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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,126 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8406 Topics
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GMcDContributor I
posted in Controllers and Music services
Sonos App Complaint

Some feedbackI am very unhappy with the latest App update. Why is the alarm clock symbol missing from the homepage? It now takes too many steps to get to this page. The app is very clunky, takes ages to group rooms. it has real difficulty switching from Sonos radio to Spotify and back. It is nowhere near what the system was like for the last ten years. If Sonos started outwith an App that’s this poorly thought out and non-user friendly, it would have flopped. Please go back to a user-friendly format  

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5 months ago
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BubbaRamboContributor I
posted in Controllers and Music services
New App vs. Previous Version

To the engineers and developers who worked on this project, I am sorry, this is a major fail. I imagine you all in a conference room working in your little scrum teams with your white boards littered with notes. But the one note which was missed was the #1 requirement of end users of all music related apps, that is they MUST be user friendly. Quick and easy access to the features. My advice too quickly right the ship, is to focus the majority of your efforts in creating an easy option for users to revert to the previous version within the app. Those who are ok with the new version can stay put. The sooner you accomplish this the sooner this fire goes out! 

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5 months ago
controlav
controlavMaestro
asked in Controllers and Music services
Was the Desktop app just deprecated?

I get this when starting the Windows app now: Of course I still have a perfectly running system, so is the Desktop app now officially deprecated? Pretty sure it was working a few days ago.When this message first appeared there was a More Options button, and using that I did Reset this app. Which was clearly a mistake.

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controlav
5 months ago
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cap3344Avid Contributor III
asked in Controllers and Music services
where the hell did they put the Line-In "service" in the new mobile app (ios and android)

besides hating the new app, I cannot see where the line-in function is.  It is still clearly visible on the Windows desktop app, but I don’t see it anywhere on the mobile apps!!   

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5 months ago
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Room settings iPhone misingContributor I
asked in Controllers and Music services
NAS or library removed from the new app???

It seems that the ability to play from a local library or a NAS server has been removed in the new app.This has major consequences for us who play music in an Odd Fellow lodge that we ourselves have recorded and own.This means that sonos is now completely useless to us.It is a significant deterioration and means that we can no longer can use sonos at all, and must find a new alternative.

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press250
5 months ago
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Phil57Contributor II
asked in Controllers and Music services
Recently played link disappeared

I push the Recently Play 'Hide' link on my Sonos and so it disappeared from the main screen. how do I get it back?

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5 months ago
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ss44golfContributor I
posted in Controllers and Music services
sonos app doesnt recognize system on iphone but ipad does!! both worked an hour ago?!?

I have the sonos app downloaded on two iPhones and an iPad. Out of the blue one of the iPhones says it does not recognize an existing Sonos system, but the other iPhone and iPad work fine. Try to connect the iPhone and I can’t find anything, wants me to reset my router. this is absolutely stupid, because it worked literally two hours ago. What could go wrong? What kind of a glitch in the software creates this glitch, how ridiculous!!

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5 months ago
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mpr8
asked in Controllers and Music services
Lastest S2 (Black) App upgrade

How is it possible that a complete new version was allowed to be released unless Sonos thinks, the easiest way to fix this mess is to release it and let our loyal customers tell us what’s wrong! This update is an absolute shambles, almost every time I use the app it says there is no system, then after another try, it’s “oh, yes, there you are” but then, there’s only half the icons working, unbelievably slow volume change lag, none of which was ever an issue with the orange S2 version so sorry Sonos, you simply can’t keep blaming customer’s wi-fi connections. In no way is this app easier to navigate, it has less features and being a long standing Sonos customer with 8 units, you really feel trapped and fully at their mercy. If you still have the orange S2 app, DON’T UPGRADE, change your settings to manual update. I would like to know why it is not possible to downgrade back to the old App whilst this utter nonsense is sorted out. Remember what happened when you discontinued the S1 app a

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5 months ago
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SDSouthardEnthusiast I
asked in Controllers and Music services
New problem with new app. Can’t add new wireless networks

Found a new problem. Lost capability to add new networks via app. Only can delete networks.

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5 months ago
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PatsyPContributor I
asked in Controllers and Music services
Unable to connect to new router

can someone PLEASE help!  I have a new router and cannot connect my sonos system to it.  I have tried everything that is advised via the website and app but it just won't connect.  I've tried to call but there is a 60 minute wait, I've tried to Live Chat and I'm 30th in the queue.  Please, can someone in the community help????

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5 months ago
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Mike RaynerContributor II
asked in Controllers and Music services
Boost Missing from App

My Boost is not showing in the list of Sonos components or ‘About Your System’ in the new S2 app.Additionally, the Boost is not shown in the list of components on the Sonos Mac app or web app but it IS shown in ‘About Your System’ on both.Furthermore, when I initially updated to the new app on my iPhone, the Boost was missing, yet I still had the ‘old’ app on my iPad, and it was displayed correctly (in the list of components and ‘About My System’).  As soon as I updated my iPad to the new version of the app, the Boost disappeared.  I did call Sonos Support and they confirmed that the Boost was working fine.Can anyone please help with this?

