Voice control and smart home

After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it back incorrectly.So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.Steps I’ve taken to fix:Disable and enable the Sonos skill in the Amazon Alexa App. Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no avail  However, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it kinda acts like a reboot but if you change the volume and ask her to confirm it happens again immediately. 

There seems to be a really old thread on this where Sonos stopped responding, so I thought I would follow up - any update on being able to play Apple Music via Google Assistant? This feature has been available for Google Assistant for a while, and I think Sonos may be the only speaker that doesn’t do this in the market. Any update?

I understand Sonos was disabling the mics on surrounds when paired with an arc or a beam. I have the same problem as many other users - I am often much to the surrounds than the arc and would like to have their mic active so I don’t have to shout from the kitchen at the tv. I don’t care if it doesn’t relay tv commands. I want to play music and ask Alexa things from the kitchen which is close to the surround speakers. Please activate this an option. 

 just bought a Sonos One. trying to set uo a routine on my iPhone in Alexa. the timer function dirsnt work. just keeps playing music after the elapsed time. If I instruct the unit directly it stops after the requested time. 

Hi guys, Hoping someone can help. I have a Playbar hooked up to my Sony TV. If I put the TV on and set the volume to what I want when watching a movie - it’s great.  However, if I then turn the TV off and ask Alexa (Echo) to play a song through the Playbar (using Spotify) - the volume is almost double as loud as the TV.  So loud in fact that my GF did it the other day and it’s actually blown the bass speakers in the Playbar (a separate issue).   When I look at the Sonos IOS app whilst doing the above, the volume slider remains at the same level for both TV and Music however what I hear is completely different.  Anyone got any ideas on what it could be and how to fix it without having to open the Sonos app and lower the slider before choosing music (which defeats the object of wireless / voice activation)?  ThanksDan

In some movies and series, if the audio from the soundbar contain any "Google" like words it triggers the Google Assistant. When it's triggered, it lowers the audio and you can imagine how annoying that is when you watch anything.This never happend on my Sonos Beam, but on Arc it happes all the time. At least once per movie/episode. Has anyone experianced this as well, or have I done something wrong while configuring my setup? My system: Arc, Sub Gen3 and two Ikea Bookshelf speakers. 

is there a plan for sonos to add google assistant service in HK in Cantonese? can’t wait to enjoy the experience of voice control in mother tongue!

Hi, I am trying to understand the capabilities playing Spotify (free) on google hub and Arc.  Specifically I’d like to be able to request a station (or a music type) on the Hub and ask it to play on the Arc.  Or start it on the Hub and move it to the Arc.  It works sometimes and other times I get message from the Hub saying its not available for Sonos.  Cant figure out what should or should not work.  I have the same free spotify account linked to both devices as my default music players and same google assistant account, etc.  I am wondering if the content being pulled on the Hub is sometimes not available for the Arc for whatever reason even though they are both using the same Spotify account?   Or maybe there’s another reason? Thanks

I have 3 rooms in my house:1 Room with Sonos One2 Rooms with Amazon Echo(all have Alexa obviously)  What is the best way to have all 3 play the same music at the same time?  ThanksAsaf

Can I use my Sonos one speakers for Bluetooth?

Can someone please explain me  I want to understand that is it possible to control Sonos speakers with 3r party Automation App for example : Control 4 , Crestron or Saavan .Is it possible to control from all these. apps ?? And which is  the. most successful brand for automation with Sonos Products ??  

Could someone try something for me? There is a radio station we listen to called Kool Oldies 104.3. If I ask an Alexa device to play the station the music plays immediately. If I ask a Sonos One speaker to play the station it responds stating that the station isn’t available right now. Do you get the same thing or is it just me? I deal with this issue quite often and I have no idea why it happens. Latest updates have been installed and just went through the entire reset process just 2 days ago. Thanks.

If you have Google Assistant, a Nest Doorbell with visitor announcements and Sonos Ones, Sonos One SLs, and Play:1s, will the announcements play on just the Ones or on the entire system? Can you stream content via Google Assistant to just the Ones or can it play on any speaker in the ayatem? 

I have 2 roams, both set up and on the network, I have set up Google assistant on both, and for the most it works fine, that was until my wife tried to add the devices to her home app, she goes to voice assistant, clicks add devices and the 2 speakers show up. when she clicks next it throws an error and say they can’t be added, then enrolment failed.Any help or ideas would be good.

Is there a way to have Sonos One setup with Google Assistant recognize multipole voice match profiles?i.e. when you say “Hey Google, Who am I?” it can recognize more than 1 person?  I can’t figure out a way to setup more than one person with a Sonos One.  I can’t get Google Assistant to recognize the Sonos One when I try and directly add a device to Voicematch.  I can’t add more than one profile via the Sonos S2 app because the system only ever allows one user to be connected to it.

