Talk Sonos Products

Hey.Went on a holiday trip for 14days, came back today and now my beam wont start up.i always unplug my devices when going on a longer trip. I plugged in the power and nothing happend, after a hour or like the beam ia getting warmer (bottom). It seams to me its damage. anyone with ideas?  

Will you please just revert to the previous app until you've cleaned up your mess? Is nobody in charge over there?*Moderator Note: Modified subject in accordance with the Community Code of Conduct.*

Have tried to factory reset play one, can’t get beyond orange flashing light I’m trying to add play one to my network of Sonos products but getting error 1,002  help please

I have a Sonos beam/soundbar/sub connected tomy TVs and want to extend the sound to an indoor/outdoor patio space, can someone recommend a simple wireless Sonos speaker option? Thx 

Hello experts! Advice?I have a move and a move2  and they work just GREAT together using airplay... Chose both and crank it up!! . I can even select my TVs and it will show the song and album art from Spotify.. im sure this is old news to you yall ...but Im thrilled! Having so much fun I'd like to buy one or two or three more speakers to fill in the rest of the house..What is a good older Sonos that I could find on FBmarketplace or eBay that would work  on airplay along with the current two Moves? Battery is optional.Thanks y'all! 

I can not activate my sonos move although it is connected to the System and i can See the move in my app. What should I do? 

Looked at my Sonos on the 16 July 2024 and noticed an update for my system (Sonos OS: S2).Is it worth updating, as my previous experience was dismal and disappointing and we all know how that May update went.What has been peoples experience with the July update??

I cannot remove my surrounds,  they are Era 100s.  I have an Arc , sub gen 3 and era 100s.  When I click remove surround I get the message “ there was a problem removing your surrounds. Check the network connection and make sure your products are powered on”. they are connected, powered on and working fine,  I want to ove them to a different room and try using them as a stereo pair (before potentially buying a new pair (or something else)  as surrounds. Makes no sense.  I could try a factory reset but I don't want to then find I can't use them at all- not confident - maybe if is to do with the new app?

Sonos Ace support Bluetooth.  ERA100 support Bluetooth.  So they both play nice with each other, right?

Hi folks, I looked on the website of a Sonos dealer in Porto, in Portugal & was shocked that delivery would not take place of a Beam Gen 2 soundbar for 6-9 months! Why is this please? I also checked Amazon.es & .de & they also say delays of months…..1-2 months for .de MTIA

You say that the ability to play locally stored  music will be restored in July.  It is 21st July now. How long do we have to wait.Why was the new app released before this really important functionality had been implemented. 

hi so i cant seem to connect my sonos roam 2 to my ps5 or my speakerless monitor because my monitor needs a headphone jack and sony have disabled the use of bluetooth speakers 

I’ve used and loved Sonos products for years, but the changes in the system over the past couple of months are terrible. The functions on the controllers are super slow, some features no longer work, and I thought I’d check out the site and see if there’s anything I’m doing that’s wrong, but everyone else is frustrated too. I have way too much invested to jump ship, so I’m going to wait for the updates. I’m just really disappointed that a company that was so innovative and had wonderfully functioning software has dropped the ball.

I have, this week, taken delivery of my first Sonos products.  I have an Arc, Sub Gen 3 and 2 x Era 300.Ideally I would like to:stream music to the Era 300 configured as a Stereo Pair Watch Dolby Atmos enabled Blu Rays via the soundbar utilising the Era 300s as my rear surround / Atmos speakers Game in Dolby Atmos in the same configuration as  no. 2 aboveAll of this was possible with my previous receiver based system (albeit stereo music was played via my front left and right speakers)Is this achievable without having to ‘remove surrounds’ and re ‘add’ the era 300s as a stereo pair (and vice versa).  I have read something about using multiple systems and controllers (presumably another device with the Sonos app installed). Can you please help?CheersJohn

I currently have the setup as in the below picture and am looking to replace the four Sonos units (Sonos currently work as I still have the March version of the iOS app and 16.2  - but I assume soon it won’t work anymore). What can you recommend (I want an easy-to-use, no nonsense app)?Any other thoughts about my setup (I am also planning to at some point replace the connection to my stage piano with a wired one - but at the moment something in the cat6-in-wall-wire isn’t working as it should). 

