Voice control and smart home

I’ve added the Sonos ARC to my Google account.It does show up as Sonos TV control, as expected, however, it can’t be used as it toggles between “Not responding” and “Connecting” and never goes through. I can’t use it to control the TV.The internet connection is stable, I’ve also tried connecting the speaker using an ethernet cable but the result is the same.I’ve created a short screen-video to show how it looks like:https://www.youtube.com/watch?v=JdsQh0A4woc I’ve found

Hi folks,when watching tv my Google assistant on Sonos Arc self activated randomly with tv audio. It happens basically every day. Never happened before when I was using a Beam. My system is:Arc connected to LG C9  via eARC (tv audio de-activated)Gen 2 Sub2x Ones as surrounds any idea on how to solve this annoying issue? cheers 

I have the 2 Sonos S2 speakers and I don’t know how to connect my iPod touch as well as my very old Classic iPod. Could someone please help me with this?

Our house is filled with Sonos. We have a Sonos Play One in every room and our living room has a Sonos Playbar with two Sonos Play Ones for surround sound. We have echo dots in each room and have Alexa configured to use the Sonos speaker (in each room) as default. It has been working perfectly for years.Fast forward to now; Alexa no longer plays music through any of our Sonos speakers. Alexa now just plays music through the echo dot instead of the Sonos speakers.I have spent hours troubleshooting this and have done the following:Disabled Sonos skill in Alexa Removed Sonos speakers from Alexa Power cycled all Sonos speakers Added Sonos skill to Alexa and rediscovered the devices Reconfigured each room (group) in Alexa to use Sonos as defaultAll of my Sonos speakers have excellent network connectivity and are set with a static IP. Nothing on my network has changed recently. I have verified firewall and dns logs

Hi,I have a collection of tracks stored locally. I’m trying to play them on my One (S2) using Alexa, and I’ve installed various media servers and associated skills (Plex, My Media, our jukebox...).  Every time I ask Alexa to play a track using the appropriate syntax, I get a voiced error “Playing music on provider XXX is not supported”, with XXX being Plex, etc.Has anybody else run this issue?Thanks,-marc

The Spotify-integration with Philips Hue also works when playing Spotify on Sonos!Take a look at my set up: YouTube: 20210907 Spotify integratie Philips Hue & SonosProbably not the easiest music to synchronize with, but it does look fairly good!

I want to disable the "start sound" that sets of when I say "Hey Google".Obviously I want to have Google assistent activated, but the sound annoys my girlfriend. I found how to do turn the sound of in Google Nest products (se link below). But I don't find how to do it on my Sonos products (or if it's even possible). I'm guit sure it's possible because a friend that I belive had Sonos as well had managed to deactivate this sound. https://support.google.com/googlenest/answer/7410241?hl=sv&co=GENIE.Platform%3DAndroid

HelloI have playbar linked to Echo Flex.  Recently I asked Alexa to set volume to 2 and it went really quiet (read inaudible).  I realised that volume settings were working as 1 to 100 :)2 would do 2% and 22 would be about a quarter of full volume as expected.But now it seems to be back to the 1 to 10 big steps in volume.  I see there are old threads about this (from 2 to 3 years ago).  But I’m hoping something changed.  Alexa was definitely working fine a few days or so ago.I did try disabling and re-enabling the Sonos skill for what it’s worth (it was recommended to fix a similar issue on another thread) but this hasn't worked.Is 1 to 100 volume setting possible - I know it was before! Thank you

I'm using several Sonos with microphones; Move, Roam and One. Move and Roam work fine, however when using the One, the trigger word is fine… but then I need to scream rather than talk for the Sonos One to react. Anyone an idea how to deal with this? 

Hello all Sonosers ;-)  Requesting your thoughts.  My configuration is: Sonos One + Google Assistant + Deezer Premium.  Has been working great since I installed it 1 year ago.  Typical usage: “Hey Google, play some rolling stones”, etc.  Yesterday Google refused the command, saying the current device does not support Deezer.  Tried upgrading all software, hardware resets, reinstalling all software.  When adding Deezer to Google Assistant, setup says “Continue with unsupported music service? Deezer is not supported on this device...”.  I have no problems streaming from iPhone Sonos app + Deezer to Sonos speakers.  Has anything important changed within the last week?  Stay safe everyone.

now Google Assistant officially supports the Russian language (beta is over).  Please add Russian language support to the list of allowed for Sonos devices in Google Assistant.  We have already written that this language works great on the forum, and it should not be long and difficult to implement.  Everyone who uses your products in Eastern Europe and other countries in Europe, America and the world will be grateful to you.

Hi there! On Automatic Trueplay page it is written that If you’ve added the Google Assistant to Move, Auto Trueplay will be disabled when Move is in Bluetooth mode.Does the same relates to Roam (not Move)? Which actually means that I will not have Automatic Trueplay on my Roam as far as Google Assistant was added.  Thank you in advance, Oleksii, 

Hi EveryoneDoes anyone know if there is a way to turn off the lower volume when listening function for assistant on Arc?I’ve followed the instructions but it seems to only be available for google made speakers?It’s a bit annoying when I’m watching something and the assistant is triggered by dialogue from a movie, I’ve lowered the google sensitivity but can’t seem to find any setting to turn off the lower volume when listening function.Any help is appreciated, thanks! 

