Voice control and smart home

Help! Google assistant works fine on my Sonos system for everything except music playback. Assistant music playback works fine on all other devices in the house, just not Sonos. Weather, general web enquiries all work fine, but here’s an example of the music problem: ”hey google, play Mumford and sons” ”Alright, playing Mumford and sons on YouTube music” ”sorry, I don’t know how to help with that”. or ”hey google, play bbc radio 4 on tunein radio” ”ok, playing BBC radio 4 on tunein” ”sorry, I don’t know how to help with that yet”. Already tried: Removing and re-adding assistant Removing and re-adding YouTube music powering off and on Sonos speakers powering off and on house router

Im wandering if anyone can help.   I have Alexa fully setup on my beam and ive got Apple Music added as a service in the alexa app (it shows a green ‘linked’ under settings). Its set as the default for both music and stations. Obviously, Apple Music has been added as a service in the sonos app as well.   Normally things work fine and i can say “Alexa play xyz” and it will beginning playing from Apple Music. However, very regularly and out of the blue it will just start playing from Amazon music or one of my other music services thats been added in the alexa app. I double check and Apple music is still set as default and whats weird is if i say specifically “play xyz on Apple music” then it will work.    Normally some combo of unlinking Apple music in Alexa and re-adding solves the issue but its happened today and nothing will resolve the problem. Also, its definitely not the case that im listening to obscure songs that Alexa cant find easily. Asking Alexa to play the number one album w

Google Assistant sleep sounds now work on my Sonos.  However, whenever the sleep sounds are about to end (1 hour I believe is the default), Google Assistant shouts out “SORRY, I DO NOT UNDERSTAND” or something to that affect.  Obviously not good, I’m asleep by this time only to get woke back up!

I’m having issues with the flash/news briefing in Alexa. I ask it to play the news, which works but if I ask it to stop, it won’t. Music stops, podcasts stop, radio stations stop but voice commands for news briefings won’t work. I have to physically  stop it in the app or touch the play/pause button on the speaker.  I have tried disabling/enabling the Sonos skill but this hasn’t fixed it. Any help would be appreciated.

My new Sonos Move arrived this morning. It's set up and playing music from the Sonos App however, Alexa Voice Control isn't working. Microphone on Sonos Move is on (light on), speaker has been discovered by the Alexa App, and I've disabled and re-enabled the Alexa Sonos Skill. Still not responding to voice control.

I recently bought the LG SL10Yg Soundbar and a Sonos connect. I already have two Sonos ones and a Sonos move I use throughout my house for my music. I was wondering if/how I would be able to connect my soundbar via the Sonos connect so I can play music through all of my sonos speakers and LG soundbar in order to create a whole home audio system that I could control through the sonos app or the alexa app.    

Hey Guys, I recently got the Sonos One Gen 2, and have finished setting it all up. However whenever I go to the Services & Voice settings in the Sonos App S2, it keeps asking me to enable the Sonos Skill, even though I already have. When I go to press on it and it takes me to the Alexa it says I have already enabled it. I'm just wondering if this is a bug or if I have missed something setting it up. Thanks guys.

I just got a Beam, and I'm enjoying it so far. The only annoying thing is that I can't get the Google assistant to handle a voice command to play music in all rooms. I have 3 other Sonos rooms, and when I say "Hey Google, play Miles Davis everywhere", she says she doesn't understand. And when I try "Hey Google, play Miles Davis in every room" she says "I can't do that yet. But I'm still learning" It seems like this would be a pretty basic command, given that the Sonos app shows 'Everywhere' as a default option in the Rooms menu. It's a little cumbersome to have to say "Hey Google, play ___ in the living room, and in the kitchen, and in the bedroom, and in the den, and in..." Has anyone else experienced this and found a better command? Or is this likely to become possible through a future update?

I have 2 Sonos ones and a Sonos beam all in different rooms. In general they all work beautifully. I was really looking forward to google assistant since I use this with various other devices. However I've run into a problem which is if my phone (Galaxy S8) in the same room as one of my Sonos devices, both the Sonos and my phone will respond to a hey Google command. I've searched all the various support forums and, surprisingly, I've yet to see this specific issue discussed. My devices are all up to date software - wise and I use the same email address for all my devices and phone. The devices are all found on google home as well. They do respond correctly to commands. The only issue is that both my phone and a device will respond if near to each other, which happens frequently since I tend to keep my phone nearby. How do I fix this? Thanks.

