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Spotify complains of unstable wifi

N

I’ve been listening to Spotify since purchasing my Beam and OneSLs several months ago. Last week, Spotify started complaining that my wifi was unstable. All other services play fine.

 

I’ve forwarded a diagnostic (200988785), and verified nothing is blocking between wifi hub and Sonos.

Best answer by GuitarSuperstar

Try unplugging your Beam and One SLs from power for about a minute and reboot your router and phone. You can also try removing Spotify from your music services in the Sonos app and re-adding it. 

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3 replies

G

Try unplugging your Beam and One SLs from power for about a minute and reboot your router and phone. You can also try removing Spotify from your music services in the Sonos app and re-adding it. 

"Receive with simplicity everything that happens to you." - Rashi
N
  • NancyD
  • Author
  • Contributor I
  • 2 replies
  • June 9, 2021

I did all that prior to opening a ticket. I’m quite curious what the diagnostic says.

 

Thanks for the help!

N
  • NancyD
  • Author
  • Contributor I
  • 2 replies
  • June 9, 2021

On a whim, I tried a restart again. This time, I stopped them in order (Beam, SL-Kitchen, SL-Office) and then brought them back online in the same order. Voila! Spotify works a charm, and Sonos now starts music faster (previously, the delay was occasionally over a minute).

Thank you  :boom: GuitarSuperStar :boom:

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