Voice control and smart home

Bonjour,   Mon problème est le suivant : J’ai le meme compte et ai validé la connection : ALEXA ET SONOS SONOS ET SPOTIFY ALEXA ET SPOTIFY La lecture de spotify depuis l’application sonos fonctionne (en cliquant sur les boutons) L’envoi par AIrplay de musique depuis spotify vers les enceintes SONOS fonctionne POURTANT, quand je demande à Alexa de par mon enceinte sonos de lire spotify, il me dit VOICI SPOTIFY mais ne lis rien du tout ! Pareil si je demande a ALEXA par SONOS de changer la musique alors ca ne fonctionne pas.   J’ai essayé de reparamétrer la connexion spotify / Alexa ainsi que reparamétrer la connexion Spotify / Sonos ainsi que la connexion Sonos / Alexa. Pouvez-vous m’aider svp ? Je vous avoue ma déception du système sonos que je pensais plus performant...

After streaming music I ask google to “switch to TV” to return to TV sound. Google tells me that she can not help with that. Anyone having same issue and does anyone know the correct command or a solution?

Hi -  I’ve used speaker groups for a while now, but recently disabled it.     Is anyone having trouble with this Alexa still?  It used to work great but is not working now.   When I go to drill into the skill details, it just blinks and eventally times out back to the generic skills list.

I know one can create a group of Sonos speakers within the Sonos app. What I am hoping to do is to create groups of speakers (Sonos and Google Home / Mini devices) using the Google Home app. I can see the Sonos speakers in the Google Home App as visible devices, but I can not seem to include any Sonos speaker as part of the groups. Am I missing something or is this not a possibility? If not, any plans to revise this? The Sonos integration with the Google Voice system is great, but if the voice commands work to play on "Whole House"... I would love for it to include my top of the line Sonos speakers. Any help is appreciated. Thanks!

When starting Amazon Music from Alexa it will not skip to the next song. It will do so when started from SONOS and even with Spotify. I have tried disabling and enabling and removing all my devices, resetting them then reinstalling and finally enabling the Alexa skill. Non of this works and it’s very frustrating and seem like SONOS is either doing it on purpose or ignoring all the threads on the SONOS community. Having a device that cannot skip or resume tracks defeats the purpose of having a smart voice enabled device in the first place. Otherwise, I will just connect my phone to my stereo with an auxiliary input and just do it myself knowing that this way WORKS 100%OF THE TIME

I bought two Sonos One Gen 2 speakers to replace two echo dots.  But the speakers cannot understand me.  I literally have to yell into them from 2 feet away for them to understand me with no music or ambient noise.  From 5 feet away they understand me about 20% of the time.  The echo dots understand me from 20+ feet away in the same locations and environment.  I am very disappointed and expected more from Sonos.  I have a 15 speaker system in another house that works flawlessly, none with voice control though.  Guess I will have to return these speakers and go back to amazon devices.  Just hoping as a last ditch effort that maybe there is a setting somewhere to increase sensitivity?  This is not usable as it currently is.

I am located in the USA and I get the error saying its not available however a few days prior it would allow me to add the service but I never completed the setup. Am I missing something here? Don't see a location or language setting that would now cause this error.

Does anyone know when will Sonos Radio be integrated with Alexa?

Hello, I have a Sonos Beam connected to my TV and a couple of Sonos Play One.   The speakers are working and I can listen to my TV or music in any of them, but I can solve the Alex issue: The Sonos Beam appears to be OFFLINE on the Alexa app.   I tried rebooting, disconnecting and reconnecting the router (wired to the Beam), rebooting the iPhone and the Sonos & Alex apps, etc. Still not working, any ideas? Many thanks

I currently have a Control 4 audio Matrix and i am instead moving to smart tvs and would love to work in sonos to drive the platform instead of the tightly managed Control 4 system.   Here is what i currently have: 3 total 6 zone 225w amps  Total of 18 pairs of speakers (in ceiling or wall) powered by these amps I could possibly combine some of the zones if needed and am trying to see how i can use my existing amps so not to buy antoher one. I see that the “Port” could be used, however, that seems like a VERY expensive proposition to make that work with this setup.   Any insight? Thanks in advance - Tim

I’ve just got a sonos move and have set it up where i used to have a google home.   The google home used to work quite well. I could play music, get weather/jokes, ask questions. It would recognise my voice, and that of my wife and son.   I configured my sonos move and now its terrible! It recognises when any of us say ‘ok google’ but the only person whose commands it understands semi-reliably is my son. My wife and i can’t get it to do anything. In the ‘my activity’ on google assistant it just has ‘unknown voice command’.   Any ideas?

Does anyone know if a future update will allow a Sonos speaker to be set as the default speaker for a google home room? Its so frustrating this option is not available on release!

Can anyone tell me how to connect Sonos and alexa in Poland? I will use it in english. I can buy echo for that but I dont know if this worth the hussle.

As the title says, Google assistant responds on both my phone and Sonos and It's super annoying. I've tried every solution I could think of to fix it but no dice. Anyone else has the same problem? 

