Controllers and Music services

Getting Error Message 913 when trying to add music folder from external drive.

I am trying to follow the steps to restore my music library. I don’t understand Step 5 . . . “if the new local account is not listed” . . . What is the New Local Account?

My music library is not bringing over or indexing any of the music from the mapped folder.  It had been working fine for awhile using the NAS workaround that has been documented.  The folder can still add fine but nothing indexes.  The entire music library folder is empty even after trying to manual update it.desktop version 16.3 build 80155014Any ideas? anyone? Moderator edit: combined posts

Like many, I am a victim of Sonos stupid ‘upgrade’ resulting in Error 913.I am on S2 and cannot access music, so I am looking to buy an NAS. I understand that it must have SMBv2 or 3 (I’m afraid I have no idea what this means!). I have Sonos Roam and Play 5 and my music file says it is 107GB (yes I probably do need to do some clearing out of stuff I never listen to!).I would welcome any help and suggestions for how to proceed and what exactly to look for. Thank you, Sonos friends, in advance.

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

The old app had the ability to “play in another room” by clicking the three dots to the right of a song or such.  Is this hurried in the new app, or coming, or what?

After the app update I just cannot use my sonos system. I did reset the app and added my speakers to the system but the app was not responding. I deleted the app and installed it again, but still the same issue. I spent literally hours with sonos support but they provided me with no solution. The situation is so disappointing. Does anyone know any workaround ?

I can’t work out why but support said there must be a little maintenance going on - but that was days ago. Why is Apple Music now on the web interface? Or the local library?

I currently am using Sonos 79.01-53290. Like many people, either this or the disastrous Sonos App for iOS and Android or both, I suffered the infamous Error 913 file sharing problem. Fortunately for me, but not for everyone, there was a solution posted on Sonos Community that was a workaround. It took a good month to fix that. And the solution DID NOT come from Sonos help desk but from Sonos Community.I have since stuck to no more updates hoping error free/stable software would eventually come.While I have a choice NOT to update to the latest software, my S2 controller (79.01-53290) now will not allow me to update my NAS music library unless I download the latest version of S2 --- Sonos euphemously says “you will have limited functionality unless you update”. Now thta’s limited functionality alright.I went to the Sonos download page and downloaded without executing the latest version and I can see it says Version 80.1-55014. Questions: Does this work? Any known bugs? Is this S2 Version

I’m persevering with the new web app controller but this has now appeared on the home screen:  A whole list of BBC Sounds shows, labelled as “Pinned collection” with the error message underneath each one:  “No longer available.  Go to the Sonos app on your mobile device to remove”. I have no idea how to get rid of these. They do not appear under any favourites list on my mobile app.  They do not appear as saved shows in the BBC Sounds Service when accessed via either the desktop controller or the mobile app.  (They are shows that I have listened to via BBC Sounds in the past but they aren’t on any “pinned collection” that I can find). Does anyone have any idea how to get rid of these? Many thanks. Moderator edit: changed “Windows” to “web app” as screenshots show web app, not Windows Desktop controller.

While my music folder (on an external drive connected to a Mac) finally shows in the app, after various attempts and a lot of forum reading, there is no music in my library. None of the single tracks in the folder, or any of the subfolders, show. I can't find any solutions to this in my searches so far, so wondered if anyone knew what else I might be able to try.Needless to say, this didn't used to be an issue and I was using this folder for years quite happily until the well publicised recent issues ..

Hi @Corry P, could you report this, please? 

I've tried uninstall/reinstall, restart both apps, remove and reconnect..refresh Playlist, pretty much everything I can think of and Sonos will only see about half of my Amazon Playlist. I do have the Amazon unlimited. The ability to play my full Amazon Playlist on my Sonos system on shuffle is about 95% of the reason I have this system and I would really like to figure out how to get it back to working properly like it always did up until recently. Does anybody know what this issue between Sonos and Amazon Music is? Thanks!

I don't change this setting often, so I believe today it was the first time I played with it since the new app was released, and it seems to be doing nothing now. In the past, there was a big difference between Ambient / Full when listening to non-Atmos Music tracks, a.k.a. non-Spatial Music tracks, on my Beam 2 + Symfonisk surrounds.Anyone else?

Hi Sonos Team,Since the recent app update, I’ve encountered several critical issues:1. *All my products (Playbar, Sub, Sonos 1 x2) have disappeared from the app.*2. *I performed a factory reset on each device to reconnect them, but they are not reconnecting.*3. *The Playbar shows an error indicating it's connected but doesn't appear in the app.* I’ve attached a screenshot of this error and followed the suggested steps without success.4. *The Sonos 1 speakers get the same error message as the Playbar.*5. *The Playbar does show up on my WiFi network.*Everything was working perfectly before the update without any issues. Please advise on how to resolve these problems as soon as possible.   

I changed my Amazon password.  Now I can’t use the Alexa voice assistant thru Sonos. I went to the app - and when I try to add a voice assistant, I am told that Alexa is “Already added”OK but it’s not working. So then I go to the “Voice Assistants” option under Settings > Manage -- and I see no Voice Assistants listed.  So there I tap the “Add a voice assistant” option and I am taken to a list which tells me Alexa is “Already added.” Sonos - please fix this bug.  Or can someone tell me how to work around this failure?

