This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.
- 1,782 Topics
- 11,992 Replies
I recently changed my Wi-Fi password and Sonos can’t connect now. I’ve tried the steps the app suggests, and when it comes to writing the new password, it says Sonos cannot connect even with the new password typed.if I try to just “add new device” - the devices simply do not appear. have lost 3 hours trying and nothing. Tried to reset the app, that also did not work. haven’t changed anything else on my router (all same equipment and network) - and nothing. any ideas?
So I’ve got several Sonos speakers through the house and the Sonosnet ones are struggling with lossless multiroom, so I’m buying a Boost to help solve that. I’ve got 3 wifi only speakers, 5 on Sonosnet and an Arc SL that’s hard wired to ethernet currently.I’m on a Unifi network.Should I unplug the Arc SL and only have the Boost connected to the Unifi network via Ethernet to avoid network problems? Thanks
Actually, I’ve a configuration with 2 x Play5 & 1 x Sub for Room1. It works well 👍I would now be able to use 1 of these Play5 in another configuration (for example outside). Idea is simple, disconnect (Power Off) of the Play5 … move it (outside for ex) - Power On - choose instead Room1, Outside on my Sonos Apps and be able to hear music through the Play5.I didn’t really search … but do you see a way to do it ? Thanks 😊
Hi, i have a ton of tech in my home on a wifi tplink mesh deco network, i have a powerline ethernet cable going to my garden which has a external wifi booster eap110 tplink to provide wifi in the garden. I have tried to keep the same ssid and password but sonos up just shows the devices as not connected to the same network, is there something clever i can do with changing ip addresses or something else to make the whole thing work. I want to be able to pick ip and move the ‘move’ to the garden from inside and maintain playing on all devices the same music.
I have an amp, arc, sub gen 1, two Era 100’s as surround back. Great ease for watching TV. However, I have a turntable and want to listen to it through the surrounds. In asking support once how to enable me to listen to the turntable, then switch to tv or music, was told by support that it would require a completely different set up and any time I want to switch between TV and music to go to turntable listening. Were they correct, that it required a new setup in Sonos 2 app each time. This sounded totally ridiculous and short sighted on Sonos’s part, but who am I to question. I assumed the fellow was wrong on the support line, so hung up and waited till I have a little time to try again. Called in again, and now, after reading and getting support on the phone to find a solution AGAIN, they told me the same thing. Can this be right??? Can I set up a ROOM for TV / Music and a ROOM for Turntable, they said NO. I feel like sending all the Sonos equipment back. this seems ridiculous….is it
Just wondering. I have a Comcast modem/router. And a Google mesh. And a Sonos Boost connected to the Google nest router.What's better for connectivity performance? Comcast as the wifi network with the boost and using Sonosnet? Or using the Google mesh with the Boost and sonosnet?
I have had issues with my Sonos devices losing connection to my T-Mobile Home Internet service. It went on for months while I searched for an answer. The problem now seems resolfved. T-Mobile gave me an Arcadyan KV21 gateway. Speeds were never an issue. I accumulated 1 ARC, 2 Beams, 2 Amps and a sub woofer. I could play music from a service maybe 10 minutes before the connection issues came up. Sonos answer was that their products are not compatible with LTE routers or services so I shouldnt expect it to work. I went back to T-Mobile and had them replace my Arcadyan gateway with a Sagemcom. I hooked it up and my Sonos equipment connected and stayed connected. Problem solved or so I thought. Then came the Prime Video streaming service issues, it just would not work. Then, another device in my home refused to connect. But Sonos still worked.I had read that an eero mesh wifi system hooked to the T-Mobile gateway might help and finally all my devices seem to work. Cost me an
Just to spread the knowledge: I moved apartments and Verizon upgraded my FIOS router from the G3100. I immediately began experiencing issues with music streaming, connecting to speakers, changing the volume etc. Basically nothing worked, or in the sparing moments it did it lagged immensely. I searched around and applied some fixes to no avail, then spoke with Sonos Support for an hour experimenting many of the same approaches with no success. I finally stumbled across a router setting that solved everything, although I suspect it was a combination of the settings changes I made that solved things. Overall here’s what I tried: Connecting one speaker to the router via ethernet to start a Wired Connection Setting the Sonos Network to Channel 11 in System > Network In the My Fios App, going to Advanced Settings and turning of SON (Self-Organizing Network) Explicitly Naming the 5ghz and 2.4ghz SSIDs (What finally solved it) Disabling DFS ChannelsI suspect one or more of these steps may
I’m sure this topic has been covered a number of times. However, everyone’s setup is different…. I have several WiFi access points (UniFi) in my home between indoors and outdoors. I also run both S1 and S2. I’m guessing that with the number of AP’s that I have, it may be best to run Sonos on WiFi so that I don’t have 2 additional networks competing for the same 1, 6, and 11 channels…..correct? While the AP’s are physically spread across my home and yard, I can set the AP on one side to channel 1 and the AP on the other side also to channel 1 and they won’t clash. However, with Sonos being meshed across the whole house and yard….I expect it would interfere with any AP that’s always on the same channel.
