The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1548 Topics

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photoboy2605Contributor I
asked in General feedback and conversation

new app

What is with the new app  DULL!black and white is your only option 

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9 days ago
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Matt33Contributor I
posted in General feedback and conversation

The new app

What the hell have you done, I liked Sonos as it was seamless but you have really killed it this time. I used to recommend Sonos to everyone I know, but I would be embarrassed to do so now, all the stations I used have been wiped, Amazon didn’t work this morning and I spent at least an hour chatting with a rep to sort it who eventually admitted that Sonos were having issues with the new app, whoever is responsible should be fired the app is pants. Sonos be honest with what the update is, it’s appears to be a way of making us subscribe to many of the streaming services we were previously using for free. 😡 

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9 days ago
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Jersey DEnthusiast I
asked in General feedback and conversation

Sonos: Put the old S2 App back on the App Stores so we can go back!

Please, Sonos, let us revert to the old S2 mobile app until all the bugs and functionality are figured out!

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9 days ago
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castallaLocal Superstar
posted in General feedback and conversation

Enough already! Do some reading before posting! T5

Don't people ever read the content of messages here?  There must be 100s of single one-off posts, each complaining about alarms, or network library access.   A 5 minute read of existing content will tell you what works, what doesn't and what you can do (essentially wait until Sonos provide fixes). Basic lesson to be drawn is don't leave automatic updates switched on 😁

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9 days ago
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GuitarSuperstarMaestro
posted in General feedback and conversation

New Sonos App Wishlist

Overall, the new Sonos app seems to be an improvement over the previous version. But I am disappointed that many useful features from the previous app weren’t included. So here is my wishlist for the new Sonos app: Bring back the shortcut to the EQ settings on the Now Playing screen. Bring back the “HD” and “Hi-Res” icons on the Now Playing screen when streaming lossless or hi-res lossless music from your local music library. Bring back the number indicator on the volume slider on the Now Playing screen. Under About My System, show what audio format is playing after “Audio In:” while playing TV audio. Bring back the alphabetical search/quick scroll feature for local music libraries. Include local music libraries in the Search feature. When viewing albums from a specific artist, allow the option to switch from list view to grid view. What other features would you like to see brought back or added?

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9 days ago
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castallaLocal Superstar
posted in General feedback and conversation

Sonos App AMA - preview pictures!

Sonos App AMA - CUSTOMERS COMMENT ON THE NEW APP 

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9 days ago
Mike R. H.
Mike R. H.Sonos Staff
published in Owners café

Deezer x Sonos collaborationNews

We have some exciting news that we would like to share with you all! As some of you may know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer has made an extensive, curated music catalog available to its streaming radio service Sonos Radio and its subscription service Sonos Radio HD. As most of you might know, Deezer is one of the music services that supports lossless audio in FLAC format (16-bit / 44.1 kHz) by default. No additional subscription is required. Another cool feature I love is “Flow”, as it combines some of your favorite tracks but can also help you find some new hidden gems you've never heard before but are right up your alley! These are just a few of Deezer's features, and you can read more about all the great features here. We wanted to share some exciting developments from this partnership with you. The Deezer and Sonos communities will work together! 🤝 We have some great things in common, users in the communities, so we w

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9 days ago
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Trad99Renowned Enthusiast II
asked in General feedback and conversation

New App requires more clicking, not less

On another thread, I mentioned that on the new app, I could no longer see the battery charge percentage for my two Sonos Roams. This used to be visible on the speaker tab as soon as you brought up your list of speakers. So, one click from whatever other tab you were on.I did just locate this on the new app. I had to click on the systems icon in the upper right hand corner. Then I had to click to select one of the Roam speakers. Then I had to click one more time on a line under the heading Products that showed a battery icon. That finally showed me the battery percentage, but only for that device. So, three clicks to get to that. If I wanted to check the charge on my other Roam device, I had to click twice to back out of the first one,  then click twice more to get to the charge screen for the second one. Then it takes three more clicks to get back to the Home Screen. So far I haven’t found any direct way to go back there. This was so much quicker and simpler using tabs.I hope at least

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9 days ago
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User202880Contributor II
posted in General feedback and conversation

Sonos radio fee

I do not want to pay a monthly fee for Sonos Radio.  How about an annual one-time fee of $75.00?  I would go for that.

