Components and Architectural

Hi My Iphone 11 (software version 14.4.2) sonos S2 app continually shows ‘unable to connect to sonos lets fix it’, when I click to fix it and follow the instructions (power off speakers and then the wifi hub), eventually it connects, until the next time and then the same message.The system is less than a year old and includes a bean, 2 x one, one sl and sub.I’ve put the app on my laptop and it seems ok but keeps asking me to reauthorise apple music, which I do but still doesn’t show it.I have 180Mbs fibre internet on a BT smart Hub 2 wifiAny guidance appreciated, thanks

Hi, I’ve seen various posts on this but I’m still struggling to keep all sonos’s connected, they regularly stop playing and drop off the app.Google router is ethernet connected to a virgin hub that’s been put into modem mode. Also ethernet connected via a switch is a play:1.I then have 3 more play:1s and a Play:5 that continually play up. I’ve tried switching the channels and have tried removing the wireless network from the app, nothing seems to fix it. They barely work for 5 minutes before one of them dropping off. Any thoughts? John B - you seem yo be  bit of a pro - interested if you can help. 

My ethernet-connected Play 5 keeps disconnecting. I unplug and restart the device and it works again for a few hours but then can’t be found again. The rest of the network (wifi) works just fine.

Hello, I have reconfigured my home network and I have to reconfigure all devices.My Sonos (I have a couple of Play:1 configured in stereo mode) are unable to complete the config procedure. I go to SYSTEM - NETWORK - NETWORK MGMT and I launch the procedure.As the sonos are plugged (they are working only in wired network) I have to unplug to proceed, the app say to connect to the local Sonoswifi THAT IS NOT TURNED ON and the procedure fails.Any suggestion ?Thanks in advance

Alarm comes on.  Notification appears. I hit the Snooze icon.  A notification confirms the snooze and when the music will come on again.  But the music doesn’t come on again.  Anywhere from 3 to eight minutes in, the system just forgets it’s doing a snooze.  Doing testing, the snooze works properly maybe once out of 10 tries.  Spent two hours with customer support - chat and phone.  They had me change the SonosNet channel (“Could be interference”).  Had me unplug everything, including the router, to reset.  The alarm has worked fine for 14 years, then just stopped working a week ago.I’m on S1.  I have a hybrid system with an ancient Connect:Amp and Connect, plus a new Amp purchased last year (when they scared us into upgrading) and two Play:1s.  I also have a CR200, but the problem happens whether I’m using the CR200 or an Android phone.  And it happens regardless of which “Room” I set for the alarm.Any suggestions appreciated.  My next move is to try to isolate the problem by removing

Just wondering if/when android 7 devices no longer funtion as controllers, will the S1 app (and spotify app) for Windows 10 still work as controllers for my 6 Sonos speakers?

I have a Playbar, a Beam, 2x 1, a 3 and a 5. And a Bridge.At different times, one of the 1s and the 5 and now my Playbar have just stopped registering any power.I’ve changed fuses, interchanged cables, tried different locations and sockets, and nothing works.I think Sonos are simply shocking products for the rate at which they seem to be failing judging by my experience and that of other users I’ve seen commenting on the web with the same issue and lack of any fix support.I have two bose systems; a Wave I’ve had since 2001, and one home entertainment system which I’ve had since 2005. Both of which have been no problem.What explanation can Sonos offer? And what will they do about my most recent failure being the Playbar? 

About a month and a half ago Stitcher stopped working with my Sonos system. I tried deleting it and adding it back and I get an error saying the stitcher server did not recognize my account. Stitcher works fine. I can listen and sign out and back in to it’s app with no problem. Interestingly if I choose create account when adding stitcher to sonos it takes me to a 404 page https://www.stitcher.com/Sonos/sign_in.php  Can you please fix this bugI ran a diagnostic. The number is 444405896

I am not a radio engineer. In the past four months I have had to factory re-set my 3 Sonos multiple times. There have been no changes to my WIFI system, location, etc etc.“Which” advises that there are more reliable wifi music systems and my wife has decided that we will abandon Sonos and buy a system that works

Hi This question was raised 4 years ago and it’s baffling that there is still some issues about it.Songs with Japanese characters as their title/artist/etc. are displayed in giberrish although they are perfectly displayed with other software (MediaMonkey, or just Windows Explorer...)This is the case on both Windows and Android apps.Any idea how to fix this issue?

Hi. I am using Playbase with my TV and Apple TV 4K.  Setup:HDMI from Apple TV connected to the HDMI ARC port of the TV.  Optical cable connection between TV and Sonos Playbase TV sound settings it set to ‘External Speakers’It was all working as expected. I was able to control the volume of my Sonos with the Apple TV remote  It would not link/change the volume on my TV.  I recently did a software update on my Apple TV and on the TV (Android). Not sure what caused it but now, The volume buttons on Apple TV also controls the volume of the TV. So when ever i increase the volume, both outputs are active and i hear double sound.  Its really annoying. Checked all settings of TV, Cant disable tv speakers.  Anyone else faced this issue?

Recently switched from Ziply/Frontier/Verizon FIOS to T-Mobile Home Internet.Until this morning, had no problems related to SONOS, but now, get black screen and message “Sorry we can’t connect to SONOS” and the following suggestions:“Let’s try some things:• Turn your Wi-Fi off and on.Unplug your router, then plug it back in.Check the power to your products.• Restart your computer and try again.Changed router or Wi-Fi settings? Go tohttps://faq.sonos.com/NewAP” I’ve tried them all, and can’t get hooked back up.  Both are on the same network, which is fed through T-Mobile Gateway to Google mesh wi-fi & out to all devices.  Connection to SONOS is fine using the iphone and ipad apps on same network.Any suggestions?Thanks! 

