So my problem is that everytime I choose a playlist, I can not see the list of songs within it and queue says “not in use”.
Any way to fix that?
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+15Hello
I’m sorry to hear you are having issues viewing the context of playlists. I am not experiencing the same thing though, so some more information would be very helpful here.
How are you creating those playlists? What Music Service are you using? Can you share some screenshots of the Sonos App showing your experience?
Don’t forget you can always reach out to our Support team, they have tools at their disposal to provide you with information and advice about your Sonos System and the Sonos App.
Geia sou
I mostly use Spotify and as you can see music plays fine but there are not songs on the queue. So basically I have no idea what is in this list. Should i contact Sonos support or you have any recommendations? Thank you
+17Hi
Thanks for the screenshot. I don’t use the desktop app, but I use Spotify daily to listen to music on my system.
What I found was that if you start a playlist from within the Sonos app then the queue should show as normal, but if you started the playlist from Spotify and used Spotify Direct Control to play to your speakers then the queue doesn’t show inside the Sonos app. The mobile app shows the message “Started from Spotify” when I open up the queue after using Direct Control. Is this how you’re starting playback to your system? As the Desktop app has been superseded by the Web App, this message might not show on the Desktop app.
The only recommendations I can give are to either; start playback in the Sonos app if you want to see the queue, or go back to the Spotify app if playback was started from there.
If you’re playing from the Sonos app directly and don’t see the queue, then I agree with Sotiris that you should reach out to our support team, as we both can see the queue when playback is started this way.
I hope this helps!
I experience this quite often. But it's more of a reliability problem than a functional problem. The "new" app quite often takes a long time to update the Now Playing screen or the Queue screen. Sometimes it helps to restart the app. Sometimes you just have to be patient.
Reliability issues are hard to reproduce and submit as issues. I hope the developers are aware of the on-going problems.
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