Components and Architectural

I’ve seen some prior discussion on this, with no specific resolution.I have two identical Connect S15 units.  Both are on wired connections, not WiFi.  One recently started going offline (does not even respond to ping).  This repairs on reset, the unit works for a few minutes then goes offline again.No changes to the network, the other unit works fine.  I’ve tried swapping their positions in the house, no change.  Factory reset didn’t help.Sounds like a HW failure, are there any easy repairs?

I have upgraded from an Asus WiFi router to an Asus ZenWifi Mesh system.It’s running in Tri-Band SmartConnect mode with a wired backhaul.The “airtime fairness” system is disabled. (It was by default)Have tried going through the reconnection steps in the Sonos app on an Android and an iOS device.Connecting the phone to the 2.4Ghz band didn’t seem to make any difference.The app goes through the steps involving pressing the top two buttons and the pressing the top and bottom buttons until each speaker chimes (more of a chirp) and the light flashes orange.The first few times the Play 1 and Play 3 process has completed fine but when I next reopen the Sonos app it’s once again showing greyed out options.Rebooting the Asus hasn’t helped.Only turning on the primary router hasn’t helped. I can see that both Sonos speakers are connected in the Asus router network map. I have tied wired ethernet connection with the Play 1 and that works but once removed the Sonos app again reports it’s unable to

Hi, I am on my iPhone trying to log out of the account linked to my Sonos system to log into another account in the same phone but it will not forget the old account and/or let me sign into a new one. The email address is pre saved when I go to the log on screen and can’t be deleted. I have followed all the steps of logging out, changing system ownership and changed my new account password 3 times so I am 100 percent sure the details are correct. Can anyone help please??! thanks!! 

Hi,I have a Sonos Amp connected to a Preamp.  The Preamp has a turntable and a CD player.I link the Sonos Amp to different speakers around my house (a paired set of Play 5s + Sub, and two Beams)I have been unable to play music from these sources because the Line-In is not working.  In the app I get a message saying “Line-In has been disabled on this Sonos system”. However, I have not disabled anything.  My set up was working flawlessly yesterday and I haven’t faced this problem before.I rebooted my router and the Amp, jointly and separately, in different orders. I’ve also checked the Line-In connections.  Nothing appears to work.I requested a diagnostic report. The confirmation number is 2146337480.Thank you very much.

Hi,I recently upgraded my broadband and router and since then I have lost the system on the app. If I log into the app it tells me that it is “Unable to connect to Sonos Let’s fix it”. If I select then takes me through some steps and I select one of my products, press the buttons and connect. The App then says “Sonos” Wants to Join Wi-Fi Network “SONOS”?” so I click Join and after a short while I get the message “Unable to join the network "SONOS"”. I’m the told my mobile device couldn’t connect to my Playbar and to move closer and make sure it’s powered onI’ve checked all the App permissions and they are OK. The devices work on my TV (Playbar, Sub and two Play:1’s), in the Kitchen via the Alexa App (Play) and bedroom (Play). I’ve deleted the App and reloaded it with no joy. I don’t have a Wi-Fi Network called “SONOS” and don’t recall ever seeing one.Help!! I’m rapidly getting Tourettes   

Hi recently subscribed to the Plex premium service and anything on my mobile works fine on Sonos. It's just music on my WD NAS won't work. If accessing the Plex app via the Sonos controller it works fine.Any ideas? Assume it's a NAS setting rather than the app. 

A minor question: in applying the latest update to my twelve unit S1 system, I ran into a problem that was resolved once a bridge was powered off per Sonos troubleshooting advice, which also recommends permanently deleting the bridge. I managed to get all units updated by some further antics, and now all - including both bridges - are on the latest S1 version. Why though is the bridge in such disfavour? I find that my bridge units, one of which is also the root bridge, work fine and serve a purpose...and when they don’t if hardware fails, I won’t complain. But till then?

When trying to play songs from my Liked songs library in Spotify, I get intermittent swapping errors of “an error occurred 701” or simply “unable to add song to queue”.All other playlists work without issue.I have approx 4000 songs in my library however in researching this problem, it looks like a previous person advised that it should be able to accommodate ~6.75k (+/- depending on metadata.Could someone assist in confirming how I can get around this error?

