Amazon Alexa and Sonos

Hello All Due to the BBC radio issue with Google assistant I've had to change to Alexa. I now have an issue with Spotify "Your Daily Mix" playlists from the "Made for You" section (the one to six playlists created by Spotify based one what you've been listening to) - this worked a treat with GA but Alexa can't find them. It can find "Discover Weekly" ok though. Anyone know if it's me doing something wrong? Cheers, Andy.

Having a persistent issue (despite troubleshooting) with Spotify + Sonos. I started experiencing the issue wherein using a voice command to my Sonos One or Beam resulted in Alexa acknowledging the command correctly but then not playing the music (for example “play some jazz”, Alexa responds “Playing Jazz”, but then silence...). Interestingly, while this happens with Spotify (my default music source), when I ask for a radio station (which is streamed by iHeartRadio), it has always worked perfectly without a single exception. I followed the pinned article’s troubleshooting instructions last night (used Amazon web interface to deregister all speakers, removed voice assistant in Sonos app, then re-added it, etc), and this did solve the problem...but only temporarily. This morning only 12 hours later, I again asked to play music, and again Alexa responded as expected, but music did not start. This seems to be a persistent bug; anything that can be done / are others experiencing this? I don’

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup process does use two different apps, so don’t stress if you’re having trouble, we can help.If you are reading this thread, you will now be aware that integrating the two platforms requires several authentication steps which require you to move between applications and interfaces, providing login details and authorising services along the way.Simply put: It involves some moving back and forth, providing information as you go.The issues this post may help you resolve include but are not limited to:- "Your Spotify account does not support streaming on this device."- Radio stations not playing when you ask them to.- Asking for something to play- whether this is acknowledged or not- only to be met with silence.It is worth noting, however, that several of your desired functions may simply not be av

I used to be able to listen to Beat 106 Scotland via Alexa on my Sonos devices but now none of them work.  The service is enabled through Amazon Alexa.When in the Sonos app, I receive this errorUnable to play ‘listen.m3u’ - the song is not encoded correctly.I have tried adding the radio station through Tune In by adding the URL but it still doesn’t work.Hope someone can help or shed some light as to why it no longer works.

I have the sonos move, and every time I travel with it (now 3 separate trips, 3 destinations) the alexa voice control doesn’t work for music. Commands which work at home that do not work while travelling:alexa stop alexa play alexa pause alexa play xxx song from apple music alexa play xxx song from spotifyThe “play music” commands report that they work, but the music never actually plays.Interestingly, volume up / volume down / set volume commands work. So do other alexa functions, asking questions, setting timers, and so on.

Have been trying to stream music simultaneously to a group of Amazon and Sonos Alexa enabled devices. I called Amazon and was told it was not possible. I called Sonos and was told it is possible.I uninstalled and reinstalled both apps. I can get the mixed devices in the same group, but not in the same multi-room music group.I had to set a preferred speaker in the group and it only streams there; not to my echo and dots. What am I doing wrong?

"audio actions and routines are not currently supported on this device" and then it does the audio routine; both on beam and one...

Hello I recently added Alexa to my iPhone. My sonos will do everything I aks it to do except play mu music. I have removed/added/removed the skills and rebooted my whole network and systems to no avail….Help me please I also have lighting applications on phone controlled by Alexa but my sonos does not seem to connect with the functoinnalities  

After several conversations with Sonos support, I have discovered my Echo Dot is causing interference with the Sonos Connect, which intermittently stops the music and produces error messages such as, “Encoding error...” or “SiriusXM no longer plays Ch. 76...” I had used the Echo Dot for a year without this problem, which began about a month ago. By now I’ve tried changing to the Wired configuration, and making sure the Channel of the 2.4G connection to my cable modem/router is different than the Sonos network channel. Alexa still works with the Sonos speakers. Anyone else have this problem?

Hello,I’m from Portugal. Cannot setup voice control on my sonos one because i live in Portugal. When will i be able to setup this amazing speaker with alexa?

We have a sonos one with alexa. Will this work in Australia?

I am new to Sonos and bought an Arc with two speakers for the TV in lounge. However, I am trying out the Sonos One and Sonos One SL in the kitchen and they are fabulous. My issue is that Alexa was working fine with the One but then I paired it with the SL and it has stopped working.The shop told me I could pair them and still use voice assistant. Help, please.

