Amazon Alexa and Sonos

I am trying to configure a new Arc to play nice with my Amazon Echo devices. I am able to connect the Arc to my Alexa app and control the Arc from my other Echo devices and I am able to issue commands to the Arc and have it respond however the Arc does not show up as an “Alexa-Enabled Device” within the Alexa app so my Arc has ZERO situational awareness inside of the room so it is useless to control Smart Home devices without context.  For instance, at the moment when I speak to the Echo inside a room I can say, “Turn off the lights” and it will shut off just the lights in that room. When I say the same commands to my Arc it just picks a random room and shuts off the lights. I have attempted to un-link and re-link the Sonos skill within Alexa, and disabled and re-enabled Alexa Voice Assisstant within the Sonos app. My main question is that if there is a way to get the Arc to appear within the Alexa app as an Alexa-Enabled Device or is this out of the question?

It’s all here:Sonos not communicating via Alexa all of the sudden? : sonos (reddit.com)and here:Alexa stopped working on Roam and One | Sonos Community 

14 Nov 2022. Alexa on my beam has stopped playing streamed or playlist music whereas my Alexa devices are fine. Anyone know if there is a Sonos problem?

My Sonos beam gen 1 and it’s Alexa function has issues accessing Apple Music.Ive deleted Apple Music skill from the Alexa app and re linked it etc still no joy.any idea please.

Ever since I implemented Sonos voice control, Alexa no longer works. Sonos voice control is inadequate, in my opinion, so I would really like to reactivate Alexa.is Alexa permanently inoperable after you implement Sonos voice?Alexa will repeat my command, but no music will play.

Alexa and Sonos stopped working a couple of days ago. I’ve removed and factory reset everything reinstalled and setup again but with no joy. All other alexa devices work fine

Sonos was working perfectly!  Then we went away for 3 weeks. When we came back:  I can ask Alexa questions etc etc , but when I ask for music example ‘Play BBC Radio 2’ it responds saying ‘Playing BBC Radio 2 from BBC sounds’ but nothing plays , Same request ‘Play Virgin Radio’ responds ‘Saying playing Virgin Radio from TuneIn Radio’ but nothing comes out of the speaker. -Also Amazon Music does not work, when asking ‘Play 90’s music’ response i get is ‘first enable the skill for the Sonos beam in the Alexa App and then discover devices’  this I think is the problem and what devices is it trying to discover ?   I also have the sonos beam in my TV room for the last year and it is also doing the same. When I manually play songs from the SONOS APP….it plays beautifully.  But we got it because it could play our favorite RADIO stations or songs upon request.  It no longer does that.  It keeps doing as described in the second paragraph below.  

I have two stand alone Alexa device (an echo and a dot), alexa on a sonos move and alexa on a sonos beam. Until about a week ago these were working fine, but suddenly alexa on the sonos beam seemed to think it was on a different account (it isn’t I’ve checked several times and even uninstalled it and reinstalled it).Anyway if I now say to the sonos beam alexa ‘turn on tv’ it answers ‘umm that doesn’t seem to be on the account’. Last week it just turned the TV on or off as requested. The Alexa on the Sonos Move will turn on the TV as will my other Alexa devices.Of if I say play LBC it does play it but says ‘ playing LBC London from Flora’s Global Player’ (Flora is my wife’s name and she doesn’t have an LBC account), whereas last week it just used to say ‘playing LBC London from Global Player’, as it still does with my other devices.If I say ‘play BBC Radio 4’ it now says ‘you need to connect to your BBC account to listen to Alexa. You only need to do this once. Would like me to send a l

My Sonos One and Echo both stopped responding to voice commands last night.  While the Echo is now working correctly, the Sonos I'd a different story.  I have tried everything, including a Factory Reset.I'm hoping someone had some fresh ideas.

It just stopped working! I link up radio stations and I ask Alexa to play and she acknowledges station but then nothing. Any help out there? 

Initially thought this was just an issue with my One, but checked the Roam and also not responding to any Alexa commands. Other non-Sonos Alexa devices all fine.Tried all the usual troubleshooting suggestions:Disabled/re-enabled in Alexa Skills Checked correct Amazon account in use Factory reset Sonos devices on network Deregistered devices from Alexa Removed/re-installed Alexa voice service on both Sonos devicesWhen re-installing Alexa on the devices the process completes successfully in Sonos (Alexa says “hello” etc), but Alexa app still says they are “offline”.Any other ideas?

Alexa does not respond on my speakers, I have tried removing voice services and re adding, also sign in and out of both sonos and amazon, disabled and re enabled the sonos skill.When I do this I get the following message in the amazon app.Alexa app says sonos app needs updating to link speakers but the sonos app is up to date.Totally at a loss and loosing the will to keep my sonos system.

Just recently whenever I ask Alexa to play one of my playlists it responds that it is playing “<playlist name> and similar songs”.  It then proceeds to play similar songs only and none from my playlist.  Any idea how I can stop this?