I've a Sonos ONE SL pair using the Sonos S2 app with a weekday alarm. I have "Virgin Radio UK" set to come on at 07:27 Mon-Fri which is set through the Sonos Radio Station service.However, one or two days in the week, a completely different (random?) radio station plays instead. Or, the Sonos chime. Today, I had Radio X, another time I had the BBC World service. The app incorrectly reports that I am playing my chosen station. It is not a particular day it happens. It always seems to be one or two days in the week it happens, or the whole week passes through playing my chosen station as expected.Is there a known issue/bug as to why a different station to the one defined is played at the set alarm time? It appears that this is a long running issue that is now probably ignored as an agravation to many others.Also, this issue appears to be repeated across your community channels for the past 2 years! Network interference has been cited as a cause. My system is fully ethernet wired back to

Hi. I have some slight audio dropouts in my Sonos One SLs that i use as rears in a Setup of Arc+Sub+LS+RS.As my main listening position is usually close to the RS rear, this is obv. somewhat annoying when watching movies.My diagnostic number: 121101499Setup: Arc is wired into a FRITZ!Box 7590 (latest firmware). Rest is on SonosNet.I checked with the FRITZBox which channel has the least amount of devices and the strongest other accesspoints seem to be on channels 6 and 11.In the app, i set SonosNet to Channel 1 and my router to Channel 11. However, no matter what SonosNet channel i pick, i still have a lot of dropped packets in the /support/review site.  I’m left with two ideas:don’t use SonosNet hardwire the rearsBoth of which i would rather no do if the problem can be solved by a different way. What’s the suggested approach to fix this? Could this also be a hardware defect by the Arc or something?Is there any way to find more information about why a lot of packets get dropped?Thanks

Two days ago, my Spotify playlists started skipping forward to the next song within ten seconds of playing the first song. Prior to that I have never experienced this problem and nothing has changed in my home network setup. If I go back to the first song after it skips forward, it will play through. Anyone else experiencing similar issues?

I have a static noise or buzzing from playbar when i connect it to power. The noise is always there. Sounds like i high buzz. Can not use as sound is terrible. Even when playing buzz . Sounds like it comming from power source. 

I haven't been heard back on my play 5 replacement in Singapore for 15days now.. my case number is 0XXXXXXX. Lines are busy and when I do get someone from customer service they are unable to give me an answer. What help can I get ? [Moderator edit: removed case numbe]

I've started a summer job and the worksite system recently upgraded from S1 controller to the S2. I opened the S1 app, was directed to S2 app (gold icon) and now I'm getting message that the system needs to be updated. Someone else set up the system, there's a different email address listed and ots asking for THAT account info to...idk update the already updated system? How do I login to be able to continue to play music like I could last week using the S1 controller? 

Spotify is just flat out not working at all in the Sonos app. Sonos S2 platform, all Sonos amps hardwired into the network. Normally generally have had no prior issues with Spotify integration & use in the Sonos UI< until very recent days. Reauthorize Spotify & it does nothing. Spotify app itself is working fine. Some issue between Sonos & Spotify.  Deleting & reinstalling apps doesn’t fix anything either. Diagnostic report #: 711941355Help! Thank you!

I’ve got a play 5 that has recently been exhibiting problems connecting to Tunein or Sonos Radio. I have a both a bridge and a boost and after reading the forum here, thought I would start my troubleshooting by taking wireless out of the equation and so I plugged the Play5 directly into the switch and powered the Boost and Bridge off.  I can get to the Play5 with the Desktop or Mobile apps, and can make station selections, but can not get them to play; I get a “connecting” message and then the app gives up. I can play Tunein on my local desktop in a browser with no issues, so that doesn’t seem to be the issue. Also I can adjust the volume controls on top of the Play5 and that is immediately reflected on the volume slider in the app, so the Play5 is communicating with the app. Suggestions? Also, I tried to follow the instructions to remove a Sonos Bridge, but there is no “Bridge Removal” in the Tools section per the instructions. (https://support.sonos.com/s/article/3458?language=en_US#

