Components and Architectural

I have a strange one and i have searched for this issue and see loads of folk have had this before however my issue is weird.So we have been using Sonos (ARC,sub and 4 sonos one) for 2 months and everything is awesome.Last night we were listening to spotify and suddenly everything goes quiet.I check my sonos app (where i had triggered spotify from) and was told it had lost connection.I went through all the usual fixes, router reboot, dhcp refres, sonos reboots and nothing fixed it.I noticed i could play from Spotify though by selecting a speaker. What i also noticed is that volume was really low when all speakers were selected but if i started with the lounge and added speakers back it was fine.Then i went back once i had triggered play from spotify and i could again trigger it from sonos.I thought this was fixed.However tonight i have the same issue. Got it working in the same manner but this is a pain in the arse and not why i dropped the cash on this setup.Can anyone help?I have sub

When I try to enable automatic update on the app (iPhone), I receive the error message: “The email and password you entered did not match our records. Please try again.” I have tried to reset my password - same issue. Any suggestions? 

I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or sometimes just after some time has passed, the One loses its connection to the network and I have to reconnect it to my WiFi using the cable. Is there a remedy for this?

I’ve been getting a lot of songs skipped with “connection to spotify was lost” error messages. I have reset the Boost, but errors persist. Internet connection is strong and other services do not have this error. I recently added a Roam to my system. Diagnostic code is: 1216552902

Hi all,I’ve been playing the same radio station for many years, but late last week I’ve suddenly started getting an error message: “Unable to play ‘KQED-FM’ - it is encoded at an unsupported sample rate 11025 Hz.”I’ve tried rebooting everything from the modem on up with no success.Other radio stations play just fine.  In my random search for similar local radio stations, I couldn’t find one that gave the same error message.  For example, KALW and KPFA play just fine, as do many others.I don’t believe that that radio station (KQED) actually broadcasts at a low sample rate, and cannot find any evidence of them changing their stream.That station plays fine over a browser. (meaning, nothing about my internet connection or router is specifically blocking the radio stream)Any ideas what the problem could be?  I see a few other posts here with similar errors, but no solution is viewable.  What did ya’ll do to fix it?Thanks!:)

I like to listen to rain tracks over the night. I start a 30 minute track on repeat, but at some point during the night Sonos begins to loop the track every 10 seconds.So instead of repeating every 30 minutes it repeats the first 10 seconds.Happened just now and took a diagnostic: 1952381773 Can anyone help?

Everything was working fine, I have an arc and two sonos one, all of a sudden the system is unable to connect to the wifi, it works for a couple of seconds, stops, then I get the sonos warning message: wifi extender message… Please, let me know what to do. Thanks.

So I had one speaker that kept falling off there system so I reset it and readded it.  Now it is the only speaker that will play out of the 10 I have in my Sonos system.  They have all be power cycled.  They show in the system but it keep saying:  “Unable to connect to device.  Try again later”  And in the System sidebar:  All the speakers are showing up separately…  They all want their own separate music choices.  I just want one unified system as they were an hour ago.  I power cycled my router.  Help me Obi Wan, you’re my only hope...

Spotify played fine over Sonos Play 1 until I unplugged the speaker and tried it outside, a move of 10ft!  It hasn't worked since, with no changes to settings at that time. Eventually I decided to reset and got a flashing green light.  Following the app instructions I pressed Play+ Volume Up together, and all I got was a message saying it couldn't connect. So the app doesn’t work I've tried everything - rebooting the router, unplugging & plugging the speaker, and anything else mentioned on the website, including a wired connection, and that didn't work either. I'm at my wits end with this.  I didn't realise plugging the speaker in a different power outlet would upend everything! Any help you can give would be most welcome.

I have a Sonos Beam with two play1s and a sub in a surround setup. The surrounds keep dropping for micro seconds intermittently. It happens randomly and there doesn’t seem to be a pattern to it. I’ve tried moving some WiFi items if it is caused by interference but I can’t seem to solve it. Attached it my most recent diagnostic number: 2042736250. Any help would be appreciated.