Hello, I ran across this recent 5-Apr-23 article which suggests using an household feature in the Sonos app:https://soundscapehq.com/sonos-multiple-users/From the article: To use Sonos Multiple Users, you’ll need to create a household. This can be done by selecting “Settings” > “My Household” > “Create Household” in the Sonos app. There is no mention of the app version needed and I do not see any such setting/option in the current iOS version of the app nor Android app. I’m guessing this is not a real feature but wanted to ask the experts here. Thank you,Chris
SOLVED - disabling SonoS S1 WiFi on my capable gigabit + smart (GS748Tv5) netgear switch + Unifi WiFI
I have: Sonos S1 Connect, Connect:Amp, Netgear GS748Tv5 Smart Switch, and Unifi Wifi. (And pfSense router)I’ve had trouble for a long time w/ packet storms, and with intermittent Sonos sound.Finally sat down and solved it.What doesn’t work: the existing instructions all over the place. With current Sonos firmware, the hidden HTML UI is gone, and the available app method for disabling WiFi (Settings->System->(Room)->(Product Name)->Disable Wifi )… turns it right back on. What helps for understanding: Sonos uses VERY old STP priority settings. Gotta force compatibility w/ that… by setting the “Path cost” incredibly low. What does work: the following sequence and settings:Unifi: turn off any multicast blocking. enable IGMP3 snooping.Smart switch:Switching->STP: Basic: enable STP, Mode: RSTP; enable Forward BDPU while STP disabled (you will disable STP on Sonos ports below) CST config: bridge prio 4096 CST port config (for any Sonos ports): DISABLE STP, Path Cost and Ext P
Hello,I've gone from DSL to coax, and it's like the new coax router can't communicate with my ethernet switches.It is primarily the connection to the a Sonos speaker and for a Nokia Streaming Box 8000 that is having problems.The router is a Technicolor CGA4233. My ethernet switch is a TP-Link TL-SG105Do some settings on the router need to be changed?Does it require something more from an ethernet switch for it to work with a coax router?Does a network switch have to support certain functions in order for it to work with a coax router?I am considering buying a new ethernet switch - e.g. as below. Will that help anything?Maybe I should also change the cable between the router and the ethernet switch to cat 7? TP-Link TL-SG1005PThanks in advance.
I have a BT UK router and I am thinking about getting one of their WiFi disks to help extend the WiFi upstairs, does this work OK with Sonos? Or are there issues?To be clear, I don’t want a possible mesh BT WiFI disk for Sonos, just for a TV upstairs that has poor WiFI connection sometimes. Most of my Sonos is on SonosNet and my portable speakers seem to do fine on the WiFi.If I got a BT Disk, could this upset Sonos?
Hi,So recently I bought a new home cinema setup but it comes with only a HDMI input for a separate channel. I managed to connect the Sonos Port with a RCA converter to HDMI. Though when I pair my home cinema setup with my Play:1 in the kitchen i have a delay. Probably the delay is caused by the converter. Does anyone have a solution for this? Right now I have the 2x RCA converter to HDMI. Though I could not find one that converts the digital coaxial to HDMI.
ERA 100 connected to Bluetooth turntable and Feeding 9 speaker sonosnet system drops sonosnet speakers every couple of minutes - then auto reconnects after ~10 seconds.
Pushing the envelope of SONOS Technology - and having trouble.The Setup: ERA 100 connected to Pro-ject T1 BT turntable via bluetooth and playing a recordERA 100 setup via WifiAdditional 8 room whole house system on Sonosnet and all connected to ERA 100 to listen to the turntableThe issue: When I use the ERA 100 as the source to drive my 8 speaker whole house system, after about 10 minutes of the entire 9 speaker system all outputting the turntable music perfectly, I start to get sonosnet dropouts. The single ERA 100 never has a dropouts and continues to play the music via bluetooth from the turntable flawlessly for hours. The 8 speakers in the Sonosnet system all start to dropout at roughly the same time and they come back up automatically after 5-10 seconds in random order. It is as if the Sonos system drops the entire sonosnet system, then reconnects. The perplexing part is I get perfect connectivity for about 10 minutes, then I get sonosnet dropouts every 2-3 minutes that last 5
Hello Sonos Community! Long time lurker, first time help-requester… Allow me please, to set the stage of my current environment:Roughly 3000 sq. Ft home (two stories with an unfinished basement)Basement: 1x Sonos OneFirst Floor: 1x Sonos One, 1x Sonos Roam, 1x Sonos Move, 1x Sonos FiveSecond Floor: 3x Sonos OneMusic Sources: Spotify, Apple Music, U-Turn Turntable (setup line-in on the Sonos Five)Wireless: Eero 6 Pro (3x nodes, one on each floor) All Sonos devices are wireless.Internet: 1.2 Gbps cable (roughly 30 Mbps up)Devices: An all-Apple household (iPhone or iPad interacting with the Sonos app) My Issue: I have had a VERY inconsistent experience with Sonos actually “playing” music when asked. Let me explain… The central music player in our house is the turntable. I do have auto-play turned on for the Sonos 5 (where the turntable is connected). No matter what order I go about things (drop the needle on a record and then add rooms, or add groups, or add groups then drop the need
I have a SONOS Port digital out connected to the DAC on McIntosh MA5300. When the Port is set for “variable” line-out, I get a persistent static / crackling noise that seems to be more prevalent when streaming from Spotify. When changing the output mode to pass-through, this disappears completely.Has anyone else experienced this? Any tips on how to correct? The MA5300 is not easily accessible so controlling via the Sonos app is preferred.
I have just bought the IKEA home Smart HUB and am using the Home Smart 2 App.When I try to connect/setup Sonos Play:1 Play:3 Play:5 and Symfonisk speakers, it opens the SONOS 1 app but nothing happens. I cannot setup the speakers in the IKEA App. I have talked to IKEA Support at they cannot help me.
Hi all. I’m setting up my sonance garden series 8.1 and I’m not getting any signal when I plug in the sonance sr2-125 amp (which is also connected to my sonos port). When I connect the system to my Sonos Amp from my house system it all works fine. Any ideas of why I’m not getting signal on the sonance Amp? Thanks 🤙🏼
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.