What to get

I ordered in April with a May 6 shipping date. It has been “preparing to ship” since the 6th. Has anyone ordered an amp of late and are you on the same delay? Not a huge deal but I have an all new music room set-up and all that is missing is the amp. 

How can I get a purchase receipt for a product that I bought on the Sonos website?

Hello to all,Hoping someone can help me with this - I have a decent turntable going into stereo fives and then a number of ones throughout my house. All going through my wifi. I run Google points re a mesh system as I have a large house and one router/ point isn’t enough. Also - where I have the turntable and two fives are at the opposite end of the house to where I have my cabled internet. This works fine for normal streaming of tv and internet needs, but something isn’t happening for my Sonos system.My question relates to the Sonos Boost and will it fix my issue. If I buy one I have to hook it up at the opposite side of my house to the turntable and fives because that is where I can plug in an ethernet cable so it has to stretch that far out.Also, can I have multiple Boosts. I have bought a three point pack from Google for my Mesh, can I do something similar with Boost or will I be confusing it all?Thanks in advance everyone - Robin

Greetings’’ Everyone  How many Sonos speakers we can connect  from Sonos App at one time ?Can we connect upto 22 or 32 speaker with different zones speakers like One SL , One Gen , Move or Five , we can do mix an match.  Please suggest. 

Is the Ray delayed? I ordered on 5/30 with a ship date of 6/7. My status still shows “preparing to ship” and it’s 6/15. Anyone else having this issue?

We have enjoyed the sonos amp with two wired sonance speakers out back for years...now we’ve extended our space with some chaise lounges on the far side of the pool, and a small game area in the far corner of the year.  You really need to crank the music up under the covered patio to hear it in all corners of the yard.  I’m thinking either two roams, or two moves, or one of each so that we can hear the music in all corners of the yard.  What’s the best combo?  Or is it something else?  Thanks!

Will Sonos create a surround speaker that includes upward firing drivers to complement the Arc for Dolby Atmos?

Whats going on with the Horrible customer service ??I placed an order the other day for the Ray Speaker and it got delivered to the wrong address.I have called in 6 times to get this fixed and have received the run around. I even sent an email to the CEO and still no response. I just called in today at 9:30 PST and the Sales Department is Closed !!! What has Happened to SONOS and their Wonderful Tech and Sales Support.This is Ridiculous. I cant even begin to tell you how “Frustrating” this is !!!!

Bonjour à tousJe souhaite acheter des enceintes pour la terrasse de ma maison de vacances.J’utilise un système Sonos dans ma résidence principale et j’aimerais utiliser la même marque pour me simplifier la vie.J’ai vu des enceintes outdoor dans la boutique mais je me demande si elles valent l’investissement. Est-ce plus pratique que Roam ou Move ?Ils poussent pour un pack avec un « Amp », est-ce nécessaire d’ajouter cet appareil ?merci beaucoup pour votre aide !GuillaumePS: il y a d’autres threads sur ce sujet mais ils datent d’il y a plusieurs années. Comme tout évolue rapidement j’ouvre une nouvelle conversation.

I live in an apartment that has 2 built in ceiling speakers in the living room that are hard-wired to a sonos connect amp (which is in the closet where the wiring for the ceiling speakers runs to). I also have a 3rd party Denon receiver powering 2 Klipsch tower speakers (both setup in my living room). My Denon receiver is connected to my TV, so the sound output from the tv currently goes through my Klipsch speakers.  My goal is to connect my Denon receiver/Klipsch speakers to the existing sonos system and use the ceiling speakers (which are already connected sonos) as surround sound. From what I’ve read online, it sounds like I may be able to accomplish that by connecting a Sonos Port to my Denon receiver in the living room.  If I buy the Sonos Port and connect it to the receiver in my living room, will I be able to use both my Klipsch speakers + ceiling speakers at the same time? My Denon receiver is connected to my TV via optical cord, so if I connect a Sonos Port to my Denon receive

I am building a new home. I am not looking for a high end theater set up. Attached is my floor plan. I plan to use a soundbar, sub-woofer, and 2 ceiling speakers for TV viewing. Note TV is in the corner. I would use two ceiling speakers which are in marked in red with an amp. It is my understanding the ceiling speakers should be behind the seating area.  Does that seem accurate? My second option would be to add two more speakers (blue) and play only music through the whole room with 4 speakers. The room measures 26’8” x 20’6”. Can I have the blue speakers off for the TV and all 4 on for music. Can I accomplish this with one amp? Thanks. 

Hello everyone, I plan setting up 5.1 with 1 arc, 1amp with 4 passive speakers “2 fronts and 2 backs”, and 1 sub. Is it possible to do this set up?

Hello.  I placed an order June 6 for a Move in white.  The order status still shows preparing to ship with no backorder date.  What is the current expected delivery time?  Thanks.

