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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,933 Topics
  • 27,429 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4933 Topics
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PleasehelpmeContributor I
asked in Components and Architectural
amp want connect

I have 2 brand new amps that I can’t get to connect. They get registered then say update required but then says error 1001 can’t update. Tried wired and wireless. Tried spectrum, Netgear and google mesh. Also sat on call 2 times for 6 hours total for them to act like it’s my router. Anyone have suggestions 

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6 months ago
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Chris8448Contributor I
asked in Components and Architectural
sonos port/integra drx 3.5/ works with sonos

My system works flawless until it doesn't.I Ask Alexa to play audio, it turns on system and plays.At different amounts of time the audio stops and receiver shuts offI ask Alexa to play again and nothing happens. I go to integra app and switch on, begins playing. Shuts off again, look at “works with Sonos” room connected to port does not come up. Have to clear and room shows up. Begins working as expected, short time later, begins again. I have reset to factory settings, power cycled, reinstalled, etc, called integra, called warranty repair. They find its not a receiver issue.Works great with tv, works good through receiver alone with audio streaming. Switched inputs, Check connections and wiring. Nothing fixes, not hot or over heating.Has to be sonos port problem… All other sonos amps stream no issue, no issue with Alexa.Only integra/port has issue. Anyone experience this?  

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buzz
6 months ago
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pjhunterContributor I
asked in Components and Architectural
Synology NAS - 2 connect units - 1 works, 1 gives "access denied"

I have 2 connect units on the same LAN but widely separated. I’ll call them C1 and C2.  Recently migrated all music from a Netgear NAS to a Synology NAS.  The connect software is S1 as I have some old speakers that do not support S2.  I’ve configured the Synology NAS to use NLTMv1 and SMB1 as instructed by the Synology community. All playback to speakers in the range of C1 work perfectly.  However any attempt to payback to speakers in the range of C2 fail with an “access denied” message.  Both C1 and C2 point to the same music library on the Synology NAS and have the same usercode/password.  What’s going on?Thank you.

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6 months ago
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JohnnodvcContributor I
asked in Components and Architectural
Podcasts

Podcasts seem to have disappeared from the search function on the new Sonos app - or am I missing something? 

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6 months ago
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OceanwoodsContributor I
asked in Components and Architectural
connecting speaker wires to amp

I have a Sonos amp and I have a total of six ceiling speakers that run off the amp. Four of the speakers are in my great room and two of the speakers are on a porch. This was connected before and worked fine. With the recent update, I had to undo everything And now I am to the Point of connecting wires to the amp and can’t seem to get the rooms to work independent of each other. I want to be able to control the volume on the porch as well as in the great room. See the below pictures and give me direction on how to connect them to the amp, please.  Thank you ! 

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6 months ago
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jimk1963Contributor I
asked in Components and Architectural
amp will not register to existing system

New Sonos app, existing system. Added Amp to system, fails at registration, after successfully entering PIN and pressing the sync button. WTH… usually Sonos products are rock solid.

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6 months ago
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JaroContributor I
asked in Components and Architectural
Boost

Boost - nach neuestem Update in App System angezeigt "nicht verfügbar"wird bei Produkte suchen auch nicht gefunden Was tun ? Moderator Edit - Translation by Google:Boost - shows "not available" in app system after latest updateis also not found when searching for productsWhat to do ?

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YankeeDude
6 months ago
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Willbot79Contributor I
asked in Components and Architectural
Sonos amp

Hey Everyone, Sonos !Just updated app on iPhone 15 pro max to version 80.00.00.I have a sonos amp s2 with third party passive speakers and sub.Worked a treat before I updated today. My problem is that when I go into adjust sub audio/level it does not respond..what so ever.Toggle on/off… no difference with sub audio. It worked great prior to update, I have Jensen floor standing speakers with a 8 inch Yamaha sub (rca).Have tried everything. Any solutions ?Thanks in advance

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buzz
6 months ago
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AndrewUK75Enthusiast I
asked in Components and Architectural
network unavailable

Can someone help explain why some of my products have a network unavailable and there is no way of adding to them? My wifi has no issues    

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6 months ago
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oldestktContributor I
posted in Components and Architectural
connectivity

I am brand new to this community. I just recently purchased two Sonance amps with outdoor wall speakers. Salesman sold me on this was the best system out there. I installed both amps with speakers and have not been able to connect my mobile device with the amps. Already have spent hours waiting to be connected to sonos agents, along with the hours of having sonos techs running me through the setup and trouble shooting procedures over and over. Also spoke with my internet provider about my modem, and having to slow it down to 2.4 ghz for the sonos amps. So far nothing has helped. I have spent over 2200 dollars for the sonos amps and speakers and I am ready to rip it all out and return it for a full refund. Would love to get the help I need but there is only one avenue that is to call again and wait over an hour to talk to a tech. I need help now or I am gone ! Moderator Note: Modified in accordance with the Community Code of Conduct.

