Talk Sonos Products

I am missing the Option add to Radio Favorites on IOS  

Please excuse the question but I’m new to Sonos and currently quite disappointed with what I’m sure is a great sound system and would really appreciate some help.I recently set up an Arc, Sub (gen 3), and a pair of Era 300s but when I sat down to enjoy the immersive experience of surround sound, I was badly disappointed. The two rears and the Sub made no contribution at all and I was left with sound only coming from the Arc.Everything works fine with films and the andverts are great but sport is a total fail. Is this normal or is there a setting I’ve missed that enables the rears to kick in with things like crowd noise?I really want to enjoy my sport so would welcome any advise.Thanks

In the new app when attempting to play one of my custom made playlists using Deezer, the music refuses to play. If trying to shuffle the playlist the play symbol will just show the spinning loading wheel.If attempting to play an individual song within the playlist it just says ‘something went wrong’. It also shows this ‘something went wrong’ error when trying to enter the Deezer service within the Sonos app. Using the old app on my tablet it has a similar issue, saying ‘cannot add song to queue - 701’. Have added a screenshot below of the error message.You can find artists within Deezer using the Sonos search bar. It will allow you to play artist mixes, but if you try to find artist top tracks, it will show the same ‘something went wrong’ message.I have already tried deleting Deezer and re-adding the service, and have rebooted my router and reset all my speakers by unplugging and re-plugging in. This is a major issue as my Deezer playlists constitute most of my listening on the Sonos s

Hi have two Sonos Connect units attached to two different hi-  fi systems.i would like to buy a Sonos Era100 to connect to my Samsung tv as well as stream music from my hi- fi system .i understand that Sonos S1 is not compatible with Sonos S1 app. Is there a workaround or do I have buy more Sonos stuff ?

I have an Arc, subwoofer and two 300’s all setup in theatre mode. They are all wireless, none are connected by ethernet. In the app I set Sonnet to run on channel 6 even though I don’t use it.I recently ran a wifi scan on my home to see what channels are in use and I was surprised to see that my Arc is randomly turning on and off its own wifi signal. It's not Sonosnet, as I said that is on channel 6. The Arc is creating this signal on the same channel my router is running on.  If I change the channel in my router, the Arc broadcasts a signal on that same channel also.  Its brief, comes and goes.I know it's the Arc because the signal is identified with the mac address of my Arc. Another odd twist is I dont even see Sonosnet on channel 6, but if I dig into the Sonos diagnostics it confirms the Arc is set to channel 6.Anyone have any idea what is going on? 

I have an old Sonos Boost lying around that I used to run in an old S1 system. I no longer use S1.As I don’t need it anymore I’ve decided to sell it and thought I would do a quick test to make sure it still works. I have reset it but the new S2 app cannot find it when using ‘add speaker or component’.Are they no longer supported in S2?I have searched these forums but can’t find much info. Any help would be appreciated.

I tried to take my move to the park to play music but it wouldn’t connect to my phone. The move works fine at my house. 

So before what I’ll call the new S2 “black” app was just updated, I had on my phone and was able to use (at different times)  both the original S2 brown app (to control some newer products like a Suband an Arc ) and separately also use  the original gray S1 app  to control some older connects that I have in my house. When I updated the Brown S2 app to the recent black S2 update, the old S1 gray app now says that one of my connects is incompatible with the old gray S1 app (and that I have to remove it or update to S2) , and says it needs the S2 app,  but it’s not being  discovered by the new black S2 app. How can I fix this to be annle to uae all my products as before ???? (The new S2 black app is still controlling the newer kit and the old gray S1 app is still controlling some old connects. )

Sonos used to be intuitive, user-friendly and integrated well with third party streaming providers like Tidal.  The latest update not only makes using Sonos complex and EXTREMELY clunky and cumbersome, it no longer allows simple features such as playing Artist Playlists in Tidal. (The very thing I used Sonos for).I have already started looking at alternatives … Who else is thinking the same way? 

All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K

Is there a way on the app to tell if the ATMOS signal is Lossless or Lossy?

