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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,112 Topics
  • 55,514 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8112 Topics
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PhilippeMEnthusiast I
posted in Controllers and Music services
How do I maintain my own radio station - reboot!!!!

Sonos took the opportunity to slash the feature of adding custom radios since the announcement of the withdrawal of the ‘old’ TuneIn service.NONE of the proposed solution is working apart:Using the Windows Application And STAYING with the gold Sonos S2 applicationThe user can as a provisional turnaround save the stations through the favorites … which are not available in the new application!Favorites are not editable and, time passing, all the custom stations will be unavailable each after another.I also posted the topic as a feature request. Guess what, no conclusive answer!Sonos gets me angry; they want to direct you to services I don’t care about as a user to listen to music I have no interest in instead of giving you the opportunity to let you listen what you like. Period. Certainly, a question of money alas.Sonos, please, give your faithful (until now) buyers the feature of using custom radios to listen the music they like on your hardware – they are just speakers after all. And,

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5 months ago
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Vince285Contributor I
asked in Controllers and Music services
Connexion wifi laborieuse

Bonjour,Depuis la dernière mise à jour de l’app SONOS la connexion est ultra lente : lorsque j’ouvre l’app sur mon iPhone, il faut compter entre 5 et 10 minutes jusqu’à ce que je puisse écouter de la musique. Je relance plusieurs fois l’app. Elle se connecte (très lentement) mais je ne peux pas lancer quoi que ce soit avant un interminable moment. Problème que je n’avais pas avec l’ancienne app.Les alarmes n’arrivent plus à se connecter aux radio (tunein), je n’ai plus que l’alarme SONOS. Est-ce possible de faire quelque chose ou SONOS est définitivement mort et enterré ? Moderator Edit: Google Translate- Good morning,Since the last update of the SONOS app the connection has been extremely slow: when I open the app on my iPhone, it takes between 5 and 10 minutes until I can listen to music. I restart the app several times. It connects (very slowly) but I can't start anything for an interminable while. Problem that I didn't have with the old app.The alarms can no longer connect to the r

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5 months ago
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MayonContributor I
asked in Controllers and Music services
iOS 17.5 iPhone SONOS APP "allow access to local network" does not pass.

I am new owner of SONOS One speaker, and I am very PISSED OFF. I can’t use it. I have only iPhone 13 iOS 17.5. Dont have iPad. IT DOES NOT WORK!!!. I gave an app priviledges to use my local network and it still tells me I did not. Unable to setup new device.SONOS app. ver. 80.00.08

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5 months ago
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SanitygoneContributor I
asked in Controllers and Music services
Purchased a sonos system and nothing works

Just purchased a Sonos sub, arc and 2 speakers and nothing connected to the app. After about 2 hours finally got the arc and one speaker to work with the app the sub and the other speaker have been connected to the WiFi several times but won’t show up as devices

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AlexPermit
5 months ago
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cltrunnerContributor I
asked in Controllers and Music services
Why is the app is censoring profanity in music

Why is the new app now censoring profanity. I have Apple Music set to NOT censor, and when I play music directly through the Apple Music app, censoring does not occur. So, the Sonos app is censoring even though I have adjusted the setting in the app not to. Could this app update be any worse? Really. I work for a software company, and heads would be rolling down the street like a soccer ball giveaway at Walmart if we released a piece of software this bad.

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5 months ago
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Sargeson JTrending Lyricist I
asked in Controllers and Music services
Two seperate sonos addresses

Is it possible to have 2 completely separate Sonos systems set up on the one app, one in the uk and one in Portugal obviously on different internet set ups? 

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5 months ago
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dselingContributor I
asked in Controllers and Music services
sonos app

For the new sonos app - specifically for the sonos amp - the amp sub controls (for third party subs - including switching on the third party sub or off and crossover frequency) cannot be found anywhere under settings or amp settings or sound settings.I have read that some sonos users can see this but I certainly can't. I have submitted a diagnostics again for sonos to debug. I also just updated the app moments ago (9th June'24) The update still didn't fix this. Come on sonos - the old app had this flawlessly implemented - why is the new app so buggy?

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Gabriel Z
5 months ago
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fackprodContributor I
asked in Controllers and Music services
Disgraceful APP

19 June - have just spent over 2 hrs 20 mins on phone to Sonos Support Australia. Since new app download i cannot authorise Sonos Radio nor My Cloud library. Keeps going round in circles. Tells me I am not logged in when system settings show I am. Over the last few weeks  I have played all the usual games. Log out log in. Reset modem, disconnect reconnect speakers and all multiple times. Delete app reinstall app, try phone rather than tablet, all with no rexult. Today's 140 mins also a complete waste  of time. Guy had no more idea than I had. He logged into my tablet remotely, and repeated all the games I had previously played and with the same results. Cone on Sonos, instead of bombarding us with emails about buying new products,, junk this App and restore previous version. This situation where long term product users are being forced into subscription services is not on. 

