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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,111 Topics
  • 55,523 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8111 Topics
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GenionContributor I
asked in Controllers and Music services
Issue with TruePlay Tuning with iPadOS 17.5.1

Hey, I recently upgraded my Sonos setup with an Arc, two Symfonisk rears, and a Sub 3, but I can't use TruePlay to tune the speakers. I've tried all the usual troubleshooting steps—restart, reset, and reinstall. On both iPads I've used (iPad 7 and iPad Air 2024; iPadOS 17.5.1), the same issue occurs. The TruePlay button is visible, the instructional video plays, but the "Start Tuning" button doesn't respond.Is this a known issue? Has any fellow iPad user found a workaround? Thank you!

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5 months ago
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Klashure13Contributor I
asked in Controllers and Music services
app update

sonos shouldve never updated there app. its super slow to go next song and takes way too long to load. we have so much money invested in sonos. we are so frustrated since the new app and had to get out out JBL speaker for our patio party . i hope sonos figures out there issues quickly. And the app is now all black and not easy to find. 

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5 months ago
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Viper17Contributor I
posted in Controllers and Music services
Lack of treble control

The treble slider control has negligible effect with latest update to version 80.02.04 on my iPhone. The bass slider control still works well.  Anyone else having this issue?

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5 months ago
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PolovideContributor I
asked in Controllers and Music services
Accès refuser au dossier pour mot de passe ou utilisateur refusé depuis mise à jour

bonjour, je possède un mac book air M2 et depuis la mise à jour je n’ai plus de bibliothèque musical.j’utilise la version 16.2 de Sonos OS S2 et impossible de connecter une bibliothèque musicale. j’ai le message suivant, Accès au dossier partagé refusé-vérifier le nom d’utilisateur et ou lemot de passe.pourtant je suis administrateur et le seul utilisateur créer sur le poste.j’ai déjà réinstallé plusieurs fois le programme, été dans sécurite pour activé sonoslibraryerver dans accèscomplet du disque mais cela n’a pas solutionné le problème.Que puis fair d’autre? Moderator Edit: Google Translate- Good morning, I have a MacBook Air M2 and since the update I no longer have a music library.I am using version 16.2 of Sonos OS S2 and cannot connect a music library. I have the following message, Shared folder access denied - check username and/or password.However, I am an administrator and the only user created on the station.I have already reinstalled the program several times, been in securi

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5 months ago
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GregorioContributor I
posted in Controllers and Music services
New Sonos App does NOT work

The new App is absolutely garbage and does not load music and even work without crashing.  This kid on Apple and on Android operating systems. Revert back to the previous version ASAP or the damage to the Sonos brand and reputation will be unrepairable.Everyone we know who has Sonos is having the same issues.  

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Kyaw Ze
5 months ago
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SpaddywaddyEnthusiast I
asked in Controllers and Music services
Via Apple Music App, Lossless Airplay 2?

I see that the new Sonos App allows lossless audio via Apple Music. However, I would rather use Apples native app for various reasons. Does anyone know if using the native Apple Music app allows lossless audio to Sonos equipment? Or do I have to use the Sono app and Apple Music as an add service within the app? 

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5 months ago
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GabelContributor II
asked in Controllers and Music services
Sonos Playlist

Hallo, nutze Sonos (leider) schon seit mehreren Jahren. Nun die neue App, die eine absolute Katastrophe ist. Langsam und Funktionen sind nicht mehr aufzufinden. Wie kann ich denn einen Song zu einer playlist in Sonos hinzufügen? Früher ging das ganz einfach über die drei Punkte…und jetzt? kennt noch jemand dieses Problem?   

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Schlumpf
5 months ago
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Persson101Contributor II
asked in Controllers and Music services
line-in

I have two Era 100 with line-in from turntable, tv and Apple tv connected. I have a Google Nest wifi and i have set permanent IP for the Era speakers. This has worked just fine.but now it’s a mess. I guess it has something with the latest uodate to do.the line-in just disapear from the app and i must disconnect the stereo pairing of the speakers to find it again. And then loose it when i try to pair again.After resets after resets and countless trying to workariund this issue, i’m no so sick of it, that im considering another system.is there anyone else who have same issue? And does anybode know what to do?

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5 months ago
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We And Tke KidsContributor I
asked in Controllers and Music services
ik kan geen verbinding maken na nieuwe app 80.00

Na de update naar 80.00. Ziet hij mijn producten niet meer. Hij vraagt steeds naar instellingen te gaan en daar ‘lokaal netwerk’ aan te zetten maar die staat aan. En het juiste netwerk staat aan. Dus ik kom niets verder.kan iemand mij helpen want niets doet het nu meer. Moderator edit:Google Translate- After the update to 80.00. He no longer sees my products. He keeps asking to go to settings and turn on 'local network' there, but it is turned on. And the correct network is on. So I'm not getting anywhere.can anyone help me because nothing works anymore.

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106rallye
5 months ago
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chrisOVEnthusiast I
posted in Controllers and Music services
Spotify connect volume control broken since ios 17.4 update

Is anyone else having trouble with the volume slider when using Spotify connect after updating to iOS 17.4? Mine no longer works at all! 

