Answered

alexa voice will not load on devices

  • 16 January 2022
  • 1 reply
  • 29 views

I have. 5 Sonos One devices around the house.  They suddenly all showed offline.  After trying a number of things, I ended up completely eliminating all devices from Alexa, disabled the Sonos skill, hard reset every Sonos. I confirmed that there were not Sonos devices or groups set up in Alexa.

All of my Sonos devices are back online.  I have linked music services and they all operate. Or rectory through the Sonos app.  HOWEVER, Alexa Voice will not activate on any of the devices.  When I choose the device, then log in to Amazon, it attempts to load voice on the device.  This is where it stops.  I get an error that says “!  There was a Problem”.  
 

help?

icon

Best answer by UKMedia 17 January 2022, 09:18

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Userlevel 7
Badge +20

Please se my post here: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/tips-and-tricks-resolve-most-alexa-issues-6864243