Components and Architectural

Can I get help with this diagnostic code? 168644021

The Recently Played section isn’t updating. I tried disabling and re-enabling Personalization Services. No help (now the Recently Played section is empty…. newly played music doesn’t appear in the Recently Played section). It’s the same on my iPad and iPhone.Using S2. Everything’s up to date. Running iOS 14.5.1. Services:  Amazon Music, YouTube Music. I see other have mentioned this over the past few months. is this a bug? Is there something that can be done to address this?Thanks…. Brian

My Sonos Beam cuts out for 3 to 5 seconds at least once every two minutes when I am watching cable TV. That only happens when I am using my cable box as input. I have a Vizio Smart TV, and when I play from any of the apps (e.g. Prime Video, Pandora) the Beam works just fine. The problem is only with cable TV. My cable box is connected to the television via HDMI cable. My Beam is connected to the TV via HDMI arc. TV audio settings: Speakers - OffVolume Control Display - OnSurround Sound - OffVolume Leveling - OffDigital Audio - AutoAnalog Audio Out - VariableCable audio settings:Audio Coding Format - HDMI (if I use other options there is no sound at all)3D Mode - DisabledDolby Volume Mode - Off I found something that recommends disconnecting all input cables from TV, turning it off for awhile, then turning it back off. I have tried that, and it helps for awhile. However, I would have to do that every time I use my TV with cable.

Hi there,I wonder why my Sonos app has difficulty finding the Recently Played stations on my Sonos app for iOS. It shows the spinning ball for a very long time mostly without finding anything. However, sometimes the list shows up immediately (but rarely though).  What can I do?  Any help is appreciated.  kind regards Peter 

I have one set of play 1 sterio pairA sonos moveA sonos oneAnd two more play 1They're driving me mad lately being full of glitches. Me speakers keep disappearing and sometimes take days to find as even installing them as new doesn't find them sometimes. If I ask alexa what's playing, I'm told either nothing is playing or the wrong song and the speakers won't play in unison with some even playing different songs despite being set in the same group. Lastly it keeps skipping tracks half way through. It's just weird. I've recently upgraded my router to try and help with the demand but it's not really helped. Anybody know whats up? 

Hi please help. Nothing has changed since November when I switched to BT smart hub 2 with new WiFi disc. Everything was working fine until the last few weeks then the 2 play 1 devices I have started disappearing from the system all the time. I have gone through all the resetting solutions changed WiFi channels to both 1 & 6 ( after switching off smart WiFi). The result is always the same. It works for a few minutes then looses connect and I have to search for the system again and go through the same reboot and checking procedures only to end up with exactly the same result.

Hi, my wifi signal is about 500mbps before sonos connection. Whenever I on and connect Sonos Beam to the wifi router, the wifi signal will degrade by 75% after wireless connection.  Can anyone advise how to resolve this issue? Thank you

Im going crazy…What ever I do… i have ongoing problems with conectivity on my Symfonisk units 3pcsI tryed any advice, bouhgt new Asus Zenwifi XT8…But looking at alot of reviews, Im lefte whit the feeling that a lot of people have issues with Symfonisk…So I am thinking of return the lates one i bought and sell the others and then go for other Sonos unitsWhat are your thoghts?

One day, everything was working fine, the very next day, it all stopped and the Sonos S1 app cannot see the system.  All morning alarms did not go off and caused mayhem!Why has the historic reliability of the product gone out the window?Why is Sonos becoming so unreliable, it is clear that it is trying to force all its customers to update their devices to newer kit but this is ridiculous and very short-sighted!  You are going to lose all the loyalty you once gained through all of these issues.  Merge your two apps into one app and grey out any functions that are not backward compatible and better quality control in place.I do not think I am alone as stating that I am a disappointed customer of many years and will not  be upgrading any products moving forward. 

I have SONOS play 5 and all of a sudden it  stopped working when i try connecting it through SONOS app.I tried following:restarted  SONOS Restarted Mobile Restarted router Tried different mobile phone Reset the SONOS play 5 and tried reconfiguring it on 2 different routerFinally i connected the SONOS through ethernet cable to my router and i could configure it, but the moment i unplug the ethernet cable it stops working.This seems to be issue with its wireless card where it unable to connect with wifi router.What is the solution for this problem now? Please help.

