Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,878 Topics
  • 21,894 Replies

3878 Topics

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NicoledjwContributor I
asked in Components and Architectural

Sonos keeps cutting out and losing Sonos boxes.

Diagnostic code 1902997893 my Sonos plays then cuts out all of at a sudden, then I can’t find then Sonos then it comes back and cuts out again.why is this please and what can be done 

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Simon B
2 years ago
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mmadsensjiContributor I
asked in Components and Architectural

S2 intermittently drops speakers (wired and wireless)

There are many topics here on S2 intermittently having issues but many of them are specific to issues like Spotify.  I am noticing that after upgrading to S2 successfully (including getting rid of incompatible Sonos devices and purchasing a new one to ensure compatibility!), that several of my speakers will drop out of the network frequently -- often daily.   I use the main controller app on iOS, OS X, and I do use Spotify and IDagio to drive the speakers.  My internal Wifi network is comprised of enterprise-grade networking gear -- current generation Ubiquiti UniFi gear.  As with several other commenters in the forums, I’m a network engineer by background and this is NOT an issue with the stability of the underlying network.  But, to eliminate that possibility, I put one of the speakers on wired ethernet.  The problem persists.  I have a group consisting of a Play:3 and Play:1 in my office, and a Play:3 in the bedroom next door -- and a separate group consisting of a Play:5, Playbar,

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Rowena B.
2 years ago
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/samContributor I
asked in Components and Architectural

Sonos 2 App.

My app very rarely works. It will go for a few days of working fine, then it will stop. When I try and open the app it either opens and freezes instantly, or opens and then closes straight away. My husband has no issues with his so I don’t think there are any issues with our system. I have an iphone on 12.1 which is supposed to be supported by the app. I have deleted the app and re-installed it, I have re-started my phone - neither work.  I can still play music via apple music but am unable to select the speakers in there as they’re jammed in a group via the sonos app. It’s very frustrating! Any suggestions please? 

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Simon B
2 years ago
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anton101Avid Contributor I
asked in Components and Architectural

Sonos Connect not found after switching routers

Hi All, I knew it couldn’t have been that easy to cut the cord. Everything was working great;  almost suspiciously. Then our internet provider (Spectrum) sent us a new cable modem AND router (our previous unit was a combo modem/router). Gradually plugged everything back in with no problems (see breakdown below). Every time we plug in the Connect it kicks everything off the network. Tried unplugging router, tried reinstalling app, tried connecting the Connect wirelessly instead of wired, tried factory resetting the Connect, but no dice. Everything BUT the Connect works well. One thing I noticed is that our previous modem/router offered 5.0 GHz and 2.4 GHz networks, Our new wireless router only has the one network to choose from. Below is our system setup. ANY/ALL SUGGESTIONS WELCOME!(1) Playbar + (2) Play 1s (Surround) + (1) Boost + (1) Connect (connected to turntable): Living Room  - all plugged in directly to router (+ 1 Roku Ultra) (1) Play 5: Bedroom (1) Play 1: Kitchen  (1) Play 1:

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Annazel S
2 years ago
aalex10
aalex10Contributor I
asked in Components and Architectural

Cannot connect to beta

Not sure where to report this but when I go to https://beta.sonos.com/, sign in using my "previously" working credentials, I get redirected to https://beta.sonos.com/login/oauth/2/authorize?p=OAuthCustomerLogin&ref=https%3A%2F%2Fbeta.sonos.com which respond a 400. 

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Rowena B.
2 years ago
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jonmyattContributor II
asked in Components and Architectural

Mixcloud issues?

I keep getting connection to Mixcloud lost. Nothing will play. Is this a known issue?

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Simon B
2 years ago
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Gavin KnightContributor I
asked in Components and Architectural

Sonos not working on my app

My Sonos is not working after rebooting WiFi  and rebooting the app

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E
2 years ago
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User691981Contributor I
asked in Components and Architectural

music turns off

I have my Spotify account connected to my Sonos and play background music for my dog when I leave the house. When I come home it’s off. Shouldn’t it keep playing? How do I make sure it stays on? Thanks. 

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H
2 years ago
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KevinRyanContributor I
asked in Components and Architectural

Following 12.2 Update the “Line-In” is no longer working

Following the update to the IOS Sonos app v 12.2 the “Line-In” is not playing sound through any of my 8 devices.  Prior to the software update it worked flawlessly.  Is anyone else having this issue?  You can see a typical play back in the screen shot.  The dancing bars look normal for play back.  All other sources play back normally.  It’s just “Line-In” that isn’t working and it’s driving me nuts! 😂👍🏻 I have tried the following:unplug all components and plug back in (power) unplug lan cables from Port to Lan Router and plug back in Unplug RCA cables from all components and plug back in     

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J
2 years ago
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pswinnyContributor I
asked in Components and Architectural

Alarm playing wrong radio station

My Sonos alarm has started playing random radio stations instead of the one it is set to! I have the alarm set to be BBC Radio 6 Music. but some mornings it plays Radio 2, othertimes Radio 4 and last week Heart FM. On each occasion the app on my phone says it’s BBC Radio 6 Music, but that’s not what’s playing. If I stop the radio and then just press play again a bit later, it plays whatever radio station it was playing earlier, whilst saying it’s Radio 6. It’s very strange and annoying! Any suggestions?

