Talk Sonos Products

My beam gen 2 stopped working, just shows the white LED blinking, no matter if I unplug and plug again. Buttons don’t react either. I cannot see it in my Sonos app, nor via airplay. It’s just 1,5 years old

I would like to know what happened here. Playing on my Sonos system last night. App is playing in wrong rooms and arbitrarily skipping songs. I have a large system play bass ,sub ones or twos .move and honestly not an inexpensive system. embarrassing entertaining and people can’t listen to what they want to listen .to you guys need to fix the problem here . Where’ s your quality controller in development? Don’t you check these things before rollout?  When will there be a fix? 

FYI this article says next update not until July 22. The article also has info on what’s coming in August.  Sonos will reintroduce some basic features in its new app next week, including the ability to configure local music libraries. Those features were already in Sonos' old app, but were missing from the new mobile application the audio manufacturer released in May.Sonos will release the update for its new app on July 22, the manufacturer tells Tweakers. The biggest changes are in support for local music libraries. For example, the 'settings and configuration' of such libraries are now available via the mobile app. It is now also possible to search local music libraries in the app.Rest of the article here:https://tweakers.net/nieuws/224472/sonos-maakt-het-weer-mogelijk-om-lokale-muziekbibliotheken-in-te-stellen-via-app.html

I have two Play 1 speakers, both on the same WiFi network (the only one in my home).  One of these speakers is only 15 feet from my router, in the same room.  No other WiFi-enabled device anywhere in my house has any trouble staying connected.  After operating just fine for several days, one or both speakers will  suddenly be “not connected”, per the app on my phone and iPad.  This happens with no change in the Wifi or the speakers.  The app’s advice is to reboot the speakers.  Sometimes this works immediately, and sometimes it take hours or days to take effect.  I can only conclude that the Play 1 software is too stupid to detect that it has lost connectivity and to activate the subroutine that reacquires it.  There is no reason on this earth that I should need to individually reboot each speaker to reconnect them.  When is Sonos going to fix their software?  

Are there any updates due on new app as I STILL can’t get a suitable response on playing any music on my S2. Sonos app pre update was great,post update  CRAP

I have tried so many ways of getting the app to recognize my existing system and it still does not. I still have 2 Play 1 speakers that will not connect and when they do, a new bogus room is created and the other one is connected but system does not see it. How can I move this speaker from bogus Family Room 2 to Family room, as well as get the other one to be seen? This is the closest I have gotten to having a normal system after the app update!When will SONOS revert back to the old app??? This new one is horrible!!Thank you

I have the latest app, July 3rd, it's still total rubbish, it simply does not function, I love my speakers but hate the app, it has totally ruined my enjoyment of music in my house, if it fades out out another track I'm listening to randomly the fades back in one speaker, then goes off again, etc, I swear I will throw the f..ING speakers out of the window. It's so slow it is unusable even if the bloody music does come on. IT DOES NOT WORK!

good morning, Good morning, I have a Samsung neo QLED TV, with a Sonos Beam connected through the E arc port, however frequently when I turn the TV on the TV has reverted to TV speaker and it is not possible to play any sound through the Sonos beam despite going on the device connection which shows the Sonos background.  the only way to reconnect is to completely disconnect everything and reconnect, which is extremely frustrating as the beam is on the wall with all the cables hidden in the wall, which means taking the TV off when it happens.  any ideas? 

When connecting Era100 to TV. I only get the background music and NOT the voice. .. Why and How to fix it?

As lots of people know Tidal ditching MQA and moving whole library to FLAC ( finally) is that mean that we will finally enjoy Tidal in high res? Also they moving to dolby atmos and getting rid off Sony's 360. Anyone have more info about this?

I was very unhappy with the last update to the app because of the missing features already mentioned by everyone. Now the app is completely dead. I have tried usual fixes such as rebooting my router, all connected devices, looking for updates to Android and Sonos, but the app will not open. Instead it appears momentarily and gives an error message. The app does not work on my Samsung tablet either. My only access to Sonos has become my laptop computer. I have invested thousands in Sonos products and am looking for other options. What are comparable products I can use to stream my home music library?

Hi - I am looking for some advice on adding some Sonos speakers to my kitchen dining room, and would like to figure out the best arrangement?The room is approximately 6.7m long and 5.0m wide (though only 3.8m wide for the last 1.7m of length..), with a really high 3.1m ceiling. Half of the room is a kitchen with an island, with the other half a round dining table and couple of chairs separately. Floorplan attached though dining are is an old plan.I was thinking an Era 300 for the kitchen area on a shelf on the back wall and another Era 300 in the dining area on a stand. These are indicated by the circled red crosses on the floorplan below. But would appreciate some advice on whether this is the right balance - overkill or not enough?(Also note, no option to add ceiling speakers or anything built in, as the room is finished)Thanks in advance for any help!  

