Skip to main content

Advanced setups

This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.

  • 2,119 Topics
  • 13,560 Replies
Corry P
Corry P
answered this question

Sonos and Mesh network

Hi @Bourney Welcome to the Sonos Community!I believe that system will work with your Sonos without issue, yes.Please note that when you add...
  • 0
  • 3
ratty
ratty
answered this question

Two systems on one wifi network, with only one phone controller?

As you perhaps realise, one set of speakers would need to be factory reset and then set up afresh as a ‘new system’ while the other set is t...
  • 0
  • 14
2120 Topics
S
snwesternContributor I
asked in Advanced setups
Unable to Update Network Settings on Sonos Amp

Hi Sonos Community,I am facing a persistent issue with my Sonos Amp and could really use your help.Device Details:Model: Sonos Amp Connection Method: Initially connected via EthernetIssue Description:I recently changed my network provider and am trying to connect my Sonos Amp to the home Wi-Fi network. Despite following all the recommended steps, I am unable to update the network settings via the Sonos app. Here’s a detailed breakdown of what I’ve tried so far: App and Device Status: The Sonos app is up-to-date. The Sonos Amp is connected to power and initially connected via Ethernet. Steps Taken: Connected the Amp to the router using an Ethernet cable. Accessed the Sonos app, went to Settings > System > Network, and attempted Wireless Setup. The the app fails to find the device, even though it can otherwise communicate with the Amp (can turn lights on and off).   Troubleshooting Attempts: Restarted the Sonos Amp, router, and mobile device multiple times. Performed a factor

1332
P
C
Cboda06Contributor I
posted in Advanced setups
New SONOS APP - change wifi network

Thank you sonos, it is now impossible with the new app to change the wifi network.I had to create a new account, re initialize and add again all the speakers…. Do the complete settings…. One word → bravo !

3262
A
A
ant67Contributor I
asked in Advanced setups
Sonos Port setup

Hi. Trying to add a Sonos Port to my existing setup.  Port updated and seemingly registered on my Sonos system OK, but no sound output to hifi.  Connected via digital output to Hifi (Meridian).  Used existing "CD" input and cable to ensure it wasn't the input or cable at fault.  Tried adjusting volume levels on both port and hifi to no avail.  Only strange thing is that the Port shows up as part of my system on the Sonos App (iPhone) but no on the web app.  Any advice please? 

311
buzz
R
RamonettoContributor I
asked in Advanced setups
Problemas con los Sonos era

Tengo dos Sonos era 300 que los uso en conjunto con barra ARC y al configurarlos prácticamente no suenan. La barra Arc es la que lleva la salida de sonido principal y los dos sonos era 300 casi no se oyen. ¿Como los podré configurar para que sueñen equitativamente igual?

813
R
B
better_kate_than_neverContributor I
asked in Advanced setups
Keeping Sonos seperated on seperate VLANS

Howdy,I would like to do the opposite of what I see many people want out of VLANs and Sonos. I would like to have multiple Sonos speakers totally separated by VLANS.My setup:- Two phones, two totally seperate Sonos accounts- All of the Sonos speakers are wireless- UniFi Express running:    - Three VLANS (default, 2, and 3)    - Two wifi networks mapped to their own VLAN (just 2 and just 3 respectively)- I want there to be a totally separate Sonos experience depending on which wifi network you are onWhat I have tried so far:- The setup above with “default settings”; this meant that multicast roaming was enabled so the systems everything showed up everywhere (unwanted)- The setup above with mDNS and Snooping turned off; this “works” in terms of the Sonos systems are indeed separate, but my Sonos speakers constantly fall off the network and cannot be found without a factory reset on the daily (unwanted)Do folks have any suggestions for which settings to inspect / investigate?