I pre-ordered the Sonos Ray on June 3rd.  I received the wall mount but the order for the Ray still states it's pending since the June 7 release date.  I contacted Sonos..  the rep said I should have it by July 8 due to the volume of orders.  Is anyone having the same issue?

I renovated my house, And I have 3 big 70"+ TVs, two inside the house, and a Samsung Terrace outside by the pool. For the soccer world cup, any other sports event, or even movie night, I would like to have all TV playing the same video signal at the same time. As for audio, I purchased and will get installed soon Sonos speakers indoor and outdoor (Arc + 2 rear 1SL on the two indoor TVs +1 sub, just 2 outdoor speakers for outdoor TV), so I think I should be able to pick any TV as the main source and get Sonos to play that audio everywhere, but I guess I can leave each Sonos "home theater" play his own audio from the corresponding TV. In the figure below you see my house plan, with the red dots being the location of the 3 TVs. The The bigger dot is where I would like the "main" TV (or main location), in the sense that I would like either to mirror the signal from that main TV to the other 2 TVs, or I would like to use that as the main location in which I have my laptop sending a movie to

I am wondering if anyone has ever tried using both the in-wall and in-ceiling speakers for surround at the same time using an AMP. I am setting up a new room, and am looking into possible doing both to create a sort of rear surround bubble for my Arc + Sub. TruePlay supports those speakers so it could also do the tuning to adjust for having both.  I know we can’t do Atmos and that it would just be a 5.1.2 but curious to see how it would actually sound and work as a rear surround. Anyone ever try?

Currently i have a sub, 2 play one’s and a playbar setup as my home cinema surround setWill it have any added value to replace the playbar with a ray…. Or would this be downgrading? Thanks upfront for your advice

Apologies if this has been answered before, but many of the threads I’ve found are questions regarding third-party amps or speakers.  I recently purchased an Arc. I’d like to connect my turntable (Audio-Technica AT-LP60X, with built in pre-amp) via the Port. Will this “work” with a Sonos Sub in the same room?Just trying to listen to some LP’s. Thanks in advance for any help. 

I ordered a Beam (Gen 2) from Sonos Australia on 30 April. Sonos cancelled the order with no explanation given. I called to enquire and was advised that the order was lost due a change in their IT systems. The order was placed again (and a discount given which was nice) and was received on 26 May. Unfortunately it was faulty (didn’t work) so I arranged return. It was received by Sonos on 2 June and they advised that a replacement "should arrive in 1-5 working days". It is now 14 June, and repeated attempts to contact Sonos online and by phone have been unsuccessful. I’ve been on hold on the online ‘Chat With Us’ and on the phone to the call centre for two hours today, but no one is picking up. Anyone else having similar issues contacting Sonos? Should I take this to NSW Fair Trading?

Is Sonos having issue with their stock or order processing?I have ordered soundbar for delivery today and still hasn’t got picked by the delivery company, customer service hasn’t got a clue when the item will be packaged and shipped. I was expecting a better service for company. Regards,Luke

I’ve started a move to Sonos with a Beam Gen 2 for the family room. I think I’m about to find myself on a slippery slope 😃Next room is our lounge. I have a new 55 inch LG C1 TV which is connected to my Yamaha AV receiver through eARC. The Yamaha is wired to 2 tower speakers for the fronts and 2 bookshelf speakers for the rears. The Yamaha produces an excellent centre phantom and I don’t need a sub.I’m looking to replace the Yamaha with a Sonos Amp, which will be wired to the two tower fronts. For the rears I’m torn between a second Amp wired to my existing bookshelf speakers, or to get 2 One’s. Access to power is not an issue for either option.Has anyone grappled with this decision and which way did you go and why?Also, is there anything else I need to be aware of with all of my proposed changes? Some questions that come to mind:dos the Amp produce a strong phantom centre channel? can the volume be set independantly for the fronts and the rears, so I can balance the front/back volume

Hy there, now my question is if its posible to get 2 discounts in one for the 30%? I own 2 play 1 with 15% each can i get that 30% for one product? If so how? Thank you.

I currently have 4 ceiling speakers powered via Sonos amp in my open living room. Would you recommend adding a soundbar or sub?

Hello community, I am looking into getting a sonos amp and 4 speakers for outdoor use, my question is am I able to control each pair of speakers separately? 2 speakers will be by the porch and 2 by the pool. Sometimes we just like the smaller speakers by the pool on only. I haven’t purchased anything yet so I’m also open to suggestions. Thank you

Hi, I placed an order last week for a refurbished sonos move. However, I have not received a order confirmation and do not have an number. When reaching out to support via email they keep asking me for an order number which I do not have. I have the charge on my credit card.