Controllers and Music services

Hello, I have invested several thousands of pounds in Sonos products over the years as the search facility for my NAS music storage was the key selling point. I understand that you needed to upgrade the Sonos app to make it future proof but can you not at least bring back the old version whilst you sort out the failures with the new version. I would love to be able to search for songs / folders on my NAS box by Artist or Band but always get a nil return meaning I have to scroll through all the music to get to the music I want.Thanks

Are there any devs or customer support folx anywhere on here? Am I asking this question into the void? Will the widget be returned at any point in the foreseeable future? Will any of the other things users have been asking about be fixed? Or do I need to start looking for someone to buy these speakers? I am currently using an older version of the app, but I feel ripped off that I need to do this. Is anyone listening? Hello? HELLO?!

Hi, does anyone know if it is possible to connect my Music folder on iPhone to Sonos? This is not Apple Music, just the store of music files. Thanks.

Why is it that Apple Music is not supported on the Sonos app in Brunei whilst Apple Music independently is a supported music service in the country??? It doesn’t make sense. Can somebody please give me a work around to get my apply music account linked to the Sonos app??? It’s very frustrating have spent so much and a full system and not able to take advantage  of what it was bought for. I have tried changing the country on my Sonos account to United Kingdom and it still doesn’t appear to be available to add in the App. Please help 

I would like to take every sonos speaker and throw it in the trash where it belongs, but I spent too much money so I gotta try to figure this out. Worst ever experience

There is a lack of pre-recorded equalizations where you can choose which one best suits each user. It should be easier to find it.

Hi I am considering purchasing some Sonos speakers , I was in Harvey Norman & the sound test from them was amazing. I am completely new to smart speakers. However I am very concerned about all the problems associated with their app. I have an iPhone , the man in the shop said it was mainly people using android that were having difficulties with the app. Is this true ??

Installed the Sonos update and now “no selections are available” in my music library. I removed and added the music library and rebooted the machine. Still no change. Any ideas?

As others have experienced, I continue to receive the "The device where the music files are stored may not be powered on" error when I attempt to index my library. It begins to index, then craps out with the above error message which is not helpful and not even true as my library is right on my MacBook where the Sonos app resides.My library has about 10,000 songs. It is curated from my CD collection and iTunes market. My library is currently being managed by Apple in one share file. I leverage comments and grouping info to create smart playlists.I see no practical way of splitting up this library into multiple share files -- honestly that is a ridiculous proposal suggested by Sonos support.It is also suggested that cumulative meta data has a limit…. does anyone know how to assess if this is really the case? And if it is the problem, it is technically solvable. 10,000 songs with meta data is “little” data compared to what can be handled in today’s “big” data world.Does anyone have addit

For a long time , I have been waiting for Sonos to release a remote control for their products. Not one on a smart device. I do not always want to look for my phone , unlock my phone, find the app and look through a music service to play music. Is there any word on the development of a physical remote with basic commands and music presets on it? I know of one new company that is currently making connected amplifiers that does this and they are doing well. Any idea if Sonos would consider something so simple yet useable? 

How can I set my own preferences in the bass, middle and high-sounds? 

I have a sonos amp, arc, sun and 2 ones and have a turntable connected to the amp. This has worked in the past with essentially 2 systems connected ie the amp and then the speakers. Since the app has come out I have had difficulty with this and finding the speaker set up. The amp is there with line in but the speakers seem to have disappeared from the system. I have tried to reset these and they can’t be found. Has anyone else had this problem or something similar

Why cant they just stop messing with Sonos !!!!!!!I have an original system used as a surround system for the TV and grouped with other rooms.I bought this due to being able to play directly from my phone around the home and spent alot of money on this system only to find that now after some years this function has been taken away and now the library is no longer available from my PC !!!!!!!I very nearly bought the Bose system but for the fact that the Sonos was truly wireless, except the power leads of course, I cant even use the old software to run the system from my phone which worked perfectly until the update.I settled for having to use my desktop to now play music around the home but the new update has now removed my library from the system and will not allow me to reinstal it.Can anyone tell me of a way to go back to the old software or a way to get the system to play my music library from the PC again ????I am at a loss here and strongly recommend anyone to think hard before sp

I have tried to connect my shared music library with te Sonos app. The path worked well. But than I had to fill in a username and pass word.My question is which type (apple, Sonos, iTunes, etc) user name and pass word I have to fill in? I have no clue which type to fill in. Kind regards fort any help

I’m trying to play “Fooled Around and Fell In Love” from Guardians of the Galaxy Vol 1 soundtrack. The app just keeps skipping to “I Want You Back”. The album won’t play in order either. I’ve tried removing the NAS location and adding it back again. Same exact problem. Why did SONOS make such huge changes? Everything about their system has turned to crap except the sound for watching movies; which is still slow to respond. For years everything was working great then someone had the great idea of this 2.0 forced upgrade! I can’t enjoy my music library on the system I paid a shit ton of money on!I’ve been running this library off my NAS for the past 4 years before it started having problems with the “amazing” new application updates.

