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Hi all, I have recently upgraded my home Wi-Fi setup to a Google Nest Wi-Fi Pro mesh setup.  I had some issues with my Sonos speakers being recognised in the iPhone app but that seems to have been resolved by setting static IPs for the speakers.

However I have gone to check the Windows app running on my music server and it now cannot see the Sonos products (‘Your Sonos product was not found’ message when selecting ‘Connect to existing system’ on setup).  I have reinstalled the latest version of the Windows app, and have checked that the relevant firewall exceptions have been made as per the instructions on the Sonos website (they had already been made - as the windows app did used to work).

I don’t know if this is as a result of the recent Wi-Fi changes as I had not used local media service or checked the window app in some time, but it definitely doesn’t work now.  I have rebooted the network etc. multiple times and no changes.

Does anyone know what else I can do to resolve this?

OK for anyone with a similar issue - I found that the problem was that I had my music server still connected via ethernet to my old modem/router (I still have to use this to connect to my broadband service, I have disabled the WiFi but still have a couple of devices hardwired into it for internet access). 

Once I plugged the music server into the LAN port on the Nest Wifi Pro instead of my old router, the Sonos system was then recognised by the controller app. It seems like I have some other issues now but that will be another topic!

You had the system set up witj two routers (the provided one and your Google set up)? That could be problematic, not only for Sonos. My internet providers allows their modem/router to be set to bridge mode. Then the Google set up would be the only router.

The only things I have connected to the old router are 3 wired devices, the WiFi has been disabled. I did try and set my router to bridge mode but it broke everything so I reverted back! At the moment everything seems to be working so I am going to leave it as it is!

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