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Network Problems

  • May 30, 2021
  • 6 replies
  • 264 views
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I have happily enjoyed Sonos for many years but am currently experiencing a never ending series of issues with my system. Something is not right in my network. Symptoms are constantly disappearing rooms, network connection speed errors, playback skips and stops on streaming radio, Deezer (hifi), music library, etc.

My system includes six players on SonosNet with a Connect to router via ethernet. Router is Netgear Orbi RB50 with two satellites. Service is gigabit with WiFi speedtests in the range of 375 mbps. WiFi is channel 1.  SonosNET channel 11. 

I have rebooted the system and brought devices back one at a time to try to get things stable. Changed channels. But nothing has  worked. Please help. 

Diagnostic 789026404

Best answer by Corry P

Hi @Stephen Weeks 

Welcome to the Sonos Community!

Your system is suffering from interference at the Office Connect.

Please read our Reducing Wireless Interference pages on identifying possible sources of interference and remove them so they’re at least 1m away from the Connect.

That should help at least in part.

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6 replies

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  • ClausN
  • May 30, 2021

Have you tried another ethernet cable? Or try connecting another speaker by ethernet in stead of the Connect.

S
  • Stephen Weeks
  • Author
  • Contributor I
  • May 30, 2021

No. Will do. Thanks for the tip. 

S
  • Stephen Weeks
  • Author
  • Contributor I
  • May 31, 2021

Bad ethernet cable! Thank you!

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Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • Answer
  • May 31, 2021

Hi @Stephen Weeks 

Welcome to the Sonos Community!

Your system is suffering from interference at the Office Connect.

Please read our Reducing Wireless Interference pages on identifying possible sources of interference and remove them so they’re at least 1m away from the Connect.

That should help at least in part.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S
  • Stephen Weeks
  • Author
  • Contributor I
  • June 1, 2021

Thanks Corry. I did move that Connect a little further away from my router, which I assume was the problem device. And replaced the ethernet cable. All seems well now. 

Airgetlam
Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • June 1, 2021

Hi @Stephen Weeks 

Fantastic! Glad to hear it - thanks for updating us!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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