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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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BolagsroggaContributor I
asked in Google Assistant and Sonos
google assistant

I cant add the assistant on my Beam.It stopped working couple of weeks ago.Anyone who has a solution?

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6 months ago
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CLT413Contributor I
asked in Amazon Alexa and Sonos
Issues with Alexa and Amazon Music

Never had an issue with Sonos or its compatibility with Alexa/Amazon Music.Over past 3 weeks, I can no longer use my Sonos system to queue Alexa or stream music via Amazon Music. Occasionally, Alexa will start to play a requested song / playlist and will last about 5 seconds before it stops working. Alexa no longer responds to any other requests via Sonos (i.e. turn off lights, etc). Yes, I’ve deregistered everything, reset all speaker components, disabled/enabled Sonos app with Alexa, disabled/enabled voice services in Sonos, re-selected Amazon Music as preferred streaming. Absolutely nothing works. Sonos support is constantly a 90+ minute wait. I have thousands of dollars wrapped up into a system that simply no longer works.  Any one else experiencing similar issues?

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6 months ago
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JimmyD_1Avid Contributor II
asked in Amazon Alexa and Sonos
Can't add Alexa back to Sonos One

After factory resetting this speaker 12 times just to get the new app and firmware to work for 10 mins before I once again see “no products found,” I can’t add Alexa. It gets to a screen that says “Signing in to Amazon” and just hangs like that forever. And no, the problem is not on my end. Has anyone else seen this and found a fix? Or is this just another feature this failed company removed in the app update and now we have to wait and see if they add it back 6 months from now? 

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Corry P
6 months ago
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RickwaContributor II
asked in Sonos Voice Control
"HEY SONOS" doesn't recognize "SILK JAZZ" radio

Why doesn't “Hey Sonos” voice control recognize the Sonos radio station “SILK JAZZ”**********Request: “Hey Sonos, play SILK JAZZ “Response: “I can't find that content should I play something by silk instead?”*********I'VE TRIED SAYING IT EVERY WAY I CAN THINK OF. It still doesn't recognize it I have successfully been using Hey Sonos to play other Sonos radio stations but it just can't seem to recognize this one. 

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6 months ago
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Gareth01Contributor I
asked in Sonos Voice Control
Sonos Voice phonetics

Hi. I’m using the Apple Music Service on a Sonos Era 100 stereo pair. When I ask Sonos Voice to play “Golden Ticket” by “Highasakite” it fails to do anything. When I use the Sonos app to play the song, and then ask Sonos Voice to name the song, it says “Golden Ticket” by “Higasakite” (Hig, not High).So, I then try asking Sonos Voice for Golden Ticket by Higasakite - and it tells me it can’t find it!Note : Alexa Voice control manages to find the song.

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6 months ago
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CrocmanContributor I
asked in Amazon Alexa and Sonos
global player

When I ask Alexa to play a radio station or an artist it recognises the request and replies, eg ‘playing xx from Global Player’ or ‘shuffling songs by...’ but then silence. I can play these fine through the speaker using the app. If I ask a straight forward question eg what’s the weather forecast Alexa replies correctly. Does anyone know what the issue is with the music and radios? 

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6 months ago
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Gauthier DurantContributor I
asked in Sonos Voice Control
voice control

Hi I have a sonos One and a sonos Beam. I am trying to install voice control from the Sonos Android App but when I click on Add voice assistant nothing happens - I have the last version of the App. Can you please let me know what I should do? Thanks 

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6 months ago
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chriscHHanContributor I
asked in Amazon Alexa and Sonos
amazon Alexa

Alexa spricht meine in den Einstelluugewählte Sprache (deutsch) mit einem starken englischen Akzent. Sie ist so nicht zu verstehen.  Moderator Note - Translation by Google:Alexa speaks the language I selected in the settings (German) with a strong English accent. She cannot be understood like that.

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6 months ago
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KBM929Contributor I
asked in Amazon Alexa and Sonos
Alexa

Alexa is not responding 

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6 months ago
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hyfkyerContributor I
asked in Smart home integrations
connecting sonos to Homey Pro

I have a new Homey Pro I can not get it to pair with Sonos. Do I need a hub or some other item to connect?  any help will be appreciated. I am a novice it this. 