Hello,My Gen2 Sub is a room separate from the Amp, wifi is enabled on the Amp. Sub will occasionally connect but then no sound, and Room (+?) showing on controller. I’ve submitted a diagnostics report and chatted multiple times with Support without being able to fix the problem.

I have Autoplay set to on for my turntable hooked up to my Five. My TT has a phono preamp built in. It plays nicely but it doesn’t autoplay. I have to go into the S2 app and manually do it. I want this to be seamless but does not seem to work. Any assistance or advice would be appreciated. 

I have 4 x Play One’s in a group and a boost. These have been in this configuration, and location, for approx 4 years with little trouble. Recently (last 2 weeks), at least once a day a speaker will just drop off the group, not always the same speaker, and not be visible at all.  Only way to get it back is to turn it off/on. Anyone else experiencing similar, any advice? 

Bonjour,Depuis ce matin, impossible d’accéder à mon Sonos play 5 gen 2, il n’est plus visible depuis l’application Sonos S2, impossible de lui faire lire de la musique, lors d’un appui long, celui-la ne se groupe pas avec un autre HP jouant de la musique.J’ai essayé de le redémarrer plusieurs fois, de le connecter en LAN, même de le réiniialiser et de l’ajouter dans mes appareils. Je peux l’ajouter parfaitement sans aucun problème, mais toujours pas visible dans l’application...

Having multiple issues with 5 x Ikea Sympfonisk SONOS speakers in my retail shop. We have: rebooted each speaker, router and PC, assigned permanent IP’s, tried to set up via Sonos net with a LAN connected speaker to router,   reset the controller,  reauthorised Spotify     Multiple times. Our internet speed averages over 20GB down, but often Sonos Controller isn’t able to pull music from Spotify, and the whole thing just stops. My iOS app also keeps trying to check if I’ve got the most recent update, and often hangs in this process. This all started after recently updating the Sonos Controller app (PC). Prior to this and in over 2 months operation it has been a dream and done exactly what it said on the tin.    I have had to permanently remove high mounted speakers from the wall and connect them to points on the ground where they are accessible to avoid my team having to drag a ladder out to reset these during trade.    As a small business owner, I simply do not have the time to spend

The S2 app recently started repeatedly crashing for me.  It crashes within a few seconds of start up and may only be doing it when playing from the phones music.  I had gotten around it yesterday by reinstalling after restarting and force stop didn't work. (Pixel 3 Android 11) Diagnostic codes 1411005335

Hi all!  Weirdest problem! I can’t play Wolf Alice - Blue Weekend on my Sonos Move. Just get the message can’t add songs to queue. I can play anything else on the Move from the same NAS.  Weirdly I can play Blue Weekend on my other Sonos devices. All on the same network! If I group the album to play on multiple devices it works on the move! Little bit baffled by this as never had this issue before. Any ideas? 

I have a fairly modest Sonos setup: two Five’s in a pair with a Sub in the living room, and two One’s in a pair in the bedroom. I started experiencing dropout issues when I added the Sub. What will happen is the right Five (it’s always the right) and the Sub will start playing at the beginning of a song and almost immediately drop out. They eventually come back after about ten seconds. The left side never drops out. This would only happen when playing from a service such as Qobuz or Amazon HD. I spoke with tech support and we came to the conclusion that a Boost would help remedy the issue. I received my Boost today, plugged it in, and now the issue happens much more frequently, and on every service (Spotify specifically, where it was not happening before). My network matrix shows all green, except for the Boost itself. What is most frustrating is that, as I stated previously, none of these issues were present before I purchased the Sub. This has made using Sonos almost a chore, and cau