My Gen 1 play 5 makes a regular  thudding noise after about 10 minutes of being turned on, this gradually increases in speed until it becomes continuous, this happens during standby as well as okay back, any help appreciated.

Can’t get the Controller CR200 connected to my multiroom system running on S1 sw. I have one Play 1 wired to the router and connecting procedure starts but do not find the system. So most likely system versions do not match, possible to downgrade the system to get the controller connected and then update all back up again?My system is running on the latest 11.2.8 version.

I have recently purchased a Sonos Roam (Kitchen and garden/garage) which I have connected to a Sonos One (Back Room) and SL (TV Room). When all connected in the house everything is fine. However on using the Roam in the garden via WiFi Extender it drops out and I get the following message.  “Some Sonos products are using a WiFi Extender. If you include one of these in a room group, you won’t be able to play music in that group. To ensure playback in all grouped rooms you’ll need to permanently wore a Sonos product to your router” I did connect the SL to the router however still got the drop out and above message.Help please.

Been running Sonos for 10 years or so across 7 zones.   I added Spotify to my services and suddenly all my rooms have disappeared but one.   The one that has remained will not work either, it will allow me to select music but no progress when hitting play.I was on hold on the phone line for 20 minutes and then suddenly the hold music stopped….still on the line but don’t know if I have been dropped?Tried chat as well and stuck on “transferring to agent.” Any help would be appreciated - super frustrating. 

Hi All,Running Windows 10 x64 here. When I update Sonos, it will no longer launch, it gives the below error. Then next time you reboot the system will not start at all - it gives a blue screen. Luckily my system is a Virtual Machine and I can restore back to before the system update.Can anyone help. 

Yesterday I installed my new Sonos arc.  As soon as it was installed my move and one SL disappeared from the app.   The strange thing is that I can still play music on both directly from Spotify.  This makes me think it is a Sonos app issue and not a network issue.  Please advise. 

We bought a new Sonos for the bedroom on the third floor of our townhouse. The second one is on the middle floor and the third one on the kitchen on the ground floor. Three of us in the house using the Sonos and all experiencing different states of connectivity. Sometimes we can see all devices, sometimes two and sometimes none. All are different at any different times on each of our mobiles. Router is on the middle floor and we have tried everything we have found in line. Unplugging, re booting etc. Anything we have missed before having to buy a booster? Thanks 

Hello,I’ve two songs in my Sonos Favorites that I cannot delete from the Favorites list.There is no menu to delete them.I cannot play them eitherI’ve tried from the Android App and the Windows App. Like ghost entries.Can someone help me ?

Connection to Sirius lost. Still able to connect to Sirius on other devices in the house, just not to SONOS

Hi All, I am becoming increasingly frustrated with my Sonos app not locating my Sonos system. Once I have turned the items off and then on and reset the router and connected my play one through a cable it works for about 10 minutes then loses it again. Then I have to do the same process all over again! I give up, I loved my Sonos system but no longer this is infuriating as I can’t listen to any of my music. It still works fine on my TVs around the house but I can’t locate the system on the app!  There has got to be an issue with the app!!!  

Sonos is unable to tell me why my 3 groups of 7 speakers (G1:Play 5 R+L+Sub, G2:One SL R+L, G3:Play 1) with Boost in my main 20x30 foot, open-concept floor go out of sync while playing Spotify. Spoke to three tech reps over 2hrs and 45min tonight bc their line kept dropping (1call back of the 4 hang-ups, obviously)  Conclusion: Sonos claims 80mbps fiber-optic Wi-Fi download speed is not enough to play Spotify music on the 7 grouped speakers without interruption.  Recommended I call my ISP and get more bandwidth. Of course they will not tell me how much download speed is required, whilst their published documentation says minimum 5mbps.  Nor are they able to tell me why this only happens with Spotify premium and not others like TuneIn, Mixcloud or Amazon music.  Any ideas?

I need help troubleshooting an annoying issue with our Sonos setup. We have 9 different Sonos units: 3 Ones, 1 One SL, 1 Five, 3 Playbars (one with a sub, one with two side speakers).It seems like every few months the system starts to bug out, music won't play on the speakers I try to play it on, for example, I'll select Dining Rooms 1, 2 and 3 to play music, the app will show music playing on all 3 but it'll only be playing on one or two of them. I'll start to get get error messages trying to play music from pandora "Not authorized to play pandora" despite it working every other time. Error messages from music off Napster. Sonos will start playing the song, then give me a "not authorized" message and skip to the next song, just to repeat each song it's skipped to.The only way to fix this is to go and unplug every Sonos unit, restart my internet, then go plug all the Sonos back in. This only solves the issue for a few months when all the above issues start up again and I have to reset

I have had quite a few issues with connect to my move from my Iphone X via Bluetooth.I finally managed to connect , after several resets of my Move and Iphone,  by being at least 3 m away .Then the sound ( via deezer app ) would either not play or kept cutting out .  This was  resolved by keeping my iphone at least  6 m  20 ft away from the move. How can this be resolved as its not practical tokeep mt phone away for the move .