Since the terrible app update, if I select ‘top tracks’ for a specific artist and press play, it stops after the first track and I have to select each one individually. Does anyone know of a solution so that they play through the list like they used to? Whilst not flawless, the app used to be intuitive and easy to use but now it’s the opposite…

Is there any way of rolling back to the previous app version, the new one is almost unusable, searching editing playlists. I am no just using Spotify and playing through speakers. Any suggestions or thoughts Sonos are not really responding to the community on any updates - or are they? 

My beam gen 2 stopped working, just shows the white LED blinking, no matter if I unplug and plug again. Buttons don’t react either. I cannot see it in my Sonos app, nor via airplay. It’s just 1,5 years old

I would like to know what happened here. Playing on my Sonos system last night. App is playing in wrong rooms and arbitrarily skipping songs. I have a large system play bass ,sub ones or twos .move and honestly not an inexpensive system. embarrassing entertaining and people can’t listen to what they want to listen .to you guys need to fix the problem here . Where’ s your quality controller in development? Don’t you check these things before rollout?  When will there be a fix? 

FYI this article says next update not until July 22. The article also has info on what’s coming in August.  Sonos will reintroduce some basic features in its new app next week, including the ability to configure local music libraries. Those features were already in Sonos' old app, but were missing from the new mobile application the audio manufacturer released in May.Sonos will release the update for its new app on July 22, the manufacturer tells Tweakers. The biggest changes are in support for local music libraries. For example, the 'settings and configuration' of such libraries are now available via the mobile app. It is now also possible to search local music libraries in the app.Rest of the article here:https://tweakers.net/nieuws/224472/sonos-maakt-het-weer-mogelijk-om-lokale-muziekbibliotheken-in-te-stellen-via-app.html

I have two Play 1 speakers, both on the same WiFi network (the only one in my home).  One of these speakers is only 15 feet from my router, in the same room.  No other WiFi-enabled device anywhere in my house has any trouble staying connected.  After operating just fine for several days, one or both speakers will  suddenly be “not connected”, per the app on my phone and iPad.  This happens with no change in the Wifi or the speakers.  The app’s advice is to reboot the speakers.  Sometimes this works immediately, and sometimes it take hours or days to take effect.  I can only conclude that the Play 1 software is too stupid to detect that it has lost connectivity and to activate the subroutine that reacquires it.  There is no reason on this earth that I should need to individually reboot each speaker to reconnect them.  When is Sonos going to fix their software?  

Are there any updates due on new app as I STILL can’t get a suitable response on playing any music on my S2. Sonos app pre update was great,post update  CRAP

I have tried so many ways of getting the app to recognize my existing system and it still does not. I still have 2 Play 1 speakers that will not connect and when they do, a new bogus room is created and the other one is connected but system does not see it. How can I move this speaker from bogus Family Room 2 to Family room, as well as get the other one to be seen? This is the closest I have gotten to having a normal system after the app update!When will SONOS revert back to the old app??? This new one is horrible!!Thank you

I have the latest app, July 3rd, it's still total rubbish, it simply does not function, I love my speakers but hate the app, it has totally ruined my enjoyment of music in my house, if it fades out out another track I'm listening to randomly the fades back in one speaker, then goes off again, etc, I swear I will throw the f..ING speakers out of the window. It's so slow it is unusable even if the bloody music does come on. IT DOES NOT WORK!

good morning, Good morning, I have a Samsung neo QLED TV, with a Sonos Beam connected through the E arc port, however frequently when I turn the TV on the TV has reverted to TV speaker and it is not possible to play any sound through the Sonos beam despite going on the device connection which shows the Sonos background.  the only way to reconnect is to completely disconnect everything and reconnect, which is extremely frustrating as the beam is on the wall with all the cables hidden in the wall, which means taking the TV off when it happens.  any ideas?