?If this is really the case, wouldn’t it have been great to have Sonos or TuneIn notify us that this is coming, so we can understand the apparent stoppage and new subscription requirement without the last half-hours working through the Sonos and TuneIn apps?Is subscribing and paying the only way I can get TuneIn through Sonos now?

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6 months ago
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TonydlContributor I
posted in Controllers and Music services
How to remove the updated app and install the old version (Android users only)

Stop any music and sign out of Sonos Uninstall the updated up (black one) Google Sonos .apk  Uptodown and apkpure are reliable sources to download from.  Once downloaded to your android device choose to install  Change your android setting to allow install from unknown source (you can turn this option back off after install).  Open the old version of Sonos and let it find your system  That's it, all music, playlists speakers etc should be restored within the app.  Turn off auto updates in the Sonos app and in the play store.  You can sign back into Sonos if your use other services but it will ask you to update, ignore. Wait until sort out the update and test before updating.  

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6 months ago
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chrisOVEnthusiast I
asked in Controllers and Music services
Unable to add Apple Music

Since the new App came out I am unable to add Apple Music as a service. Can someone try this and let me know if it’s only me? Yes, I am a paid subscriber etc etc ….help! 

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6 months ago
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Steven_5Contributor II
asked in Controllers and Music services
New app Trueplay and surround speaker distance

I finally took the risk of retuning my system with the new app. I have an Arc, two Era 300s and two subs (7.2.4). After it finally completed the sliders had all reset to center,  but the surround speaker distances are all set to >10ft, whereas in actuality they’re about three feet from my listening space. In the previous app after TruePlay these settings were greyed out. Does anyone know what’s going with this setting now? Do I leave it alone or set it where it should be? Thanks in advance…

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6 months ago
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Petar KContributor I
asked in Controllers and Music services
Sonos alarm snooze function

When is the snooze function being reintroduced to the Sonos app?

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6 months ago
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webadelicContributor I
asked in Controllers and Music services
Is this customer service???

Since a Sonos update several weeks ago I have been unable to connect to my music library.  Several hrs with level 1 support got me no where .  I made an appointment with Level 2 support that was for today ( an hour ago).  Instead of a call I got an e-mail telling me to schedule another appointment. The next available slot is over 2 weeks away.  I don’t fault the support people as much as I fault the management that has allowed this to happen.   This is a symptom of a very sick companyModerator edit: recorded and removed case number

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6 months ago
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CX2510Contributor I
asked in Controllers and Music services
Transfer music

Why am I not able to transfer music from my Mac desktop to my Sonos ?

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6 months ago
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Mike J.Contributor I
asked in Controllers and Music services
Choice of music for alarm

When choosing music to play for an alarm using iOS I am limited to Sonos Playlists and Sonos Favorites.  I am not able to choose music from Apple Music.  Why is this?  

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6 months ago
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dcadyContributor I
asked in Controllers and Music services
increasing sound of sonos speakers with iphone 14

Cannot increase volume on phone to a loud enough setting

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6 months ago
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HoyleyContributor I
asked in Controllers and Music services
wifi connection

Hi can someone please advise me please my system keeps loosing connection on my phone then a few days later it will show all my speakers then go off again this has been happening for a few weeks. I have reset all my speakers but it keeps happening contacted Sonos on the phone for over two and a half hours reset everything from WiFi unplugged everything got it going  ten minutes later no connection this is driving me mad can someone please help me

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6 months ago
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Alessandro 06Contributor I
asked in Controllers and Music services
trouble streaming France inter radio on apple music

Hellosince about 2 weeks, it is impossible to stream France Inter on Apple Music or TuneIn. The sound is interrupted and is unstable. It was working perfectly before. 

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6 months ago
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dunsanyAvid Contributor I
posted in Controllers and Music services
Make the SONOS Protocol Open Source

Sadly, Sonos has proven that it is unable to create a good mobile application.Instead, it made the life of everyone worse. It also did not comment on rolling back to the previous version, which worked well.Sonos should focus on creating things they do well: hardware.Sonos should open source the protocols to connect to their speakers and provide stable apis to work with them. That way, open source developers can create their own products that work with Sonos. None of us users is then forced to deal with the bad decision making that happened.Sonos: please rollback to the previous version first. Make the protocols to connect to your hardware available free and open source, so we users can build or use alternatives.

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jgatie
6 months ago
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lizzydContributor I
asked in Controllers and Music services
new sonos app

how do i add music to my existing playlist

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6 months ago
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