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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,905 Topics
  • 27,247 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4905 Topics
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gozzy#1Contributor I
asked in Components and Architectural
Sonos Radio account needs to be reauthorized

I can’t search for radio stations currently.The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.ive deleted and reinstalled the Sonos app but that hasn’t worked. Can anyone help? Very frustrating! 

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3 years ago
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StegabyteContributor I
posted in Components and Architectural
Can Sonos work with a Mesh system?

I’m getting so fed up. I’m using a TP-Link Deco M5 mesh system and although it does a great job for everything else, Sonos seams to really hate it. When I say hate it, it literally won’t find anything?I’ve gone down the tech support option - got cut off of course🤬Ive rebooted the router. I’ve rebooted the Deco’s and rebooted all the speakers and amp.  Ive gone to put a bit of music on and obviously I can’t connect to any speakers.  Im so fed up of this. Any help would be great fully appreciated.  

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ratty
3 years ago
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Chri SContributor I
asked in Components and Architectural
Sonos One (Gen 2) cannot be found by S2 after reset of wifi

Hello.I use the app S1 on one floor (mix of older and newer Sonos products working through Bridge) and the app S2 for two Sonos One (Gen 2) on the other floor.On my account on the website I can see all Sonos products.But after technicians solved a Wifi problem problem I had, I can still see and use the products through the app S1 but S2 and the associated two Sonos One cannot be found anymore.I tried rebooting. I tried connecting to Ethernet. I moved them to different rooms, near other Sonos products, near to the router… but I will not touch the router.Anybody knows what the problem might be?ThanksChristina.

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3 years ago
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JplabriolaContributor I
posted in Components and Architectural
Third Party Speakers

Just moved into a new home that has a set of ceiling speakers and a set of outdoor speakers already in place.  I picked up a Sonos Amp with the hopes of tapping into those existing speakers.  I already have a Playbar and two Sonos Ones.  The specs on the outdoor speakers are Episode brand ES-AW-5, 4 ohm, 120 watt.  I don’t know what the ceiling speakers are at this time.  I’m not getting any sound out of either set, but it looks like the specs of the speakers don’t match up with what the AMP requires.  I just wanted to confirm that this is in fact the issue, and if so, does anyone have any ideas on any way to utilize these existing speakers within the Sonos environment somehow.Thanks.

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K
3 years ago
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Zeyad.almahiContributor I
posted in Components and Architectural
Sonos amp gen 2 board

Hello. I have sent a sonos amp for a repair im a small shop and i think the guy missed up and now he doesnt know what was the part number.I wonder if someone have a clear pic of this board.  

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3 years ago
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ccowherdContributor I
asked in Components and Architectural
Sonos Amp Constantly Reboots - diag# 757351388

My Sonos Amp is constantly rebooting.  It never did this before and nothing has changed in years.  Same network, same configuration.  I can hear it clicking, then a slow flashing white light, then a solid white light for a short period.  Then it turns off (click) and repeats.  Never stops.  It is not hot whatsoever.  I performed a factory reset and the behavior is stillthe same.Diagnostic number 757351388 generated quickly after a reboot and solid white.

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Xander P
3 years ago
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kevoclContributor I
posted in Components and Architectural
Emojis get removed from speaker name

I use emojis in the name of the Sonos speakers to help my son, who cannot read, identify which speaker is which (mainly used via Airplay). However, whilst emojis are accepted in the app, and appear as expected in the speaker name, they periodically disappear and revert to non-emoji adorned names. Why?

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Airgetlam
3 years ago
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blairduncan1Contributor I
posted in Components and Architectural
TV Speakers Active - Connection Loss

I am having some connection issues with my Beam.It was working fine whilst watching SkyQ on my  Phillips Ambilight TV, I then switched to my Zidoo android box with no issues but on changing sources back to SkyQ again the Beam seems to be disconnected and “TV Speakers Active” notification.I have remedied this by power cycling but there must be a better way to adjust settings somewhere save me having to power cycle every time to get the connection setup again? 

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G
3 years ago
Fizzer
FizzerContributor I
asked in Components and Architectural
Artwork/Now Playing Not Updating in App

Hey everyone, I just started noticing an issue this morning in my Sonos app and I’m wondering if anyone else is running into this issue. When I start a shuffle play, the album artwork displays and the playback time moves like normal. However, when it reaches the end of the track, the artwork will not update to the new song, and the playbar hangs at the end of the previous track. It’s as though the system moves on to the next track, but the new track information doesn’t get processed/come in to the app. Any thoughts on this? Thanks in advance.

