Components and Architectural

My S1 is making crackling noises and is sounding awful. Any recommendations on how to rectify this?

Is anyone else having issues with Spotify via the Sonos S2 app?For the last few months, I have had consistent issues including: Lags in response to controls  (change volume, skip, change playlist, add/remove rooms, etc.) for up to 15-20 seconds Music dropping out (10-30 seconds) immediately after any change to a stream (skip, change playlist, volume, etc.)  Failure of stereo pairs to operate together, either briefly or permanently, most commonly after in response to changing any of the functions listed aboveI have chatted with wonderfully responsive Sonos support a number of times, and they have suggested the following, all of which I have tried to no avail: Change channels, which I have tried many times Change the position of my Bridge and wireless router - I have tried many configurations   Validate that I have the Bridge connected to the proper port Ethernet port, which I have done.  Nothing has worked with respect to Spotify, but oddly, I don’t see nearly as many issues when playin

Hello,My Sonos Playbar is not able to connect anymore. I reset to factory settings, restarted wifi, connected via ethernet. None of this worked. I can’t re-add the product: It searches, finds playbar correctly, then I push the buttons to complete connection and there it fails.Thank you for any help in advance!

We have four products which were all working fine on the S1 app, and all incompatible with S2. Two of them have stopped working and demand an update, which forces an update of the app on my devices to S2. So I thought I’d factory reset them (having tried all the reboot network options) and now when I try to add them using Add Product in the S1 app, they won’t connect, and again an app upgrade to S2 is forced.  It’s in an endless loop.  This system has worked perfectly for years. Have Sonos really now cocked things up, unless I upgrade everything to S2?

I was the lucky owner of a a Connect·Amp, and readily “upgraded” to AMP. Reconnecting the same speakers does not give me the same quality (expected an improvement).  The speakers connected it 2 x Speakercraft Speaker (ACCUFIT ULTRA SLIM THREE) and a SpeakerCraft  8.2 BAS  in-ceiling  sub-woofer. The way they connected to Connect:Amp was connecting the 2 channels to the subwoofer, which then sends “non-bas” to the 2 speakers. With AMP that gives a very thin sound with a very light bas. Turning BAS to max makes it still under bas’ed.Please advise… About Accufit Ultra Slimhttps://www.evernote.com/shard/s1/sh/01eb69c3-7f8e-4cc6-95c7-b71d193e565d/05bf095bc6c81fa72f6bcaca653b02cf About 8.2 BAShttps://www.evernote.com/shard/s1/sh/fa2b0896-f400-40d7-9e31-960471d9bcc4/ababb1d64edd29a21d78c51a8cd48b6e 

Just got two new Sonos Ones. Unplugged two old Play 3s and 5 (gen1) which we weren't going to use any more.Started set up using Sonos 1 app. Didn’t remove the three old items from the app. Think that was a big mistake! All well setting up first One. Then had an issue with the second One. Thought moving to the new Sonos 2 app might help.Upgraded but now in a horrible loop. S2 app says I have an item incompatible with it so I am sent to use S1 app to upgrade but that sends me back to S2. I can’t get out of this loop.Help greatly appreciated. Thanks

I just wanted to report that I had the BT Whole Home (mesh) network installed this week.  As a result, the Sonos controller app now works in throughout the house - which is very convenient.My Sonos system uses a Playbase wired into my BT Home Hub.  I have a Sonos Boost.  

My Sonos will no longer recognise one of my Sonos Connects. When I try and add the Connect again as a new device the app tells me “App Update Needed” (the version of the App on my phone is 11.2.8). When I attempt to update the App I get an error message “Update problem”. The associated error code I click on more information is 1101.I have rebooted my router and wifi. I also also uninstalled the App and reinstalled it. I have also tried doing the update from my iMac. Nothing has worked.Does anyone have any suggestions?

