Controllers and Music services

Has anyone found a work around on thr new app.The app keeps losing my equipment, so cannot use them.Had anyone been able to go back to the old version of the app ??

I have switched network provider and have a new wifi that I need to move my system (Playbase, One SL x 2, Roam) across.The instructions originally told me to follow the app’s guidance to ‘Update Network’, except this was not offered as an option in the new app. I now see the support page (here) has been updated to say that my products are not supported and they require a FACTORY RESET.  I cannot believe that this is the solution. Of course, there is the suggestion to wire it, but my router is not easily accessible and I have a Playbase!Any suggestions??

Has this messed everyone up?? I have 7 Sonos products and just lost more than half with the latest update: shambolic mess and all I did was allow an update.

I have added several custom radio stations via TuneIn (new) and have renamed them in the Sonos desktop app. However, when I play any of them the URL is displayed in the section showing what is playing. Is there any way of displaying the name rather than the URL?

After the new app update in May 2024, I can no longer play Apple Music on speakers.  I have reauthorized the service numerous times.  What happens is I can browse to a specific song, and when I hit play, it attempts to play for 5-10 seconds and then stops.  On a playlist after hitting play, it will try to play the first 4-5 songs for 5 seconds each, shipping then to the get one, and then finally cycling back to the first song in the play list and stopping.  No sound ever comes out in either case.  Sonos radio, Amazon music, TuneIn are all working just fine.  It’s specific only to Apple Music.    Any troubleshooting assistance would be greatly appreciated!

so my system is a sonos arc, a gen3 sub and 2 sonos one gen 2.I had it tuned and it has been running fine for years.Recently i noticed that the bass seemed to be missing so i played some music and sure enough the sub wasn’t playing anything.I rebooted everything, my phone, the internet and the system.Still no joy the app said the sub was connected.so i disconnected the sub from the system using the app and tried to add it back  but the system couldn’t find it so i reset the sub and added it as a new sub and that’s when i lost the existing trueplay tuning.When i run trueplay tuining  it gets to the part where it plays the tones and then says something went wrong. We were unable to custom tune etc.I have tried to run it on an iphone 14 pro and and iphone 12.I have also factory reset the entire system.deleted the app and redownloaded it And checked system update in the app. 

 After the latest update 80.09.05 I still only get 100 tracks to load into the queue when starting a playlist I created in Amazon Music.  Other services are not suffering the same restriction.

Running the old S1 app was thinking of moving to the S2 app which now seems to have been replaced with a cloud based app (which seems to have issues hopefully Sonos will sort that soon)but my main question is if this new app is cloud based what happens if your internet goes down or the Sonos server stops working would the app still be able to connect to your local library?

As a long standing user of your speaker and app system, please could you answer the following which I’ve found to be really frustrating since you made the last update. When I now search for a song or album I cannot then add this song to my existing playlists which is something I used to be able to do very easily! This is rather annoying! 

Hello,I have a plex server with 2 music libraries (1 for music, the other for audio books), and when I connect my plex to sonos, it automatically selects the audiobook library (but I want to connect the music library..). According to a plex article you can switch the selected library by selecting „other sources“. When I click on this, I only get an error message (see screenshots). I‘d appreciate If someone could help me with this.sonos system:sonos arc + sub gen3 + 2x era 300  

Spotify not listed as a Content Provider to add. Why is that? Also, from Spotify App when selecting a Sonos Speaker, nothing actually plays. Using Apple Music works flawlessly. Why?

After recent updates, my neighbor is experiencing the issue Error Code 1002 now when attempting to add his Music Library- not the standard 913.  I have tried everything to resolve- checked firewall settings, etc., followed instructions to create the NAS folder that Salami Slices provided months ago.  My library works fine thankfully.  We both purchased new Mac and running Sonoma 14.6.1- when we switched to the new Mac’s, library would not play (access denied).  Added Music Folder back with Read/Write in File Sharing, SMB is “On” but his error code switched to 1002.  Mine worked fine.I read the threads on here but has anyone had any luck resolving the error?

Does anyone know to connect to Toronto jazz.fm91   ? tunein radio doesn’t seem to have it, despite what the station website says. Mytuner radio has it but it won’t play in the new sonos app for iPhone.  Thanks

Apple music skips and stops playing. All other services work fine.

