Talk Sonos Products

Can Sonos please work on ability to edit favorites list on Apple iOS ? When I add a Sonos Radio stations it loads to top of my list.*** I’d like to adjust favorites list to my preference at top, not my last searched & saved radio station.Thanks! 

Hi I’m going round the twist following installation of new router. I just can’t get the Sonos to connect to the new network using the app. I’ve tried powering on and going into network settings etc. The app just says not connected, so I tried the “join an existing network”. However, that just says can’t find Sonos, power on and connect to the network etc. I think it might be due to new router set up. Ie have retained original router, but that now connected to a new Asus, which is configured to access point mode. Be really grateful if someone could advise me. Thanks

HelloI’ll keep this short; but first let’s address the elephant(s) in the room straight away….Yes, the Sonos App is still somewhat of a work in progress. Enough said on that. Sonos Ace headphones do not connect over Wi-Fi in the same manner as other Sonos products; and therefore do not appear as a “speaker” in the Sonos app. That’s good news as the Ace Headphones will not impact the number of Sonos units on a single system which is 32. Assuming I’ve made the correct interpretation 😂🤔I imagine that the latter comes as a shock to most. I always thought putting Wi-Fi radios into a headset is a bit much…but maybe it will come in the Ace Gen2. 😂🤔Nevertheless, from reviews by the likes of The Verge; the Ace’s have the chops to compete with well-established headset competitors like Apple, Bose and Sony to name a few.Sonos (IMO) seems to have checked all the boxes such as: * Comfort and Fit for a variety of head-sizes (as well as eye glass and/or ear-ring wearers) Premium construction and

Hello has the forthcoming redesigned Sonos App (announced on 23rd April 2024) been tested for compatibility with the voice-over screen reader in IOS? I am totally blind and currently use sonos very successfully with the S2 app on both my Iphone and Ipad. can you confirm whether the app has been tested with voice-over and that it will continue to be accessible to voice-over users. I am slightly reluctant to update if the app ends up being less accessible to me. at present the current app works beautifully with the exception of a few minor quirks. Thanks for any info you can supply. Best wishes Angus

Basic functionality is missing from the new app.  I cant even see what volume number speakers are on unless i click into the group.  Syncing all grouped speakers to the same volume feature would be super useful.  Doesn't seem like Im the only one who isnt a fan of the new app.

Last night my SONOS iOS app was FORCED updated to the latest version and has now rendered my system inoperative. Attempts to connect to my SYNOLOGY NAS are failing. The APP is PURGE GARBAGE!!!! I tis not easy to navigate My SONOS system was setup to NOT automatically update. Attempts to contact SONOS are useless. The wait time are extremely long. I do NOT care about their important launch that is coming up. In fact, based on how they are treating their loyal customers I am considering selling everything and looking for an alternative.  

Does anyone else wish Sonos would make a home theater “receiver”.  No built in amplifier, just a connectivity device to connect your projector or TV, Chromecast, Fire TV, etc.  This receiver should also allow more flexibility in which speakers you choose for the various channels of your surround sound setup.  E.g., you could build a surround sound system using all Fives or an Arc with Fives as front left/right.I have a long throw projector and have to run a 25 ft HDMI cable from the back of the room to the Arc in front.  Would be much simpler if I could just connect the projector to a receiver in the rear of the room - no long HDMI cable to soundbar in front.  And would prefer discrete speakers in front for better left/right separation.And please can we join two Sub Minis to a single speaker/room?  I much prefer the punchy Sub Mini to the boomy Sub.  Allowing the user to select crossover frequency for the Sub would also likely solve this - I used to set my sub crossover around 40 Hz be

Everything I’m finding on the Google is a few years old or involves lots of words like XML.I have built a number of playlists in Sonos.I’m hearing that a number of users have lost theirs when they “upgraded” their app.Is there a way to backup (or export) the lists, so if that happens, I can re-import them into Sonos?(And if “yes”, how?)Thank you 

HiThe question is often asked “does a Sonos Sub improve the listening experience of Sonos speakers”. IMO the answer is “Yes”. The more prudent answer given by community members (in most cases) is to suggest that the person asking the question allow their ears to make the final judgement. Meaning…purchase a Sonos sub and return it within the Sonos return window for your region; if not satisfied.  In the US the Sonos return window is 45 days. You can also do the same from a local or online retailer that offers a reasonable return policy/window.Sonos speakers (IMO) are great but none offer the low-end that I prefer...not even the excellent Sonos Five. However, there are considerations. As you are aware Sonos offers a full size sub and now after much lobbying by community members the Sub-Mini. Both subs serve a specific purpose for their intended use. Before I go further…to keep things simple in this discussion…”Cost” is not a factor of consideration regarding the full size sub versus the

Why release software before it has been checked? - why discontinue working apps (DesktopApp) before supplying an updated one? - why do Sonos continue to employ useless software engineers instead of populating the workforce with more able 12 year olds?At least Apple support devices for at least 7 years - my 18 month old Sonos set up seems obsolete already.I was just sent this in an online chat “To access your music library on Sonos, you can stream it from any computer or network attached storage drive to your Sonos system. Here's how you can do it using the Sonos app for macOS or Windows”   - the chat ended when I asked where to get this App. 

