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speakers and content won’t load on my app

  • November 13, 2024
  • 5 replies
  • 123 views
P

Hello,

My Sonos speakers and speaker groups won’t load on my Sonos App.  I’ve been had this issue before. 
I use the new app and I have all IOS devices that are all up to date on the 18.1.   
My newer speakers will play music through the Bluetooth option via Spotify and Apple Music. 
I have tried rebooting all of the speakers by unplugging them and also rebooting the router.  
I turned the router back on after 10 mins and then I plugged in all of the speakers.  
none of them connected to the app.  
what is going on??  
help

Best answer by PernDog

Just figured it out!  
I had to switch my system. 
for whatever reason my system was listed in their twice under the same name.   
one with 0 speakers available and one with all 10 that I have.  
don’t know how that happened??   
I switched it over and it appears to be working properly now. 

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5 replies

Ken_Griffiths

Have the speakers been working with the new Sonos App and if so, when was this?
Are you using any WiFi repeaters, extenders or EoP (powerline adapters) etc? If so, what happens if you switch off those, so that all devices connect to your main router only?

What make/model is the router you are using?

Any security software running on your mobile device, such as VPN client, firewall etc?

P
  • PernDog
  • Author
  • Contributor I
  • November 13, 2024

Yes, they were working fine last week. 
Haven’t used the system in approximately one week. 
I have 3 Bell pod signal boosters in our house. 
One router for Bell Fibre that is about a year old.   
I have had no history of this happening in the past.   


yes, I have Norton 360 running on my phone. 

P
  • PernDog
  • Author
  • Contributor I
  • Answer
  • November 13, 2024

Just figured it out!  
I had to switch my system. 
for whatever reason my system was listed in their twice under the same name.   
one with 0 speakers available and one with all 10 that I have.  
don’t know how that happened??   
I switched it over and it appears to be working properly now. 

Ken_Griffiths
Ken_Griffiths

I would try things connected just to the main router only and leave any WiFi boosters powered off as an initial test. If no joy there, then disable Norton on the phone temporarily tooand see if either change resolves the issue. 

See attached for multicast device discovery mDNS and SSDP - I suspect something is blocking the multicast discovery packets across your local network between your mobile App and speakers.

1 Attachments
Ken_Griffiths

Ah I see you’ve sorted it - glad to hear things are now working. 👍

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