I've have a SONOS PORT (connect to a record player) which has autoplay enabled for group Kitchen (containing 2 sonos ONE's)When spinning a record, the sound can be heard via the “Kitchen” speakers. When switching to Spotify, the sound is gone. The Kitchen ONE's are still visible in the app (no error/offline message is displayed), they just don't produce any sound/music. I can control the volume “slider”but this has no effect at all. No music is broadcasted. When putting a record back on (and autoplay kicks in) the Kitchen ONEs produce sound. (So I didn't reset/touched the Kitchen ONE's). Any idea what is happening and how this can be resolved?My entire SONOS setup is using my own wifi network, is not LAN connected and thus not using SonosNET. (This is a deliberate choice...see one of my other threads for the why part :-))Thanks for the support! 

Until recently when I airdropped a streaming service to my Move it would be available throughout my Sonos system… now it is limited to my stereo paired Moves to which I airdropped it.  Can someone tell me what might be needed to get airdropped streaming throughout my whole system?

Have five rooms and a boost connecting all. Two rooms of play ones, two rooms of play fives with one also having a sub, and one room of play threes. When using spotify the playback is extremely hit or miss for any room or group of rooms with 10-15s interruptions common and speakers shutting on and off in various rooms. Occasionally songs end early and skip to the next track in the middle of a song. I’ve tried using a couple other services such as soundcloud, and while they’re not 100% reliable it’s only one room affected for one or both speakers, not as drastic as spotify.However when using tunein to play local radio I can group the entire set or any combo together flawlessly and instantly every time. Sonos and spotify and all speakers are updated to the latest software. As best I can tell it’s not a problem with my wifi, and the spotify account is not shared. Has anyone else experienced this and possibly found a fix? Could it possibly be a problem with my boost or the system itself?Th

I am getting an error on youtube music when trying to play from playlistsFirst it only brought in my liked playlist and not any of my other onesSecond in my liked playlist all songs are grayed and I get an access is denied error message.I have a youtube premium subscription.I have tried reauthorizing and disconnecting and reconnecting my account.

HI, i have been with vodafone for a few years and due to where I live have accepted slow broadband and constant dropouts but after it interrupted t football game i decided enough is enough and contacted there support and have they have been looking at the connection issues and have stated that “ Sonos products talk amongst themselves and are crashing the connection in the router. This is a long standing issue that we are aware of and have not had any information form sonos as we need to work with them to get a fix in place.” By connecting everything by LAN cables (running everywhere not looking good ) for the last 5 days it has stayed constantly connected but they cannot see the products connected to the router. They are ringing me back in a week as i said i would try to find something out but have had no joy as all the products work but it crashes my internet connection. Any Ideas?  Sonos ArcSonos OneSonos Play 3 

Can I get help with this diagnostic code? 168644021

The Recently Played section isn’t updating. I tried disabling and re-enabling Personalization Services. No help (now the Recently Played section is empty…. newly played music doesn’t appear in the Recently Played section). It’s the same on my iPad and iPhone.Using S2. Everything’s up to date. Running iOS 14.5.1. Services:  Amazon Music, YouTube Music. I see other have mentioned this over the past few months. is this a bug? Is there something that can be done to address this?Thanks…. Brian

My Sonos Beam cuts out for 3 to 5 seconds at least once every two minutes when I am watching cable TV. That only happens when I am using my cable box as input. I have a Vizio Smart TV, and when I play from any of the apps (e.g. Prime Video, Pandora) the Beam works just fine. The problem is only with cable TV. My cable box is connected to the television via HDMI cable. My Beam is connected to the TV via HDMI arc. TV audio settings: Speakers - OffVolume Control Display - OnSurround Sound - OffVolume Leveling - OffDigital Audio - AutoAnalog Audio Out - VariableCable audio settings:Audio Coding Format - HDMI (if I use other options there is no sound at all)3D Mode - DisabledDolby Volume Mode - Off I found something that recommends disconnecting all input cables from TV, turning it off for awhile, then turning it back off. I have tried that, and it helps for awhile. However, I would have to do that every time I use my TV with cable.