With the new iPad os 18 my idle/sleep battery usage seems to be higher than it was under 17. Yes, I should know better and wait until a couple of point releases before upgrading 😂When looking at what was using battery and screen time I came across this unexpected entry. “Sonos S1 Controller”What is very unexpected is I don’t have the Sonos S1 Controller installed and never had, so is this the normal and a bug with the Sonos app misreporting itself to the iPad os?More curious is why is the Sonos app I haven’t run or opened since upgrading is reporting screen time usage daily with over 2 ½ hours of screen time this week? 

I followed the instructions by starflyergold and thecaretakerUK to get custom URLs into the new Sonos app. Playback works for a couple of minutes, with occasional short skips, but after about 10 minutes the playback stops intermittently for a half-second or so. I don’t know whether it has to do with buffering, playback speed or the skipping. Did anyone encounter the same problem? I realized this on my Sonos Roam, and several Sonos-IKEA speakers. The URL I’m using is https://stream.radiofrance.fr/fip/fip.m3u8 - FIP isn’t available on TuneIn.

Looking for a way to stream replay’s of BBC radio shows like Gilles, Benji, etc. through the Sonos app experience. I have been leveraging Airplay 2 for this, but has intermittent drops.Ideally, we’d be able to add log into our https://www.bbc.co.uk/sounds account and replay all our saved radio shows via an in-app Sonos experience.Thank you for reviewing my request and love Sonos. PS - I appreciate the new in-app experience and the acknowledgement / transparency with which Sonos has handled the changes. Bravo..!

This is all I get on my system. It was playing fine this morning but after going out to walk the dog I’ve returned to this. I’ve reinstalled the app and rebooted my router. After the reboot my system reappeared briefly but when I tried to play anything I got the “something’s gone wrong” and then it all disappeared again. Anyone having the same problem or know of a fix.Thank you. 

There can’t be much positive said about the new app, just watch the threads in this community and other relevant fora.On my OnePlus Nord CE 5G, the app most often just shuts down within seconds. When it does start, it knows nothing about my system. (clear cache sometimes helps, uninstall/reinstal also tried)I am a loyal Sonos customer with Sonos Arc Sonos Sub, Sonos Move, and Sonos One, and I feel the value of this big investment is drastically reduced without a working app.If you insist on this complete redesign of the App, why don’t you introduce it as a new app, and see if it catches on with the users, and leave the old version in maintenance - or perhaps make it open source for people to maintain in a democratic way.

It seems pretty odd, but only one radio station (WFMT) will not stream as of yesterday(09/14/24). Neither Tune-in or Sonos Radio will stream the station. Has anyone seen a single radio station drop out?  Any fixes?

I used Tunein on Sonos just yesterday.  Now none of my stations are working.  I updated everything and still nothing.  What’s going on?

Just about to retire my last ZP100 have got hold of 2x Play 3 to replace it and thought I’ll update to S2 was also thinking of getting a ARC as well but looking at the forum. It doesn’t seem a good idea.Did any one who used S1 and moved to S2 before the disaster update think of the differences?

Bonjour,Je suis abonné à Deezer Hifi et j’écoute le plus souvent des playlist sur mon Sonos (2xPlay 3 + Sub dans le salon, 2xPlay 1 dans le bureau). J’utilise indifféremment le controleur Windows ou Android (S2)Depuis quelques jours, j’ai très fréquemment l’erreur suivante : Impossible de lire “Titre du morceau” - la connexion à Deezer a été perdue.Le problème se produit systématiquement lors du passage d’un morceau à un autre, jamais en cours de lecture. Je peux d’ailleurs facilement le reproduire en appuyant sur le bouton “Titre suivant”. En insistant (en redemandant son écoute), le morceau finit par se laisser écouter, sans erreur.Si j’écoute Deezer avec le navigateur sur le PC, je n’ai pas de souci … mais le son est franchement moins bon que sur Sonos !J’ai bien sûr fait appel au SAV, avec qui j’ai passé un long moment mais sans succès : aucune anomalie apparente n’a été diagnostiquée sur mon environnement.Je précise que j’ai un accès Internet par la fibre, avec un débit élevé, sur

Since the latest Sonos app change Sonos fails to find my iMac Music Library despite giving the path location.  I was told that by now Sonos would have fixed this.  Has anyone else had success?

I want to set up an alarm every 2 weeks to adapt to my regular schedule weeks A and weeks B, how can I do?It seems a basic use of alarm