3632
B
Snowracer
SnowracerContributor I
asked in Advanced setups
problems connecting to Eero 6 mesh router

I upgraded from a two year old Netgear router to a brand new Eero six mesh router, significantly improving the Wi-Fi signal in my home. Unfortunately, that upgrade meant I had to spend many hours reconnecting all 21 of my devices to the new router. Some were very easy and some took a while. I was never able to reconnect the Sonos system to the new router by myself. It required an hour long on-hold wait on the phone and two hours with a technician that was very difficult to understand (he was knowledgeable but I could not understand his accent very well and had to ask him to repeat what he was saying many times). In the end my patience won out after we gave up on using the WiFi connection process and hardwired the base station directly to the router, allowing the system to finally function properly. At the end of our interaction, I was under the impression that I would need to leave the system connected directly to the router until a time down the road when the software would allow me t

582
Belly M
J
Jefferson612Contributor I
asked in Advanced setups
control sonos amp/system remotely

Is there anyway without Telnet or rpc to a desktop to control a Sonos system remotely. I only have Sonos amps…no other Sonos products

432
J
macmovieman
macmoviemanTrending Lyricist I
posted in Advanced setups
Roon vs the Sonos App, is there a sound difference?

I’ve had Sonos for well over a decade now and have upgraded to all of the new stuff when it comes out and for the most part Sonos has been very stable for me. however, I’m working on having a more elevated sound experience and I went out and bought some KEFLS50 and KEFLS60 speakers and KF92 subs. I still have a house full of Sonos speakers and that’s not gonna change. I just thought I would try a different music server.  I’m not sure if it’s in my head or not but I think that Roon just sounds more defined vs the Sonos App? The bass hits a little harder and the vocals sound just a little bit more crisp. Is this in my head or for those of you with Roon have you noticed a better quality sound through your Sonos speakers?  It’s super easy to group speakers, I can’t believe I set the Roon nucleus one up by myself! Have a long way to go to figure everything out given I’ve only had it now for 24 hours, but it’s pretty cool. 

3881
E
N
Nken911Contributor I
asked in Advanced setups
Restoring Sonos 1 system on new wifi

I have an original Sonos 1 system that was wired to my old WiFi system via a Sonos bridge, the WiFi has completely changed and we have also added 3 x TP-Link WiFi boosters around the ground floor to give a better WiFi signalThe system has stopped functioning following this upgrade and attempt to reset have failed? The speakers ( Play 1,3,5, Playbar) are completely wireless and do not have Bluetooth capabilities.What is the process to reset the system successfully , and will I lose my current Sonos playlist etc ?The WiFi  network I would like to use is the TP-link via my I-phone 14 controller Sonos 1 App?

581
N
R
RikpContributor I
posted in Advanced setups
Sonos Move - Move between home and work network (different wifi networks)

When I bought the speaker, I thought it would be possible to switch the “move” between networks. Namely, from friends, work, and home. After a lot of searching online, I still don't know if this is possible or not. Hence, my question, “how can I connect my move to multiple networks without a factory reset”. Online, it states that the move can remember up to 6 SSIDs. The Sonos app 2 also sees the move when I switch networks and even tells me to add it as a trusted network. Then, when I click the ok button, it keeps on “searching for system…”. Do you have a definitive answer as to whether or not it is possible to move between networks without a factory reset?  

676318
Ken_Griffiths
T
TritonsContributor I
asked in Advanced setups
SonosNet set-up/convert from existing wi-fi set-up

Good Afternoon.I read various sources on using SonosNet for my speakers.  I’ve attempted to switch over and I am missing step.  The next steps feel like basically deleting what I have set-up and starting from scratch.I current run eight Ones, two Move 2, and a mini sub throughout my house.  the two Move 2 are paired, one set of Ones are paired, and the second paired set is connected with mini sub.  the rest are singles in the house.I have one speaker plugged in directly to the network, the rest run on Wi-Fi from same network.  This next step is where I hesitate.  Do I basically delete the Wi-Fi settings from the main menu and then walk the house, going to each speaker and re-add them?  There should be a SonosNet choice this time for the network name (WM:1), correct?I just need to document the MAC address before starting to know which speaker is being reset so I go to the right place?  I wanted to ask this question before doing this action because it feels like a destructive to the set-

10494
Airgetlam
AjTrek1
AjTrek1
posted in Advanced setups
Setting Reserve IP Addresses for Sonos Components: Is It Worth The Hassle/Trouble?

