The Community Corner

Does anyone else find it deceptive for Sonos to offer 30% off vouchers to exchange old Sonos legacy products for new ones. And then for them to only tell you after you've sent your product that the offer isn't valid for items already on sale? Their perspective and attitude is, it's already on sale, so just pay us the sale price (that EVERYONE gets) and be happy. What value did I get for sending them my old legacy product!?

My lounge is at one end of the house and kitchen/dining room at the other—there is no wall separating these two spaces. Due to the the 5.1 nature of sonos systems (I can’t make one big group) I have two separate speaker groups. Two sonos Ones in the dining room and a beam and two sonos Ones in the lounge. What suprises is me is there is no easy way to simply match the volume of these two groups. They don’t even default to the same volume when connected. I have long thought this feature would simply appear its need being immediately apparent to anyone in this situation, which I suspect is a lot of people. But it hasn’t so I’m raising it here.

the sonos app is so glitchy why can’t Sonos get this right? missing shuffle button in apple music is so inconvenient 

 Some time ago playlists on Amazon Music Unlimited loaded 500 tracks into the queue.  Now it is only loading 300 tracks into the queue.  This only happens when using the 80…. app.  When I use either SonoPhone or the “Orange” app to load the same playlist I get all 389 tracks.  So this is not an Amazon Music issue.  Why has this not been resolved?  An iPhone 15 was used. The first screenshot is when the 80…. app was used to load the playlist. The second screenshot is when either SonoPhone or the “Orange” app was used to load the playlist. Both screenshots are of the queue in the 80…. app. 

I want to play music from my Dell xps15 laptop's C-drive via the newly purchased Era 100's that are installed and paired as a stereo set. The app continues to refuse adding my music folder to the Sonos Library with the error message: Cannot find Dell laptop. What am I doing wrong?

I don’t know what happened, my music library on windows 11 was working properly and suddenly from one day to an other it didn’t work anymore. I’ve tried to delete and add again the music library, tried again the set up for the shared folder, tried again to remove and install again thee desktop app but nothing… I’m desperate, why it need to be a continue struggle with Sonos all the time? Any suggestion? Any update to solve the problem? Please.

I have 2 bars, and a handful of speakers around the house… and for years now -  the app will find some speakers and not others.. it changes almost every time. I routinely get ‘system not found’ - WTAF - I am sorry that I spent all this $$ on a system that sounds great but is so freakin’ unreliable and painstaking to fix/stressful to engage, rather that seamless and simple.  I’ve read on forums about this wonkiness being a function of the app, particularly 1.0 to 2.0 - that seems to jibe with my experiences.  I am not looking for the Sonos service people to nudge me to call in or text to get some assistance. A short term ‘win’ (what? that they system works after 45 min of troubleshooting with you) isn’t sufficient when tomorrow I have issues again.  MAYBE TELL US WITH CERTAINTY YOU’LL  FIX YOUR APP IF THATS THE ISSUE, OR TELL YOUR CUSTOMERS  ‘YOU’RE SH/T OUR OF LUCK’?

Como financió una compra, en que momento al hacer el pedido se hace para poder financiar?

Why was the Anghami app deleted from Sonos? Is this temporary? That's my main source of music and it's been challenging since the Sonos app update. Now you killed it completely. 

The Google AI summaries seem like they’re purely drawn from Sonos propaganda, and make it harder to get through the search results for useful information.  Just worked through the usual system not found problems.Sorry, just a sucker who finally broke down and bought a couple of additional speakers.

In a previous exchange, you answered that music platforms (not Sonos) are in charge of developping their integration within Sonos App.Is this True? The point is: I don't care.As a consummer, if I cannot live the same experience on Sonos app as on Qobuz app, I will ditch Sonos a million times before bidding farewell to Qobuz.Do you see my point? Marketing professionals call this consummer experience.Etienne

So, many months on from that event and my Sonos system is still best described as “quirky and unreliable”. I won’t produce yet another list of things that go wrong, there’s plenty on here already.  But every time I open the app now I routinely expect, and get: - players refusing to join an existing group “try again later” - the app refusing to control an existing group - music taking up to 30s to start playing across a group of players (I fondly remember the days when I heard the beginning of the first track in a playlist) - etc. All of these are resolved with patience and the digital equivalent of “jiggle it about and try again”.  And I usually manage to have a working system that plays my music within about 5-10 minutes of frustration and annoyance at the beginning of every session of playing music.  I’ve come to expect it now. But I’m wondering if one of the problems is that I’ve now got over 20 different players, of pretty much every S2 compatible type, which spans several generati

Hey Sonos! You broke the app yet again with your latest update!! Now how long are we going to have to wait to get it fixed this time around, huh??? 