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6 months ago
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NickD88Avid Contributor III
asked in Components and Architectural
Sonos Connect suddenly won't stay connected

I’ve had my Connect Gen 2 running on my mesh (Deco) wifi for about 6 months without any major issues. In the last 2 weeks it suddenly won’t hold a connection to the wifi; at best it’ll start playing, then drop out within about 2 minutes, other times the app just won’t show the Connect as being available. My various Play:1s and Beam are all fine running on the same mesh wifi; and the wifi pods themselves haven’t moved. Both the Deco mesh app and the sonos app say the Connect has a strong wifi signal - SNR of about 50db. I’ve set up fixed IP addresses for each speaker through the router. I’ve updated the Sonos app (the new app really is awful). And I still can’t get this fixed. Any recommendations/ solutions much appreciated!

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6 months ago
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ArmydadContributor I
asked in Components and Architectural
troubleshooting

Do you have to set up the arc first? Before the sub because we did set up the sub first and now we can not get the arc to set up. My second question is if I hooked up via wifi but need to move the system can I set up the arc with Ethernet cable or do I have to reset the system? Thanks for your help and input. 

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6 months ago
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Mike760tContributor I
asked in Components and Architectural
new app unreliable

Since the latest Sonos app I’ve been having lots of trouble with my system which has for the last 8-9 years been really very reliable. Now it consistently struggles to play music on my 2-off Connects. it shows connected but most times I try to play anything I just see a message ‘unable to connect please try again later’. The new app is so laggy and clunky, really, what was wrong with the old app 🙄      

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6 months ago
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MdockleyContributor I
asked in Components and Architectural
connectio

I’m having issues connecting my gen 2 amp. I have connected the amp  to wifi but when trying to add the amp in the app it’s searching but not finding it.  I have tried a hard reset, reinstalling the app, resetting wifi. im really at a loss!

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6 months ago
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CalidelphiaContributor I
asked in Components and Architectural
Sonos Connect SMB Brute Force Remote Attempts

I have a Sonos Connect that keeps sending Remote Access attempts to my Desktop PC which was verified by the IP.  My Anti-virus is blocking these attempts as SMB:BruteForce as the threat name. I believe it started when I installed the update yesterday and the attempt happens every 2-10 minutes. I have 2 other Connects in my system that haven't attempted this. I have the unit powerd down at the moment. Would I really be compromised through a Connect? Should I be concerned? Just another issue after dealing with the app fiasco. 

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6 months ago
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FerraraContributor I
asked in Components and Architectural
Cannot Update AMP

The background:I am new to SONOS.  Learning as I go.  I’m a network guy and audio enthusiast, but several SONOS issues are driving me nuts.The task:I was just told I’m taking over management of my boss’ SONOS system.  At least 20 devices of every conceivable variety.  First task: install a new amp and speakers.The problem:The app finds the amp, tells me I need to update.  Update fails.  Codes mostly 1000, sometimes 1002.  I’ve set it up directly under the access point.  I’ve wired it into the router.  Same messages.  No idea what I’m missing.  Info from the app is basicaly basic and fundamentaly useless, unless I’m looking in the wrong spot.Have I committed any glaring errors.  No need to be gentle.  I need unvarnished help / truth here.

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6 months ago
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birdonfireContributor I
posted in Components and Architectural
Connect:Amp unable to connect to S2

I have a Connect:Amp that I think is gen2, but I’m completely unable to get it added to my existing S2 system.Here’s what I’ve done so far:Factory reset at least 6 times Setup a new S1 system, and it adds just fine and streams music just fine Installed an update when I did this Tried factory resetting again after being on teh S1 system… And then try adding to S2… It sees the Amp and says it needs an update Attempt to install the update fails with error 1002 Try again… fails same way Factory reset and try it all again… fails same way  I’ve tried with the amp on both ethernet and wifi. When I was trying this last week (before getting it on the S1 system), it would attempt to install the update… very slowly the progress bar would fill… until it just hanged completely. Now it won’t even try at all. I tried opening the sonos app on my mac try force a system update (saw someone mention that in another thread)… the app froze when I did this. When I force quit and reopened it, it said no u

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6 months ago
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The AlsterEnthusiast I
asked in Components and Architectural
Updating port taking hours

Updating from S1 to S2 and updating and older port.  The circle of death been there for several hours.   Did a factory reset and here again.  No errors just never finishes.  Any ideas?

