Amazon Alexa and Sonos

The integration between Sonos and Amazon can sometimes throw up annoying, confusing and sometimes completely random issues.  A very large proportion of these issues can be resolved by some very simple tasks.  These have been documented across multiple posts and have remained fairly consistent since the functionality was released.  However, some of my earlier posts are now obsolete due to changes within the navigation and terminology of both the Sonos and Alexa Apps.  As a result, I have compiled an updated set of steps to help users resolve the most common issues.  However, before we start please don’t get phased by the scale of the steps below, they are not all required!  I have tried to list these with the most common and easiest solutions first building to a complete reset.  But before we start, if you are experiencing issues with Alexa, then please check for any outages on this page first: Sonos Status If Alexa is not responding but has in the past, please ensure that the mic hasn’

Can anyone help with this issue - on Sonos 1, I have installed Alexa and enabled the skills via alexa - but no BBC station will pay after the initial “BBC sounds” announcement…. I have installed……deleted, re enables, … rebooted and disabled and then re enabled the skill but to no avail…… and also……. Alexa won’t play any music at all ……..any help or assistance would be greatly appreciated…….

As described extensively in this thread, multiple users have reported the consistent need to ask Alexa (or Google Assistant) twice to play music on Sonos from Spotify.  This appears to be related to an erroneous stream limit error from Spotify that is not being handled correctly by Sonos.   A fix was apparently released for S2 systems in 2021 that resolved the issue for S2 systems, but the issue remains unresolved S1 systems.  I suspect most S1 users have either given up on Spotify, Sonos, or both at this point.As described in the above-linked thread, this problem can be replicated as follows (including on my own system):When issuing a voice command to Sonos in any room I have the following situation:If SONOS is playing or has recently played via voice command: No problem; music will play properly. If SONOS is playing or has recently played from Spotify Connect: No problem. If SONOS is playing or has recently played from its native app: I will have to ask twice. The first time it will

Hello, I just got my 2 Sonos Move speakers and I have been trying to get Alexa to work on them but no luck so far. As the title suggests both apps of Alexa and Sonos say that it is not available in my country, being The Netherlands. I know that Sonos officials are not permitted to point us in other solutions however if anyone knows of a solution to this one I would gladly listen to them. So far I have been using Google Assistant but I would really prefer if I got Alexa to work on these. Thank you in advance for your help.

I had amazon alexa linked and working with my sonos one. Used it primarily to play spotify. At some point the announcement feature did not anymore work. I have sonos one, sonos one sl and beam gen 2 connected to my sonos network and s2 app. for that reason i disconnected voice assistant services for alexa to try repair. Now when i try to add alexa voica assistant, i can’t find it in the list of available voice assistants in sonos app - services and voice - add a voice assistant. It only lists sonos voice control. Also google assistant does not appear on the list. i followed many different advices from disabling alexa skilla, logging out and taking power off from my sonos devices without success. Any suggestions what could be the problem.

Can any Alexa assistant controls the ARC SL ? 

Paired Sonos Ones in our kitchen to replace Alexa Echo.   Not when requesting music via Alexa on the Sonos, the volume is a”all over the place”.   Often starts very low or not at all, then jumps back to normal volume after 1 to 2 minute delay.   Removed and reinstalled Alexa Skill, but same problem.   Very annoying.   Just want Alexa request songs to play a normal volume and not eratic behavior.   Ideas? Moderator Notes: Edited Original post, so that it doesn’t look like it’s been replied.

Hi, I bought Beam and Sonos One last week, was working brilliantly for one week with Alexa, but this morning stopped working with Alexa. Have done everything….reset wifi, reset both speakers, logged out of all amazon accounts, deregistered devices on amazon website, in app etc. cleared apps data,uninstalled apps, renamed speakers, etc etc etc. Everytime I try to add Alexa voice assistant within Sonos app, it doesn’t (kicks back into sonos app after logging into alexa, but alexa doesn’t show up in sonos app), but in the Alexa app there appears an offline device suffixed second edition. if anyone can help please, much appreciated.   

I am trying to configure a new Arc to play nice with my Amazon Echo devices. I am able to connect the Arc to my Alexa app and control the Arc from my other Echo devices and I am able to issue commands to the Arc and have it respond however the Arc does not show up as an “Alexa-Enabled Device” within the Alexa app so my Arc has ZERO situational awareness inside of the room so it is useless to control Smart Home devices without context.  For instance, at the moment when I speak to the Echo inside a room I can say, “Turn off the lights” and it will shut off just the lights in that room. When I say the same commands to my Arc it just picks a random room and shuts off the lights. I have attempted to un-link and re-link the Sonos skill within Alexa, and disabled and re-enabled Alexa Voice Assisstant within the Sonos app. My main question is that if there is a way to get the Arc to appear within the Alexa app as an Alexa-Enabled Device or is this out of the question?

It’s all here:Sonos not communicating via Alexa all of the sudden? : sonos (reddit.com)and here:Alexa stopped working on Roam and One | Sonos Community 

14 Nov 2022. Alexa on my beam has stopped playing streamed or playlist music whereas my Alexa devices are fine. Anyone know if there is a Sonos problem?

My Sonos beam gen 1 and it’s Alexa function has issues accessing Apple Music.Ive deleted Apple Music skill from the Alexa app and re linked it etc still no joy.any idea please.

Ever since I implemented Sonos voice control, Alexa no longer works. Sonos voice control is inadequate, in my opinion, so I would really like to reactivate Alexa.is Alexa permanently inoperable after you implement Sonos voice?Alexa will repeat my command, but no music will play.

