Components and Architectural

Hi! My Plex Server is running from a NAS, I use it from Sonos app with an Android movile. My wife use it from an IPhone, but we both have the same problem while listen to music from Playing List: Most of the time it works fine, but sometimes music stops showing messeges like "plex conection lost" or "server unavailable".If i try to log out and log in again, may be the problem is fixed... or not.Sometimes I can listen to only 2 or 3 songs before the music stops again. Sometimes I just can't conect to the server, no matter how many times I try to.I have updated Plex Server and Sonos app versions but the problem continues.I am very dissapointed because this makes the system unusable.Any idea about what could be causing this or what can I do to solve this?Thanks in advance.

After restarting my Wi-Fi, my 2 Sonos controllers aren't working and don't seem to see the rest of the system (speakers).  Its all WiFi etc.  I've tried a factory restart on one but that hasn't worked.   Ive taken my Sonos Connect out of the system but that shouldn't matter?

I've got two Sonos devices, but now I can only play Spotify on both of them at the same time. Both devices show up on the Sonos app, but it always plays on both, calling them {name of Sonos 1} 1. I've tried reinstalling the two apps but nothing helos

I have a few Play 1s and a couple of Play 5s at home and havent had many issues up until recently.  A couple of months ago, music stopped playing midstream and checked Sonos App on iphone to get it to play again.  App said it could not connect to the system.  After some reading I tried unplugging all the speakers, resetting modem and speakers plugging back in.  Found them again on the network.  This lasted maybe an hour or two before not being able to be found again.  Multiple resets and still having the issue. A few months before problem started, I upgraded to ATT Fiber.  No problem with Sonos, but figured maybe its a connection/router issue.  I connected my old router to the Fiber modem/router and relaunched my old wifi router connection.  Setup Sonos new on that router and worked for about 5 minutes before being unable to connect again.  Also, I can see the Sonos speakers active on my network when I check for devices that are connected, so they are there and connected to the network

I have been trying out the Cloudflare WARP VPN. Whenever I am connected to WARP the Windows Sonos app cannot find my Sonos system. Anyone else using WARP? Any ideas or fixes?

Hello,I have an older Mac (mid-2011) and just attempted a controller update and this is second consecutive update where things have not gone right.  The update did not complete and I got a fail message flash and then it said update done but system was not found.  This happened last update as well and I powered off computer, cycled power on router and cycled power on the Sonos Boost.  I have a wireless connection from Mac and no Sonos speakers connected to router.  I keep cycling router but cant get controller on Mac to recognize system.  App is working fine on iPhone.  Any help or advice is appreciated.  Would like to have clean updates is future again.

If you have one of those Asus routers which support Quality of Service (QoS) feature to prioritize different kind of traffic (Streaming, Work from Home, etc.), this may be helpful to you. When I enabled this feature I had lot of issues with connecting to various Sonos speakers, or playing music on them, or adding a new speaker to the system, etc. Once I disabled QoS feature in the router, everything worked seamlessly.I have ASUS ZenWiFi AX6600 (XT8) router.

Hi there , I have a lg75um7600plb connected to a playbar and 2 play ones , they all work fine with spotify but the surround dont work with tv , the playbar works fine though .

Hi, I’ve been having trouble playing songs from Soundcloud. In the past 2 days, when I try to add a new song from Soundcloud, I get a message ‘unable to add songs to the queue’ Existing soundcloud songs in my playlist plays fine, just can’t add new ones. I tried powering off all sonos components, and also power cycled my modem/router. No luck, still unable to add songs from soundcloud to my queue Playing other services like mixcloud, is OK.  Support Diagnostics sent 1406514248 ThanksAndrew

I've had your Sonos Play 5 for about 4 years now. What an utter peice of Sh12 when it comes to connectivity! Seriously. Flipping thing doesn't know if it is Artha or Martha most of the time. Slow, forgets everything, needs a constant slap to work! I actually hate that slippery little B. Seriously guys, for the money there are way better options. Better connectivity with a $10 Chinese Bluetooth peice of xxxx. When it plays its good. I want to add more products to extend my sound, but won't invest because this thing barely works. Disappointing purchase, you don't get more $ from me! It's in the trash if anyone wants that POS!

I’ve been trying to get my turntable replaced for the past day in a half and it is a disaster.  I keep getting the told to call here, we don’t do that, call there, email this person--it’s so frustrating.  I bought my Pro-Ject T1 SB Phono TT not even 3 weeks ago and the line out has already gone out on it, all I want to do is replace it and it’s even still under the 30 day warranty.  Sonos claims that they do not replace the turntables, their partners do, so I called them, and they said they don’t replace turntables under 30 days, that’s Sonos’ job lol.  WHAT IN THE WORLD?!?  Hahaha.   Is there any way that I can just send my faulty turntable back and get a functioning one?  Literally that’s all I want.  If anyone could help, it would be amazing!! 

Hello I am still looking for the best way to get the sound from my television, Sky dvd player to come through my  Cambridge audio CXA81 amplifier which is in a different room I have  a Sonos connect amp which I used with my previous tv it was plugged  in via red/white connectors and accessed  through the line in function in Sonos although there was a slight delay this was easy to do & worked well.I now have a Sony Tv model KD-48A9 With hdmi E-arc I was advised  to connect  the Sonos  to this through a Tenkak HD10  switch also through its arc setting  but it does not work and just a humming noise comes out, can somebody clarify if this is the best way to acheive this and  how it would all need to be connected as  I am  not certain, the tv and amp both also supports chrome cast which I understand may also work   Any help would be greatly appreciated   Barry

 Hi,I just got done talking with a rep for over an hour and he decided that my speaker is defected so sonos is shipping me a replacement. Problem is, I don’t understand how my speaker is the problem?  My line out on my pro-ject t1 phono sb (which I bought from you) stopped working. There is no sound coming from my turntable when it’s on ‘line-in’ on the app. The reason why I don’t think it’s the speaker is because I’ve also tried to play my turntable on other speakers and it also doesn’t work. So, I’m very confused as to why we are replacing the speaker rather than the turntable?  I tried to tell this to the rep, but he insisted it was the speaker.  I’d hate to have to get a new speaker, only to have the problem continue. I’m just looking maybe for a valid answer as to why the turntable wouldn’t be the issue if the line out is clearly the problem?   

