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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,204 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8429 Topics
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ErikbornhoftContributor I
asked in Controllers and Music services
equalizer not working

The equalizer have never been working 

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6 months ago
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ChuckCoAvid Contributor I
asked in Controllers and Music services
Dropouts making my system unusable

I don’t know if this is correlation or causation, but after upgrading my products to current versions I’m having audio dropouts all over the house. My normal triage is to power-cycle speakers, power-cycle router and Boost, and check for Wi-Fi channel conflict between home network and Sonosnet. The first two have no effect. The last is not possible because I can find no way to do so in the iPhone or Mac app.I notice that the Boost is no longer sold. Is it still supported? Will removing the Boost and converting to a wired network fix my audio problem?

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Gabriel Z
6 months ago
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JosueContributor I
asked in Controllers and Music services
New Sonos app

Does this new App control both S1 and S2 Sonos devices? I have a client that has a bunch of older Sonos Amps and now he is buying some new Sonos Arcs. He is having to use two different apps and he does not want to have to do that. 

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jgatie
6 months ago
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UPDContributor I
posted in Controllers and Music services
New SONOS app

 Nee Sonos app (black S2 app 2024) is awfull. Does not work even on latest OS phone. There are  connection problems, no option to choose catagory like artist, song, album, radio etc while search etc. Only one plain search window.. does not yield satisfactory search results. The screen is covered with lot of icons of various albums which is annoying. The earlier gold colour sosos s2 app was good. Not able to use several Sonos  speakers at my home due to this new sonos app problem. The offline music players seem good than than such advanced music player system..The Sonos speakers are unused because of this new sonos app (2024) problem.

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6 months ago
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LogicalPointContributor I
asked in Controllers and Music services
Feature Request - Sonos App

Now that updated Sonos app is working can we get a variable sleep timer? Like allow any minute increment instead of a minimum of 15? Thanks for considering!

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Corry P
6 months ago
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tony668Contributor I
posted in Controllers and Music services
music library

Why can't I add my music library, in the updated app? It's not an option in manage my content.

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6 months ago
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Paul WTContributor I
posted in Controllers and Music services
amazon music

I am sure this question has been answered already but any help would be appreciated. Having had Sonos for a few years now with no issues since the new app I am having issues playing music from my playlists from Amazon music. Everytime I select a song it comes up saying ‘something went wrong. Try again’. I have rebooted everything, my internet works fine and is fast and have deleted and reinstalled the app but still having issues. Everything worked fine prior to the new app.any suggestions as to how to resolve as I am at a point now if I can’t resolve will bin my Sonos app and buy something that works!

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Corry P
6 months ago
johngrantmaclean
johngrantmacleanContributor I
asked in Controllers and Music services
Is there a way to rollback ios app to previous version ?

Is there a way I can rollback the new sonos ios app that I accidentally upgraded to on my iphone/ipad ?I would like to go back to the earlier version until all the bugs/glitches etc are fully resolved on the new app released in last few days.

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6 months ago
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chrsdrrckContributor I
asked in Controllers and Music services
Can't create stereo pair for gen 2 Play:5's

I have two Play:5’s (gen 2) that I can’t create a stereo pair with. They are both on my system and the app says they are fully updated but when I try to pair them, I get an unhelpful, generic error message. Has anyone been able to troubleshoot a similar problem?

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6 months ago
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rriaziContributor I
asked in Controllers and Music services
New Sonos System Setup

I have been setting up Sonos systems for clients in the last 10-15 years. This new client set up has simply 3 Sonos Amps. I used the Sonos app to add the three Sonos Amps using clients designated email. Once finished, I tried logging in to the app. it asked is this an existing system or new system (it prob. didn’t recognize the setup that I just did), but it said it sees three components on this account and asked me which one I want to connect to. I could only choose one, so It connected me to that one Sonos Amp, The other two are not in the account and don’t show up or could be added.Very unusual behavior for an app that has been working perfectly for so long. Any suggestions?

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6 months ago
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jlogoContributor I
asked in Controllers and Music services
Control volume through Airplay when speakers are grouped

Running the latest Sonos app (sadly) and decided to try to Airplay music to my Move 2 that was grouped with an Amp.  All worked ok, except the volume control only controlled the combined volume.  I had no ability to raise or lower the separate volumes of the Amp or Move 2 without physically using the controls on the devices.  I’m assuming this is yet another bug in the latest app?  Or maybe another “feature” that was left out and will be coming in a future release?

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buzz
6 months ago
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EnzoatHomeContributor I
asked in Controllers and Music services
I want to play my own music for hours and hours!

How to play downloaded music with no shuffle limit? I have a monster playlist that is truncated to the same tiny set of songs and I have a party coming up!