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Ken_Griffiths
5 months ago
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Dazza76Contributor I
asked in Controllers and Music services
Local library not showing on app

I have my music library stored on an external SDD. I’ve added the folder to the music library on the Sonos app but none of the music appears. Can the Sonos app only recognise music stored in the standard “music” folder? I’m on a Mac by the way. 

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5 months ago
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feldhausContributor I
asked in Controllers and Music services
Sonos App starts slowly

The app always starts with system not found and takes a very long time until everything is loaded.

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Airgetlam
5 months ago
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EUbassistContributor I
asked in Controllers and Music services
using Arc for music playback

I am trying to find a simple HDMI dongle to play music only in my living room. I am using Android phones and it needs to be simple with children using the system. thanks 

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5 months ago
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WilburBContributor I
asked in Controllers and Music services
Apple Music see’s Sonos speakers, but Sonos app doesn’t

I changed my internet to Quantum Fiber.  I finally set up Sonos speakers (4) through Sonos app, but once process is done, Sonos app does not see the speakers and asks if I want to add speakers again. Apple Music app sees the speakers and allows me to use them though through Airplay. They are not able to be named so not sure which is which when I go to use them. Any suggestions here and thank you. 

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5 months ago
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Sergio 3 ItaContributor II
asked in Controllers and Music services
Trueplay option not available with Sonos S2 Android

Hello. After updating to current Sonos S2 Android rev 80.01.07 on Samsung Galaxy S20 FE, both Trueplay option and surround channels distance option seem to be missing. Though being them available on previous Android versions, apart from current Sonos S2 on iPhone 13 iOS 17. 

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5 months ago
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AthanasiusContributor I
posted in Controllers and Music services
rooms connection

Why won't my rooms and roam connect 

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5 months ago
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I need helpContributor I
posted in Controllers and Music services
new system

I have my three nes speakers all connected . My setting shows I have nothing in my que. how do I get music to play?

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5 months ago
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zen87192Contributor I
asked in Controllers and Music services
Cannot see my Qobuz Playlist on new App

Hello everyone!I have the Sonos Arc, ERA300 as surrounds and the Sonos Ace Headphones and have also updated the Sonos App for the Headphone update and in general.I have been able to play my local Radio Statio via TuneIn with no problems and always see this appearing as a quick shortcut button which can be used successfully. I have also played my Qobuz Playlist successfully BUT ​​​although I see a greyed out shortcut button to my Qobuz Playlist, I can never connect directly back to that Playlist when pressing this shortcut. I always have to hunt around to reconnect. This takes ages to work out. Anyone here have any ideas or could advise if I am doing something wrong please?Thanking all in advance.

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5 months ago
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NikTooContributor I
asked in Controllers and Music services
Sonos is just getting me down

Another app update which fixes nothing. No reply from support. No official explanation or even acknowledging something went wrong. Guardian reporter writes effusive review of their headphones and only mentions the app issues in passing. It's just evident that no one at Sonos even cares right now. 

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5 months ago
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JbomContributor I
asked in Controllers and Music services
set up and installation Beam

I have just bought a 2024 model of Sonos Beam. When I try to install it into my existing system, I get error message 1002. I have reinstalled the product 5-7 times, but I keep getting the same message 'There is an update for your product.' I press update, but I only end up with error message 1002. Can anyone give me a tip on what I can do?"

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5 months ago
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BixAlbanContributor I
asked in Controllers and Music services
New App & Innous

When are you going to fix the new app?It is too slow and lags behind changes made in the interface to the point that I end up giving up using it.Why can I not use it with my own streaming device any longer (Innous)? I don’t have subscription services so basically you have converted an effective system into some expensive and pretty uncontrollable bluetooth speakers.Does your returns policy cover your app ‘enhancements’ making the product no longer fit for purpose?

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5 months ago
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Mark D LContributor I
asked in Controllers and Music services
Trying to connect to Sonos

Hiwe have just had a new router fitted with new passkey etc ….. I am trying to connect Sonos but it is looking for the new link with no luck, is there a way to assign new router etc without having to start from scratch in searching for each one ? Thanks Mark

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5 months ago
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Klaus9560Contributor I
asked in Controllers and Music services
YouSee not working

Yousee is not working

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5 months ago
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Lesley GageContributor II
posted in Controllers and Music services
Can't access Apple Music

I have read the previous posts about losing access to apple music, have uninstalled/installed apple music app and still am stuck in a vicious loop of “YOUR APPLE MUSIC ACCOUNT ACCESS HAS EXPIRED - reauthorize your account to access this service”.  I hit reauthorize and it takes me through a loop and brings me back to the same starting place.  Any ideas?Thank you. 

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5 months ago
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PaulvgbContributor I
asked in Controllers and Music services
Loss of volume on one of the speakers and vice versa

Dear Sonos Sufferers,As all other users only problems since the Useless new app “up”grade. After all the new versions still bad. New problem: Volume in one speaker disappears. Suddenly, not doing anything. It does correct eventually but at least once I had to restart as it didn’t correct.  Otherwise still the same problems. Shows recently played, but when clicking get an “Oops etc message. My NAS drive doesn’t show, but when using the SonoPhone app no problem, it’s all there (this app hooks onto what’s in the Sonos system).  so will seriously look at the Apple system as the wait of any decent curtuous response from Sonos has been totally absent. 

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5 months ago
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