I had some weirdness occur overnight so thought I’d share. A few mos ago I upgraded four of my eligible devices to S2. They aretwo Sonos 5 speakers Play:3 speaker Connect amp I had a few quirky control issues initially but all cleared on its own in short order and I was finally able to get to use the new S2 controller.  Last night I noticed the Connect Amp and Play3 had dropped from the S2 controller. Both are WiFi connected. WiFi is up so I restarted them and no change. I reset them both and while they were found by setup they failed to be added to S2 as they could’nt get connected to WiFi. No changes on my WiFi were made. With no other alternatives I decided to try to add them to S1. After installing S1 firmware was able to add them back and working but only in S1. So what gives? Two devices deemed S2 compatible, successfully upgraded and then all of a sudden no longer work with S2? I’m discounting my Wifi as an issue as they now work fine back on S1 and assume they reqmts would be t

Hi I am having an issue with my sonos system and powerline adaptor. My sonos system is set up via wifi and I have a powerline connected to to wifi to extend my wifi range to the garden. When I open the sonos app via ios phone my system will not appear and will only reappear if I reset the router. The system will appear for a period of time then disappear again until another router reset.  I have performed a quick test and disconnected the powerline adaptor and this has solved the issue of the system disappearing from the app.  Can anyone recommend how I can reconnect the powerline adaptor (which is only used to extend my wifi range to my garden) but not affect the sonos system? Thanks

I have a very strange issue.  I have a Sony X800H 43" TV connected to an Amp via ARC. Everything sounds fine, however, each time I set the audio output on the TV to "TV Speakers," it starts playing through the TV Speakers, but then a few seconds later it says "switching audio to external speakers" and it plays the audio only through the Sonos Amp. The audio output still says "TV Speakers." My TV remote also now controls the Amp volume.  Does anyone know why this would be happening? I'm not able to listen to sound though the TV speakers. Just through the Sonos Amp.  I cannot tell if this is a TV or an Amp issue.

HelloI need your help :-)I have just acquired a Sonos Five.I have no problem listening Apple music content on it through my Apple Music app or Sonos App.But I would like to use Google Home to control my Sonos.It seems i have successfully connected Google home to my Sonos (using Sonos App / Google Home App / Google Assistant app) since i can use basic functionality of google home to control my Sonos : Stop the music / Resume / Lower the volume / Etc.What i cannot do though is asking google home to play a certain title / band. When i ask “Ok Google, can you play Muse”. He says (in French): Ok. I will play Muse on Apple Music. I will launch Muse on “Living Room” (which is the name I gave to my Sonos). Unfortunately, Apple Music is not available on Sonos Living Room” and then it stops.I do not understand what to do to make it work.Thanks a lot in advance if you can help me!

The Sonos App (IOS) will not find my Sonos system in certain rooms.  This is my setup…SKY Q Router in the HallwaySonos One in the Living room (wired to router through powerline ethernet)Sonos One in the Kitchen (wireless)Sonos Play:1 Playroom (wireless)Sonos Play:1 Bedroom (wireless)The Sonos App on my phone will only find the Sonos system if I am in the Living room.  When I open the Sonos app in the kitchen (or even next to the router in the hall) it can’t find the system at all.  I had the same issue when all Sonos devices were wireless so I thought I would try to use SonosNet by hardwiring a Sonos ONE to the router.  I am still having the same problems.Any advice please?

I am not sure if there has been an “update” or such like in the last week or so but in that time, when I seek to connect to the Sonos on my iPhone, it fades through the connection screen and comes up with the error message and “fix it”.  Each time I have to go through the process and 75% of the time I have to turn the router off and back on again, hence disabling house WiFi for about 10 minutes.  I would say it has happened every 2 or 3 days in the past week.  Connection to my Mac remains fine in the meantime just the iPhone app.  It is a pain.  Before you ask, it is not a new router etc.  I have also had to hard wire the Sonos via ethernet to get it to locate it.  Again, only from the iPhone app and not the computer.  Answers on a postcard please

I’ve had Sonos products for a number of years now and my system contains the following; 2 x Sonos OnesPlaybaseand now a roam. However over the last few months it has been very flaky with frequent “unable to connect” messages. It seemed to settle down for a while but again the past two mornings when trying to play music it has dropped off. Using one of the Sonos ones it played for around 2-3 minutes before dropping off, then coming back on, and now not able to connect at all. Very frustrating. Both myself and wife work from home and are able to work away on calls and using files but Sonos just appears to affected.