Have six play ones and a Sonos connect (v1).  Inadvertently installed S2, no NOTHING works.  Spent >1hour on phone with support.  Everything has been rebooted, reinstalled, factory reset…...nothing works.This is a PR nightmare for SONOS….as it should be.  I have recommended SONOS for years, but now I will tell folks to run screaming.  Does anyone have any ideas?  I’m pretty sure I have tried everything mentioned on the boards, Sonos troubleshooting articles, and customer support.IF YOU ARE CONSIDERING A SONOS SYSTEM.  PLEASE STAY AWAY UNTIL THIS IS RESOLVED!!

Explanation:  I own 2 Roam units.  I have paired them and received sound from both.  I placed a small dot of red nail polish on the bottom of one, named it “Roam Red”.  Left the other one without a dot, called it “Roam Black”.  I have used both units independently, and each one produced sound. The problem occurs when I try to put different output to each Roam speaker.  Lets say I start an audio book on the “Roam Red”, it will commence and I will hear the selected content.  Now, assume that I also want to play music, if I attempt to start something on the “Roam Black”, without pairing, the “Roam Red” will stop playing.  As soon as the music starts to play, the audio book will stop (Roam Red goes silent).  If I try to restart the book, it will play, but then the music stops (Roam Black goes silent).  I don’t understand why this occurs.  Each Roam speaker is assigned its own room, so when not actually paired, either one, or both, should be able to operate independently, and should not aff

For the last month my Spotifiy alarm hasn't been working, and I've been waking up to that dreadful Sonos Chime. I have deleted and re-created the alarm numerous times, re-set my internet, re-set my Sonos, re-connected Spotify, and it still starts with the Sonos Chime. I know it is not an Internet connection issue, because once it goes off I immediately turn on the Spotify playlist while I'm half-awake. Any ideas on how to fix? I'm using the S1 app for a gen 1 Play:5

Until recently, I used CONNECT:AMP to listen to music on my speakers connected to my receiver. I liked that the receiver would POWER ON whenever I selected music to play either through the Sonos app or the Amazon app. I had to update to PORT. Now the receiver doesn’t respond to the apps. I manually turn it on to hear the music through the speakers. Is there a way to remedy this? 

Hello, My stereo speakers in my office rarely work. My right one often is recognized and plays, but many times the left speaker does not play with it. One of the speakers fades out probably 60% of the time. Assistance would be appreciated.

I have Sonos CONNECT connected to a new amp, and that in turn connected to my floor standing speakers.  When I play a CD thru the Amp and speakers it sounds fine, but when i stream spotify thru CONNECT the bass sounds awful.  I have tried turning down Bass and increasing Treble on the Sonos App and this helps a little but not much.When i play Spotify thru my other systems (eg car stereo) it sounds fine.Do you know why my CONNECT is distorting the Bass ?

Hello, I  own a sonos 1 and a sonos Play 1 that are synchronised. From time to time the Sonos play 1 stop playing, you can see the equalizer icon moving on the app icon but there is no sound coming out from the device. When this happen I try to stop the music or mute one of the speakers, even reset completly the app but it does not work.The sound just randomly come back on the sonos play 1 for no apparent reasons.what should I do ?thks for your help

Had rega p2 playing through denon amp and 2 bookshelf size speakers but of reasonably good quality. Swapped this for a preamp and Sonos Five and somewhat disappointed. Really seems to have very poor bass or was my old system giving out too much bass that I got used to it. I’m not a bass addict main music rock/indieTurned up the EQ bass to max. Hope someone can help 

Hello.I found an annoying little thing when the volume limit is set to any other value than 100%.For example when the volume limit is set to 99% the volume levels 0 and 1 are muted and when the volume limit is set to 30% the volume levels 0,1,2,3 are muted. I’m guessing it is problem with wrong rounding method (rounding down instead of up).I think that expected behaviour is to set 0 to mute and 1 to minimal volume whatever the volume limit is set.I found it when my alarm volume was set to 3 and later I changed the volume limit to 30%. There was no morning alarm next day. ;-( RegardsTomasz