Thsse two points may be linked or may be separate issues. I already have two devices regisfered to me which are part of my regular network,. I have just bought a third device on ebay but two problems exist first it only seems to work when connected to an ethernet cable and second i cant seem to add it to my network and when digging into the settings it shows it is controlled by the original owners email
ANY THOUGHTS PLEASE?
Best answer by Ken_Griffiths
Perhaps try a factory reset of the device, as described in the below link and then do the setup again:
Perhaps try a factory reset of the device, as described in the below link and then do the setup again:
After the factory reset it should connect unless there is an issue with the Sonos radio.
If there is submit a diagnostic while you have it connected by wire and pass the number to Sonos with a request they look into it.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.