As many of you may be aware following the launch of the new Sonos app some radio stations from outside the UK on the MyTuner radio platform won’t play using the app although it is possible to play these stations using Amazon Alexa, however when using this method the artist & track info is not displayed which is annoying.
I have been trying to get some clarity on this issue from Sonos for several months and have sent Sonos support numerous emails to that end. Today after many failed and fruitless emails a support agent finally telephoned me and clarified the issue. Most of the radio stations that interest me are from the USA, in particular a station named Smooth Jazz Florida, according to to the support agent since the Brexit agreement was implemented the licensing arrangements do not allow access to these stations, the actual effect of this did not manifest itself until the new app was launched.
Like many Sonos users I’m sure I expressed my annoyance and frustration at this situation however Sonos say they are not willing or able to do anything about it!…as far as I can see Smooth Jazz Florida is only available on the MyTuner radio platform so unless someone out there knows better it looks like we’re stuck with this situation?