Somehow, my ‘Recently Played’ section under ‘My Sonos’ keeps loading and stays empty. I have tried hard closing the app, turning personalization services off and on, it nothing seems to work.It looks like a lot of people have experienced this issue sooner or later. What causes this and how can I fix it?

I recently moved to a rural area where a cellular hotspot is my only connectivity option. I have read all the threads related to this topic but have had no success. Here is what I have tried:Turn on iphone hotspot on phone 1 Connect to this hotspot on phone 2 Launch Sonos app on phone 2 Wait for "let's fix it" message to pop up and click on it Did I change router or network settings → yes Do I want to add a trusted network to Sonos → yes Click on "find system" Get message "we couldn't find a Sonos system on this account" Unplug my Play 1 Plug it back in holding play button until it flashes white and orange Release button and it flashes green Repeat steps 4-7 Same result Swipe right to find "Add your Play:1 - estimated time - 5 min" Sign in with user name and password App is up to date → continue Add to an existing system? → No, create a separate system Join to temporary network with a long randomly generated name Plays a series of chimes Make sure light is flashing white and green → ch

Hi,I have 5 Sonos speakers connected to my network - 3x Sonos One, 1x Sonos Move and 1x Sonos Amp.Yesterday I changed my router with Asus ZenWifi and kept the same SSID and password. I have also Asus RP-AC55 connected in AiMesh mode. Now, all my Sonos products are listed in S2 app and room-grouped except Sonos Amp. Sonos Amp is not either listed separated from the room group neither is the part of the room group.When I am looking in the Asus router app, I see that all my 5 products are connected to the network. Even, when I play music in Spotify it offers “Listening On My_device + 4” and plays music normally on all my products. Changing the volume in Spoptiy also affects all my products.So, it seems that Sonos Amp is connected to the network, room-grouped, works normally, but Sonos S2 app from some reason does not want to show it and I cannot manage it over S2 app.Any suggestions?Thank you for the help and support!Best regards.

Hi there! Today the audio coming from my Playbar suddenly stopped working. It disappeared from the Sonos app, as well. After unplugging and re-plugging it in to perform a power cycle, the white light was on but remained solid. No blinking.I tried power cycling a few more times, being sure to wait at least 10 seconds each time before re-plugging back in. No success.During this process, I also tried resetting the internet router, but nothing improved. Also no system updates were available.At this point, I’m not exactly sure what to do. I ran diagnostics; here is my confirmation number -- 95276220. Any help will be appreciated! Thank you in advance!!

I know this has been asked before, but not for quite a while, so I’m hoping things may have improved, or there may be some more relevant recent experience.When I was having trouble getting shared folders working (my environment is Linux, which involves configuring SAMBA which is not exactly simple) it was suggested that setting up a UPnP media server instead should be easier.It turns out that setting up the UPnP server was easy under Linux, but getting the Sonos controller to see it is not!I chose to use Rygel as the server (rather than MiniDLNA, which has not been maintained for years), and it was almost trivial to set up. If I use VLC Media Player or Windows Media Player I can see the files on the server and play them remotely without a problem, but the Sonos controller does not display the server when I look at the Browse screen, or anywhere else for that matter.Can anyone suggest things to try that they think I may have missed? Unfortunately I don’t think Sonos document exactly wha

I have reinstalled Sonos S2 app on Mac and It finds and connects to system then in the next few seconds asks me to turn on my system?? cannot connect?? All devices are static via WIFIThis used to work but not anymore why? Only way to listen now is from my iPhone S2 app bummer..  

I have 4 zones/rooms, and I cannot consistently switch between rooms using either the iOS app or the PC app.  As a 10 year Sonos user, this basic functionality is clear to me but after power cycling the router, waiting overnight and then trying to play in a specific room, the music will continue to play in the former room that I have unchecked and won’t change over to the different room.The zones/rooms are not dropped, they are visible in all apps.I run S1 with a legacy Play5, a legacy Connect:AMP, a new Amp and a supported old Connect:AMP, with the amplifiers powering only 1 pair of speakers.

I have about 6 Sonos Play 1 connected. 2 of them do not work over wifi. If I plug one of them on the network via cable, then they both connect and work and I can group them all together again. But once I unplug again the cable, both speakers disconnect again. This is quite annoying! a while ago, I was able to configure each speaker to connect to wifi individually via the app, but the interface has now changed and you don’t have such option anymore. I can create a network and it is assumed that all the grouped devices will use that network. Can someone help resolve this issue?ThanksTroy