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Advanced setups

This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.

  • 2,075 Topics
  • 13,295 Replies
Corry P
Corry P
answered this question

Sonos and Mesh network

Hi @Bourney Welcome to the Sonos Community!I believe that system will work with your Sonos without issue, yes.Please note that when you add...
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ratty
ratty
answered this question

Two systems on one wifi network, with only one phone controller?

As you perhaps realise, one set of speakers would need to be factory reset and then set up afresh as a ‘new system’ while the other set is t...
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2075 Topics
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Rob250Contributor I
asked in Advanced setups
changed internet provider

Changed my internet provider and unable to accessgo to system settings on new update (S2)Tried switching everything off, deleting app/ reinstall Has anyone else been affected by this problem I know that there is major issues with the new broken update Is there anything that I can do apart from getting rid of my Arc/sub gen3 and 3 one sl’s Thanks 

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6 months ago
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otongContributor I
asked in Advanced setups
Sonos one -> proxy wifi

i have wifi that must use proxy to works.how to make my sonos one can connect with proxy in windows or android? if no workaround, well thank you in advance. 

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6 months ago
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ClnovlContributor I
asked in Advanced setups
Sonos App / new product not connecting

I just purchased 2 or these Sonos Ray and I can see them in my network but the app is not finding them and it keeps tell me to go to System Settings. But won’t respond to me touching the screen? thanks for the help 

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6 months ago
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coslady13Contributor I
posted in Advanced setups
Added verizon extender loss all my speakers

Had an existing sonos system for many years with multiple speakers no issues I was using the Sonos beta app and the Sonos 2 app … I have verizon coverage for internet. router is CR1000A I was using a orbi system with this no problem for a number of years….. started have issues with internet speed and coverage etc…. and verizon said I need to remove my orbi and install their extender which came with the pian I have anyway so I did it…. the ext is  E3200  I LOST MY WHOLE SONOS SYSTEM I CAN’T GET IT BACK EXCEPT FOR THE MOVE SPEAKER and I’VE TRIED ALOT OF THINGS I READ ON THE SUPPORT PAGES EVERY TIME I CALL THE HELP LINE ITS A 80 MIN WAITI WAITED I DAY FOR 1 HOUR AND 45 MINS ONLY TO BE TOLD BECAUSE I WAS USING THE BETA APP THE GIRL COULDN’T HELP MEAT THIS POINT I DON’T KNOW WHAT TO DODO I NEED NEW SPEAKERS BECAUSE OF COMPATIBILITY I REALLY NEED HELP FROM A HIGH END PERSON SOMEONE WHO REALLY KNOW WHAT IS HAPPENING HEREI THING IT MAY BE SOMETHING WITH THE FACT THAT THE WAY THIS ROUTER AND EX

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Pools-3015
6 months ago
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FranosContributor I
asked in Advanced setups
trueplay by macbook?

 Good morning, I would like to use trueplay to optimize listening in my room, I having an Arc soundbar, two Era100 and a Sub mini available. Not having an iPhone but an Android smartphone, if I understand correctly I can't do it. However, I have a MacBook air, is it possible in some way to use a MacBook air to be able to use trueplay and optimize listening in my room?  Thank you all. 

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Airgetlam
6 months ago
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dungContributor I
asked in Advanced setups
My sonos system cannot connect to my QNAP 464 NAS

My QNAP 464 NAS and my SONOS amps are on the same network layer, and my PC and other computers can access the NAS's music folder.However, when I add the NAS path (Manage/Setting/Music Library/ → ADD Networked device) and then I select music path and NAS user/password, SONOS cannot find the file, SONOS shows the message:” ‘//NAS/Media/Music’ is no longer available….”, although I still play music from this NAS on my PC.I have checked SMB v2 and v3 of NAS, they are all Please help me connect my SONOS system (7 sonos amp and 1 port) to the NAS, I would be very grateful.my email: dungphant@gmail.comenable.

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6 months ago
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Slim76Contributor I
asked in Advanced setups
sonos five wifi configuration page is empty

The network config page IS empty!?Cant add a wifi network to the system.It was perfectly working for years.Help I have no wifi working, 2 rooms have dead sonos five.  

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UKMedia
6 months ago
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ikozContributor II
asked in Advanced setups
Sonos Sub (gen 3) and Yamaha A4A

Hi, I own Yamaha Advantage A4A and I was wondering if there is a why to use the Sonos Sub with it through Sonos Port. Thank you for your help!