I have a house literally full of Sonos…please please explain why your App is sooo poor?  Cant search Amazon Music or Spotify Cant change volume Can’t change roomscan do all of above on Alexa…however funnily enough sound quality isn’t quite the same …Please please sort it out!

I set up 3 alarms for my Move.  Finally got one fired up, set the duration for 2 hours - 2 hours and 10 minutes later - it is still playing!!  What gives???  This is on my S2 system.  I  have an alarm set on my Play5 on an S1 system for later, will have to watch that one now

The S1 desktop controller has been working perfectly. Today, however, one of the speakers stopped working. I reconnected the speaker using my iPhone. It is now working - but the speaker is not working on the desktop controller. ]The system says the S1 controller is up to date. What is the problem? How can I fix it?

Hi all.Its August 22nd, am I the only one that is still getting the dreaded 913 error?Since the problem started in May there’s been lots advice on here as to how to fix the problem and I’ve tried everything that’s been suggested without success unfortunately.You name it, I’ve tried it.I’ve got thousands of songs on my computer which I can’t play. There doesn’t seem to be much on the Sonos Community board about this recently so just wondering if Sonos have updated the app (not with me) or others are still suffering to?I was thinking of getting a NAS Drive, but then I could be wasting hundreds of pounds if that doesn’t work either. Also, is a External Hard Drive the same as a NAS Drive? (cheaper) does it do the same job?Or are we just having to play the waiting game from Sonos?I’d be pulling my hair out….if I had some.Many thanksPaul     

Until today, my SiriusXM service in Sonos was working perfectly. Now, none of the channels work. I tried to reauthorize my Sirius account. Didn’t help. I removed the account and tried adding my Sirius account again. I’m in Canada so I selected the Sirius XM Canada option. I enter my username and password and it says “Connection error. There was a problem adding the SiriusXM Canada account.” There’s nothing wrong with my credentials and I can log into Sirius. So I tried adding SiriusXM (not the Canadian one). This time it works, but all the Sirius channels are greyed out after the service is added. Anyone know what’s going on?My Sonos is working fine other than that and I can use other music Services like Amazon, Apple Music...

Bonjour,J’ai la chance d’avoir un appart et une maison, les 2 équipées de Sonos. Quand je vais de l’un à l’autre, à chaque fois on me dit que le système Sonos est introuvable et qu’il faut aller dans les paramètres système. Et quand j’y vais, mon système est présent. C’est vraiment pénible … même si je suis bien conscient qu’il y a plus grave dans la vie. Moderator edit:Google Translate- Hello,I am lucky to have an apartment and a house, both equipped with Sonos.When I go from one to the other, each time I am told that the Sonos system is not found and that I have to go to the system settings. And when I go there, my system is present.It is really annoying ... even if I am well aware that there are worse things in life.

I was unable to add my music library. It had worked fine in the past but it was lost with a macOS update.I called Sonos support and after waiting over an hour I was connected.We went through the screen sharing and the support rep (who was very hard to understand) tried many times to sort it out. He failed and asked me to hold so he could talk to another level of support. No one was available so he created a ticket and I was told to expect an email in the next few days to schedule a lever 2 call.I got the email this morning that provided a link to a scheduling calender.The calendar was empty of time slots.At the top it says “Select Service Appointment Time” and has a drop down with a very long list of time zones.There is a button to move the calendar a week at a time - and a button to select a day on a full calender.Eventually, by moving weeks ahead I see an appointment time appear on the calender for 8:30am two weeks from now. That time will be difficult so I looked another week ahead

Ich versuche, in der Android App den Anweisungen folgend, die Systemkontrolle auf meinen zweiten Account zu übertragen. Komme bis zum Fenster mit der Bezeichnung “Bei Sonos anmelden”, soll mit Klick auf den “Weiter” fortsetzen. Der Klick bewirkt leider gar nichts.Die app auf dem PC ist gar nicht für Verwaltung geeignet.Vielleicht schickt mir Sonos ja ein iOS Gerät, da soll es angeblich mit gehen?? Moderator edit:Google Translate-I'm trying to transfer system control to my second account following the instructions in the Android app. I get to the window labeled "Log in to Sonos" and am told to click "Next" to continue. Unfortunately, clicking has no effect.The app on the PC isn't suitable for administration at all.Maybe Sonos will send me an iOS device, apparently it will work with that??

Let’s face it, the new app is still rubbish. It should never have been launched in this state, clearly wasn’t tested and although the CEO finally admitted there are major issues it was all too little too late. Perhaps he (or his board) should be thinking about him taking FULL responsibility for this shambles. I still miss features from the old app (as mentioned many times in this forum) and simple functionality is very poor. I have four Sonos systems in my house and the simple act of switching between them is constantly an issue. It fails to switch. It ends up playing in the wrong room or returns a ‘couldn’t connect - try later’ message. So infuriating. You say you are working “day and night” to fix the issues, but are you really? It doesn’t feel like it. You have many customers who have spent a lot of money on your kit trusting it will work as promised but it clearly doesn’t. I for one am looking at alternatives. I know I’m not alone.