Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 30,429 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4440 Topics

C
CocoPopsAvid Contributor I
asked in Controllers and Music services

Missing/Dropping Zones

In the last 24hrs, I have 2 zones (Play3 and One) that drop from my system.I’ve had a stable system for well over a year.I’ve rebooted Router/Boost/Zones, all to no avail.I managed to get them to reconnect briefly but then they drop and have the red dot (not connected) in app, along with the spanner.Submitted Diagnostics this morning ID:816140655 Moderator edit: Combined posts.

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Corry P
1 year ago
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furacaoprProminent Collaborator I
asked in Controllers and Music services

Sonos Favorites: Requested operation failed. Please try again

Hi, I have a lot of Amazon Music stations saved to my Sonos Favorites, which is my to-go place to stream music at home. Eventually, when I choose one of stations I get this error message: “Requested Operation Failed Please try again” and the station won't play. It's completely random, occurs once every week / bi-week / month and affects one or a few more stations each time.There's a workaround for that: I have to remove the station from the Favorites, search for it again and add the station to My Sonos. But it shouldn't be like that, I'm getting tired of that and I believe it should be fixed.I guess Amazon randomly changes the links to some of their stations and then my Sonos Favorites keeps this broken link. If this is the case, could someone from Sonos escalate the issue and have someone ask Amazon Music to stop doing that, please?If internally you have access to my Sonos Favorites, there's one station there currently with this issue. I'll keep it there like that so you can have a lo

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Corry P
1 year ago
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AllenHCContributor I
asked in Controllers and Music services

Going back and forth - Turntable to Streaming on multiple Sonos speaker system

Turntable is connected to Sonos Port via external amp, and I managed to enjoy first album.  However, both on my phone Sonos app and the Sonos app on pc, I cannot get the source to change back to streaming music - it remains on turntable.  Any suggestions?  I can unplug the Port, but is there not a way to change the source back to stream music from turntable, and back?Thank you in advance for any solutions or advice.FYI - I have multiple Sonos (Play 3, multiple Play One’s, Sonos Move).

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G
1 year ago
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fnegrinContributor I
asked in Controllers and Music services

Wifi range expander message (but I have none)

Hi.  When I select several rooms I always get a message telling me Sonos does not work with wifi range expanders,  but I do not have a wifi range expander.  Just one single router . And in fact I can perfectly successfully connect to all the rooms in all combinations.  I just have to dismiss this incomprehensible unnecessary warning  message each time.  What is this happening? Thanks in advance for your help! 

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1 year ago
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sibboinwalesTrending Lyricist I
asked in Controllers and Music services

Continuous loss of BBC Sounds service

I use BBC sounds daily on our S1 system through the service and when listed it works very well however everyday I have to reconnect the service as it disappears from the service list. This also happens multiple times a day - if I mute and come back later the same day the same thing happens, the service disappears and I have to reconnect.  Any ideas please?

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S
1 year ago
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Malcolm_23Contributor I
asked in Controllers and Music services

Tidal service quaility in Sonos App

Hello, guys, What quality does Sonos App stream my Tidal service to the speakers/soundbars?

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controlav
1 year ago
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jmschlesContributor I
asked in Controllers and Music services

Explicit songs from Spotify blocked.

I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out. It seems like this has to either be a Spotify thing or a Sonos thing, but… I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported” Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

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B
1 year ago
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PrVkwA4IumvContributor I
asked in Controllers and Music services

Pocketcasts not working

The Pocketcasts Sonos service frequently does not work for me.  My Sonos queue has a long list of podcasts, almost all of them from Pocketcasts, and today none of those Pocketcasts items play.  I tried reauthorizing the Sonos service.  Also deleted and re-added the service.  No change in the (mis)behavior.When I log on directly to Pocketcasts on their web site, I can play my podcasts without problems.  Podcasts in my Sonos queue that are *not* from Pocketcasts play as expected.I see problems like this way more often than I’d like.  Is there any way to fix the current problem?  Any way to reduce the odds that it happens again?    

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P
1 year ago
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JdriesenContributor I
posted in Controllers and Music services

How to make iPhone default to Sonos

I just got a Sonos Arc and sub. I like using them with Spotify on my iPhone. Is there any way to make my Spotify and/or my iPhone default to the Arc as the audio output, rather than having to specify it in Spotify each time I use it? Thanks!

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N
1 year ago
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CL32Contributor I
posted in Controllers and Music services

Pocket Casts will only play some shows

Is anyone having an issue where pocket casts will play some shows perfectly but will fail to load others?  I have had the problem all week and it is driving me crazy?

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C
1 year ago
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edhall1044Contributor I
asked in Controllers and Music services

Updated Server

I updated which server my music is stored on and while Sonos and Plex can find the library, the Sonos Controller can't find the Plex library. There has been no network changes other than removing an out of date Netgear Nas. Any thoughts?

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E
1 year ago
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Andrewdy22Contributor I
asked in Controllers and Music services

Amazon Unlimited wont play HD or UHD

Although I can play HD or ultraHD content natively through the amazon music app, and I understand if I play amazon music through the S2 app I should see a badge for songs that are in HD or ultraHD quality, I don’t see the badge. To be precise, the HD badge shows for a split second then disappears. I am playing to an Arc + Sub (Gen 2) + 2xOneSL (surrounds). Any one have a solution?