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5 months ago
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KrautContributor I
asked in Controllers and Music services
Switching stations not possible

When I try to switch from station A to station B it doesn't work- station A remains tuned. The only way to switch is to tune first station C, then go back to B. Its only one of the many quirks of the app, but in my case the workaround works. Sonos, I want my money back!Hi, community moderator: Don't tell people to contact helpdesk when waiting time is beyond good and evil…

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K
5 months ago
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RonP60Contributor I
posted in Controllers and Music services
mobile app

I'd enjoyed streaming radio and my PC music library to my Sonos One SL (stereo) system for just short of a year when the powers that be decided to "improve" things. Since then I've been unable to stream my library (apparently available from mid June..?)and now the mobile app can't detect my system on the network so I'm having to set it up every day, then as soon as I set it up the app can't find it again. Very frustrating!!

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5 months ago
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SheriffenContributor I
posted in Controllers and Music services
No playlists or Sonos favorites

Since the latest update - 80.03.06 - all my favorites and playlists are gone again. They have just vanished into thin air. Again. Right now i can`t use this sonos s***. Dear sonos. Please fix your lousy app. Also the alarm function don`t work. Since latest update the alarm will now not play a number from a playlist i my favorites.Once again sonos have made an update that don`t work. Why the hell don`t sonos test their s*** before launch off an app.Moderator Note: Modified in accordance with the Community Code of Conduct.

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5 months ago
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Beech LifeContributor I
asked in Controllers and Music services
No Access to my music library, Sonos playlists gone !

I suspect my problems are relating to the new app, but I am now unable to access my stored music on my networked hard drive. My Sonos playlists have completely disappeared. For someone who has spent hours compiling these playlists and with a vast amount of music available on my hard drive I am feeling totally let down by Sonos. I’ve built my whole music listening experience around the Sonos system and 90 % of it has been taken away for this “upgrade”! The app is not easy to navigate, there is no ability to create a playlist, you cannot add to queue or edit! No access to a local library. I cannot believe this has been rolled out with so many functions that were the mainstay of Sonos being removed. Basically all I am  able to do is stream music services only. Is there any way of going back to the old app or a “work around” to access my own music and restore my playlists? 

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5 months ago
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NorthfarmAvid Contributor II
asked in Controllers and Music services
Best Router Settings

I recently installed an Orbi Mesh system. Things were working fairly well with Sonos but was having a couple aggravating issues and so I reached out to Netgear Support. One of my issues was that when listening to Apple Music, songs would occasionally stop and 5s or so later, the music would start again at the next song. As well, sometimes when grouping or un-grouping zones, I was getting an inconsistent response in the App. It would take too long to perform whatever operation I had attempted. Finally, in my 5.1 set-up the two Play 1’s and Sub were showing as disconnected but were in fact working (this is still the case).  Netgear support had me change the MTU on the router from 1500 to 1460. They also had me change the 2.4ghz from Auto to channel 6.  I believe Sonos recommends the 2.4ghz to be on Auto? The 5ghz was already set to what she recommended.  All of this occurred around the same time that Sonos also pushed out updates. My system does seem to be working better but I don’t know

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5 months ago
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YorkyuserContributor I
posted in Controllers and Music services
so tired now of going into new sonos app and it saying 'No products found'30th

So tired now of going into new sonos app and it saying 'No products found'

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AlexPermit
5 months ago
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GC3Headliner I
asked in Controllers and Music services
Why are they bringing back SonosNet?

The 80.03.06 update returned SonosNet Management.What's the deal, why?I thought it wasn't as efficient and effective as regular Wi-Fi?

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Bumper
5 months ago
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BinxxxxContributor I
asked in Controllers and Music services
Trueplay is missing after adding as surround speakers

I have purchased the Arc & Sub about 3 months ago (brand new from Costco) and last week added a pair of Era 300 speakers (brand new from Costco). When I originally added the 300’s, I paired them together in stereo. As I was about to tune them with the TruePlay app (the option was available), I figured I should add them as surround speakers, then tuned all 3 speakers & Sub. When I tried to add them, the app stated that no surround speakers could be detected. No problem, I removed the stereo pairing then added the surround speakers to the Arc & Sub in the “Living Room”. BAM! Easy as pie! Next I went to tune the speakers but, the TruePlay option was gone from the App. I am I missing something?

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Airgetlam
5 months ago
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0x10211799107Contributor I
asked in Controllers and Music services
"Your system was not found on this network" after product adoption.