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controlav
3 years ago
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Michael.T.Contributor I
asked in Components and Architectural
App issues

I have a five and an so one. I have an app on my iPhone and an app on my iPad. I can connect to both speakers through AirPlay most of the time. My problem is the app on the iPhone has the five added to it. The app on the iPad has the so one added to it but for some reason I can’t add my five to the iPad’s app and the sl one to the iPhone’s app. When I try to connect them it tells me to adjust my router settings. This can’t be the issue because both speakers are connected to the app just on different devices. Has anyone else had this issue? Is there a remedy?

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M
3 years ago
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DieselgarfieContributor III
posted in Components and Architectural
No sound from Sonos one's

Hi I’m new here and the tv is coming through my Beam but not my Sonos one’s.I’m not technical at all and don’t know what to do.Also can’t seem to access the app on my phone.Any help really apreciated thank you 

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3 years ago
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KarlpenilssonContributor I
posted in Components and Architectural
Sonos disconnecting from wifi

My Sonos keep disconnecting from the WiFi My iPad and iPhone is on the WiFi but Sono speakers can’t be found  the only solution I found is rebooting  the router but it is getting very annoying having to do this all the time.1: why does my sono “leave” the WiFi?2: what is the permanent solution to fix this? thanks 

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Ken_Griffiths
3 years ago
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Rob OKeefeAvid Contributor I
posted in Components and Architectural
Any troubles with iPhone update (Mar 2021)

I am connecting to a network and Sonos 2 that I don’t use that often. Coincidentally i did an iPhone security update last night. The Sonos system is working fine from my Mac, but the iPhone keeps saying that it is not connected to Wifi (the Sonos app says that). I have reset the Sonos app, restarted my phone, deleted the Sonos app and re-added it. Still no luck.Is anyone else having trouble with recent iphone updates? 

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controlav
3 years ago
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CarmodyContributor I
posted in Components and Architectural
Songs cutting off before end

Dear allSince all messages on the topic I found were closed for further comments, I’m opening a new message. I’m using both Deezer and Qobuz and while streaming, lots of songs (not all) are cuts at the end.Looks like the system is pre-uploading the next song but then… cut current one… not so nice.I bought Sonos for the super practical side and sound quality and I bought a Qobuz subscription to enjoy high res sound. I sent a diagnostic: 1474760468 Thanks for your help. Regards C.

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3 years ago
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GaredBryneContributor I
posted in Components and Architectural
Sonos 2 app Not Working on Moto G Power

Like the title says, the Sonos 2 app barely works on my Moto G Power running Android 10. It will work for a few minutes then suddenly not be able to connect. I have to force stop and clear the storage/cache then reconnect to the system to get it work again. Sometimes I have to try to reconnect multiple times. Once it is reconnected it will work for 5-10 minutes then stop connecting. I’ve uninstalled and installed the app multiple times. I’ve deleted all my apps to see if there was a conflict with another app. I have no problem connecting with any other phone/device in my house. It is only my Moto G Power that is unable to consistently connect which is an annoyance because it is my main device/phone. I’ve had the phone for about 6 months and it worked fine on it up until a week ago.  Any recommendations/fixes?

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Airgetlam
3 years ago
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jay houseAvid Contributor III
posted in Components and Architectural
Recently played has stopped showing

Over the last couple of days I’ve noticed the recently played list has stooped working most of the time. It randomly sometimes appears but usually either says that it’s not available right now or that their is no history to show. Everything else works fine and there are no network issues on any other device or software on the network. It’s a Sonos Amp. 

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3 years ago
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bfg68Contributor I
asked in Components and Architectural
Very quiet Play One using vinyl

HelloI wonder if anyone can help ? I have a pair of Play One’s (gen2) and an old zp80 connect hooked up to a (budget) pre-amped audio technical turntable. I have set up the system using S1 due to the age of the connect, paired the One’s as a stereo pair and they are fine when playing any digital music.BUT only one speaker can be heard when playing vinyl, the other one is very quiet ? I am by no means an expert but I was hoping that vinyl would work on both speakers without too much fuss, the Sonos kit is brilliant but I can’t afford to shell out hundreds of pounds just for an occasional vinyl session.Any help would be very much appreciated Thanks 

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3 years ago
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JeremyDoesntWantAUsernameContributor I
posted in Components and Architectural
How do I use a friend's Sonos system?

I'm at my in-laws' for a few weeks, and I'm trying to help them set up and use their Sonos system.  Unfortunately, the app on my phone just complains about not being able to find my home system - yeah, I'm not at home - that's actually not an error to fix. Is there really not a way to connect to another system if I'm in another house, they leg me on their Wi-Fi, and I have physical access to their devices? Based on some support content out there, it looks like this maybe used to be allowed, but the content is outdated.  I'm using the S2 app.