Hi,  I have the speakers listed below spread across a number of rooms in my house, and typically use Spotify as a source to play music -- which is sometimes activated via Alexa on my Sonos One. My concern is: the volume WILL NOT remain consistent between all of the devices, with the Sonos One (Alexa-capable device) typically responding to my voice-enabled requests to raise volume -- and even sometimes without any voice request.  The Sonos One very often changes/elevates volume -- leaving the other speakers at lower volume -- even when I have the Sonos app on my phone enabled and am controlling it manually, and have to use the all-speaker slider at the bottom to regulate the volume downward. HELP!  The fact that Sonos is discontinuing support to ‘legacy’ products gives me further concern that nothing will be resolved: hey Sonos, sorry you got burned by the big guys, but don’t burn folks who have bought (heavily, expensively) into your ecosystem.  Fix what exists before you discontinue s

Hi there, I am based in Singapore and since the launch I've had real problems keeping assistant working. After a few days it will stop responding entirely, meaning I have to remove the GA/Sonos link and reinstall. This fixes the problem short term but i have to repeat the process quite often.   Can anyone help please?

Like many of us, one reason I want Alexa on my Sonos is to get easy access to their vast range of radio programmes. The main way to do this now seems to be via the BBC Skill.  But there are problems, for instance:  Suppose I listen to the 6 o’clock news on 10th January, but don’t finish.  Then I ask for the 6 o’clock news on 11th January.  It will resume the episode from the 10th, i.e. one day out of date, without any means of moving to the next episode. The skill notes say that I should be able to move to the next episode, fast foward within an episode, and so on, by saying “Alexa, ask the BBC to … fast forward”, etc, but in fact all such instructions are met with, “I can’t do that”. A little Googling suggests that these problems are widespread.  It does seem incredible that, given the state of the art, we still can’t reliably and easily access to the desired episode of the desired BBC radio programme, but we can’t -- though I don’t know whether to blame Amazon, the BBC, or Sonos. Any

Via the Sonos Controller, I am able to play radio.com stations on my Sonos One speaker, which is configured with Google Assistant Voice support. However, if I say "Hey Google, play 670 The Score on radio.com" it says, "Alright, playing WSCR on radio.com" followed by "Sorry, there was an error for the Kitchen." This has been happening since the implementation. If configured with Alexa instead, it works. This happens with every radio.com station that I've tested.

I have 2 homes with two separate Sonos systems.  For each of these systems I have them Alexa enabled.  I want the systems to be able to share one Sonos account so they can share an Apple Music subscription.  Upon initial setup in House 2,  I setup the speakers, created a group in Alexa, and everything worked fine.  I went back to House 1, and it will play with the app, but not with Alexa.  When you say, “Alexa, Play Neil Young”, the speaker will say that it’s playing Neil Young, but it does not.  The solution is to disable the Sonos skill in Alexa, and then re-enable it.  Then everything works like normal in House 1, but. . . the Alexa/Sonos linkage stops in House 2.  I went back to House 2, deleted the Sonos skill in Alexa, then re-enabled it and everything works great in House 2, but. . . the Alexa/Sonos linkage stops in House 1.  Any advice on how to get them working properly in both houses?

Have just set up a Google Best WiFi mesh in my house to help with dead spots on the virgin media hub 3.0. Are there any advantages to switching my sonos from the virgin network to the new mesh? Thinking of google assistant and home connectivity etc. 

How do I change the wake word on my new Sonos Beam?

I have a problem with the microphone on Sonos Move. It turns on all the time (beep sound), and suddenly Goggle Assistant lady starts to speak. It happens several times in one hour. Anoying!   I have turned off the microphone, but I want to have it turned on. It didn’t behave in this way before.

We have a Sonos beam with integrated Alexa. It’s always worked well but over the last couple of days she’s started saying ‘volume up / down receiver HDMI’ every time we change the volume on the TV. I can’t find any way to turn this off and was wondering if anyone else had come across this problem and how to fix it. Many thanks in advance.

I have installed some custom skills in my Alexa app which stream music from online radio stations (not via Tunein or any other service, these are custom radio stations). When I ask Alexa on my Echo Dot, or Alexa on my phone app to play, the station the confirms "playing station name" and the music stream starts. When I try this on the Sonos asking Alexa to play this service, it again confirms "playing station name" but NO MUSIC STARTS. This is clearly a restriction with Alexa on Sonos devices and you've done this to dictate what can and can't be played through the speakers. Please test yourself, download the "State of the art radio" skill and ask it to play on Sonos.  You'll see this won't. Anybody know why this is is being sold as “Alexa”, when actually it’s “Restricted Alexa by sonos” as it lacks functionality all other Alexa enabled devices have by default.

I’ve had Sonos and Alexa for a long time and had everything setup well and working for a long time. In the past few weeks I’ve noticed that my Echo Dots (I have one in each room) no longer duck the Sonos speaker in the the same room group. I’ve double checked all the groups in the Alexa app to ensure the correct speaker is grouped with the correct Echo Dot, and that there are no speakers not in groups, but unfortunately, ducking is only working in one room out of four.   Has anyone else had this issue resurface recently?   I’ve removed the Sonos skill and re-added it with no success.   If anyone has the same setup (Sonos without Alexa built in and using standalone Echo Dots for example), please can they let me know if ducking works?   Thanks guys!