Voice recognition issue, Sonos Beam and Google Assistant:  beam won’t recognize second voice. 

Hi I have moved house and cannot seem to change the location of my devices. I have tried to be self service so have changed it in Amazon and the Alexa ap. Then tried to change it at the device level too but cannot see where to do that. I have removed and then readded Alexa to my speakers to try reset and nothing has worked.  surely this is a common problem with an easy solution and im just missing.  thanks I’m advance for your help 

When will Siri be available as Assist on e.g. SONOS One?When Alexa came, it was announced that Siri would follow soon. I‘m still waiting.

Hi all, I used to be able to go into the Alexa app and select either Arc or One and the app would take me to a settings page to change things like “enable announcements” etc but now tapping on any Sonos Alexa enabled product, it does nothing!When I first setup my new Arc a few months ago I had full functionality and amended several settings that were Alexa related, so I know it used to work.Any advice or help greatly appreciated.Oh and by the way I have disabled and enabled the “skill” sh*tloads of times! Still no good.

I have two Symfonisk Bookshelf speakers as a stereo pair in my bedroom. I had an Echo Dot in my bedroom with the Symfonisks (“Bedroom”) as the preferred speaker for the Dot selected in the Alexa app along with a Firestick. With this set up everything was working fine. I could say “Alexa, play music” and it would play music through the Symfonisks. I could similarly adjust the volume and stop the music without suffixing the command with “in the Bedroom”I’ve added an additional Echo Dot and paired it with the original one as a home cinema for the Firestick. The Bedroom Symfonisk pair are still the preferred speaker. Now, I can still ask it to play music without suffixing it with “in the bedroom” but I can only get Alexa to control the volume or stop the music by adding the “in the bedroom suffix” to the command.Any ideas how I can resolve this?I’ve tried disabling and re-enabling the Sonos skill with no luck.Cheers!

Bought our daughter a Sonos Roam for her birthday. We are however a S1 household with many speakers, Alexa integration and smart home IoT devices.Given the fact I do not intend to update to S2 anytime in the near future, how would I best setup her Roam? Should I create a net-new Sonos account for her and install S2 on her mobile device? What about Alexa integration and the fact that is tied to my login and account? I really do not wish to install the Roam under my account at this time unless someone can convince me otherwise as I’ve heard rumblings of potential issues running S1+S2 under the same account. Just looking for best practice here without sacrificing functionality for both my daughter, or the rest of the household. TIA

Does anyone know about when you can finally add your sonos speaker to your google group? I see here questions from more than 2 years ago? will it eventually come? anyone an update?

Sonos Beam won't broadcast; Sonos One will broadcast.  Using Google Assistant.  Here’s what happens:ME:  OK Google, broadcast.SYSTEM:  What’s the message?ME:  la la la la laSYSTEM:  OK, broadcasting now.Then … nothing.

First off, I have tried to find the answer by searching this forum, so if I missed it, I apologize in advance.  I have a Sonos Move with Alexa and several music services.  When I use it on my home network, everything works as expected.  When I take this on the road and connect it to a WiFi hotspot (5G) i cannot launch music using Alexa.  A few points:  The hotspot has the same SSID as my home network so it just connects automatically. Alexa works “in general” , I can ask it questions and get responses. I can play music through the Sonos App.   I cannot start music by asking Alexa.  I cannot launch music through the Alexa app. The hotspot appears to provide good speed (3.86 Mbps according to speed test)Id prefer not to use Bluetooth as I get phone calls and don’t want to disrupt the music. I’d also prefer not to use the Sonos app as my wife finds it complicated.Am I doing something wrong?  Am I confusing it by using the same SSID?

I have just bought a Sonos Roam! I have installed Alexa Assistant, first time work correct, then I took  the device to connect  in other Wi-Fi to use Alexa, but didn’t work! I came Back and did not work anymore. I can ask about wheather she aswers, but when i ask to Play a music , she says the name but did play nothing stay quiet.

I have surround sound with my Sonos Beam, and a recent LG OLED that is Alexa capable. On the previous TV, I used Alexa with the Beam, and it did everything it was capable of, which isn’t much on the tv apart from volume and power. The new tv can be controlled with Alexa, do I now disable Alexa for the beam, and only use the TV for Alexa? I’ve added the basic and Complete Alexa skills, but alot of commands for the Tv, Alexa says it cannot do. It will do previous tasks, volume, power, and I have sporadically got it to pause, but it won't change inputs, or open certain apps. Thanks for reading. 

Hi all,When I try adding Google Assistant to my Sonos Arc, I encounter the following error messages from the Sonos app and Google Assistant respectively. I tried removing all the music services in my Sonos app and signing out of all my gmail accounts as suggested in some of the other posts, as well as installing (and uninstalling) the Google Assistant first before adding the voice service to the Sonos App. Could someone help me? Sonos support tried to diagnose the problem for an hour but we have yet to resolve it. Thank you.