Hi all. I’m less than amused with the alarm being removed from the latest app update, is it coming back? if not how can I turn off the 2 alarms I have set? They are still coming on every morning at 6:45am in my bedroom and 7:15am in my sons bedroom….. Rather annoying. cheers Stu.

Can you connect the Ace to a PC via USB-C for video calls (e.g. Zoom) or does it only support calls via Bluetooth? Couldn’t find anything about this in the release information

I am trying to connect my Sonos Move (1st gen) to my existing Sonos system. In the app, my Move shows in the system list of devices but it says “Not registered”. So I click on Fix It and follow all the steps. But always get the following messages during setup: ”There was a problem linking your Sonos Move to your account.”“There was a problem adding your Sonos Move to your system. Try again later.““We couldn't link your Sonos Move to your account. Check your Wi-Fi connection and try again later.”“Your Sonos Move has been added. Audio playback will be available once this product is updated and linked to your account.“ And then nothing. It just says contact supportI have done the following: Run the setup process several times  Factory reset the Sonos Move Restarted my phone  Rebooted my WiFi  Deleted and re-installed the appNothing works. The device is connected to the power supply.  Would greatly appreciate some help with this.

can I have guests play their own selections from their phones if they have access to my WiFi?  Sonos Roam. 

Hi this is somewhat confusing and would have expected the Sonos site to be more wizard like to assist choosing a turntable. We have an arc, sub and 2x plays 1s in the lounge, we have play bar and 2x 1s in bedroom. We have a 5 gen1 in kitchen and a play 1 in the study. we would like to add a turntable to the mix. Ideally hooked up in the lounge to the arc and I revive I need a pre out amp integrated into the turntable and connect that to a port or connect which will enable the turntable to play to any speaker? The other option is to buy a high end turntable that has WiFi built in? Thank you

I have a Sonos Beam Gen 2 and a TV that support ARC (but not eARC). I no longer have any spare HDMI inputs for my bluray player now that I’ve plugged a Google TV streamer in to the TV. Not really a problem as we stream all movies that we watch now, however, I have some bluray disks with 5.1 channel music that I’d love to be able to listen to through the Beam.Jumping through hoops I’ve extracted the 5.1 sound files from the disk to a 5.1 LPCM .flac file, 48khz/24bits, and I put that on to my home network. The Sonos app can see the file, but when I try to play it I’m told “unsupported format”. So, is there a supported format I can convert the files to that the Beam can play directly?Casting the sound file to the Google TV also doesn’t play the files, although I can play them fine on my computer or phone. (Also using an app called BubbleUPnP on my phone or home network I can convert the files to 2 channel to play, but I want the Beam to be able to mix the 5.1 channels itself)

Can you provide a rollback please? My system has been rendered pretty much unusable now… not happy and a shame that it’s always the software that lets your epic hardware down…  

Saludos comunidad , tengo la duda si se puede dejar conectada la sonos roam a la corriente para que siempre esté disponible para reproducir contenido? Moderator Note - Translation by Google:Greetings community, I have a question if the Sonos roam can be left connected to the power so that it is always available to play content?

After the past App update desaster I wonder whether anybody can name functional alternatives to Sonos Amp products of other manufacturers, that allow to stream internet radio as well as play NAS-based music? I would like to move away from Sonos, but lack knowledge of serious alternatives.

Since the Sonos S2 Version 80.00.08 controller for iOS iPhone 13 (v 17.4.1) was introduced a few days ago, it cannot be used consistently producing error messages. “A problem has occured”. Stations previously listened to in MyTuner Radio are no longer available. Some speakers “disappear” and cannot play. “Applying” a change of speaker does not work consistely. My Web version with 5 speaker units still works perfectly.The worse thing is that obtaining support, whatever the time of day, produces 50 minute waits. This is totally unacceptable. Considering the investment made in Sonos (including change from S1 to S2 units, the company is failing its customers and needs to react very quickly. With very comprehensive explanations for a new corrected software.RegardsM.Ransom(French client) 

I am new to Sonos and new to surround sound/Dolby atmos. I recently purchased an Arc soundbar and am planning on purchasing a sub mini. I believe this will put me at 5.1.2? I was originally planning on adding 2x Era 300s to achieve 7.1.4 but the decoration committee vetoed that and would prefer an in wall solution. Now I am looking at the sonance in-ceiling/in-wall options and I have a few questions: Can I achieve 7.1.4 by adding both in-ceiling and in-wall with two amps? By adding only the in-walls would this be 7.1.2? What is preferred and why? The 8in in-ceiling or the in-wall?  Thank you! 

Is there a plan for Ace’s to be able to receive audio from the Playbase soundbar for private listening?

It looks like Sonos have shown where their priorities are: I have just received an email promoting their “fantastic” headphones, but I never once received an email telling me that they were going to do a major overhaul of the app, remove SMB1 shares or remove critical pieces of functionality from the app. So to anyone thinking of buying the headphones - beware that Sonos are likely to screw it up when they have another new piece of hardware they want to sell, since they don't care about existing customers.

I guess they want the message coming from Google searches to be as positive as possible. 

In the new appWhere are my playlists gone?There appears to be no option to recrate my playlists My music is stored on a NASCan’t play any music!