HelloAs most you know who may have read my posts and/or commented in others; I am a staunch supporter of a well structured network to get the optimum performance/UI experience with Sonos. In fact there are a lot of you who disagree that IMO quite a few issues being experienced with Sonos since the app refresh are due to network configuration. However, that’s a debate for another time.What I want to speak on today concerns the value of setting Reserve (Static) IP addresses for Sonos components. Here’s my recent real life experience that I hope will convince you that setting reserve/static IP Addressees for Sonos are worth your value time. Let’s begin…. *Two months ago my wife and I ordered new blinds for our home. The project was finally completed today (7/25/24). The first installation did not go well as the wife decided she had ordered the wrong color scheme.A couple of rooms had Sonos speakers placed in a position that restricted access to the windows. Therefore, I unplugged and remo

5031
Iain59
Z
Ziggy17Contributor I
asked in Advanced setups
cant connect in a new location

We have moved. My new location has a new wifi obviously and the my play bar and play 3 don’t see me or the network. What should I do…?

101
Airgetlam
M
MulContributor I
asked in Advanced setups
cant update internet settings

Hey I have an issue with my Sonos one speaker, it won’t let me update the internet settings. I have tried resetting both speaker and sonos app and the start from scratch. But nothing works. can anybody help me? 🤞🏼😊

833
Airgetlam
M
MaxwellsContributor I
asked in Advanced setups
Can Sonos have a microphone added for PA use?

Looking to put Sonos in a community pub. Four rooms but ideally would like to add a microphone to allow use as a PA for quiz nights etc. Is this possible?Any advice gratefully received.

1532
N
C
CarolrmcContributor I
asked in Advanced setups
Brand new Ray can't update, required to use

Bought a brand new Ray, cannot get past message saying update required to use. When I press continue I just get home screen where Ray is not showing. This is the second speaker from the shop, same issue with first unit. The shop also could not get it to connect. Fist time SONOS customer, extremely disappointed and frustrated with set up difficulty. Can this be resolved somehow? I've factory reset, rebooted router, tried setup on 3 other routers in different houses. Same continous problem. HELP!! Thank you 😊 

76013
K
B
Bigdon2727Contributor I
asked in Advanced setups
Getting connected

Hey everyone, we moved and I’m reconnecting two Sonos amps. In both instances I was able to restart and get them connected to my wifi (shows up as devices in the xfi gateway list).  When I go into to Sonos app it doesn’t show up but then I click join network and get a message “you’re connected to Sonos” but I can access the amps from the app.  Really confused and frustrated, been two hours. 

170
B
P
P ButlerContributor II
asked in Advanced setups
How do I stop Alexa from creating Sonos TV devices?

I have 10 Sonos amps.  I only use Sonos for music -- none of my amps are connected to a TV.  For each amp ‘TV Autoplay’ and ‘Use IR’ are turned off.I have set up each amp as a device in my Alexa app.  However, for each amp Alexa has created two devices -- a speaker device (which I want), and a TV device (which I don’t want).  It I delete the TV devices in my Alexa app, Alexa just adds them back.  How do I stop Alexa from adding Sonos TV devices for Sonos amps that have no TV connection?

1154
Ken_Griffiths
R
Robke25Contributor I
asked in Advanced setups
NEW APP; switching from one system to another made almost impossible

I have different places with different Sonos systems. Each with their own individual Sonos account. When moving form one place to another EACH TIME I have to "search for system" on the current network and login to the account attached. EACH TIME. @Sonos: WHY?!?!?!?This used to work flawless in the previous app. Only one time discovery per system and one time login per system and from then I could flawlessly switch from one place to another.