HiI have Sonos Amp (about 3 years old), connected to TV and two B&W Speakers with Wharfdale passive sub. Brilliant.I had a Samsung Smart TV, and HDMI-ARC audio worked well.I now have new LG CX 65” TV (2021), and have issues with ARC.No ARC Audio passes to the Sonos. I have to use “Internal Speaker” on the TV. Sonos is now only useful for music from iPhone. It is gathering dust...It once worked after a power outage, some sequence of power-on may have coincidentally worked.This was only once, till I switched the TV off. After that, I had to go back to “Internal Speaker” on the TV again.I have tried many times, all combinations of settings. Read many forums.Sonos 2 App on iPhone fails to connect the audio to the TV.I did a Diagnostics = Ref 2071482316Please could you assist?Thanks

Hi all! I’m really hoping y’all can help. I’ve been fighting issues for years now and I’m at my wit’s end.I have a pretty extensive Sonos setup and to be honest, it’s never worked right. A part of me questions why I keep buying Sonos with all the issues I have. The Issue (s)I constantly have some rooms just not show up in app. It’s not consistently the same devices and it can go in and out at any random time. Open up the app now and I have 2 showing. If I try and play something, that number may increase or it may decrease, no one can guess. About half the time Sonos will fail while adding tracks to the queue. I can try 3-4 times and probably 80% of the time it will eventually work. Other times I give up. When playing to a number of speakers, inevitably they will not start at the same time. Usually they all “click in” about 30-45 seconds into the song. From that point I may or may not have individual speakers come in and out during playback. My Sonos Setup5 Ikea bookshelf speakers Beam

Exactly the same as other discussions in here (eg), some not all of my speakers are dropping out for 5-20 seconds whenever i start a song or change it. its super frustrating and to my memory has only happened since i updated the the s2 controller (which in my experience has been inferior). Note i always play on a grouping 2 play 1s + 2 play 1s and sub (4 play 1s and sub) Submitted diag: 1327203633 Thanks 

I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet. I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

Hi My Sonos move configuration is not stable. I tried several times to reset and reconfigured it, but it doesn’t work at all even if I follow Sonos recommendations.please someone could help?

Hi have a couple of Sonos devices:Play:1 (S1+S2) Play:3 (S1+S2) Move (S1+S2) CONNECT (S1) BRIDGE (S1)Most of the above devices are connected via LAN (cable).All devices show up as devices in the router.After having some issues with the powerline (PLC) in my house (sporadically high ping times between several computers), I analyzed my home network and found out that if the Sonos devices are connected to LAN, the ping times appear, and vice versa … they disappear virtually completely when LAN is unplugged.As far as I understood/read, maximum LAN connectivity should be established to Sonos devices?What is recommended?

I have a Sonos One that we use outdoors. The buttons no longer work and the display lights won’t turn on. It doesn’t respond to the wake word. However, it still appears in the app and can be used to play music from smartphones. I’ve gone into the Sonos app and the display lights and buttons are enabled. I’ve tried disabling them and enabling them again but they still don’t turn on. Any thoughts?  Is it possible that it’s a hardware problem?

Hi there,After the latest (very long awaited) Sonos app update, my IDAGIO app now crashes each time I try to connect it to the Sonos system (Sonos Connect).  I’ve contacted IDAGIO support and they direct me to Sonos since all the inquiries came after the update.  I’m using the latest version of iOS.  Honestly guys, you’re not that much lucky with your app ☹️

I use android and my wife uses ios. We have a number of speakers and love them. The issue is better described by an image.I have several wireless access points spread over my house. My speakers are on a designated SSID. They work fab. On occasions I get major dropouts. I have a strong 200mbps setup. To try to improve my network I have attached the two speakers on the opposite sides of my house to a physical connection. Since then, I keep getting this issue. My wife selected music on her iPhone. If I go to change anything, music or volume I see music playing on speakers not selected on my controller. The only way I find I can resolve it is to go back to music and select another selection. Another track. It sorts itself out then. It doesn't mater what source I select. I use SONOS radio, Spotify and my Synology NAS. They all give the same result. I am considering removing the physical connection to see if that goes back to normal. I would like to configure my network for the perfect SONOS

This happens about once a week. In the Sonos app, choosing our favorite station from “Recently Played” or Sonos Radio” results in an error message and prompt to “Reauthorize Sonos Radio.”  Its very annoying to have to do this every week.

I recently added a Connect so my Klipsch Sixes could play the same music with my Play:1’s. I’m using the phono outlet on the Sixes and line out on the Connect (the optical is broken). If I play the music very quietly it doesn’t sound bad, not great but not bad. As soon as I turn the volume up there is an incredible amount of distortion in the Sixes and I can’t figure out why. Any advice?  I want to crank all of them at the same time.  

Thsse two points may be linked or may be separate issues. I already have two devices regisfered to me which are part of my regular network,. I have just bought a third device on ebay but two problems exist first it only seems to work when connected to an ethernet cable and second i cant seem to add it to my network and when digging into the settings it shows it is controlled by the original owners emailANY THOUGHTS PLEASE?