I have google assistant working on the sonos with everything working ok, but can’t get it to add anything to my ‘shopping list’. It keeps saying i need to change my permission. I’ve allowed everything on my app, I can even add things to my ‘shopping list’ via voice control on my phone, but not on the sonos.  Help?!

I have a sonos one & beam both Alexa capable and both in a group on Alexa. When I ask Alexa to play music it is only playingfrom 1 device within the group. This use to work and the only thing that has changed is that we had a sky box installed. 

Spotify and Tune In will not play on my Sonos I have switched router and have Deco M5All was fineNow Alexa is working When I say play xxx It says XXX from Spotify. However silenceI can control the speakers and play Spotify from the phone app. Alexa works for other skillsI've deleted apps skills etc many times I've rebooted speakers and reconnect to networkVery frustrating for such an expensive item Help needed

Bonjour,Commande vocale Alexa : oui, mais !Bien que la plupart des produits Sonos intègrent directement la commande vocale Alexa d’Amazon, les appareils Symfonisk ne le font pas. Ni le haut-parleur de la lampe, ni celui de l’étagère ne comportent de microphones intégrés. Ainsi il n’y a aucune commande vocale directe avec Alexa, comme sur le Sonos One ou le Sonos Beam.Mais, vous pouvez toujours contrôler les enceintes Symfonisk via :Alexa avec un appareil équipé d’un micro compatible Alexa, Mais aussi avec les dernières enceintes Sonos intégrant Alexa Sonos One : 229 € l’unité (en noir ou blanc) Caisson de basses Sonos 700 € Sonos Playbar aussi à 669 € (lire le test) la barre de son Sonos Beam à 449 € Amazon Alexa avec votre smartphone.En voyant cela, je m’interroge sur la compatibilité avec une installation (Sonos Beam + Enceintes SYMFONISK et des Amazon Echo) pour diffuser du son (Streaming Musical) ou essayer de créer des groupes d’enceintes et éventuellement les inclure dans une

Hello -- I have a Sonos Playbar and Sonos Ones in my apartment.   Just bought a Sonos Move for to use for the summer at a rental beach house.  I added Alexa in the Sonos app and the Move is showing up in the Alexa app on my phone.  Alexa can tell me the time, set a timer, tell me the weather, etc.   I can also play music from the Sonos App and access my iTunes/Pandora/Spotify/etc.    When I ask Alexa to play [Artist] on [iTunes/Pandora/Spotify/etc.] she responds: “to do that, first enable the skill for your sonos move in your Alexa app, then ask me to discover devices.”  I have tried to follow these instructions, to no avail.    Is it possible that Alexa cannot work on two different WiFi networks?

I’ve just set up my Sonos Arc and Move and when ever I ask Alexa to play a radio station, it constantly breaks up and even repeats itself. If I ask Alexa to play anything from Apple Music or ask for information, it’s perfect. The Move is In a separate room to the Arc and not linked. This has been happening for a few weeks now and it’s driving me mad.Has anyone else had this problem?

When the Sonos skill will be in Alexa Brazil?

I have a Sonos One and I am getting Alexa to talk to me but when it comes time to paying something from an App or from Spotify it says device is online.   I have disabled all the relevant skills and reenabled them but nothing plays.  Alexa talks to me and is responsive, tells me all about the app and the cost etc  but then nothing actually plays and she says device is offline.   I see it online when i play music from my Spotify app.  Its just not working with Alexa. Help please 

I have used alexa or a while on beam. Now alexa cant be found anywhere. Any tips how to make this work? Sorry about my english :) 

Alexa has stopped playing my flash briefings. Also, Spotify no longer responds to voice commands. Spotify does work through my app. Please help as I have tried everything I can think of and I’m becoming more and more frustrated.

One of the earliest questions was around voice control over the playing of local music, as most people were expecting to be able to do more than just pause it.And Sonos kept saying it was something they were looking at.Three years later - can we do it yet?

I wonder if anyone can confirm if they can get any “sleep sounds” skills working in routines since the 12.1 update? I’ve been using Rain Sounds by Sleep Jar and tried a few others by different developersWas happy to see that Sonos now officially supports Alexa routines, but whilst I can now get Alexa to say the time/weather/various custom phrases/etc as part of a routine (without the dreaded “Audio actions are not supported...” message!), it won’t play any sleep sound skills that I’ve tried. I just get silence.If I trigger the skill outside of a routine (eg “Alexa, open rain sounds”) it works fine.

I just purchased Sonos Arc and installed it on my tv, it is amazing however the mic light does not turn on hence I cannot use Alexa on it