I have arc sub gen 3 and lg c9, i don't find Alexa and Google assistant in the service s2 app and also pressing the mic doesn't do anything. Cec was configured.
Please check diagnostic 1424655925
Best answer by Annazel S
Thanks for your response and update.
I’m glad to hear that you already have an option to add the voice service to your system and you did great.
We’re you able to add the voice service successfully?
If you are still experiencing an issue, you can submit a new diagnostic report from your Sonos app and reply back with your confirmation number.
Let us know what you're seeing and we'll be happy to help.