Components and Architectural

Hey a few weeks ago 3 speakers (out of my 7 speaker system) went missing from the app. I’ve tried reconnecting them multiple ways including “find missing product” and also rebooting them and trying to connect them as new devices. They missing devices are the older ones in the network, a play 5, play 3 and play 1. Others in the network are two Ones, a playbar and sub, and a turntable connected. When trying to add them back in, it tells me it can’t find them. If I go down the path of connecting them via a temp sonos network then connect to wifi it tells me my wifi password is wrong (it’s not). I’ve tried plugging in with a LAN cable too it still won’t work. Suspicious all 3 devices stopped working the same day. Pretty expensive paperweights! I’m still on S1 because of the 5 and connect used for the turntable.

Hi there. Im having lots of trouble with speakers dropping off my windows based S2 software, as well as lots of “Unable to connect” errors with Spotify. My diag code 1139617590. Any help to identify where the problem might be would be great

Hi Sonos Community,  I’m having intermittent audio drop issues with my Sonos Roam. This only occurs when I am listing to TV audio. All other devices do not have this problem. Here is my setup. I have a Sonos beam that is connected to my TV via HDMI optical cable. I group my Sonos Play1 and roam to the Sonos beam so i can get surround sound with my TV audio. My Play1 does not drop its audio. I am using a wireless setup. I’ve noticed that my Roam is connected to my 5ghz network and everything else is connected to 2.4. Would this cause my problem. I don’t know how to change the Wifi connection for my roam from 5 to 2.4? Additionally, when I group all three speakers to a music service like Spoitfy or XM these audio problems do not happen, only with TV audio.  I’ve read the “reduce wifi interference” article and I am unable to change my channel connection as the option is grayed out on my sonos app and through my network configurations. Do I have any other options? Thanks!John

I just purchased a Sonos Five to replace 2 sonos Ones in my living room. Since it’s an open space connected to the kitchen and dining room, I tought a Five would be more suited to better fill the room. Also, I didn’t have a good stereo placement for the Ones (they are now in my office). However and to my surprise, it seems that the Five sound is way less powerfull than my pair of Ones and is even less powefull than my Beam. As an example, when I play music on both the Five and the Beam (which are in the same room), the Beam sounds way louder, richer and seems to overtake the Five for audio quality. I have to turn up the Five volume at least twice as loud if I want to hear it over the Beam. Also, the bass seems almost non-existent. I cheked the settings and there is no volume limit. Is there an issue with my Sonos Five/something I’m doing wrong, or is the Five just not as powerfull as I expected? Thank you for your help!

The issue is the sonos app very rarely connects to my wifisince everything is done through the app, its very hard to troubleshoot or do anything with my sonos system.I have sonos beam and 3 x sonos 1’s, i have bought a roam but can’t get it setup because the app simply won’t work on the wifi.  I do have the sonos app on my pc that works fine.I have the same problem on both mine and my partners phone (apple and android) I have had sonos for 7 + years, and it is only recently when the s2 app was released did things stop working. I can sit near the wireless router and it won’t connect from my phone, other apps on the phone fine, sonos “can’t connect to wifi”All sonos devices are on wireless around the house and they workI have a peleton on wireless that streams video - no issueSo its not wireless signal or the strengthReading around the forums and this community this seems to be a common problem.  The articles of “restart your router” or “is the device powered on” are of little to no help

Hello. I’m an extreme end user and cannot find my specific answer here. Thanks for your help! I just got a Sonos Boost in hopes to solve my issue of dropping speakers. While listening to music using a couple of my Sonos devices, atleast one speaker drops out and returns every time. It happens over and over again. I have an Orbi with 2 satellites and each Sonos device would go to whichever satellite it liked even when it wasn’t the best connection. So the Boost was hopefully fixing that.I connected the Boost to my Orbi router (main device) and after a few minutes, all Sonos devices automatically connected to the Orbi router (main device) and not a satellite. All showed as a wired connection to the main unit which I assume is because they are going through the Boost which is in fact wired. Unfortunately, after 30 minutes or so, the speakers started to drop out again. I thought maybe I had the Boost too far away. It is upstairs where my router comes into the house. All Sonos devices are d

2 Move speakers will connect via WiFi to an iPhone but cannot raise volume very much.  I turn it up but it turns itself down.  This just started happening.  Recharged them overnight but problem continues. 

HiMy playbar is not powering up, no light. I have tried all the usual checks without success. Sonos advice is to buy another one!!! I have read of a number of similar concerns by others, and a few solutions costing vey little.  Any advise as to these repairs would be appreciated.  Thank you.

throw away my new Move won’t work the way I want anymore good by Sonos

I'm experiencing audio skips (2-5 second drop-outs) using line in through my Five. It seems to be worse when multiple rooms are playing. I've read through quite a bit of threads here and have some ideas of what the issue could be. I can post a diagnostic later, but I won't be able to do that until tomorrow. Until then, I'd just like to get an idea of what the most likely culprits are given my situation.My setup:Room 1: 1x Five (downstairs)Room 2: 2x Ones in stereo with Sub linked (downstairs)Room 3: 1x One (upstairs)Room 4: 1x One (upstairs)Router is a reliable $250 Nighthawk and I have reliable gigabit internet. House is 3000 sq ft, but my Sonos products are in pretty good range of the router. The Sonos devices are all currently using my router's wireless network. My router is upstairs. The two downstairs rooms seem to be more reliable (I still get the problem though, but less frequently), but the reliability gets even worse when I start playing the upstairs and downstairs rooms toget

My Sonos Move stops playing after each chapter of my Audible books. Any suggestions?