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Ken_Griffiths
1 year ago
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BadgererContributor I
asked in Controllers and Music services

Room lost from S2 on single device (two other devices still have room)

In the S2 app on my iOS device (which has had no recent OS or app updates) my main room, with Beam Gen2 and two One SLs as surrounds, has disappeared. My other room is working fine. On both my work iOS device and wife’s Android device I can see the room and play music through it, likewise it is working fine as soundbar for my TV. I found older posts saying lost rooms could be WiFi/router related but that doesn’t make sense given that other devices are fine.I powered off the Beam and it showed up in the app as disconnected, so I would have to reset everything to get it added again. I can do this if absolutely necessary but it seems weird when I have two other devices which can see the room fine.I have rebooted my phone and deleted and reinstalled the app and it made no difference.Has anyone had similar experiences or have any advice other than to reconfigure? I’m happy to keep this broken for a while if it helps with troubleshooting as it’s still working fine with other devices.

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1 year ago
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SplooterContributor I
asked in Controllers and Music services

Not sure how to describe this - system has split up?

Sorry, not sure how to explain this concisely, but my set up (Beam + Sub + 2 x Play:1’s) suddenly stopped working properly yesterday, and now appears as 3 separate entries within the ‘System’ part of the App (see image below)  I’ve tried rebooting my router (SKY) several times, and I’ve also switched each of the Sonos items off and on several times, but can’t get it to join back together.  It currently has the Beam + Sub together, but each of the Play:1’s as separate entries, and I can’t work out how to fix that. Help! 

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S
1 year ago
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J. AuerContributor II
asked in Controllers and Music services

S2 App Pops up on my Mac screen after being closed

Mac any OS version -When I change something on Sonos ...e.g., volume, then close the app, in a few seconds it pops back up on my screen. Would love if it NEVER happened again. 

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Airgetlam
1 year ago
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FAFContributor II
asked in Controllers and Music services

Volume jump at end of songs on Sonos HD radio

I do enjoy the music options available with Sonos Radio HD. However, when I have this music feed running, the channels will get very loud for about 1 second at the end of each song. Is this something anyone else has encountered?  Thanks1x Arc , Sub, 2x One SL, (plus a Roam SL and a Port)

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Corry P
1 year ago
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TorbenRasserTrending Lyricist I
asked in Controllers and Music services

Trouble using radio channel as alarm - get chime

The past two weeks I have been (mostly) unable to use a radio channel as source for alarm in the morning (from the Danish national radio “DR LYD”, but also using the same channels from TuneIn). I thought of connection issues, although most of my speakers are wired, but even after connecting the affected zone directly to a switch the problem persists. Other zones using playlists as source (Apple Music) works fine on both wired and wireless zones.  I suspect that the stream will timeout and give me the chime so I would guess that the issue lies with the connection to the source as connection to the speakers looks solid (diagnostic 111600515) when looking at the connection matrix in the speaker diagnostic on its IP.  I can also see the trying to plays the source manually takes a while to start - maybe the alarm is less patient and cuts to chime faster?could someone from Sonos maybe check if the connection to “DR Lyd” has an issue or if the alarm feature is a tad to fast to call timeout?

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Corry P
1 year ago
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KaterinaKaterinaContributor I
asked in Controllers and Music services

Youtube

Hello, I bought a Symfonisk from Ikea. Unfortunately, I can't play YouTube music in the Sonos app. I have a premium membership and it still says "No withdrawals available" or “Cannot browse music”.Don't know where the problem is?Thank youCatherine

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bockersjv
1 year ago
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Dirk NieContributor I
asked in Controllers and Music services

Big Media Libraries streamed by Sonos One

Hi,I have an media library bigger than 65000 files. Sonos ist limited by 65000 files or faster by memory. Ist there a solution possible, perhaps a RaspberryPi media server? I think it is only possible by an supported service App for Sonos like SpotifyAny idea?TIA Dirk

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jgatie
1 year ago
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RiseFallContributor II
posted in Controllers and Music services

"Ocean Sounds" Sonos Radio

Hello everyone,I simply cannot find the Ocean Sounds radio, through the Sonos App.I think I’m missing something… could someone tell me the path to reach it?

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R
1 year ago
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Youknow87Contributor I
asked in Controllers and Music services

cant find/add Storytel (in sweden)

Hi Sonos famI cant find storytel to add in the system. I have changed my region to Sweden (like 60 min ago) but still cant find it Any ideas? Thanks 

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Ken_Griffiths
1 year ago
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Gunner 63Contributor I
asked in Controllers and Music services

Services disappearing from music selection

We have set up Sonos for sound for our TV. Periodically the TV link in the “Streaming Services” page disappears. Tried restarting phone and see if that helps. Sometimes it restores the TV icon but not always. Anyone encounter this and how did you fix it? 

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Ken_Griffiths
1 year ago
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Bill zoneplayerAvid Contributor I
asked in Controllers and Music services

S1'rs, Can you save playlists? I haven't been able to since an update a year or so back.

As titled. I know updates are necessary but they seems to only break things on the s1.

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Ken_Griffiths
1 year ago
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NCV1019Contributor I
asked in Controllers and Music services

Qobuz menu language change from french to english

The Qobuz menu on my Sonos app is in French. How can I change it to English? The Qobuz app on my iPhone is in English and all other music apps on Sonos are in English. 

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Ken_Griffiths
1 year ago
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lissContributor I
posted in Controllers and Music services

Jumping from Explicit to Clean Album

In the Sonos iOS/iPad OS apps, is there any way to jump from an explicit version of an album to the clean version, or vice versa?Often I will find the explicit version of an album — perhaps because I listened to it recently when my children were at school — but I would like to listen to the clean version once they’re home. As far as I can tell, there’s no way to jump from one to the other… is there? 

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Airgetlam
1 year ago
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