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Hello Everyone, just bought a Connect Amp Gen 2,  I wanted to confirm the boot sequence to check I don't have one on the way out. My previous G1 connect amp started flashing the white light as soon as power was applied, and finally staying solid once connected. I expected the G2 to do the same, this time when power is applied, the white light comes on solid for 3 seconds, then goes out for 20 seconds, comes on again flashing until connected then Solid. The 20 seconds with no light is very consistent, so am hoping this is normal ?. Can anyone confirm this is the same on their G2 connect amp please

Thanks very much 👍

 

 

Hi ​@Gripper, 

That isn’t the normal LED sequence for the Connect Amp and, as far as I know, the boot LED sequence is the same for all our products which is the same as your Gen 1 Connect:Amp.

Our LED light guide shows what each LED means: Solid white shows the device is connected, flashing white shows that it’s either booting up or connecting to the network. Since the LED keeps changing between those states, it sounds like the Connect:Amp is running into an issue, which could be Wi-Fi related or that the Connect:Amp not booting up correctly.

I’d suggest wiring the Connect:Amp to your router via Eithernet to see if that helps. If not, then I’d contact our support team for further assistance, as they have the necessary tools available to help you troubleshoot this.

I hope this information helps!

Hi Jamie,

Thanks for the reply. I have tried wiring back to the Router, same result, it's always 20 seconds with no light. I tried a downgrade to S1 to prove a theory, power cycled a dozen times, it's now exactly 12 Seconds. Upgraded to S2 once again, back to exactly 20 Seconds. I am quite confident the Amp is good, it's the way the Software is processed, would be nice if someone with the same amp could post the same result. I will contact support if no one else replies by the end of the week. The Connect Amp is an August 2017 Model

 

Thanks again 👍

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