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jgatie
6 months ago
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iainfranceContributor I
asked in Advanced setups
upgrade

I can not believe following the Sonos update, that there is no function to add songs to created Sonos playlists.  Each time Sonos thinks they are making their APP/systems better all they appear to do is MESS UP and then cause frustration for owners of their products, we spent another 30 minutes on their helpline to try and figure out how to get the system working again !!!  Me thinks … time to give up with Sonos and go back to BOSE….total fail Sonos

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Airgetlam
6 months ago
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yeumeoContributor I
asked in Advanced setups
mise a jour

Bonjour , Depuis la mise a jour , l'application n'est pas pratique à utiliser.J'utilise l'application pour écouter mes playlist Deezer.Pour accéder à la dernière piste d'une playlist Deezer , le déroulé est très long, et cela met du temps à charger. Également,  nous ne pouvons pas inverser l'ordre des pistes d'une playlist autrement que "aléatoirement". Il faudrait pouvoir le faire de manière chronologique de la plus récente à la plus ancienne. Egalement, lorsque nous recherchons un "artiste" et que nous choisissons "mix" de 'artise, les titres ne s'affichent pas donc nous ne pouvons pas les selectionner. Lorsque nous selectionnons "top titres", ceux-ci ne se lisent pas à la suite. Il faut sélectionner un nouveau titre à chaque fois.  Franchement la version précédente était bien meilleure.  Moderator Note - Translation by Google:Good morning , Since the update, the application is not practical to use.I use the app to listen to my Deezer playlists.To access the last track of a Deezer pl

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6 months ago
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hazeldpContributor I
asked in Advanced setups
multi sonos set up

need multiple help ! I have the following: 2x sonos One, a brand new beam, a boost, a Sonos connect amp and a brand new  pro-ject T1 phono. My idea was I was hoping to connect the 2xOnes and beam together but also connect the 2x Ones to the pro-ject. Struggling with the lot tbh! Seems I cannot connect the Ones I. The new Sonos app, and can only connect the Beam in the new app. Is there any way I can connect them as surround sound? With the pro-Ject I may have just mucked up ! I was thinking it pairs with the One speakers but on receiving it am I right that it is literally just a record deck and has to be wired into an amp and speakers? In which case I can wire it to my connect amp but how do I then connect it to the 2xones? 

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Airgetlam
6 months ago
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PGWisemanContributor I
asked in Advanced setups
Connecting a Turntable to Sonos 5 via Denon AVR

I’m having difficulty connecting my turntable via my Denon AVR-2808-ci to Sonos 5. I have tried the avr’s  zone 2 (& 3)  pre outs and thought I made all appropriate setup steps as described in the “proved solution” but it’s not working.  

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6 months ago
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gadgetmindContributor I
asked in Advanced setups
Connect:Amp repair

I’m trying to fix a “no power” Connect:Amp Gen 2 and made great progress - before it all went wrong.Fix: Fuse was blown and two MOVs on the VPRI/VMID rails were low resistance. I replaced these, reassembled enough to test it, and it booted! The app found it, added it to a room, and then said it needed an update. This went ahead but the unit didn’t come back afterwards.Current: It powers up (3.3V and 5V rails fine), turns on the white LED for 4 seconds, this then goes off for 18 seconds, and then it repeats. While the LED is off, the Ethernet lights are flashing as expected, so I guess MAC and PHY have been initialised. It will not go into factory reset mode by holding play/pause when powering up.Theories: 1) it was bricked during the update and I’m screwed, 2) there is a fault elsewhere that the previous firmware didn’t detect but this firmware does. I see chat elsewhere about 36V to the riser board, but my reading of the PCB is that the riser just enables the MOSFETS to supply DC to t

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6 months ago
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kbiyaniContributor I
asked in Advanced setups
New App Sucks. Bring old app back ASAP.

I want the old app back. Who the * designed and tested this app. I spend thousands of dollars on Sonos system in my house and now the app is terrible to the point I hate to open it. Took away so many basic and common features and provided nothing new. I cannot skip songs, I cannot add songs on the fly to the current list. This is insanely stupid update. Show me one existing user who is thrilled about this update. Please give me my old app back. *Moderator Note: Modified in accordance with the Community Code of Conduct.

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6 months ago
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Viroqua1965Contributor I
posted in Advanced setups
New app rollout

Who is the genius that picked a holiday weekend roll out the new app?   If can’t even find my system

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P
6 months ago
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tsalapackContributor I
asked in Advanced setups
Yamaha N-303 wifi receiver to Sonos speakers

I have a Yamaha N-303 WiFi receiver that is hard wired to outdoor speakers, and I would like to connect with my indoor Sonos One speakers to sync Pandora and other services when having a get together so people can enjoy the same music inside or outside.  Any advice to be able to connect the Yamaha to the network would be appreciated.  Both systems connect to the same WiFi network.