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6 months ago
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GroovybContributor II
asked in Amazon Alexa and Sonos
Commands for Grouping Sonos and Alexa Voice Assistants

Hi, I have a Beam (Sonos Voice Assistant, “Hey Sonos”) and an Era 100 (Alexa Voice Assistant) in pretty close proximity.  I chose different voice assistants because my soundbar kept picking up my Alexa commands to the Era when I didn’t want it. I know for the Sonos Voice commands on how to group the speakers, but what are the Alexa Voice Commands to group it with the Beam and ungroup it? Thanks!

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6 months ago
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P.SmedContributor I
asked in Google Assistant and Sonos
voice control

I have 3 rooms with Sonos speakers with voice control About when the new update came the voice control has no function. It is not possible to activate and deactivate on units with touchAnyone with same experiences?

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106rallye
6 months ago
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LeosimsimContributor I
asked in Google Assistant and Sonos
Impossible de configurer l’assistant vocal Google sur la Beam Gen2

Bonjour,j’ai une barre sonos Beam Gen 2, avec en support 2 Era 100 qui sont configurées en Surround.je souhaiterai installer sur la Beam Gen 2, mon assistant vocal Google : impossible.Les enceintes sont à jour, les applications également (iOS), elles sont toutes sur le même réseau. Dans l’application Google home, les produits sonos apparaissent bien, mais lors de la configuration, ça ouvre ensuite l’application Google Assistant qui cherche une enceinte sur laquelle installer l’assistant vocal et elle ne la trouve pas.vous avez une solution ? J’ai déjà dissocié avec Google et Sonos, j’ai déjà éteint toute ma box … j’ai acheté ces enceintes mi-mai. Il y avait donc la nouvelle application Sonos lancée. Moderator Edit: Google Translate- Good morning,I have a Beam Gen 2 sound bar, supported by 2 Era 100s which are configured in Surround.I would like to install my Google voice assistant on the Beam Gen 2: impossible.The speakers are up to date, the applications too (iOS), they are all on the

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6 months ago
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Giovanni GalboniContributor I
posted in Smart home integrations
Add Chromecast built-in Integration

I live in Italy and here Android users are much more that the Android users that are in the USA…Personally all my family have an Android device, like Google Pixels, and all the house have integration with Google Assistant and Google Home. We are a Google Family.We bought a Sonos Move for have a portable speaker with a gorgeous sound, and I can confirm that it have, but we hear the lack of the Google Chromecast built-in integration.In fact the Chromecast built-in feature is a great opportunity for Sonos, we think, because in this way Sonos Speakers can appear in Media controls of Google Home and so can be controlled by all the people that live in the house. Also Chromecast built-in have plenty of integration with some services that made things really easy.So, we decide that for now Sonos for us it can be only the Sonos Move or the Sonos Roam that have also the Bluetooth, because we need it for limiting the lack of the Chromecast built-in functionality. But we appreciate that in the futu

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6 months ago
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it stopped workingContributor I
asked in Sonos Voice Control
Since the new app my microphone on my  sonos one paired as surrounds with Playbar stopped working

Since the new app my microphone on my  sonos one paired as surrounds with Playbar stopped working (Light doesn’t go on either)Is this a bug of new app or has Sonos stopped supporting this feature with the Playbar?  

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6 months ago
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TsingtaoUKContributor I
asked in Amazon Alexa and Sonos
Alexa Location Issue

Hi - new to the Sonos ecosystem and having a bit of a struggle getting Alexa set up properly - I assume this is a simple one and for some reason I’m being a bit dense.I have two Era 100s set up ass a stereo pair - one of the Eras knows where it is, if you ask it to turn off or on the lights it does, the other one asks which light. Suggests one of the Eras doesn’t have the room set for it.Both speakers are part of a Sonos  pair in the living room which is added to the lounge group in Alexa - really confused why this is happening other than things never like to be easy.

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6 months ago
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NyxteridasContributor I
asked in Sonos Voice Control
Disable talkback in Sonos voice

When I say play, I just want it to play. Same as stop. Tv on/off.  I don't want to hear 2 sentence in an accent that hurts my ears. Are there absolutely no configuration options for voice control and voices? Like talkback volume? Will there be?