I have 10 Sonos speakers in various rooms, 9 of which are usually played together as a group. (There’s also a Sonos Connect that connects to a receiver for wired speakers, but even when that’s turned off this problem persists, so I’ll ignore that.)Been using the system for several years and the same problems have been there the whole time. Just finally wanted to do something about it.Often, when I first start playing something (such as choosing a song from Apple Music on my phone), it will start playing on some speakers, then some speakers will cut out for a few moments, then return, and then everything is fine. Sometimes at some point it’ll just abruptly stop, perhaps hours later, but usually it’s fine. I set an alarm every night to turn on white noise for sleep. Sometimes after a few seconds the white noise cuts out, and instead it starts playing the Sonos standard alarm chime instead for some reason. That’s rare, but it happens.The app (whatever the latest one is, with the brownish/

Hi folks,Does anyone have any detail on how networking operates for surround devices? (in WM: 2 mode).I have a frustrating issue: - My pair of Play5 Gen 2’s work fine when configured as a stereo pair - If I then configure them as surrounds for my Arc + Sub, they work fine for a little while, and then later drop from the network - they show as ? in the app and they can’t be pinged on the network I have a multi-room Sonos setup where a number of devices are connected by ethernet (but SonosNet disabled) and the rest of devices are on my UniFi WiFi network. Everything has been working flawlessly… however when I decided to switch my Play 5’s from being their own independent “room” to being the surrounds for my Arc setup (without physically moving them) the problem I describe above started.I’ve completely rebooted my setup a number of times (including router, access points, all Sonos devices, etc.)… and initially I can get everything working but then (a few hours or the next day) the surroun

There have been numerous posts like this.  Usually, in the middle of the night or at the most inopportune time, my system starts playing music I never listen to at loud volumes.  There is no cat.  No one has access to my system but me.  There was an alarm set at this most recent time, but I never set it.  I usually deal with this but this whole thing is getting terribly frustrating.  I’m afraid of going to bed and having this happening.  I submitted a diagnostic: 766755487As I said, there was an alarm set, but to my knowledge no one has ever set it.

Hi, I've tried looking online for the answer to my question but had no luck. I'm hoping someone more technical can help me.I have a Sonos (5) which I've connected to the router by ethernet. I will eventually add other Sonos speakers which I believe will connect via WiFi and would mean the Sonos system will have its own WiFi network, thanks to the 5 being connected by ethernet.The issue I'm having is controlling the 5 via the app in the other side of the house. The WiFi is poor here. I have tried a WiFi extender but its sets up a separate network e.g network-EXT and the Sonos doesn't like this. It also keeps me on the -EXT connection despite me moving myself next to the router (despite the - EXT being a slower connection)How can I fix this please? I realise it's a WiFi issue. Would adding a new speaker in this part of the house allow me to control better on the app or will I need to be nearer the router? If I need to be nearer the router, meaning extending the signal, what's the best

I have used Sonos for years but have suddenly got this issue. I note that others have been told it is the WiFi network (classic tech company response) but my network is not a mesh and is rock solid for everything else and has not changed. Runs a single ssid via 1 routed and 4 access points all wired. Only reinstalling the app sorts the issue temporarily.  Apart from blaming my network is there any advice on how to fix this or is it just another example of why the s2 app is not fit for purpose?

Hello, I would like to create a sonos developer account in order to use the Control API. When I submit the account creation form I get a "something went wrong" screen. If I try to login with my email & password I get an error that says I need to confirm my email address. However I didn't receive any confirmation link. If I try to recreate my account I get an error that says the email address is already taken.  I tried to use another email address and the same thing has happened. How can I get a sonos developer account? Thank you,Simon Bergot

Thank you, and well done Sonos. I had an issue with my Playbase/Sub connection, which I thought was the Sub playing up - it would only work on a wired connection whilst my surrounds were still fine on SonosNet. Having tried all the reboot router/speakers etc options, and then trying wired/wireless combinations, I submitted a Diagnostic and got a reply from Support within a few hours. Turns out it was the Playbase wifi - nothing to do with the Sub - and very soon I received the paperwork to return the unit for a replacement.The replacement unit arrived today, less than a week after the faulty one was returned. It’s now powered up, updated, has got my Sub and Surrounds added, and is delivering 5.1 sound over SonosNet just like the old one. And it sounds so much better than sound through the TV speakers - my wife was even forced to admit it!  THANK YOU, SONOS.