Podcasts on neither of these services work iheartradio no matter what podcast i select.  get the connection to iheartradio was lost. but it NEVER connected. Spotify no podcasts show up at all the podcasts i want to listen to are in my library in spotify In SONOS there is no Podcasts option .. only playlists, songs and albums Whats up with these problems.  No Apple podcasts i can understand, but for two of the major podcast delivery services NOT to work???????  REALLY? diags 502436827

Howdy,Currently, I have an Audio Technica AT-LP40WN turntable (with integrated pre-amp) connected to a couple of Fives set up as a stereo pair (all up-to-date. 13.1, S2, Build 63289050). I’ve had them since November and until about a week ago, they were flawless. Now, when I try to play a record, it no longer autoplays. I have to either select the input in the app, unplug the line-in connection at the speaker and plug it back in, or turn the whole turntable off to get the audio to play.Previously, I just had the needle drop and it started, regardless of whatever else I was streaming at the time. I have made no changes to the set up. I’m using the same connector cord, the turntable is set to line, I haven’t changed any hardware component, and the autoplay settings are the same (autoplay to the stereo pair only, no autoplay volume, source level 10, and low audio delay). Here’s a brief history of the issue:A couple weeks ago, again not correlated with any system changes because I had made

I have been using our move for months without Amy problem. Now I have had installed 5 Ubituiti Wifi access points and the move has disappeared from the Sonos app.I have tried re-booting it and it is still missing, very frustrating. Kindly help. Many thanks

Hi.All of a sudden I cannot use my 1 to get to my library of music through my phone.I can get a radio station???

Bonjour,J’ai le connect:amp d’un client en panne.Le témoin clignote blanc mais pas comme un redémarrage standard. Le témoin reste blanc 3 secondes, puis s’éteint 10 secondes.J’ai tenté un reset du Sonos mais aucune réaction. Le témoin joue toujours le même cycle.Question application mobile, l’appareil n’est pas détecté.Avez-vous déjà été confronté à ce problème?Merci d’avance.SalutationsMB Mod Edit : Ajout d'une traduction en anglais à partir de Google Translate, car il s'agit d'un forum en anglais :Mod Edit: Added translation to English from Google Translate, as this is an English language forum:Hello,I have the connect: amp from a broken client.The indicator flashes white but not like a standard restart. The indicator remains white for 3 seconds, then turns off for 10 seconds.I tried to reset the Sonos but no reaction. The witness always plays the same cycle.Question mobile application, the device is not detected.Have you ever faced this problem?Thank you in advance.GreetingsMB

Last weekend I redownloaded my iTunes/Apple Music music library to improve the quality of the tracks I had saved. Everything is showing up fine in Sonos, except my playlists are either old or truncated. Did the location of the files move?  I had tried every permutation for the path for the Music Library in Sonos and I either end up with no playlists or incomplete ones. Any ideas? Thanks.

For the last few days I have been unable to control my Sonos Move via the Sonos App. After several months of working without issue, the Sonos App reports my Move as being “Offline” however, I can use Apple AirPlay to stream music with the Move and it still plays the TuneIn radio station I have set as a daily alarm in the Sonos App. Have tried turning off and on but no luck so far. Any ideas before I do factory reset? I have other Sonos speakers on the same network and they are working fine….  

I have songs throughout the house, my daughters have a play 1 in each of there rooms. 1 works fine but the other which is closer to the router stops intermittently.Anyone any ideas please.Alan

I have a track set up as an alarm and as white noise whilst going to sleep (I have tried several al have the same issue). I have them set to repeat 🔂 , but instead of playing the whole track before it repeats it loops back to the beginning every 15 seconds. 

We have been experiencing a problem with the Sonos spontaneously stops working then reappearing (sometimes). After many hours of looking at routers WiFi etc etc we think we found the problem.I have 2021 iPad Air, my partner has the older iPad we only have the issue when using my iPad iPadOS 14.4.2. No issues with older iOS 12.5.2so before you pull your hair out with WiFi settings etc this may solve your issue.equ- Play 5 1st generation And Connect to my amp.Sonos - please sort thanks.

I’ve been using Sonos with Spotify for many years now, and have always been able to play different songs in different rooms without any problems.However, after receiving and setting up my Roam earlier today, this is no longer the case… :-(Every time I try to start playing one song in one room, and then start another in another room, the first room stops playing, and the Sonos App (S2) says the following:«Playback stopped in XXX. The Spotify account is beeing used elsewhere» (May not be 100% correct, as it is loosely translated from norwegian, but anyway)And yes, before anyone suggest the limitations related to Alexa/Google etc; this is using the native Sonos App only. No Spotify Connect involved either ;-)If there has been made any changes to the terms and conditions, and/or how the integration with Spotify (and other services) works, and this is the case, I cannot recall being «warned» about this.The ability to play different content in different rooms with one (1) Spotify-account has

hey ! Playbar PSU dead, anyone who has a Diagram? My technician friend says he need in order to figure out what component needs to be replaced.

Folks,Sonos plays my Pandora albums (so it does connect to Pandora and can fetch music from it) but does not play my Pandora stations.It says “No music selected”.However, on the PC controller, under the speakers I selected it shows the name of the station I am trying to play.Anyone seen this?

Hi all, we have Sonos speakers we use at work. They are all wirelessly connected to our network. For a few months now one or two of the speakers will quit playing music but the others will keep playing. It happens for 10-60 seconds and then it works fine but does it consistently, many times a day. I have submitted my diagnostic report confirmation code: 1793268462