140
R
J
jboy7Contributor I
asked in Advanced setups
Sonos Speaker Use Between Two Households

I currently have an existing Sonos system in my home.  For the next couple of months, I will be staying at a second location.  I’m thinking of buying a new speaker to use in the new location, but then adding it to my existing home system when I leave the second location. Would this be possible to do?  I want to avoid bringing one of my existing speakers to the new location because the last time I tried it (several years ago), it was a cumbersome process.  

402
J
M
MG1214Avid Contributor I
asked in Advanced setups
Moved - How to best remake my system

Hi,Thanks in advance for your thoughts and time. I am in a new home now with a completely new network of course. I am fine starting over so there is no concern about a quick easy way forward.I would ideally like to have the old system forgotten and create a new system altogether. I have an Arc, 2 Subs, 4 Fives and a pair of Moves.How do I even begin and what is the most logical way to go about this? I'm feeling a little overwhelmed at the moment.I really appreciate the community as it has always been so helpful. Thank you again. 

34238
M
AjTrek1
AjTrek1
posted in Advanced setups
Mesh Networking: Sonos Speakers/Components Are Not Found In The New App

This Mesh Networking information is provided only to (possibly) explain why Sonos products may not be showing in the app and/or they continually appear, dis-appear, and re-appear in a continuous cycle. If you want to discuss missing features in the app please look to other posts with your comments/questions as there are many already dedicated to that subject. Let’s begin...A Mesh system/network operates as a cohesive unit. The components are called Nodes. For this post we’ll designate them as follows:Main Router Satellites (there may be 1, 2, or 3)All components help extend the WIFI signal across the environment.The Main Router is the only component that should have DHCP (Dynamic Host Configuration Protocol) capability. DHCP is the process of assigning IP Address to products on a network.The Satellites on a Mesh (even if they themselves can act as a router) should not have DHCP capability. They should receive their IP Address from the Main Router.FYI…The Main Router communicates with t

1857
AjTrek1
R
RatchTrending Lyricist I
asked in Advanced setups
Using corpirate networks.

I have office space in a serviced building. I have no access or ability to change anything about the network / WiFi access. My 2 Era 100s suddenly stopped working after been fine for 3 months. The building’s IT staff say Sonos BDUP traffic triggers security on the network and is shut out and so cannot connect and are invisible to Sonos app. Is there ANYTHING I can do? Currently looking at switching to another platform.

718
R
S
ShockContributor I
asked in Advanced setups
sonos arc sl segunda mano

Holacompre una somos arc de segunda mano y al parecer está vinculada a un correo diferente y no puedo registrar la barra en mi cuenta por lo cual no puedo acceder a las funciones de la misma alguien sabrá cómo puedo hacer para eliminar el registro del correo al que se enlazo? Por qué ya intenté el reseteo y no me deja hacerlo ya hablé con el equipo de sonos y nada más no me ayudaron a resolver mi problema, les agradecería mucho si al sabe algo de cómo puedo hacer para que mi producto funcione bien gracias Moderator edit:Google Translate- HelloI bought a second-hand we are arc and apparently it is linked to a different email and I cannot register the bar in my account so I cannot access its functions. Someone will know how I can do to delete the registration of the email to which did it link? Why did I already try to reset and it won't let me do it? I already spoke with the Sonos team and they just didn't help me solve my problem.I would be very grateful if you know anything about how I

792
Airgetlam
T
tbozoContributor I
asked in Advanced setups
Can't add a new playbar

I already have a setup with 2 playbars (including one with 2 surround and one sub) and multiple ikea symphonisk and a boost.I bought a new playbar, I’ve reset factory it. and it was not seen on the phone app. I hardwired it and then it was recognized but couldn’t finish the install as it try to update it but fail every time (instantanously error 1002) I’ve try with and without the RJ45 still the same

1406
T
Terms & ConditionsCookie settings