I reverted the app last time since I could not play my playlists on SoundCloud.   Does anyone know if recent changes fixed this?   If I cant use SoundCloud then all that money I spent on these 18 speakers was wasted.  That is 95% of the way  I use the app.  

I’m unable to add Qobuz as a service to Sonos. It fails in the new app and desktop app. No error code just says unable to add.Anyone else having this issue or anyone able to add Qobuz to sonos recently?

When I have attempted to connect my Sonos account to the Jazzed service, the following error message gets returned: Invalid parameter: redirect_uriHas anyone else encountered this issue and, if you did, what did you do to work around it?

With Tidal, the “Artist Radio” hasn't been working since the software update. It now only shows a Playlist of songs, but no way of playing them, short of clicking on each individual song. And then it only plays that song and nothing else.  Please help.

Hi everyone! I have an amp and four passive speakers in my living-room. They’re OK but I would like to replace them with two sonos speakers, so I can integrate them in my Sonos system. I have a projector and a TV connected to one Android box. I do everything there: connect to Spotify and other music services, stream films, watch TV… Which options do I have?Thx, regards

My Sonos app on iPhone 14 constantly does not recognize my bean gen 2 . I constantly have to reset the beam by going through the set up process. This happens constantly. How can this be resolved. Thanks in advance.

I updated the crAPP earlier this morning (Android).  No meaningful release notes in the Play Store. Turns out it did restore the alarms section but also required an update of my whole system (goodness knows why).After restarting the crAPP once or twice I eventually had my alarm functionality back.  I could not see any other changes.This is positive, although I have lost all and total faith in the SONOS developers and management and fully expect this new update to have broken something else.I don’t know if the iOS crAPP has been updated the same?

Sonos have chosen to “leak” the details of this update to a third party and published a teaser that suggested we would see a major update this week but, as has become normal, have failed to communicate what is happening directly to the users most impacted.All of this goes to prove, to me at least, that Sonos does not care about me the user and my investment in their technology. We are now in the 11th week and Sonos still cannot get their act together and communicate properly.

I have the old connect:amp so I am unable to upgrade my sonos.  The connect amp is connected to 2 hardwired speakers.  I just want to confirm that I can get the Amp to replace the Connect Amp.  It looks like it has the same features and then I can probably upgrade. 

Ref.   https://play.sonos.com/en-us/browse/services/130823 pops up https://www.90s90s.de/https://play.sonos.com/en-us/browse/services/82183 pops up https://www.80s80s.de/https://play.sonos.com/en-us/browse/services/61191 pops up https://www.audible.com/https://play.sonos.com/en-us/browse/services/46343 pops up https://www.mixcloud.com/where others like Apple Music, MyTunerRadio, Sonos Radio (of course) or BBC Sounds are working fine within the intended one tab confinement. When will these (and other similar examples) work within the new web app instead of having to go to their homepage to airplay to Sonos? ...or cast to poorer-sounding alternatives like Google Home?If Mac and Windows controlling are on the way out (maintenance mode) then the web app needs to shine and there is plenty of space for improvement ...including different background colors (for once). ...or is this geek doing something wrong? (latest Chrome on latest macOS on relatively new macbook air on decent fiber-optic br

Recently started having issues with playing music from Apple Music via the Sonos App. Here are steps I’ve already taken to no avail.tried removing Apple Music connection and reconnecting the service.Deleting the Sonos App and reinstallingUsing Alexa voice control will play random music from Apple Music on Sonos, but when I ask to play specific music genres/titles, returns an error saying song cannot be found.  any suggestions on how I can troubleshoot?TIA

I should have followed my own advice closer.  Yesterday I noticed steaming services were getting blocked if you hadn't updated.  There was no way to manage the services in the old app without updating.  And once you updated the app it required a system update.So in the course of trying to get SiriusXM removed and re-added I inadvertently allowed a system update to push down.  And just like I warned others,  the system update blocked access for the old app to control the system. And not just from the device I was using at the time - any device running the old version displays an error in the banner stating this version of the application can no longer control the system.  Can't roll back system update that I'm aware of so now I'm stuck with very limited capabilites in the new app. They just hate customers so badly they are going out of their way to force the new app on us. 

I sent this to the BBC at the beginning of July:YOUR ENQUIRY:Feedback Summary - Sounds stopped working Feedback Description - Up 'til 23/6 BBC Sounds was working through my SONOS system but it abruptly stopped and all attempts to access it since have failed. I can listen to R4 via the MyTuner addon to my SONOS controller. I have tried uninstalling BBC Sounds on SONOS but when I try to reinstall and connect I getCheck your network connectionThere was a problem getting started. Please check your network connection, then try again.This persists.  They replied with generic system advice and suggested getting in touch with Sonos if this didn’t work. I tried various things and described the results:Hi,I have tried the advice in the last reply you sent but, as I thought, it didn't help.I am convinced that it is a problem with the BBC Sounds App on SONOS and not my equipment or setup because:1. It was working well and then suddenly it stopped as I previously reported. 2. I was talking to a fri