It feels like I was seeing some stability and improvements over the past 6+ months but since the latest update a couple days ago, new issues such as inability to add speakers to the group, volume control/responsiveness issues, general connectivity, viewing the queue, etc. Anyone else? We normally use iPhones but I also use an Android tablet because it generally is better for Sonos. But it does t matter with this latest release.  

Hi all, hopefully as well Sonos is there a plan once in a while to have one App supporting all Sonos Speakers again… so get rid of Sonos and S1?Here my conclusion, I have started with Sonos 10 years ago, my house is full of it, arounf 7k dollars in speakers, incl. Dolby, Sub, Playbar and many more.i had the interest to add some speakers, one in this room or that room…. Now I see that I would have to use 2 apps or trade-in my old equipment with a joking price i get as a rebate, the speakers all still work fine as of now… So no need to exchange… still music will come out of it, correct. As long it is as it is and speakers from Sonos are NOT compatible with ONE app i will never ever buy a speaker from Sonos, rather I check for a more open system. lLike that you can kill a company and if I looked what happend in the past with Sonos stock and CEO you guys are on the best way to disapear from a market which you have dominated some years ago… Sad story. If someone from Sonos reads this, a sho

Anyone else received an email to participate in a survey? 

Hi There:i can say well done. you find the way for marketing that if i have a sonos i have to have sonos again to improve my system. it ok… but my advise.. you guys stop messing around with app, S1 S2, sub 4 can not be paired with play5 gen 2 or playbar(i got my playbar from next to commercial bin, they bin it coz drivers ring rotten, i fix it cost me £5 and my time. i enjoyed to fix)Honestly, in amplifier the technology that you use, clear and smooth the sound(better than BOSE)My opinion…..Have you ever realize Your Main competitor Bose sounds between %6-%12 louder than sonos without distortion(on similar product). What action ll take about it?it was on deal lately i purchase my sub gen 3(because gen 4 can not pair with my system). i was dissapointed, but i ll not return it back. At least good looking peace of wood, i ll use it as my coffee table next to my armchair.(to whom can fell that sentences deeply)i clap my hand for play 5(well done) deeper base than your subs(of course less l

Sonos app always chooses Bedroom to play to and not Livingroom even when I select Livingroom and click ‘apply’.

You folks need to send us emails to notify us when the offline issues occur. I spent a lot of time trying to determine if my not being able to listen to the music stations I added to my system was something wrong at my end. Just sayin”!!!!!!!!Why did you not do this?

HelloYou may have heard the saying “Use it or lose it”. Well there is truth in that statement. Here’s how it relates to Sonos.Speakers are designed with several components which are:Basket Diaphragm  Dust Cap Magent Spider Suspension Voice CoilJust like your body in order to maintain it and stay healthy regular exercise is recommended. Speakers are no different.You may have a Sonos Home Theater (soundbar, surrounds and sub) that get regular use. You may have other Sonos speakers that are only used on occasion.I have a Sonos Home Theater setup in a guest bedroom. The operative word being “guest”. Since I’m not running an AirBnB the guest room speakers get very limited use.  To maintain those speakers in good working condition I at least once a month send music audio to them to keep them “exercised” The music audio I send is not at low volume. I increase the volume to a level that gives them a good workout.  However, not enough to cause clipping and/or damage.This recommended routine is

J.ai 2 enceintes connectées qui marche bien impossible de mettre la 3 eme

Dear SONOS,I was going through the new product line up of some competing brands and realised something. Few the new streaming DACs in the market are available with a display / touch screen display. I don't know how important this is for others but its a one up for me.This surely one of the reasons that is holding me back to buy the port.So SONOS, I hope you are in the making of a streaming DAC with a display.  

Hello I’m writing as a long-time Sonos customer who truly appreciates your commitment to smart, high-quality home audio. Your products are intuitive, well-designed, and form the foundation of my entire multi-room system. However, I’ve run into a serious limitation that I believe deserves your attention — and may be impacting many other loyal customers as well. Some time ago, I purchased a Sonos Sub (approx. $799) with the intention of enhancing the low-end performance of my analog speaker zones powered by two Sonos Ports. I was surprised and disappointed to learn afterward that the Sub is not compatible with the Port — even though both are network-connected Sonos products. As a result, my Sub has been sitting unused in my closet ever since. I chose not to return it in hopes that I might eventually upgrade to a Sonos Amp — but truthfully, I already invested heavily in my system and don’t want to replace components that are already doing their job well. The Port is perfect for integratin

Should Sonos offer a speaker upgrade/exchange program?

The ad campaign is so deceptive.  The Ace headphones do not work with any piece of the Sonos infrastructure other than the Arc/Arc Ultra, i.e. TV audio swap products.  Are the appearances of Ace and Move  together intended to be a pivot from WiFi to Bluetooth?  Is it a shift from sound quality to sound convenience? Why not be transparent and engaging with loyal customers?Sonos, please explain.