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9 days ago
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thoskinContributor I
posted in General feedback and conversation

s2 app upgrade

New app. Upgraded on one device. Glitchy to begin with. Most things there with new navigation, no biggy. Only frustration is groups as before are shown under “manage” but not all the groups are available for selection to actually play as a group. In my case 3 out of 5 groups can be selected to play. Deleted and recreated those not appearing but still no go. Wait and see I guess. Thankfully I didn’t upgrade in every device.

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Corry P
9 days ago
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CurtleyContributor I
asked in General feedback and conversation

Alarm setting

Having just updated my Sonos App I now can’t find the Alarm setting! I understand the technos have decided to exclude this function!! Why, it’s the best reason to have my Sonos. Can I revert to previous App, and how? 

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9 days ago
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HoppelhaseContributor I
asked in General feedback and conversation

neue App 7.mai 2024

Hi,Habe mir heute das neueste Update installiert. Weiß jemand wo der schlummermodus abgeblieben ist? Danke für eure Hilfe  Moderator Edit: Added translation by GoogleHi,I installed the latest update today.Does anyone know where the snooze mode went?thank you for your help

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10 days ago
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TS51Contributor I
posted in General feedback and conversation

New Sonos Update

As a longtime Sonos customer I am very disappointed in this latest Sonos App update.  Frankly, it is a ‘buggy’ mess!  There should have been much better beta testing before putting this version into production.Hopefully the Sonos team can quickly perform damage control and fix the multitude of problems I’ve experienced in just 5 minutes of using this new App.  Very frustrating.

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10 days ago
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Robert123321Contributor I
posted in General feedback and conversation

Worst customer service ever experienced

It took four phone calls and three emails to finally receive a return label. Ended up screaming at some poor customer service rep in Philippines to finally get it. Absolutely a disgraceful company. I will never buy another sonos product and will bash them till the day I die. 

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10 days ago
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PetesmContributor I
posted in General feedback and conversation

sonos update

Why does Sonos upgrade suck so badly

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10 days ago
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HistologistContributor I
asked in General feedback and conversation

New Sonos app

Sonos has released it too soonmany of the home content is showing as cannot display, you can’t rearrange favourites…etc etc.when is the bug fix update available?

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10 days ago
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LCOContributor I
asked in General feedback and conversation

support multiple series

I have series 1 setup at my home.  Haven’t updated as multiple products are not supported on S2.  I have a second home that I want to create a new set up with newer products.  I run my system from my I iPhone with the S1 app.  How do I use one phone for S1 and S2 support?  

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Airgetlam
11 days ago
Mike R. H.
Mike R. H.Sonos Staff
published in Owners café

Do you want to know the story of John MacFarlane and Sonos?Interview

​Then, I suggest that you give this podcast a listen.It is an excellent episode from the "How I Built This"-podcast, featuring John MacFarlane telling the story of Sonos's early days.There were parts of the story I didn't know, like the confrontation with Apple at a convention. Another was the first song ever played on a Sonos speaker.I joined Sonos after the special edition Beastie Boys Five was released, and I only understood the importance of it once I heard the story in the podcast.  Here is the link, if you want to listen to the episode:https://wondery.com/shows/how-i-built-this/episode/10386-sonos-john-macfarlane/And now I’m curious. What was the first song that you played on your Sonos speaker?What are your thoughts after hearing the podcast? Did it answer some of your questions about the early days of Sonos? Or did it create more questions? Let us know in the comments. 

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11 days ago
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GuitarSuperstarMaestro
posted in General feedback and conversation

Sonos Headphones Leak

From The Verge:https://www.theverge.com/2024/5/6/24150573/sonos-ace-headphones-reveal-leak-wireless I wonder what that thing is under the headphones case...