Alexa and Sonos stopped working a couple of days ago. I’ve removed and factory reset everything reinstalled and setup again but with no joy. All other alexa devices work fine

Sonos was working perfectly!  Then we went away for 3 weeks. When we came back:  I can ask Alexa questions etc etc , but when I ask for music example ‘Play BBC Radio 2’ it responds saying ‘Playing BBC Radio 2 from BBC sounds’ but nothing plays , Same request ‘Play Virgin Radio’ responds ‘Saying playing Virgin Radio from TuneIn Radio’ but nothing comes out of the speaker. -Also Amazon Music does not work, when asking ‘Play 90’s music’ response i get is ‘first enable the skill for the Sonos beam in the Alexa App and then discover devices’  this I think is the problem and what devices is it trying to discover ?   I also have the sonos beam in my TV room for the last year and it is also doing the same. When I manually play songs from the SONOS APP….it plays beautifully.  But we got it because it could play our favorite RADIO stations or songs upon request.  It no longer does that.  It keeps doing as described in the second paragraph below.  

I have two stand alone Alexa device (an echo and a dot), alexa on a sonos move and alexa on a sonos beam. Until about a week ago these were working fine, but suddenly alexa on the sonos beam seemed to think it was on a different account (it isn’t I’ve checked several times and even uninstalled it and reinstalled it).Anyway if I now say to the sonos beam alexa ‘turn on tv’ it answers ‘umm that doesn’t seem to be on the account’. Last week it just turned the TV on or off as requested. The Alexa on the Sonos Move will turn on the TV as will my other Alexa devices.Of if I say play LBC it does play it but says ‘ playing LBC London from Flora’s Global Player’ (Flora is my wife’s name and she doesn’t have an LBC account), whereas last week it just used to say ‘playing LBC London from Global Player’, as it still does with my other devices.If I say ‘play BBC Radio 4’ it now says ‘you need to connect to your BBC account to listen to Alexa. You only need to do this once. Would like me to send a l

My Sonos One and Echo both stopped responding to voice commands last night.  While the Echo is now working correctly, the Sonos I'd a different story.  I have tried everything, including a Factory Reset.I'm hoping someone had some fresh ideas.

It just stopped working! I link up radio stations and I ask Alexa to play and she acknowledges station but then nothing. Any help out there? 

Initially thought this was just an issue with my One, but checked the Roam and also not responding to any Alexa commands. Other non-Sonos Alexa devices all fine.Tried all the usual troubleshooting suggestions:Disabled/re-enabled in Alexa Skills Checked correct Amazon account in use Factory reset Sonos devices on network Deregistered devices from Alexa Removed/re-installed Alexa voice service on both Sonos devicesWhen re-installing Alexa on the devices the process completes successfully in Sonos (Alexa says “hello” etc), but Alexa app still says they are “offline”.Any other ideas?

Alexa does not respond on my speakers, I have tried removing voice services and re adding, also sign in and out of both sonos and amazon, disabled and re enabled the sonos skill.When I do this I get the following message in the amazon app.Alexa app says sonos app needs updating to link speakers but the sonos app is up to date.Totally at a loss and loosing the will to keep my sonos system.

Just recently whenever I ask Alexa to play one of my playlists it responds that it is playing “<playlist name> and similar songs”.  It then proceeds to play similar songs only and none from my playlist.  Any idea how I can stop this?

We have used the Sonos skill on our Sonos One for the last year or so and generally it works well.Lately I have had to disable and re-enable the skill every month or so to keep it working.Now it does not work at all, even removing the Alexa voice command, disabling the skill, re-enabling the voice command and re-enabling the Sonos Skill will not get music playing reliably.It works for one song and then just stops.  Skip does not work.This is a skill we use *every* day and it is hugely annoying that it no longer works.It does not appear that the skill has been updated in years, can someone PLEASE sort it out?I have run through all the troubleshooting, including checking for system updates on our Sonos environment … we have made considerable investment in Sonos equipment over the years.Thanks,John.

I have setup a couple of the Sonos Amp and a Sonos Soundbar throughout my house. When I setup the Sonos skill in Alexa I can see my soundbar but not the amps in the Amazon devices. How can I get Alexa to see the Amps so I can ask Alexa to play music from Amazon Music to a specific Amp?Thanks.Joel 

Recently I moved one of my Sonos devices to my office. I still have two SonosOnes and a Move at home. The problem is Alexa - “she” loses most music-related functionality when I move between networks. Alexa will respond to voice prompt and do things internal like tell the time or weather. However, she no longer will pause/play/stop or adjust volume, and when I ask to play Spotify she says “OK, playing ____ from Spotify”, but no music. If I delete and restore the Sonos Skill in the Alexa app it then works, but the _OTHER_ network now has the problem. I can still play on the Sonos using Airplay from my iPhone without problems, so the issue appears to be specific to Alexa. Any ideas? Resetting the Sonos Skill twice a day is not a great solution...

Hi,I have gone through the previous messages. This topic seems to have got CLOSED by the moderator with out being addressed.We have ALEXA already doing well in the UAE. It is time that Sonos brings it out. We are all disappointed as we are not able to make good use of alexa and sonos combination. The purpose of upgreading the systems is going in vain.i have been writing to sonos care in twitter also. but no reply. I hope that may be now this issue will get duly addressed and resolved.Sonos voice control is of not much use for us! Thanks Br, Jawahar