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G
2 years ago
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jimsodaContributor I
posted in Components and Architectural

Devices keep dropping off after S2 update

So when I initially updated to S2, it took me forever to get my old Play 3 and Play 1 to work. Had to use ethernet and it took 3 attempts to get it all working.Another upgrade yesterday and everything is gone. So I started adding them in again. Added 3 first. Seemed OK. Added 1 and the 3 disappeared. Tried again in different order and same thing happened. Quit app and restarted. Added 1 again. Started playing music. Quit app, restarted app and could not find Play 1 even thought music was still playing music. As well, all favorites were gone from the app. So at this point nothing is working. Tried 5 times to add devices in and they keep disappearing. Yes I have restarted the router. And no I don't want to tear everything apart to move them to my router and use ethernet. Very frustrating to have to work this hard when it was all working

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Airgetlam
2 years ago
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donny312Contributor II
asked in Components and Architectural

Challenges reverting to S1

Upon upgrading to S2 I learned one of my play 5 Sonos speakers is incompatible.  So I reverted to S1.  Reset all speakers, got 4 of 5 speakers back.  Easy enough. however, whenever I try to reconnect my Sonos Connect, S1 can’t find it.  More so, after an attempt To reconnect S1 loses the other 4 speakers and can’t find Sonos on my network AT ALL.   this is easily fixed too; connecting any other speaker by Ethernet quickly finds the 4 “lost” speakers.  But I still can’t reconnect the connect!  I’ve tried resetting it multiple times, locating it via Wi-Fi and Ethernet.  All attempts result in S1 “losing” the whole system.Any ideas?

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D
2 years ago
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mikesukoContributor I
asked in Components and Architectural

Is the beta program a source of problems?

I’m among the many thousands who like my “older Sonos” products and very much abhor the bungling that has ALWAYS characterized Sonos software - e.g., “Would you like to upgrade?” “No!” “Well, you have to!” “OK, then.” … Upgrade fails! | OF COURSE, it went from defective and deficient to nearly putting Sonos out of business earlier in 2020!Someone using this users-help-users-because-can’t-or-won’t forum said that s/he only got past this - which I am currently experiencing - by exiting the beta program.I didn’t believe it an hour ago, but now I’m ready to try ANY WAY of proceeding that might bring back sound to my trusty (until all this) Play:1.The software is such a mess when one has Gen 1 products that I believe that Sonos should do one of 2 things. Stop forcing upgrades and put out a piece of “legacy software” (maybe, the last, best version of pre-S1) and try to get away with “This product will no longer be updated by Sonos nor supported by any of its employees.”Alternatively, build i

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Smilja
2 years ago
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Invest01Contributor I
asked in Components and Architectural

new sky q router - cant find speakers

Hi, ive just had my router “upgraded” by sky to the Sky Q router. I can’t manage to get the network to find any of my speakers. I’ve tried connecting via wps and also via wired Ethernet connection. The app can’t locate of any them.reading about this issue it seems a common problem. I’ve tried to stop synchronising 2.5hz and 5hz by logging into the admin page on 192.168.0.1 but this hasn’t worked.Any ideas?! My 3 kids fall asleep listening to music every night so this is beyond frustrating!! 

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Paul A
2 years ago
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local yokelContributor I
asked in Components and Architectural

Sonos PLay 1 - White LED has got very Dim.

The LED on one of my Play1 speakers has got very dim, almost to the point that you cannot see it lit at all. The Play 1 works fine but all my other room Play 1’s have nice bright white LED’s.I have tried powering the Play 1 off and on, and also have tried deleting and adding it back into the system, but this makes no difference.Is this a hardward issue?Can it be fixed?

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Simon B
2 years ago
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daveqContributor I
asked in Components and Architectural

Sonos network instability / Sonos not found.