I am still running S2 V16.1 and using a Samsung tablet. I'm selling a Play 5 that is not on my system and I want to make sure it is working before I move it on.If I add it to my system will I be forced to update? And, if so, can I download the new app to my phone and leave the old app running on my tablet.

I’ve seen a previous post about this from a year ago but no resolution. I have just noticed that when I add the Billie Eilish album “Happier than ever” to my Sonos queue the tracks that are marked as “Explicit” will not play.  They appear in the playlist but are skipped over and cannot be selected directly. I have tried:Checking the setting in the Spotify account:  “Allow playback of explicit rated content” is enabled.Checking the setting in the Sonos Android app (the new one).  “Filter Explicit Content” is disabledSwapping to a different Spotify account:  No differenceRe-authorizing the Spotify account:  No changeDeleting and then re-connecting the Spotify account:  No change. If I play the album in the Spotify App then the Explicit tracks play as I would expect.If I start playing in the Spotify App and then connect to Sonos via the “Connect to a device” option in the Spotify App then the Explicit tracks play as I would expect. These tracks used to play, as recently as a couple of wee

Here are the problems I am having.It appears to me you can only add one song at a time to the queue.  I cannot find a method to add a whole folder.  How lame.  Update:  It does appear you can play a folder from the music library search results.  Only one folder, not folder and subfolders. I cannot find a search function, except for the music library.  For example, searching the Amazon playlists for a particular list.For me, I will probably continue to use my Sonos gear until they break the Windows app.  At that point I will probably move onto a different product.  Last I saw Sonos says they are discontinuing the Windows app.  The Android app does not hold a candle to the Windows app.Seems to me that Sonos does not understand what attracted users to their products and are working hard to alienate their users.  Good luck with that as a business model.

For those who have successfully installed today's update…Is there anything actually useful there?

We have changed router and have a new WiFi password. The Sonos app on Windows 11 won’t connect. The only Support guidance is for iOS or Android. So we downloaded the Android app and that can’t find the system either. Is there an easier way to do this ?

I have Sonos systems in two homes.  At our primary home, our iTunes library (contained in a Mac Mini) is captured on the Sonos system.  As the Mac is located at the primary home, the iTunes library is not available on the secondary home system.  I’m planning on transferring the iTunes library (<4TB) to a portable NAS device and am looking on feedback on recommended devices and success/failure in transferring the library to the device and adding the music library to the Sonos system at the secondary home

Non riesco a configurare la cartella “musica” del mio PC col sistema sonos che mi segnala un errore:“Impossibile aggiungere la cartella condivisa alla libreria musicale (1002)Mi potete dare una mano ??  Grazie Moderator edit:Google Translate-I can't configure the "music" folder on my PC with the Sonos system that gives me an error:"Unable to add shared folder to music library (1002)Can you help me?? Thanks  

Recently, voice control on my Sonos One for Spotify stopped working. For example, I’ll ask it to play jazz, and Google will respond “playing jazz on Spotify in living room” but nothing plays and Sonos app shows no music in queue. Playing manually from Spotify app and choosing a speaker works.  I have unlinked and relinked all accounts across Sonos, Google, and Spotify. Also reset my Sonos app and factory reset the device. Still not working.  I did test Sonos voice assistant and that DOES work… so it seems it’s something happening with the connection to Google and Alexa. 

Seit dem letzten Update kann ich die Musikbibliothek (Music Library) nicht mehr mit Sonos verbinden. Mein Wählen des Befehls "Musikordner hinzufügen und Klicken auf "Mein Musikordner" erscheint der Hinweis "Das Sonos-System konnte den Musikordner nicht hinzufügen. Hinzufügen der Ordnerfreigabe „I/Rolands-Mac-mini/Musik" zur Musikbibliothek nicht möglich (913). Wie kann ich diesen Fehler beheben? Moderator edit:Google Translate-Since the last update, I can no longer connect the music library to Sonos. When I select the command "Add music folder" and click on "My music folder", the message "The Sonos system could not add the music folder. Unable to add the folder share "I/Rolands-Mac-mini/Music" to the music library (913)" appears. How can I fix this error?

Anyone else like me and currently too scared to update their sonos library + desktop app just in case it gets screwed even more than it currently is? (lesson learned after automatic ios update)Sonos are going to have to do some BIG gestures to earn trust back from their customers.