Hi there,I wonder why my Sonos app has difficulty finding the Recently Played stations on my Sonos app for iOS. It shows the spinning ball for a very long time mostly without finding anything. However, sometimes the list shows up immediately (but rarely though).  What can I do?  Any help is appreciated.  kind regards Peter 

I have one set of play 1 sterio pairA sonos moveA sonos oneAnd two more play 1They're driving me mad lately being full of glitches. Me speakers keep disappearing and sometimes take days to find as even installing them as new doesn't find them sometimes. If I ask alexa what's playing, I'm told either nothing is playing or the wrong song and the speakers won't play in unison with some even playing different songs despite being set in the same group. Lastly it keeps skipping tracks half way through. It's just weird. I've recently upgraded my router to try and help with the demand but it's not really helped. Anybody know whats up? 

Hi please help. Nothing has changed since November when I switched to BT smart hub 2 with new WiFi disc. Everything was working fine until the last few weeks then the 2 play 1 devices I have started disappearing from the system all the time. I have gone through all the resetting solutions changed WiFi channels to both 1 & 6 ( after switching off smart WiFi). The result is always the same. It works for a few minutes then looses connect and I have to search for the system again and go through the same reboot and checking procedures only to end up with exactly the same result.

Hi, my wifi signal is about 500mbps before sonos connection. Whenever I on and connect Sonos Beam to the wifi router, the wifi signal will degrade by 75% after wireless connection.  Can anyone advise how to resolve this issue? Thank you

Im going crazy…What ever I do… i have ongoing problems with conectivity on my Symfonisk units 3pcsI tryed any advice, bouhgt new Asus Zenwifi XT8…But looking at alot of reviews, Im lefte whit the feeling that a lot of people have issues with Symfonisk…So I am thinking of return the lates one i bought and sell the others and then go for other Sonos unitsWhat are your thoghts?

One day, everything was working fine, the very next day, it all stopped and the Sonos S1 app cannot see the system.  All morning alarms did not go off and caused mayhem!Why has the historic reliability of the product gone out the window?Why is Sonos becoming so unreliable, it is clear that it is trying to force all its customers to update their devices to newer kit but this is ridiculous and very short-sighted!  You are going to lose all the loyalty you once gained through all of these issues.  Merge your two apps into one app and grey out any functions that are not backward compatible and better quality control in place.I do not think I am alone as stating that I am a disappointed customer of many years and will not  be upgrading any products moving forward. 

I have SONOS play 5 and all of a sudden it  stopped working when i try connecting it through SONOS app.I tried following:restarted  SONOS Restarted Mobile Restarted router Tried different mobile phone Reset the SONOS play 5 and tried reconfiguring it on 2 different routerFinally i connected the SONOS through ethernet cable to my router and i could configure it, but the moment i unplug the ethernet cable it stops working.This seems to be issue with its wireless card where it unable to connect with wifi router.What is the solution for this problem now? Please help.

I had some weirdness occur overnight so thought I’d share. A few mos ago I upgraded four of my eligible devices to S2. They aretwo Sonos 5 speakers Play:3 speaker Connect amp I had a few quirky control issues initially but all cleared on its own in short order and I was finally able to get to use the new S2 controller.  Last night I noticed the Connect Amp and Play3 had dropped from the S2 controller. Both are WiFi connected. WiFi is up so I restarted them and no change. I reset them both and while they were found by setup they failed to be added to S2 as they could’nt get connected to WiFi. No changes on my WiFi were made. With no other alternatives I decided to try to add them to S1. After installing S1 firmware was able to add them back and working but only in S1. So what gives? Two devices deemed S2 compatible, successfully upgraded and then all of a sudden no longer work with S2? I’m discounting my Wifi as an issue as they now work fine back on S1 and assume they reqmts would be t

Hi I am having an issue with my sonos system and powerline adaptor. My sonos system is set up via wifi and I have a powerline connected to to wifi to extend my wifi range to the garden. When I open the sonos app via ios phone my system will not appear and will only reappear if I reset the router. The system will appear for a period of time then disappear again until another router reset.  I have performed a quick test and disconnected the powerline adaptor and this has solved the issue of the system disappearing from the app.  Can anyone recommend how I can reconnect the powerline adaptor (which is only used to extend my wifi range to my garden) but not affect the sonos system? Thanks