I am a long time Sonos user.  I have numerous Sonos products in two homes.  It has worked beautifully until this week (4/27/20).  On 4/27-4/28/20, my IOS app could not find the Sonos network and kept showing the message System Not Found.  I tried rebooting devices, downloading updated app, even called Verizon to inquire if they had updated any router settings recently.  No luck.  I called SonosTech Support and the tech was very helpful.  We eventually got the app running by connecting a Play1 directly to my router with a data cable.  Rooms began appearing and then I lost the phone connection!!  However, the Sonos network again became unstable and many devices simply would not appear in Rooms and some that did would not play.  Later, after reading about the Legacy S1 products and the impending upgrade, I decided to unplug all of my S1 products which were five Connect-Amps.  Miraculously, the Sonos network came right back and Rooms once again appeared.  It has been stable for 24 hours an

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C
2 years ago
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Rlspurs31Avid Contributor I
asked in Components and Architectural

Sonos compatible with Xbox series X

Hi guys I’ve just brought the Xbox series x today not realising it doesn’t have an optical to connect to my playbar , I’ve the playbar , sub and two play ones in my lounge , I’m absolutely gutted I can’t go through my Sonos , tv speakers very very poor lol does anyone know of any adaptors that would work ? I’m a total novice when it comes to technical terms so please explain and direct me , cheers guys , stay safe 

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R
2 years ago
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russk21Contributor I
asked in Components and Architectural

Option to add Boost does not appear on IOS Sonos App

Sorry to bother everyone. Just got a Boost. Sonos says go to Settings/System and click on the “Add Bridge or Boost” but that option does not appear. Have a screen shot to prove it. I know I can’t use desktop app so used IOS. 

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Airgetlam
2 years ago
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juranjonesContributor I
asked in Components and Architectural

Sonos Boost drop out

Seriously getting over this product. Over 2 years of constant drop outs and skipped songs. I have purchased a boost, fixed the problem for a week and now the system was worse then before! Seriously how do I fix this or have I wasted over $1000 on useless products.

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Airgetlam
2 years ago
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WebopperContributor I
asked in Components and Architectural

Random Volume Changes

I have seen where this has happened in the past, but haven’t found anything relevent to my situation.  Seems the volume -- especially on by playbar -- changes up or down for no apparent reason.  It has also happened on my Play:1 a couple times.Diagnostic is at 1591053599.I have reset the playbar and the internet/wifi and still happening.  Let me know if diag says anything.

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Annazel S
2 years ago
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DCinQCContributor I
asked in Components and Architectural

Playback Delay on Nearest Speaker

I have a reproducible issue that applies to multiple Sonos speakers, looking for some help on how to resolve.Currently I have Sonos One’s and a few Subs in several (8) rooms and a couple of Sonos Fives.When starting to play music in the Sonos app across all speakers at once, the speaker that I am physically closest to always has a delay of about 5-10 seconds. Other speakers in my house start playing instantly.I can reproduce this in any room with any of the speakers and from any device (iPhone, iPad and Mac).Anyone else seeing this or have a solution? 

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Annazel S
2 years ago
A
afcchrisContributor I
asked in Components and Architectural

Suddenly lost connection with LG CX TV

excuse the typo in the subject...can’t seem to edit it...but you know what I meant to write! I’ve had a Sonos Beam for ages working happily on 2 Samsung TVs. I’ve recently got a new LG CX. Sound was fine for one week (connected through ARC) but yesterday morning I got up and the sound is no longer working from the tv. Sound when played through the S2 app is fine so it’s purely a tv connection issue. Tried new HDMI cable, tried unplugging and plugging in again. Factory reset as well but no change. Every time I try and connect to the tv through the app it fails saying the ARC isn’t available.  on the tv this sort of symbol comes up when I switch to HDMI ARC.   hope someone can help..

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Simon B
2 years ago
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john72Contributor I
asked in Components and Architectural

Please can you tell me how to erase a Sonos system (remove speakers from my account) please. Thank you

Please can you tell me how to erase a sonos system (remove speakers from my account) please. Thank you. In fact I have many problems and I wanna start it again to be sure everything will be fine Thank you  

2
J
2 years ago
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zzantozzContributor I
asked in Components and Architectural

Sonos truncates music tracks played from Plex

Often when playing music from my Plex server, the last ~10 seconds of each music track are truncated, along with the first few seconds of the next. The music just stops abruptly, and there’s silence until the next song picks up mid-note. It doesn’t always happen. Sometimes the same tracks play back flawlessly.The source is FLAC encoded audio tracks in a Plex music library.The player is a Playbar + Sub + 2xPlay:1’s in a surround setup.Other players, namely VLC, can play back the same tracks via DLNA just fine.Turning on crossfade doesn’t help. It just crossfades the silence. Grouping with other speakers in the house doesn’t help, either.Any clue what’s happening?

2
Z
2 years ago
A
andrewmcContributor I
posted in Components and Architectural

Sony XBR65A8H & Playbase - lost volume control

I recently setup my new Sony Bravia and the Playbase worked great. I could control the volume of a cable box, Netflix, Prime, etc, with the Sony system volume.I then fired up Youtube and the remote wouldn’t change the volume. I used the playbase hardware buttons to lower the volume, and subsequently the remote won’t change the volume of anything when controlling the Playbase (it of course works when I switch it to TV speakers).I’ve tried to unplug and plug in the Playbase and factory reset the TV to no avail.Any ideas? 

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Rowena B.
2 years ago

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