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6 months ago
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va2yesTrending Lyricist I
asked in Amazon Alexa and Sonos
Has anyone successfully added Move 2 to a group in Alexa app?

I’m trying to add Move 2 as a ‘Alexa-enabled Device’ in Alexa app, but Alexa app recognizes Move 2 as a ‘speaker’. Any suggestions? I’ve tried factory rest Move 2, removed it from Alexa app, added it back. The Alexa voice assistant is set up in Sonos app and Alexa is working fine on the Move 2.

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6 months ago
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LOTOContributor I
asked in Smart home integrations
Orbi 754 Mesh system

Are there any connectivity issues with Orbi mesh 754?  Thinking of replacing my system. 

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UKMedia
6 months ago
joeyn5joey
joeyn5joeyContributor I
asked in Amazon Alexa and Sonos
Help Needed: Sonos Era 100 - Alexa Not Playing Music with Apple Music Skill

Hi everyone,I’m having an issue with my Sonos Era 100 and was hoping someone here might have a solution.When I ask Alexa to play music, it doesn’t respond as expected. I’ve tried disabling and re-enabling the Apple Music skill in the Alexa app, but it hasn’t resolved the problem. Alexa keeps saying that I need to enable the skill in the Alexa app, even though I’ve already done that.Has anyone else experienced this issue or have any suggestions on how to fix it?Thanks in advance for your help!Best,Joey Rowe

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6 months ago
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Wildhunter419Contributor I
posted in Amazon Alexa and Sonos
sound just not working at all

No sound playing from my fire stick but the musical play through the Sonos app

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6 months ago
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RövhögtslareContributor I
asked in Google Assistant and Sonos
Google assistent

Funkar ju fan inte fast man har läst att det ska funka.Irriterad irriteradKänner mig lurad Moderator Note: Combined Posts and Google Translate- Damn it doesn't work even though you've read that it should work.Annoyed annoyedI feel cheated

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6 months ago
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mamemaContributor I
asked in Amazon Alexa and Sonos
Sonos Move Microphone sensitivity

Hi, the Move 1 seems to have a great microphone. But it is too sensitive if someone has other Alexa devices in other rooms.Even 20 meters away between a distance of three rooms, a ‚Alexa‘ with normal speaking volume, will trigger the Move to answer. Unfortunately there is no option go change the activation word or regulate the sensitivity of the mics. please consider this in an update (of course i‘m on the current App Version and Sonos Firmware        

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6 months ago
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themintykingContributor I
asked in Amazon Alexa and Sonos
Move2 and Amazon Music

I have just bought a Move 2, it is all set-up and has the latest Update.  I am looking to add Amazon Alexa so I use the required route, System Settings - Manage - Voice Assistants - Amazon Alexa - Add to Another Product - Select that Product and then it tells me I have to sign into Amazon Music and I get the dreaded spinning wheel.  My other Sonos products still work fine with Alexa.  I waited 105 minutes on hold for customer services who told me everything I was doing was right and it was a global issue.  That was one week ago today.  I’m still getting the same issues today.  Surely this can’t be a complicated thing to fix and surely this can’t be happening to everyone buying Sonos kit and wanting to use Alexa?  I still have the original box so have no choice but to return as I bought it just to play music via Alexa in the Garden.  Anyone got any pearls or an ETA for this to be fixed?

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6 months ago
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ColinKohContributor I
asked in Google Assistant and Sonos
Beam Gen 2 can't play Spotify via Google Assistant voice command

Recently got the Beam Gen 2 and couldn’t be happier...until I tried playing Spotify via Google Assistant voice command. Every time I say “Hey Google, play XXXXX on Spotify”, it just says “Ok, playing XXXXX on Spotify. Sorry, Spotify Premium isn’t currently available.” Have tried everything, including the following steps:Unlinked and relinked everything multiple times — Sonos app, GA and Google Home. Ensured voice integration is sorted — all other GA commands work fine. Spotify set to preferred music streaming on Sonos app and GA. Checked that it’s indeed Spotify Premium account. Even created a new dummy account from a free Spotify Family plan.Any advice?

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6 months ago
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