Hi folks,  looking for some advice as a total novice!   Purchased the arc and sub mini and want to create a home cinema.  Am I right in saying best to purchase  2x Eras as back speakers? I also want to purchase a turntable for another room.  Best speakers for that would be? I’m thinking 2 x era 100 as the room is long.  If I  want to connect it all together and share the experience in different rooms. What do I need?  A port or an Amp or both ?  thanks in advance 👍🏼. MA

Hello,I am just starting to learn about Sonos. For our new apartment living room we will have a new 55 “ Samsung TV, and I am looking for a sonos speaker set up for watching movies. I would also like to easily connect my iPhone via bluetooth ( I assume) to play music on the speakers. The Apartment has excellent wifi. There are also 2 ethernet ports on the wall, and there’s a wifi & router in the front hall closet that the 2 living room ports, ( and 2 bedroom ports) are connected to. What’s the optimal set up for this ? I am assuming there won’t be a lag if the TV is the source. Our main priority is good sound for watching movies, and TV.THANKS !

Aka daisy chain. Many cheap bluetooth speakers can do this so it would be disappointing if the Roam can't. I do know that two Roams will not do stereo in bluetooth but I can't seem to find anywhere if it even supports two Roams or more in mono.Thanks

The recent up has left the library all but unusable. Anyone know how to make songs continue to play one after another after the update?

Informations received from Sonos support yesterday -Additional improvements to screen reader for visually impaired customers: May 21-Adding to queue and playing next: early June-Sleep timer: mid-June-Snooze alarms: mid-June-Local music library search and playback: mid-June-Update Wi-Fi settings: mid -June   

Help.

I keep disconnect myself from the app and try to reconnect us in the administrator but I have no option for so and it keeps telling me that my speaker is not registered although it keeps lugging in but I have no option I canike news

Hi Community,after reset of all speakers I brought them in my new guest wifi. The setup said, that it‘s completed but maybe my speakers can‘t be viewed. Then I should go into system setting. There the system constantly looks for my speakes but doesn‘t detect them. Any help?

Hi I have just updated to the new app. I have a Nas drive on my network i want to add to my sonos system. I cannot find a menu to allow me to add the details of the NAS drive to add the music library. Help

The Favorites Cannot load on the startpage on my IOS devises (2 iPAds and 2 iPhones). It’s loaded on my Mac and Windows controller.The IOS controller Connects very slow and ofte it Cannot load the playlist but the Music is Playing.The search function says “Something went wrong…”This has started aften the Update - I’m not impressed by the new App.When will Sonos Update the app with fixes? 

Ik heb een sonos arc systeem thuis en een sonos Move op mijn werk.Voor de update kon ik gewoon elke dag als ik aankwam de radio aanzetten.Nu moet ik elke keer wisselen van systeem in de sonos app en inloggen op het betreffende sonos account. Zijn er meer mensen met dit probleem of heeft iemand een oplossing? Moderator edit:Google Translate- I have a Sonos Arc system at home and a Sonos Move at work.Before the update, I could just turn on the radio every day when I arrived.Now I have to switch systems every time in the Sonos app and log in to the relevant Sonos account.Are there more people with this problem or does anyone have a solution? 

Spent over an hour waiting on line to talk to customer service rep who was not helpful. He finally came back and said the recent I couldn’t add a playlist or put music onto existing playlists was because, “Sonos is improving its service to accommodate new products.” He also said additional updates will be released to facilitate what I’m trying to do. Huh?!! When does an update eliminate basic features of a product and only roll them back out when the bugs are worked out. Thankfully, I didn’t update the app on my wife’s phone so can still use this function. Truly unbelievable!

Hey everyone, I just bought four Play 5s (first generation) for my kitchen, office, living room, and bedroom. I'm looking to connect them to my TV. Whats the best way to connect it to my TV?Should I buy a Playbar or a Beam to connect to my TV and then group it with my Play 5 in the living room?

Note: The following is offered in the spirit of helpful information. If you are inclined to remain disgruntled with the current state of the app and/or Sonos in general then I suggest you close this thread and move on. I’ll not be responding to any negative comments to justify what I have written.During this time of Sonos fixing things with the App I would suggest turning on automatic updates within the app. If you are manually updating the app you must first remove the current version from your device. The downside is that all data is removed including that which is to be changed/updated as well as that that requires no change/update.  In essence you are rebuilding the app from the ground up which in most instances can require rebuilding personal settings.In technical terms you are pandering to what is known as a “volatile update” that destroys the previous version. This procedure may have been (emphasis on may have been) necessary in the first few updates; but IMO is no longer requir