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Trying To Replace Faulty Pro-Ject T1 SB PHONO is a Disaster

  • June 3, 2021
  • 3 replies
  • 69 views
M
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I’ve been trying to get my turntable replaced for the past day in a half and it is a disaster.  I keep getting the told to call here, we don’t do that, call there, email this person--it’s so frustrating.  I bought my Pro-Ject T1 SB Phono TT not even 3 weeks ago and the line out has already gone out on it, all I want to do is replace it and it’s even still under the 30 day warranty.  Sonos claims that they do not replace the turntables, their partners do, so I called them, and they said they don’t replace turntables under 30 days, that’s Sonos’ job lol.  WHAT IN THE WORLD?!?  Hahaha.  

 

Is there any way that I can just send my faulty turntable back and get a functioning one?  Literally that’s all I want.  If anyone could help, it would be amazing!! 

Best answer by Jeffrey_35

That’s gotta be frustrating as all you know what. I would just return it if it’s in the 30 day window and get a refund. Then if you want to nuy a new one. I am really surprised because every interaction I have had with Sonos (both) has been spectacular. 

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    3 replies

    Jeffrey_35
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    • Jeffrey_35
    • Headliner III
    • Answer
    • June 3, 2021

    That’s gotta be frustrating as all you know what. I would just return it if it’s in the 30 day window and get a refund. Then if you want to nuy a new one. I am really surprised because every interaction I have had with Sonos (both) has been spectacular. 

    “The true sign of intelligence is not knowledge but imagination.”
    M
    M
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    • Mauresi85
    • Author
    • Contributor I
    • June 4, 2021

    That’s gotta be frustrating as all you know what. I would just return it if it’s in the 30 day window and get a refund. Then if you want to nuy a new one. I am really surprised because every interaction I have had with Sonos (both) has been spectacular. 

    Ya, it’s been a very bumpy road to say the least.  Over two days and still no resolution lol.  Hopefully I can get it taken care of within the next day or two, no idea why it’s been such a struggle… I’m exhausted.  

    M
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    • Mauresi85
    • Author
    • Contributor I
    • June 4, 2021

    Just wanted to give a huge shoutout to David in the sales (return) department for making this all come to a conclusion. Made all this so easy and simple; big, huge thanks to David!!

    Airgetlam
    James L.
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