Our Google assitant on beam started saying “something went wrong try again in a few seconds” in the middle of the night around 4 am a couple weeks ago… it’s pretty random, it said it a couple time during the day too. I have closed the mic and removed the Google Assistant from my system but it kept saying it anyway 🤯. The only solution I have is to mute all my sono hardware before going to sleep but sometimes I forget 🤦🏼‍♀️. Is there a way to stop it or to make a routine to mute all speakers during the night?

I purchased my brother a couple of Sonos One speakers the past 2 Christmas’. He has multiple Alexa devices. I setup everything for him with the Alexa being able to control music on the Sonos speakers. He is completely ignorant to technology so I have to check the systems when I go to his house. Yesterday I went there and his Garage Sonos One speaker was showing offline in the Alexa app but yet he had no issue asking Alexa to play music on the Sonos speaker itself.Now this is where my frustration comes in. This has happened multiple times and I have to go through either disabling the Alexa Sonos skill or removing the devices completely and doing a rediscover. It’s not that time consuming but it makes the system completely unreliable when I’m not there to fix it.  Nothing changes in his house but yet we have to go through this more than we should.Now I’m begging the Sonos support to please not respond with a canned response that ignores everything that I just wrote or doesn’t even apply

Hi all! I’m having trouble getting my new Arc setup registered into the HomeKit ecosystem. I have three other One SL’s throughout my home, all of which had no problem being discovered & added within HomeKit. I just setup the Arc, Sub & SL’s within the Sonos app, all was pretty seemless and grouping them as ‘one’ was much easier than I expected. Now that I have that completed within the Sonos app, it’s ready to be added to HomeKit just as my other One’s were, but it won’t discover when searching. Any ideas/fix? Part two to that question, will I only have to discover/add the Arc to HomeKit since the sub/SL’s are all binded together as ‘one’ within the Sonos app?  Off topic. Is TruePlay really the secret sauce to bringing this setup to life? Coming from a similar Vizio soundbar/surround setup, I don’t want to say I’m necessarily disappointed but I’d say I was a bit underwhelmed. The bar sounded a bit narrow, which is opposite of pretty much all reviews professional or not, it’s be

I bought a Roam for my bathroom so that I could still hear my music in the shower. So I hooked up the Roam to my existing Sonos system but now all of my Alexa responses, no matter where I call her name, are coming though the Roam. How do I prevent that from happening without disabling the mic? I thought about giving it a different wake word but there was no option to do that that I could find.

I live in an apartment. I have a SONOS Beam and 2 SL speakers set up with a TV in the Master Bedroom. I also have a Beam and 2 SL speakers set up with the TV in the Living Room. I use Google assistant on Sonos. For the past year or so this has worked perfectly. Recently (and it does not appear to be associated with an update) Google assistant on both systems responds with “Sorry there was a glitch, try again in a few seconds” about 50% of the time. Yesterday when I walked in the house both Beams were responding with: “There is no internet connection”. There was NO internet problem as my phone and PC’s were working correctly. I tried to re-setup all SONOS speakers and now I can only connect one complete set (BEAM and 2 SL’s). If I connect the LR setup then the BR one will not configure and vice versa.I’m curious if something was changed in the software lately that is causing all of the grief?Should I be using Google Nest’s and not Google Asst on Sonos?

Bonjour,habitant en belgique, alexa n’est pas disponible comme service vocale.Quand peut-on esperer pouvoir l’activer en belgique ? Merci a vous.Moderator Edit: Added Google Translated English for English Forum:Hello,living in belgium, alexa is not available as a voice service.When can we expect to be able to activate it in Belgium? Thank you.

I tried out https://speakerscenes.com/, just to see what the offering was. I’d now like to de-authorize this app (since it accesses my Sonos setup through the API). However, I don’t see any settings in my Sonos app, the Sonos website, or this third-party app. Any ideas or suggestions?

Good morning every one, I tried asking to the Sonos costumare care this information and they recommend me to post in the forum. Here I am! I’ll try to explain my doubt:I have a problem with my voice assistant’s volume. If I’m listening to the music and ask Alexa something , I cannot hear the answer because the volume is too low or the music exceeds it.Is it possible to increase the volume of the voice assistant? Not the speaker volume othervise the problem is simply displaced. I hope I was clear.Thank you in advance, Have a good day,

There are posts on here that have been locked that are over 1-year old requesting YouTube music 'likes' in the Sonos app. Please action this or allow Sonos speakers as a target for Google cast so we can cast directly from YTM on phones and like there. Yours faithfullyA new Arc/sub/one user