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3 years ago
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KeithTArrowsContributor II
asked in Components and Architectural
system not available on airplay

Hi,One of my room system (master bedroom) is not showing up when I try to “cast to device” via airplay. However the room is available in the Sonos app but now showing up in the AirPlay interface. It was working before, and it suddenly missing.Diagnostic 1787442982

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Corry P
3 years ago
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justinBContributor II
posted in Components and Architectural
Not playing and then playing random song

Hello,I have a four Sonos system - move, 2 one, and a sound bar. We have the wireless bridge hardwired to the router.  when I play a song, it’s telling me that the song can’t be added to the playlist (even though the song plays for a few seconds) and then that song stops and a random song starts to play everywhere.  not sure what’s going on, but I ran a diagnostic: 658950129Any Ideas? thanks!

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Airgetlam
3 years ago
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Frogedge545Contributor I
posted in Components and Architectural
Pro-Ject T1 Phono SB Turntable

Just connected new Project turntable to amp with new cables it shipped with and sound quality is scratchy sounding and bad. Previously used a turntable with an older Sonos system and it sounded perfectly fine. Any suggestions? 

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Ken_Griffiths
3 years ago
A
AyngContributor I
posted in Components and Architectural
Connection Issues When Playing from Spotify

Hello Sonos Community. I am having an issue when playing music from Spotify. When I play music from Spotify on more than 4 units grouped together, the music will cut in/out between the speakers for about the first 30-45 seconds of the song. After the first 30-45 seconds then all the speakers will join in and play together in sync. When Spotify naturally goes to the next song the issue is not present, but if I select another song before the current song ends then the issue happens again. If I play from Spotify on 4 units or less then this issue doesn’t happen; when I select a song all 4 units will play immediately, or within the first few seconds. The issue is consistently happening when playing on more than 4 units. It also seems to only happen when playing from Spotify. If I play from my local library on my iPhone or from Soundcloud then the issue doesn’t happen. I have been working with Sonos support for about 2 months now with no luck, so I’m hoping maybe someone else has come acros

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Corry P
3 years ago
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goldenwunderContributor I
posted in Components and Architectural
Sonos connection very unreliable

So after updating to the new Controller - the connection to my Sonos system has become VERY unreliable. In all cases it is solved either by power cycling router or just waiting ages and keep trying.The router does drop out now and again - but even MS Teams can deal with glitches - so why is Sonos so bad at dealing with tiny blips in wifi ?Never happened on the old controller - seems like a windows vista moment for Sonos.

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3 years ago
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Due-NorthContributor I
asked in Components and Architectural
Trying to run S1 and S2 separately

Since the push of S2 last year, I’ve moved all my Play 1 speakers to the S2 app.  I also have a Connect:Amp that is only used in the summer-time in our pool shed, and my plan was to have it on S1 by itself.My issue is that my S1 setup seems to be confused, and still has all the Play 1 speakers on it, despite them being upgraded to the S2 OS, and successfully connected to the S2 App.  It also has the Connect:Amp on the S1 App, so it is a blend of old and new, which is my problem.  The Play 1 speakers show as errors in the S1 App, and the App itself says its need to do an upgrade before it will allow me to remove any speakers.  However, because the Connect:Amp is in the S1 App, the upgrade always fails with an Error 9.  So I can’t remove any speakers from the S1 App, and I can’t upgrade it to remove any speakers. I have no problems with my S2 App setup - it is running fine with the Play 1 speakers all connected properly.  The only issue I have is with my S1 App. Is there an easy way to w

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Corry P
3 years ago
Widgett
WidgettContributor I
asked in Components and Architectural
Bits of audio missing from music

I’m sure there’s a better way to technically title this question, but I’m not sure what it is… So if this has been answered before, I do apologize… I had no idea what to call it to properly search for it.I noticed today that some of the audio from certain songs (and it could be all songs, I don’t have the most sensitive ear for things to tell--3 years in a rock band will do that to you) is missing. I don’t think an entire channel of audio is missing but I’m not sure. Here’s the best example I can give you:In this song, a weird cartoony voice says “Here we go!” after Mike Patton says “Here we go!” It happens around 3:37 in. https://youtu.be/apyj6H50QBU?t=212On my Sonos system, that weird voice is missing completely. Not faint in the background somewhere, it’s just solid gone. No trace. If you weren’t expecting to hear it, you’d never know it was missing. Here’s what I found:That voice is gone:If I’m Airplaying an MP3 from iTunes on MacOS to Sonos If I’m Airplaying an MP3 from Music on i

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Widgett
3 years ago
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