I assume you’re talking about playlists that you yourself have created and are in your YT Music library?

These are supposed to be found by navigating to the following in the app, starting from the home screen:

Your Services => YT Music => Library => Playlists

Yes. When I go there it says no items available even though the playlists are there in YT Music.

I have tried reauthorizing the account and removing it completely and re-adding. Still nothing shows up.

Sometimes there are licensing issues that mean tracks may not be available in Sonos even if they are in the YTM app. If this is the case, then the tracks will appear greyed out as in the attached screenshot.

The only workarounds I’m aware are to either find another version of the track which doesn’t have the licensing issues or to rip the song from YT to an mp3 and upload the mp3 to your YTM library (almost all the time the first method will be a workable option).

@Corry P , can I report this as a bug? It seems the issue is that the Sonos search and stream is routed through the USA and YTM thinks I’m not allowed to use the content even though I’m in Canada. There are also some other related unintended side effects of this issue. For example, the YouTube Music charts that show up in Sonos are those for the USA whereas on my app they are for Canada.

To the OP, if your lists don’t look like that (e.g., they’re totally blank or if you really are getting a message that literally says “no items available”) then I’m really not sure what’s going on.

Hi @slash755 

Welcome to the Sonos Community!

Sorry to hear of the issue you are having with your YouTube Music playlists being missing from the Sonos app.

I just tested this on my own system and created 3 playlists - one private, one public, and one “unlisted”. They all showed up in the YouTube Music container within the Sonos app immediately, and all three played without issue. So, I am unable to recreate your issue.

As you’ve already tried re-authorising and removing/adding the account, all that I can now suggest is that you reboot some equipment. I recommend you do it all in one go just to maximise your chances of success without having to test multiple times:

1. Please unplug all your Sonos speakers from power, or, if any are portables, remove from charge then power off using the power button on the back.
2. Turn off your router and wait at least 30 seconds before turning it on.
3. While waiting for WiFi to return, please restart the device running the Sonos app.
4. Once WiFi is back, power up your speakers once more.

While I think the chances are low that this will help, it is possible that it will, and, if you were to move to the next step, you’d be asked to try it all anyway. Next step:

If none of this helps, I recommend you get in touch with our technical support team who will be able to try a test account on your system to compare results.

But, I hope it does.

Hi @edmountain 

Well, I was about to say that you should get in touch with your local support as I cannot possibly test that in the UK, but as it turns out, I am getting charts results from Ireland!

This is despite the setting in my YouTube Music app being set to United Kingdom, as shown:

Speaking of which, please ensure you have Canada selected there, but I now suspect it won’t matter.

I’ll use these screenshots and a diagnostic from my own system to report this, but could you please also submit a diagnostic so I can add it to the report? Just let me know when you have done so - no need to quote the number given. Thanks.

@Corry P thanks, I have submitted my diagnostic.

Hi @edmountain 

Thanks - with your assistance, we’ve identified an issue with the wrong country’s charts showing in the YouTube Music container in the Sonos app. 

Please note that this will be for YouTube Music to address - we will inform them of the issue, but as a paying customer, you may have more influence over their response - I recommend getting in touch with them directly in order to ask them to address it.

I hope this helps.

@Corry P Would a fix for this issue also fix the tracks being greyed out on playlists? To me, that’s a bigger problem. Thanks again.

Hi @edmountain 

That’s a good question. Honestly, I don’t know, but I think it is at least plausible. Again, this is something worth feeding back to YouTube Music directly as they are responsible for writing the code that allows the YTM service to work on Sonos.

I hope this helps.

I tried unplugging the speakers and restarting the router. It didn’t work.

No playlists show up at all. It is literally a blank screen with a message that says “no items available”.

Appreciate the suggestion. 

Hi @slash755 

I am sorry to hear that those steps did not help. All I can now suggest is that you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they will go through some more troubleshooting steps with you, and, importantly, see what your Sonos system has to say about it.

I hope they are able to help.

Found this exchange. For my playlist all my playlists show up except for the one I created last month. Never had this happen before. I am using YouTube music as well. 

What did technical support say when you called them?

a few months ago when I got my first sonos speaker is when I noticed same thing, only now looking into trying to fix it.  Strangely, only a few podcasts show up, nothing more.

Same here. I have two older Sonos devices...does this matter?