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Airgetlam
6 months ago
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arslanelverAvid Contributor III
asked in Advanced setups
playing local dolby atmos music from local music library

Hi everyone!i wonder if that’s possible? And if it is (please excuse my ignorance) what’s the codec should be ? best

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6 months ago
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OpalContributor I
asked in Advanced setups
new app

After app update I lost my favourite station, lost few hours to find them, but with no luck.looks like the Sonos is useless now.😡😡😡

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6 months ago
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PoildurContributor I
asked in Advanced setups
Biblioteque Musicale Windows 10

Salut.Je ne pouvais plus ajouter ma propre musique dans la bibliothèque Sonos.Je suis sous Windows 10.Cliquer menu démarrer, dans “rechercher les programmes et fichiers” taper WMP NSS et sélectionner “voir plus de résultats”. Sur la page qui s’ouvre, cliquer droit sur votre fichier musique et sélectionner “accorder l’accès à” et valider “système hi-fi sans fil sonos”. retourner dans sonos, gérer bibliothèque et ajouter votre musique.pour mon cas, ça a fonctionné. Moderator Note - Translation by Google:Hi.I could no longer add my own music to the Sonos library.I'm on Windows 10.Click start menu, in “search for programs and files” type WMP NSS and select “see more results”. On the page that opens, right-click on your music file and select “grant access to” and validate “sonos wireless hi-fi system”. return to sonos, manage library and add your music.for my case, it worked.

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6 months ago
Bitt
BittAvid Contributor I
asked in Advanced setups
Apple Time Capsule and Sonos

Will  Apple Time Capsule Still work with Sonos as a Network Attached Storage for music?

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Bitt
6 months ago
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Richard in VancouverContributor I
posted in Advanced setups
Recent App Update & The Headache You Gave Me

Let’s travel back into the past about a month ago. I have been a Sonos customer since 2020 after leaving Bose after decades of being a customer.I have been happy for the most part until you decided to update.I use to enjoy movies and television on my Arc, Sub, and two Era 100 (paired) which connected to my 65 Sony Bravia - it was mind blowing.Now each component pairs as an additional room within a room, one can’t be found (have factory reset at least 4 times). One Word:  Frustration Please get it fixed soon!  Otherwise, please take back your useless  $2,000 plus system, and I will return to Bose.  They had my consumership for twenty years, you’ve had it for four years, and I am already considering leaving you. One Unhappy Customer in Canada ( I say one, but we both know, it’s much greater .  

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6 months ago
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Alex29140Contributor I
asked in Advanced setups
connexion lampe ikea avec nouvelle box

Bonjour, Je viens de changer de box et ma lampe Ikea symfonik ne veut pas se connecter sans câble ethernet alors qu'avant cela fonctionnait Merci Moderator Note - Translation by Google: Good morning,I just changed boxes and my Ikea symfonik lamp does not want to connect without an Ethernet cable whereas before it workedTHANKS

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6 months ago
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howardgAvid Contributor I
asked in Advanced setups
Router identifies wireless devices as wired

I hello all. I recently moved my Sonos devices to reserved IP addresses in my router. That seemed to go well in terms of everything working, but I noticed that the router identifies some of these devices as “wired” when in fact they are wireless. Below is a capture of the devices page. The Playbase is wired directly to the router and is correctly identified as “wired.” However, the Port and the two Play 5s are incorrectly identified as wired. The two Era 100s are correctly identified as wireless, as is the Roam. Is this something that matters? I refreshed the devices page a couple of times but that didn’t change anything. Thanks.  

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Airgetlam
6 months ago
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stout27Contributor II
asked in Advanced setups
Connecting older amp no play button

I cannot connect my amp to the network.  When I try to, it tells me to press play and volume up but I only have mute.  So it fails.

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S
7 months ago
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DavidRaffContributor I
asked in Advanced setups
Connecting Sonos SL

I installed a new modem. To enable connection I ‘factory reset’ each speaker. My Apple Music is recognising every speaker as being connected to the new modem and I can play music via Apple Music App. The Sonos App is not recognising the speakers. I have tried many many times and differing means but to no avail. I have deleted the Sonos App and reinstalled. But the Sonos App (new version) is simply not recognising my system. Any hints would be helpful please.

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7 months ago
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