I have a Spotify family account with 5 separate logins, 1 for each family member and one for general house or guest use. I would like to set it so that when Sonos is controlled by Google Assistant, it uses the general house account instead of my personal account. The problem is that if I am not home, driving in my car, or home listening to headphones, and my kids use the Sonos system, whatever I'm listening to stops and it deletes my listening queue, then replaces it with what they are listening to, and if I start playing my device, it deletes what they are listening to. This defeats the purpose of having separate accounts to begin with. I've tried changing the account in the Sonos PC application but it keeps doing the same thing, as though the Google Assistant always defaults to my personal account no matter the Sonos settings. Please let me know how to fix this annoying problem. Thank you for any solutions!

I have two 1st generation Sonos Amp and two Connect devices and four Lutron Audio Pico remotes. The Sonos Amps are used for ceiling speakers in the main living space, each powering 2 sets of speakers which are set up as a Group on the Sonos app.  I would like all four remotes to control the group volume.  However, the remotes only control the volume of a single amp but they all control an on-off function and playlist selection of both amps.  Is it possible to have all remotes control the volume of both amps when they are grouped together?   I have tried to troubleshoot on the Lutron side.  The remote device can only be paired with one device, in this case one amp.  The app does not allow me to pair with more than one amp.  

Is there a plan to develop an Apple TV app?  The tvOS and IOS are very similar.  Then we wouldn’t have all the problems with play with Airplay crapping out if it the sound is coming from the Apple TV.   I really hate using airplay to start/stop music from the phone because all sound goes thru airplay thereafter.  It actually is backwards.  I originally bought Sonos so that music wouldn’t be interrupted by a phone call or text sounds like with bluetooth. They lasted for the first few years but now sonos is worse than bluetooth because all the sound is gone from the phone.  Unlike MACOS.. I can pick and choose where music plays in airplay to include keeping the music audio on the MAC at the same time.   So if the Apple TV has its own APP maybe my frustrations will be eased at bit.  Or a Samsung APP… 

Hi, There is any projected date for when the Google Assistant service will be available on Sonos in Portugal? 

Hi there - I’ve got a Sonos Play 1 which we use with Alexa (and Spotify music).    For a while I’ve had problems with the Spotify app or YouTube recognising/connecting to the Sonos speaker, which is put down to WiFi issues. Similarly, Alexa often won’t play Spotify tracks - despite repeating the name back... I’ve tried disabling and enabling Spotify - but that hasn’t changed things. When I go on the Sonos app I can play Spotify perfectly through it. So it’s odd that WiFi would be the issue.    if anyone has had a similar experience or knows what this might be I’d be grateful for any tips..            

I’ve recently upgraded to the S2 app. Using the original Sonos app I had issues every now and again e.g. silence from Alexa when making requests. To fix I would unlink everything and start again. This always worked. Using the new S2 app, I’ve just tried to unlink and start again for the first time as Alexa responded with silence when I asked it to play a song. When I try to link the Sonos skill to the Alexa app it says unable to link Sonos at this time, please try again later. This is infuriating. The money these speakers cost and the size of the companies involved i.e. Amazon, you would think more time would be invested in R&D before rolling out a buggy product/service. Can anyone please suggest a fix?   I’ve already unlinked Alexa, Spotify and the speaker system from S2 app and reset the app (though when I re-open the app after a reset it does auto-find the speaker system on my network). I’ve unlinked the Sonos and Spotify skills from the Alexa app. I’ve logged out of everyt

I recently google for voice on my beam. When  i say a command like "play elton John", I get the reply " playing a playlist of elton John on Spotify" (which is what I would expect), followed by "sorry,   I don't understand". then nothing is played. There are no other people or sounds in the room when this happens. I have tried a few times with the same results. Any ideas?  

