Voice control and smart home

Hi,  I have the speakers listed below spread across a number of rooms in my house, and typically use Spotify as a source to play music -- which is sometimes activated via Alexa on my Sonos One. My concern is: the volume WILL NOT remain consistent between all of the devices, with the Sonos One (Alexa-capable device) typically responding to my voice-enabled requests to raise volume -- and even sometimes without any voice request.  The Sonos One very often changes/elevates volume -- leaving the other speakers at lower volume -- even when I have the Sonos app on my phone enabled and am controlling it manually, and have to use the all-speaker slider at the bottom to regulate the volume downward. HELP!  The fact that Sonos is discontinuing support to ‘legacy’ products gives me further concern that nothing will be resolved: hey Sonos, sorry you got burned by the big guys, but don’t burn folks who have bought (heavily, expensively) into your ecosystem.  Fix what exists before you discontinue s

Hi there, I am based in Singapore and since the launch I've had real problems keeping assistant working. After a few days it will stop responding entirely, meaning I have to remove the GA/Sonos link and reinstall. This fixes the problem short term but i have to repeat the process quite often.   Can anyone help please?

Like many of us, one reason I want Alexa on my Sonos is to get easy access to their vast range of radio programmes. The main way to do this now seems to be via the BBC Skill.  But there are problems, for instance:  Suppose I listen to the 6 o’clock news on 10th January, but don’t finish.  Then I ask for the 6 o’clock news on 11th January.  It will resume the episode from the 10th, i.e. one day out of date, without any means of moving to the next episode. The skill notes say that I should be able to move to the next episode, fast foward within an episode, and so on, by saying “Alexa, ask the BBC to … fast forward”, etc, but in fact all such instructions are met with, “I can’t do that”. A little Googling suggests that these problems are widespread.  It does seem incredible that, given the state of the art, we still can’t reliably and easily access to the desired episode of the desired BBC radio programme, but we can’t -- though I don’t know whether to blame Amazon, the BBC, or Sonos. Any

Via the Sonos Controller, I am able to play radio.com stations on my Sonos One speaker, which is configured with Google Assistant Voice support. However, if I say "Hey Google, play 670 The Score on radio.com" it says, "Alright, playing WSCR on radio.com" followed by "Sorry, there was an error for the Kitchen." This has been happening since the implementation. If configured with Alexa instead, it works. This happens with every radio.com station that I've tested.

I have 2 homes with two separate Sonos systems.  For each of these systems I have them Alexa enabled.  I want the systems to be able to share one Sonos account so they can share an Apple Music subscription.  Upon initial setup in House 2,  I setup the speakers, created a group in Alexa, and everything worked fine.  I went back to House 1, and it will play with the app, but not with Alexa.  When you say, “Alexa, Play Neil Young”, the speaker will say that it’s playing Neil Young, but it does not.  The solution is to disable the Sonos skill in Alexa, and then re-enable it.  Then everything works like normal in House 1, but. . . the Alexa/Sonos linkage stops in House 2.  I went back to House 2, deleted the Sonos skill in Alexa, then re-enabled it and everything works great in House 2, but. . . the Alexa/Sonos linkage stops in House 1.  Any advice on how to get them working properly in both houses?

Have just set up a Google Best WiFi mesh in my house to help with dead spots on the virgin media hub 3.0. Are there any advantages to switching my sonos from the virgin network to the new mesh? Thinking of google assistant and home connectivity etc. 

How do I change the wake word on my new Sonos Beam?

I have a problem with the microphone on Sonos Move. It turns on all the time (beep sound), and suddenly Goggle Assistant lady starts to speak. It happens several times in one hour. Anoying!   I have turned off the microphone, but I want to have it turned on. It didn’t behave in this way before.

We have a Sonos beam with integrated Alexa. It’s always worked well but over the last couple of days she’s started saying ‘volume up / down receiver HDMI’ every time we change the volume on the TV. I can’t find any way to turn this off and was wondering if anyone else had come across this problem and how to fix it. Many thanks in advance.