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6 months ago
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DavidRaffContributor I
asked in Components and Architectural
Smart TV / Sonos play bar.

To play TV (Samsung OLED) through Sonos the Sonos system now requires the TV to be connected as a device. This means that the TVs volume control is now only via the Sonos App. We have >1 user of the TV & formerly the TV volume control was maintained via the TV remote that everyone n the family could use. This seems not to be possible now. So I have to forego using the player so others can access the TVs normal volume control. Any ideas please? 

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6 months ago
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CampbellsaContributor I
asked in Components and Architectural
Amp volume with outdoor passive sub

Hi, I have searched for a specific answer but can’t seem to find it. I have a Sonos Connect Amp currently driving 2 third party speakers. I’d like to add an outdoor subwoofer, which seems to be passive. The solution I have seen is to add a separate amp for the sub. My question is, at what volume should the sub amp be set? I definitely like to vary the outdoor volume for the regular speakers depending on the situation (through the Sonos app), but don’t want to have to manually adjust the sub.  Is it possible to automate the sub volume adjustment?

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6 months ago
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MarcusgContributor I
asked in Components and Architectural
second s1 amp setup

I have one s1 amp set up and I just got another. I’d def it to my system. I can’t figure out how to access it 

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Stanley_4
6 months ago
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gotacamaroContributor I
asked in Components and Architectural
Sonos Amp - Subwoofer (on/off) and Subwoofer levels do not work.

I recently purchased a Sonos amp today, and while it sounds great and my Subwoofer turns on, I cannot adjust the levels via the app. If i turn the levels up or down, or even turn the sub off, nothing happens. The sub remains on playing very low.  Is there a workaround to this? I see others are having similar issues. I waited over an hour to speak to sonos customer service today and the woman who answers had no clue what I was talking about. She just said some features should be available in July, but after explaining to her what my issue was over and over she was not understanding, even told me that since I have  third party sub it wouldn't work. 

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6 months ago
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thiago.saContributor I
asked in Components and Architectural
Sonos Port is bricked with new Android app

Ever since the new version of the Android app was released, I'm unable to pair my Sonos Port with other speakers. I've already tried the usual. Disconnect from power. Restart the router. Do it all over again, etc. It's always the same issue: "Unable to connect. Try again later". It's been 3 weeks now. Is that later enough?  Is Sonos going to launch a program to return bricked equipment for a refund now that it has unilaterally decided not to let us use them anymore? Please consider it.     

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6 months ago
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caesar327Prodigy I
posted in Components and Architectural
Playlist -- artwork for playlist is blank in the app (but not for the songs)

So I have a Sonos playlist (about 40 songs).   The artwork for ALL of the individual songs all show up in the app when looking at the songs in the playlist, and when playing the playlist.  But when looking at my list of playlists in the app (I’m on S2), there is no artwork for this playlist.   My other playlists all have artwork as a cover for the playlist.  Any suggestion on how to fix?  Note that I recently got a new PC.  And this happened after the switch of the music library to the new PC.    I tried closing app and re-starting it.  Doesn’t change anything.  Thoughts?

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6 months ago
matthewjonesarchitectwales
matthewjonesarchitectwalesContributor I
asked in Components and Architectural
sky Q compatibility with sonos connect amp

Hi . I have various sonos products/speakers including a sonos connect amp which is connected to my ceiling speakers and my sky digital tv box so I can hear tv through the speakers.I am upgrading to sky Q from sky digital. I don't think the connect amp is compatible with sky Q as the amp only has an analogue output. Sky q works on optical output. Is there a way of connecting sky Q to my current connect amp? for example, if I plugged a Digital to Analog Audio converter in the Optical Out Socket on the Sky Q Box would this work? or will I need to invest in a new sonos amp? 

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matthewjonesarchitectwales
6 months ago
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