Hi Guys, Quick question regarding the google assistant.  I have a setup in the living room with 1 Google One, and 2 google One SL’s. They are all 3 combined in a group. When I want to change the volume using google assistant, it only changes the volume of the One that has the microphone. They other One SL’s stay at the same volume. What am I doing wrong? Many thanks

Sonos hive, seeing if anyone else is seeing this issue. I upgraded to S2 and did a full redetect of every device in my Sonos system. All are compatible with S2 and all upgraded successful. Alexa detected my SonosOne and picked up all my devices. So far so good.  My SonosOne was not showing the mic active. I figured out this was due to the voice service not being set right. I went through pass after pass of trying to get it working only to be stopped by the dreaded error that sonos could not make the amazon account "There is a problem adding Alexa." I have tried multiple speakers alexa enabled sonos speakers; same issue. I have also ripped out the sonos skill and put it back to no avail. It all worked under S1 software. And all the Alexa-Sonos groups and play services work. So this is limited to just voice services. What is interesting is I CAN successfully add the Google Assistant service without issue. So I  thinking this is a compatibility issue with S2 and Alexa. Anyone else see

I have figured out how to turn off the Alexa “wake” tone, but now I have a tone that plays after Alexa responds to a request.  I have not been able to find anywhere in either the S2 app or the Alexa app.  Does anyone know how that is controlled?

Hi. Newbie here. I just bought a 2nd Gen Sonus One and I'm SOOOOOO disappointed. The sound is superb for such a small piece of kit but… the insanely high volume of Alexa's voice in relation to music means we simply can't bear to use Alexa at all, so we're just using the One as a mini speaker with no smart functionality.  What a waste.   I can see this is a problem for many people on here: if you turn the volume down so Alexa's voice isn't shaking the walls, then your music/content is inaudible. And if you play your music at an average volume, then Alexa can be heard at the end of the road!   It's so obvious that you should be able to control the level of Alexa’s (or Google Assistant's) voice seperately from the level of your music. But no.   I read an old post on here saying that new firmware in “May/June" would address this. June is nearly over… Does anyone have any info?   Thanks for any help.            

Hello,   I want to use the sonos amp for all my areas - Kitchen - LivingRoom - and Patio TOTAL 3 AMPS :   Can I integrate The Sonos amp with Apple Homekit? How is the experience Switching Zones and Adding them together?

I have a feeling this isn’t possible but let’s see :) If I buy a TV that is airplay 2 compatible, would that mean that the sound of the TV would come out of the Sonos Move? Or does it just mean that the TV can connect to the phone (which is what I think will happen). Thanks.

Hi everyone, I’m sure this question has been asked lots of times but I can’t seem to find a definitive answer. Can you use Alexa via another device (i.e. smartphone) to control Sonos speakers that don’t have integrated Alexa functionality? For example, suppose someone had this setup: 2x Sonos One in the kitchen 1x Sonos Five in the living room 1x Sonos One SL in the bedroom Only two of those four speakers have Alexa built-in (the Ones in the kitchen). However, if you happened to be in the kitchen, could you say something along the lines of “Alexa, play Spotify in the bedroom?” or would that not work as the bedroom speaker doesn’t have Alexa built-in? If it does work, would that then mean that a smartphone could also be used to action voice commands? For example, if the person was in the living room, could they use the Alexa app on their phone to say ‘Alexa, play Spotify in the living room?’ In fact, if that is possible, could you not just use the assistant on the smartphone? Cou

Hi there, I’m using my One to control Google Assistant and just got smart bulbs in the room, all *working* but the experience is far from great. The One will helpfully tell me that it’s turned on or off the lights... about 1 second after the lights have turned on/off. Google have resolved this issue when using Assistant through my phone, but the whole idea of the One was not needing my phone on me the whole time. (https://support.google.com/assistant/thread/890788?hl=en) Is there a setting or something I’ve missed to control this? The other part is please let us set the voice assistant response volume! I’m hoping we maybe see these changes in the S2 update already!?  

I live in Jersey which should come under uk so expect my sonos move voice control to connect to my Alexa but I can't find the option in the Service & Voice menu in the sonos settings. I can play music etc through all my sonos devices using my Echo dot I just can't seem to get it working the other way around.