We have a Sonos sound system that has six amps which power speaker zones around our house. For some reason, the speakers on one of the zones randomly disconnects from Sonos on occasion and we have to wait a while for Sonos to recognize it again before we can use them.
Anyone know why this might be happening?
Best answer by Stanley_4
Can you check the lights on the Amp that is disappearing when it disappears?
Are all the Amps located in the same area?
Hopefully someone here will have a fix but if they don’t you can submit a diagnostic while all Amps are showing (note the number) then the next time the one goes missing submit another diagnostic. If you call Sonos Support with the numbers they can look at internal data not available to us users.
Are there any error messages?
Where would I see an error message? I see nothing on the Sonos app; this speaker zone just doesn't appear while it's offline.
Can you check the lights on the Amp that is disappearing when it disappears?
Are all the Amps located in the same area?
Hopefully someone here will have a fix but if they don’t you can submit a diagnostic while all Amps are showing (note the number) then the next time the one goes missing submit another diagnostic. If you call Sonos Support with the numbers they can look at internal data not available to us users.
Thank you for this guidance!
What do you mean "submit a diagnostic"? What information is needed to diagnose this problem?
Thank you for this guidance!
What do you mean "submit a diagnostic"? What information is needed to diagnose this problem?
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