Sonos Roam Audio Drops when listening to TV

  • 19 June 2021
  • 3 replies
  • 218 views
J

Hi Sonos Community, 

 

I’m having intermittent audio drop issues with my Sonos Roam. This only occurs when I am listing to TV audio. All other devices do not have this problem. Here is my setup. 

I have a Sonos beam that is connected to my TV via HDMI optical cable. I group my Sonos Play1 and roam to the Sonos beam so i can get surround sound with my TV audio. My Play1 does not drop its audio. I am using a wireless setup. I’ve noticed that my Roam is connected to my 5ghz network and everything else is connected to 2.4. Would this cause my problem. I don’t know how to change the Wifi connection for my roam from 5 to 2.4? Additionally, when I group all three speakers to a music service like Spoitfy or XM these audio problems do not happen, only with TV audio. 

 

I’ve read the “reduce wifi interference” article and I am unable to change my channel connection as the option is grayed out on my sonos app and through my network configurations. Do I have any other options?

 

Thanks!

John

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3 replies

buzz

One relatively easy trial would be to use separate SSID’s for 5GHz and 2.4GHz.

J

Right but my SSIDs are managed by my internet provider….is there anyway to change how my roam connects to my network?

buzz

This would be messy, but as a test you could move ROAM out of the 5GHz coverage area.

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