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Bumper
12 days ago
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brucemacEnthusiast II
asked in General feedback and conversation

Feature Request - Sonos App

Please add visualizer functionality and controller layout customization.As a Port and Connect (S2 compatible) owner who integrates into other amp/passive speaker zones, it would be great if these features were available.For example, I have a Sonos zone in my primary home theater by way of Port, but use my Mac Mini to display the Sonos app on my TV. This works, but it could be a lot more visually appealing if there was a way to customize the layout. For example, larger cover art, bitrate/resolution, etc. This is not an edge case.Take it a step further and add some eye candy with options for visualizers. Heck, open it up to the community and I bet we'd see some awesome content brought forward. VU Meters would be cool for example. Lot of possibilities. People (not all) want the eye candy and your competitors are incorporating it alongside support for lossless high resolution audio. If you're not going to support the latter, you should look to support the former in my opinion.

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controlav
14 days ago
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Johnny RicoEnthusiast I
asked in Owners café

Moving to a new house

Here’s a possibly dumb question, but I don’t like surprises so I thought I’d ask. We’re moving to a new house in a few months. In the new house, I will set up the same WiFi we have in our current house. I’m just going to unplug the WiFi router in our current house, and plug it in at the new house.I’m wondering if moving my Sonos system will be as simple as unplugging all our speakers in our current house, and plugging them all in at the new house. Since the speakers will find the same WiFi present, I’m thinking everything will just work.But, I’m not exactly sure I understand where my system configuration information is stored. I think I understand the speakers form a distributed system and I assume full system configuration is stored in each speaker. I assume any changes I make to the system are synchronized from speaker to speaker until all have the latest change. But, in order for the configuration to persist during power outages, etc, the speakers would have to have something like t

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15 days ago
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Vil26Contributor I
posted in General feedback and conversation

The replacement process is frustrating.

About a week ago, I sent two speakers for replacement. Only one had a problem with the Wi-Fi, but since I was using them as a stereo pair, the representative told me to send both. They received the first one (the one with the Wi-Fi card issue or something like that) on Wednesday, 4/25, and sent the replacement the same day. I got the notification that they received the second speaker on the same day, 4/25, a few hours later. It's been a week, and they haven't even sent me the shipping number for its replacement. According to their email, I was supposed to receive the replacement 1 to 5 days after they received my speaker. I've contacted them multiple times, and all they tell me is that they've escalated it to the returns area, but that doesn't help me. The first time they escalated it was days ago, and I still haven't received any follow-up email.It's quite frustrating because I've read stories from other people here, and it seems that when this happens with SONOS, it can take months t

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15 days ago
Dogdad
DogdadHeadliner III
asked in General feedback and conversation

setting up a pair of one SL’s for tv sound

If there’s a Beam , Sub, and A pair of One SLs set up with a tv , can the Ones be removed and then set up as a different room to play the tv sound but not as surrounds? A new cigar shop has these speakers set up and the owner would like to have the Ones play the tv sound but not as surrounds. The Ones are by a different tv then the Beam. Hope this makes sense. 

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Airgetlam
15 days ago
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Revird55Contributor I
posted in General feedback and conversation

connectivity of sonos speaker to changed broadband

sonos connectivity with changed broadband supplier, I’m unable to connect the speaker insofar as I cant get the speaker working as before  

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Ken_Griffiths
17 days ago
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wjones2024Contributor I
posted in General feedback and conversation

why is your connection so unreliable?

I’ve given up now. After several years of having to reinstall, reconnect or just give up on listening to music when I want to but Sonos don’t want me to I’m giving up.I’ve gone through several routers during this time and the same issues happen. It works then one day it just does not. No connection, cnnot find system etc. Every single other item I connect to the router works fine. It’s solid.Sonos reliablilty is pathetic. TV, laptop, phone, Amazon stuff etc All fine.So I’ve decided to gift myself the gift of time. No longer will I spend hours trying to reconnect the Sonos system. I’ll just play it on loudspeaker from my phone. or buy another speaker, I’m guessing the cheapest made one will work better than Sonos. I’ll be binning both my speakers. £100 plus each wasted. I’d sell them but I do not want to open up another person to the terrible experience owning a Sonos will bring. I do not want to rob them of all that time.Thanks for nothing Sonos.Anyone on the fence of bying a sonos. Pl

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jgatie
17 days ago
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