I have installed some custom skills in my Alexa app which stream music from online radio stations (not via Tunein or any other service, these are custom radio stations). When I ask Alexa on my Echo Dot, or Alexa on my phone app to play, the station the confirms "playing station name" and the music stream starts. When I try this on the Sonos asking Alexa to play this service, it again confirms "playing station name" but NO MUSIC STARTS. This is clearly a restriction with Alexa on Sonos devices and you've done this to dictate what can and can't be played through the speakers. Please test yourself, download the "State of the art radio" skill and ask it to play on Sonos.  You'll see this won't. Anybody know why this is is being sold as “Alexa”, when actually it’s “Restricted Alexa by sonos” as it lacks functionality all other Alexa enabled devices have by default.

I’ve had Sonos and Alexa for a long time and had everything setup well and working for a long time. In the past few weeks I’ve noticed that my Echo Dots (I have one in each room) no longer duck the Sonos speaker in the the same room group. I’ve double checked all the groups in the Alexa app to ensure the correct speaker is grouped with the correct Echo Dot, and that there are no speakers not in groups, but unfortunately, ducking is only working in one room out of four.   Has anyone else had this issue resurface recently?   I’ve removed the Sonos skill and re-added it with no success.   If anyone has the same setup (Sonos without Alexa built in and using standalone Echo Dots for example), please can they let me know if ducking works?   Thanks guys!

Hello,   The Philips Hue Bluetooth claims to work without the Hue Bridge and you can use Alexa or Google Assistant.   So how does this connect to the Sonos One 2nd Gen. ? I know the Sonos One 2nd Gen. has bluetooth in it.   So how can you control these bluetooth lights with Alexa without using the hue bridge ?   Thanks in advance, Soxbrother

Can the Sonos Beam be added to Alexa's "Multi-Room Speakers" Group? Yes, a Beam can be added to a "Group" via the Alexa app. That is not what I am trying to do. More specifically, I am looking to add the beam to my already existing "multi-room music group" ("groups" are not the same thing as "multi-room music groups") Things I have already attempted / looked for: • I see the Beam listed under all devices in the Alexa app, and it is showing that it is online. • All of my Alexa devices and Beam are on the same Wi-Fi network. • I have the Sonos skill enabled on my Alexa app. • I have the Sonos app downloaded on iOS and I am signed in. • "Have you tried turning it off and back on again?" 😛 - Yes, I've closed the Alexa app, restarted my phone, tried adding from the existing multi-room group, deleted that same existing group and tried to add by starting from scratch. Nothing. • I use Spotify as my music service. It is enabled on Alexa app and added on Sonos app.

Until about a week ago, I could say "okay Google" then "set input to TV on the Sonos" and it would switch the input.  When I've been trying this for the last few days it's suddenly stopped working. It says variations on "I can't help with that." I can currently only switch to the TV input by using the app. (We've got automatic switching turned off because we like to listen to music while browsing films before switching inputs.)  Any suggestions on how to get this working again? Has the phrase changed? Has anyone else experienced this, or is it just me?     

Hi, I’ve had a beam for about 2 months and all was working fine with Alexa and an LG tv. But a couple of weeks ago the “Alexa switch to tv” command stopped working. It gives the following reply “Sorry. The device this device is no longer supported”. Has anyone else noticed this/have a solution? Which device is it referring to? Thanks. 

hi I ask Alexa to play BBC Radio 2 from my Sonos speaker’s upstairs and it works  but my downstairs Sonos speakers stopped playing Radio 2 when the service via Tuneln  was disabled. the upstairs voice is English and downstairs is American. I’ve tried Amazon for help but they couldn’t fix it for me. any help gratefully received. 

Hello everyone,, I would like to get a couple of Echo dots for around the house so that I can use the drop-in feature. I am concerned that having these around will mean they will interfere with my Sonos Ones. Most of the times I use Alexa on my Sonos speakers it is to change lights and smart plugs, so I assume whichever device hears me will do this without an issue. But sometimes I do ask Sonos to play music, etc. Will the Echo Dot hear the music request instead and not play the songs over Sonos? Does anybody else have a set up with both devices in the same room????