I got a new router, and read online that the easiest way to transfer my existing, working pair of play:1s was to factory reset them and create a new system on the new network. I did this, and the system cannot see the system. Additionally, at the end of adopting each speaker, the following message was displayed: “Your Play:1 has been added but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.” Accordingly, I did as it suggested, and the system is not found. I’ve repeatedly factory reset and readopted the devices, to no avail: the system is never found. I’m not quite sure what else to try. This had taken hours and I have an unusable pair of speakers. I’ve read elsewhere that factory resetting devices may not remove them from “my system,” whatever that is. How should I proceed?

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5 months ago
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OlengrContributor I
asked in Controllers and Music services
Latest App Update

Latest iOS app update that was dated yesterday 6/17 is full of bugs - dropping music intermittently and dropping playlists from Apple Music and Amazon Music - all worked without issue prior to latest update.  System is now broken.  Please, please roll back the update until it’s fixed and ready for use.

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5 months ago
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ClowContributor I
asked in Controllers and Music services
terrible update

You took away so many excellent user features, for example mono on port what happened to changing channels for Wi-Fi? Intuitive function has gone  completely away. It is almost impossible to use this update as almost everyone of my Sonos customer has said to me and that’s about 40 people not one of them likes the new update. Is there anything you can do to go back to the last Sonos S2 it worked basically perfect signed a very frustrated Sonos sales person/Installer!  Signed a tired Installer getting service calls because of your app!

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5 months ago
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JohnD_1Enthusiast I
asked in Controllers and Music services
Arc Audio Format in New App

I noticed there is a difference in the Audio In format shown between the new iOS app and the desktop app. Whilst watching a program,  In the desktop app I am seeing Dolby Multi Channel PCM 2.0, but in the app it displays Dolby MAT 2.0Why is this different in the 2 apps ?Is there a simple guide that SONOS can provide to explain the different sound formats that are displayed.

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5 months ago
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mnoreenContributor I
asked in Controllers and Music services
unable to manage Music Library

We just moved to a new house and reconnected our NAS and Sonos speakers… only to discover that we can no longer play all the music stored on the NAS.  Using the iOS app, the Music Library is there, it shows our albums, the cover art is missing  and nothing plays.  There is simply no option to edit the folder, add a new one, or otherwise manage the Music Library. We have 2 Sonos One speakers.  Our music library is stored on a QNAP NAS which does support SMB 2 and 3.  The Sonos ios app on our iphone 13 and 14 phones will not work… I’ve read a lot of comments on this and am trying to sort it out.  How can it be true that Sonos would remove the ability to play from my own music library… when they are still advertising that this is a distinguishing “feature” for the system?

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press250
5 months ago
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MrsLCD97Contributor I
asked in Controllers and Music services
Sonos Radio unable to play since app update

Since the app update Sonos is asking to reauthorise my account but is just going round in a loop. I now can't play any stations. Have a beam and a pair of SL1's

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5 months ago
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LT55Contributor I
asked in Controllers and Music services
Constantly being asked to sign in again on new version of Sonos on iPhone

Since updating to the new version on Sonos I am asked daily to sign in again on my iPhone to see content I played yesterday. It is quite annoying and I wondered why it doesn’t keep my login?  I can still use Sonos but can’t see content I played the day before…. 

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5 months ago
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PorteousContributor I
asked in Controllers and Music services
Sonos S1 system can't connec to Synogy NAS

We have an old S1 system with 2 Ports and 2 Amps.. This all works, so upgrading everything to S2-capable hardware is not a desirable option. At the moment we are using a Mac to host to our local music library.. We recently got a Synology DS223j NAS drive so we could move the music library to a dedicated server. The NAS drive shows up on our computer, but when I try and add that library to the system (using the S1 controller) it cannot login (I’m connecting to \\192.168.1.2\NASdrive\music)… I did make sure SMB1 is enabled on the Synology. I’m wondering if there is some extra setting I need to set on the NAS for it to work.. Obviously many people use Synology NAS server with their Sonos systems, but perhaps the old S1 controllers and new Synology DSM software don’t talk to each other.

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5 months ago
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vancouveradamContributor I
asked in Controllers and Music services
My music library appears on the desktop app, but not mobile apps

After following the workaround I found on the forum to add my local music library back after the app bafflingly seemed to simply delete it, I am able to access my library on the desktop app, but it simply doesn’t show up anywhere on the mobile apps.We really need Sonos to step up here. The forum is full of people having the same issues. CLEARLY there is a problem here that needs to be addressed. Either that or the company needs to come out and state categorically “we only support online music services now, so if you put a lot of money into our hardware then we’re afraid you’re out of luck and made a poor choice.” Seriously. This silence is not doing your company any good.

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5 months ago
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