We have used the Sonos skill on our Sonos One for the last year or so and generally it works well.Lately I have had to disable and re-enable the skill every month or so to keep it working.Now it does not work at all, even removing the Alexa voice command, disabling the skill, re-enabling the voice command and re-enabling the Sonos Skill will not get music playing reliably.It works for one song and then just stops.  Skip does not work.This is a skill we use *every* day and it is hugely annoying that it no longer works.It does not appear that the skill has been updated in years, can someone PLEASE sort it out?I have run through all the troubleshooting, including checking for system updates on our Sonos environment … we have made considerable investment in Sonos equipment over the years.Thanks,John.

I have setup a couple of the Sonos Amp and a Sonos Soundbar throughout my house. When I setup the Sonos skill in Alexa I can see my soundbar but not the amps in the Amazon devices. How can I get Alexa to see the Amps so I can ask Alexa to play music from Amazon Music to a specific Amp?Thanks.Joel 

Recently I moved one of my Sonos devices to my office. I still have two SonosOnes and a Move at home. The problem is Alexa - “she” loses most music-related functionality when I move between networks. Alexa will respond to voice prompt and do things internal like tell the time or weather. However, she no longer will pause/play/stop or adjust volume, and when I ask to play Spotify she says “OK, playing ____ from Spotify”, but no music. If I delete and restore the Sonos Skill in the Alexa app it then works, but the _OTHER_ network now has the problem. I can still play on the Sonos using Airplay from my iPhone without problems, so the issue appears to be specific to Alexa. Any ideas? Resetting the Sonos Skill twice a day is not a great solution...

Hi,I have gone through the previous messages. This topic seems to have got CLOSED by the moderator with out being addressed.We have ALEXA already doing well in the UAE. It is time that Sonos brings it out. We are all disappointed as we are not able to make good use of alexa and sonos combination. The purpose of upgreading the systems is going in vain.i have been writing to sonos care in twitter also. but no reply. I hope that may be now this issue will get duly addressed and resolved.Sonos voice control is of not much use for us! Thanks Br, Jawahar 

Hi, I moved house recently and had to set everything up from scratch again.  Everything is now working fine apart from the fact that I cannot for the life of me get Alexa to play anything from BBC Sounds on my sonos speakers. I’m using 2 Play 1’s and a Soundbar with two Echo Dots. For the purposes of this particular problem I’m talking about my kitchen Exho Dot and my Kitchen Sonos Play 1.I can play from Spotify to sonos using alexa commands ‘Alexa play Madonna on Kitchen’. No problem, Madonna plays on my kitchen sonos. I can play BBC Sounds content via the sonos app.  I can play other services fine eg ‘Alexa play Absolute radio on kitchen’. Or‘Alexa play from Audible on kitchen’.No problem with any of this. But I cannot get alexa to pass a BBC Sounds command through to sonos. Command: ‘alexa, ask BBC Sounds to play radio 4 on kitchen’ Response: ‘playing the kitchen cabinet from 27th of august 2022’. (This then plays a bbc radio programme called ‘the kitchen cabinet’ on the echo dot in

Hi don't know if anyone else has came across this recently but whenever I ask alexa to play something it will play it but the first 10-12 seconds will play really quietly as if alexa hasn't stopped listening if you know what I mean... only started doing it in the last week any ideas peeps

For over 6 months I was able to use Alexa on my 4 Sonos devices (3 x Sonos One + Sonos Beam). It was working much better than Google Assistant and I was able to control my smart home devices this way. However, few weeks ago Alexa stopped responding correctly to some of the commands and last week it declined to work completely. When trying to troubleshoot the issue I removed Sonos skill from Alexa. Unfortunately, now I cannot add it back. When trying to add Alexa in the Sonos app I can see a message “Amazon Alexa is not available in your country”. Is there any way to bring back the Alexa to Sonos? It was working perfectly fine in English. I was wondering if the Sonos team could disable the geographical restriction in Amazon Skills store? I’m really angry as my choice to buy 5 devices (Beam, 3 Sonos One and one One SL) was driven mostly by the Alexa support few months ago...

How to enable Alexa on Sonos one speaker? Bought this in Germany and using in India .

I have many Amazon Echo devices (made by Amazon and by others) and I can change the wake word on all of them (I prefer Echo and really dislike Alexa in part because we have a young child with that name). When I ask any other device to change the wake word, they do it. When I ask Sonos, it says “you are unable to do that on this device.” SO FRUSTRATING.I will probably install a Fire TV stick and avoid using Sonos for voice commands.

When will the company look at group speakers with other brands such as Amazon this is what people are suggesting and are asking for. Customer feedback is vital and should be looked into 

Recently moved to Vietnam and when trying to add Alexa it says that it is not available in this country. Have used it in a bunch of different countries without issues. Any ideas? Need the app to allow location settings for Alexa to work, which may be an issue. 

My Roam previously play radio music without an issue. Now, if I say ‘Alexa, play BBC radio 2’ it responds with ‘playing BBC radio 2’, then ‘BBC Sounds’. Previously it would then start playing music, but now I only get silence. It seems to affect any music station I try to play, eg Smooth FM. Alexa will still answer queries, so it is connected to the internet, and I can see it on my Sonos app. Any ideas for fixing this?