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buzz
6 months ago
johnshansen
johnshansenAvid Contributor III
asked in Controllers and Music services
boost have stopped being in the ios app

I have tried reinstall many times no resultboost is not visible on app - nor is any hint of sonosnetthe boost box light on white johnModerator edit: corrected multiple typos

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johnshansen
6 months ago
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AlexipsContributor I
asked in Controllers and Music services
Sonos Radio in permanent 'reauthorize' loop

Helo. Sonos radio won’t work without being reauthorized. Pressing ‘Authorise’ brings up ‘Your Sonos Radio account access has expired’. Pressing ‘Reauthorize’ brings up ‘Authorize’ which tells me ‘Your Sonos Radio account access has expired’. And repeat….I am running latest firmware on all speakers (7 in total) I have power cycled all of them as recommended on here The new Sonos app does not allow ‘Sonos Radio’ to be removed I have rebooted iPhone & uninstalled & reinstall the Sonos appHas anyone found a way to break this cycle without just listing all their Sonos speakers on eBay?Thanks 

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Bitt
6 months ago
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BillFEnthusiast I
asked in Controllers and Music services
sonos. device groups

I have a system which covers six rooms.  It includes two Play 5 stereo pairs, an Era 100 pair, and three Sonos Ones.  I prefer to have them as a single group.  I do not know whether this is related to the new app disaster, but I cannot maintain the group. SiriusXM will be playing fine everywhere and then it is only in one room and there is no group.  Sometimes the group only partially fragments.  I do find it difficult to define the group using IOS or Android app.  Defining the group using the app on my Mac OS/X usually works.  I do have Alexa, but never have used it to issue commands to Sonos..

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6 months ago
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MbrucedogsContributor I
asked in Controllers and Music services
apple music playlists

On the iOS Sonos1 app when I connect to Apple Music I can’t see the titles of playlists from online playlists by myself or even Apple. This is both on the playlists screen and the details screen.  I am attaching screenshots  

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6 months ago
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Cats MContributor I
asked in Controllers and Music services
new app

with the new app, I can no longer access any of my music now can I associate my computer to the app - when it does work, I like the sound - but I am about ready to dump this very expensive product (move) and go back to bose...anyone else having same issue?

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6 months ago
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Claw61Contributor I
asked in Controllers and Music services
Play all not available in artist radio and top track (using Tidal)

This happened after the May update. I deleted and uploaded the Tidal app to Sonos again, but it’s still not there. it’s funny that it is available on the Tidal standalone app though.

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6 months ago
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Fearless54Contributor I
asked in Controllers and Music services
i phone controller failures

Since the new controller was introduced I have constant issue with access to Amazon music. Either says something went wrong and try again or selection of music is unavailable fed up with a pathetic service 

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6 months ago
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User197837Avid Contributor II
asked in Controllers and Music services
Trying create stereo pair & keep getting same message

I’m trying to pair 2 Play:1s as a stereo pair. When it click on “Set up stereo pair” I then get a pop-up that says “ before we begin. We need to restart your products.” I then click “Restart products” getting another pop-up that says “ please close the Sonos app and wait a few minutes while your products restart, and try again.” No amount of closing the app, waiting, & trying again seems to work. It’s like I’m stuck in a do-loop. I’ve restarted my network to include cable modem, WiFi, firewall, & speakers…all without success.Any ideas?

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6 months ago
Bruce MM
Bruce MMContributor I
asked in Controllers and Music services
In new app cannot save a playlist

On Sonos app for Android I cannot save a newly created playlist.Also in searching the music library the alphabetical list i.e. A… B… C now longer appears which makes it harder to browse a quite large library (30K+ tracks)  

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6 months ago
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JGatorContributor I
posted in Controllers and Music services
High Bluetooth Power usage of Sonos Android app

Ever since the new Sonos App (yeah, I know, the new app..) went on my Samsung phone, the phone is regularly complaining about the “Bluetooth Scan History” of the app with too frequent bluetooth scans and of course my phone is seeing Sonos as a higher than earlier user of power (3.8%).  I haven’t seen any other postings about this. Anyone else experiencing this or suggestions on how to minimize it?

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6 months ago
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MsurlesContributor I
asked in Controllers and Music services
latest app version say “unable to connect”

After successfully adding a new speaker to an existing system, I can select it in the group volume and select Apply. However, no sound plays through the new speaker and the app displays “Unable to connect. Try again later.” Music plays on the other speakers fine. Pressing the speaker volume buttons does change the app volume slider, so the speaker is recognized.Configuration. Today’s iOS app download. New speaker is Roam2.This is reproduced from a second iPhone. This also happened on another system and network last week.

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6 months ago
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ZapateroContributor I
asked in Controllers and Music services
Sonos Favorites on Desktop differ from Favorites on App

After the Infamous Sonos Update, I lost the majority of the “Favorite” stations on the app. However back on the Desktop they’re all still there and I can start them up just fine.Once playing of course it shows on the IOS app, however I’m unable to mark the station as a Favorite. Also once the station is done playing, like I change stations, the station does not appear on the IOS in the “Recently Played” list.So what’s going on here?And apropos - some of those stations were created by manuallly entering a URL. I don’t see how to do that on the updated App, but I can still add stations via URL on the Desktop App, but again -- they don’t show up on the App.To the point: Is there a way to get those Sonos Favorite stations to appear on the app again? 

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6 months ago
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aroyContributor II
asked in Controllers and Music services
Radio Station is gone

Our sonos system has been totally changed for some unknown reason and our favourite local radio station is no longer there. CJDL 107.3 Tillsonburg Ontario. What is going on and why is this station been  deleted. 

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Bumper
6 months ago
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