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5 months ago
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PageContributor I
asked in Controllers and Music services
connectivity

There is a wrong email address associated with my sonos that I can’t get past and can’t find anywhere in the app or on the website

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5 months ago
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linuspaalinienContributor I
asked in Controllers and Music services
can’t remove saved account.

I have saved an account but now I can’t delete it. I have tried several times but it keeps saying account not removed. 

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5 months ago
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BooRadleyContributor I
asked in Controllers and Music services
Connecting to Music folder on Mac

Hi All,  I am running a Mac Using Ventura 13.6.7 (it auto updated grr) and in the update the sonos app updated to S2 v16.2 on the desktop and can no longer connect to the music library on the mac so I can no longer play all of the music I have stored. It seems that this might be an issue that has been around for a little while from reading the threads but there seems to be no resolution. Can anyone advise a solution or work around.  Many thanks  

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5 months ago
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richardh9935Contributor I
asked in Controllers and Music services
S2 cannot see Playbar but S1 says Playbar is at S2

After the May update to the SONOS app (S2), I was able to update my Playbar to S2 software. However, now S2 cannot see the device. What can I do? Must I redo the reset and updates? About My System (collected from S1 app after updates, which can see the device but says it is an S2 device)Sonos App InfoVersion 11.14Sonos OS S1Build 572150280Sonos ID unregistered>Associated Product192.168.1.198Sonos System InfoPlaybar: PlaybarSerial Number: ******************Sonos OS: S2Version: 16.2 (build 79153290)Hardware Version: 1.9.1.10-2.2Series ID: A100IP Address: 192.168.1.198Audio In:WM: 1ОТР: Moderator edit: serial number removed

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5 months ago
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JohnD_1Enthusiast I
posted in Controllers and Music services
speech enhancment problems on Arc following app update ?

HiI’m not sure if this is related to recent app or system updates, but have recently noticed a change in Speech enhancement function on my Arc.Whilst watching Doctor Who on BBC iPlayer I noticed the speech was very quiet. I checked the speech enhancement setting in the app and it was switched off. It was switched back on and the sound improved a bit.The next night the same issue occurred.Previously after the setting was switched on, it remained activated. Now it seems to disable itself and needs to be manually turned on each evening.Is anyone else having similar problems .

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5 months ago
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Gloria37Contributor I
asked in Controllers and Music services
disconnected

My iTunes library was deleted after last Sonus update. I can't load it. How do I get to play my music?

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jgatie
5 months ago
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error 913Contributor I
asked in Controllers and Music services
cant play my own music anymore ? ridiculous

So I can’t simply play music from a folder from my 5000$ computer.. Sonos can well and truly F $ R K OFF I will deposit this rubbish out the window and spend weeks advertising you cant play your own music on this junk. pay thousands for a full set up and error 913.

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5 months ago
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LmoralesContributor I
asked in Controllers and Music services
connection issues when change wifi router

I changed my router to one gig. Since then I have issues. First the SL one were in another room. I managed to haven them play together. Now not speaker I the app. I upgraded the network in each one but after that keep asking to connect. I did the reset but still. 

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5 months ago
kenwardmab
kenwardmabContributor I
asked in Controllers and Music services
Connecting to a NAS Drive

Trying to connect to WD EX2ULTRA NAS Drive. Was getting an error that pointed to adding an entry to the Register which I did. However I still cannot connect.  Now get:Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes” is denied.This is successfully connected to iTunes on my PC running Windows 11.Have also tried with “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes\iTunes Media” and just Shared Music.Please advise.

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5 months ago
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Digital Music Lover 1972Avid Contributor I
asked in Controllers and Music services
wm0 wm1 not showing anymore… to see if setup runs wired…

After the new update under system it does not show the type of connection no longer… 

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Bumper
5 months ago
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MusicaleriousContributor I
asked in Controllers and Music services
SONOS WHEN ARE YOU ROLLING BACK THE APP???

It’s been a week since you pushed out one of the worst app updates in history. You flat out broke a lot of peoples systems and even if you are among the lucky ones who got it working you got performance problems and a massive loss of features. Roll it back, NOW.

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5 months ago
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SierrawaineContributor I
asked in Controllers and Music services
log in

It keeps telling me to log in as the owner and I do it but it don’t change

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5 months ago
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Bill WilkenContributor I
asked in Controllers and Music services
The new App

Hi. I bought three Sonos speakers about 6 months ago. And, was loving it. But, the new app is more demanding than the past. It asks me to open my Bluetooth each time I open it. The old one didn’t do that. I got a Roam for outside and it has a hard time finding it to a point where I’m hardly using it. I also haven’t figured out how to have one station in one room and a different station in another. The old app was very easy. Any suggestions?

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Angelo4u
5 months ago
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ChuckbContributor II
asked in Controllers and Music services
Looking for recommendations to replace Sonos with a system that actually works

Hi there,It’s pretty clear after the last shockingly untested software release that rendered my 12 Sonos speakers useless from one day to the next that I need to look for alternatives to replace what used to be a somewhat cool, yet always slightly buggy system.Any brand recommendations for wireless home speakers that actually work from a brand that actually cares for its customer base?  Has anyone tried anything from Bose?Thanks in advance.

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skullc
5 months ago
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