I have recently joined the SONOS family. When my four SONOS Ones arrived I was keen to get Alexa up and going through my SONOS speakers everywhere I could. However, imagine my surprise when when I got to the voice services setup page and it said (Alexa) 'Not available in your country.' However, as they say in the trade when the going gets tough, the tough open a beer and start tweaking/modding/hacking. For the curious I bring you a step-by-step 'hypothetical' guide to getting Alexa going with you Sonos One in an unsupported region. Should you be so inclined....... 1. Login to your SONOS account. Change your country to the US. 2. Go to alexa.amazon.com and login with your Amazon account. Just log in. Nothing else needs to be done here. 3. Go back to the Sonos app on your phone. Go to 'More' at the bottom right and tap on “Voice Services”. If everything went well, there will be a set of instructions to link up SONOS and Alexa. 4. Getting and installing the Alexa App. Ok

I have found a way round this issue. Firstly as you have Google Play Music I presume you also have Google Drive ( free online storage). In this drive create a folder called music, then in this folder create a folder for each artist, say Adele. then in this folder upload mp3 songs of hers you own. You cannot just upload the album it must just be the mp3s.Then in the Amazon Alexa app go to the skills and enable Personal Jukebox, this will ask you to choose the online storage for Google. Enter user name and password and accept. Job done. Then on Sonos say ‘Alexa Tell Personal Jukebox to play Adele’ (or which ever artist folder you have created). The only issue is that Personal Jukebox shuffles the songs in the folder, but hey at least you can use you cloud storage!

I have a Sonos One in my bedroom that is set to a very low volume using the buttons on the top of the device. This is so I don’t bother anyone in the next room. However if I say “Alexa volume 1” this sets the Alexa volume higher than what I’ve set the Sonos device manually. So when I say “Alexa, news”, I get the following”   “Here’s your news” (at the louder Alexa volume) “from Sky news” (at the lower manually set Sonos volume) “from Sky news” (yes, repeated, at the lower manually set Sonos volume) Then the news follows at the lower manually set Sonos volume.   So I have a couple of questions. How do I get Alexa to reply in the first instance at the lower volume? Why is Alexa repeating “from Sky News”.

Hi, Do you expect that Google assistant will be supporting Yousee Music streaming anytime soon? Yousee Music is a danish music streaming service. Regards  Claus 

I can't use Tunein with Alexa on my sonos, it is screwing up my requests to play BBC Radio 2, it appears to overide other radio services such as my Tuner Radio and Radio Player, it is showing as the default radio player on Alexa and I cannot delete it I assume that is because it is embedded in the sonos software. Does anyone have any ideas how to get rid of Tunein on my sonos system?

Adding music to a wake-up routine, trying to get the playback device or "Alexa will respond from" to be my Sonos speakers, but only see Amazon devices available for selection. Only other choice is to respond from "the device you speak to," but that throws an error when the routine executes and no music plays from my Sonos. Thoughts?

Hi.. In my Sonos I use a separate account for google. In the sonos app I go to Google Assistant and then click Music services. I select Spotify and I am logged into the App with the account I want to link to the assistant. The app flash up and then go back to the assistant and I get Unknown error. It is impossible to link to my Spotify account from assistant!!! I talked to google home assistant and they tried to help me for 1 hour and gave up. We manage to link the Spotify account from a web page but the assistant still fails to see it. I talked to Sonos support that tells me to talk to Google assistant and they tells me talk to Sonos.. This is so bad and I get zero help! Any suggestions ?  

Hi, I used a Echo Dot to have Alexa integration on a Sonos Port connected to a Onkyo “Works with Sonos” receiver (but this last part is working well). I grouped Echo Dot and Sonos Port in the same group in the Alexa app, and set the Sonos Port as default speaker. In Italy Audible service is not available among Sonos services (just incredibile… but this is the situation). However, you can indeed use Audibile through Alexa. I noticed the following: if I give the Alexa command through a Sonos One I have in my system (in another room), book reading comes thru my amplified speakers (“Alexa read the book in the kitchen”) if I use the Alexa app and select the group said above, book reading come thru my amplified speakers if I give the Alexa command through the Echo Dot (in the same group as Sonos Port, with Sonos Port as default speaker) Alexa won’t execute Audible through Sonos Port, but through the Echo Dot. This does not make sense to me. Note: using the Echo Dot with supported services li