Talk Sonos Products

I currently have an Arc with gen 3 sub and two one SL surrounds. The only way I can setup the  room is with the couch against the wall. I have the surrounds mounted and turned inward, but I don’t get the true surround feeling. I’ve seen that you can’t add more surrounds, but is there a work around with another speaker or two to put behind the couch to get the surround feeling? Ideally the speaker would be running the surround audio and not main audio. 

Hi thereif you’re going to sell Sonos Ports to be used as line in only options for $600 you need to be able to turn it off on the list of rooms because it’s completely unnecessary and ruins the experience. Please make this a feature as it really is disappointing given how expensive it is to use the port as a line in option that the interface is not adjustable accordingly. Thank you alternatively sell a cheap line in option that won’t appear in the list of rooms and I’m sure you’ll have many many many many more happy customers.

I guys,I like to know if it possible to connect my Sonos Play 1 to my Smart TV and listen the sound of TV in Sonos Play 1? José Batista 

Hi. I’m having issues with Beam’s IR sensor where it will stop responding to Sky remote via IR. This issue was only fixed with a power cycle. It followed the same pattern. Would work perfectly and then just stop responding after a week or so. I’ve tried all usual fixes and just gave up. Today I’ve updated the firmware to 13.2 and it’s working again. Anyone know of this issue is included in the update? TIA

Is there a way to only allow the connected devices to access the sonos one rather than anyone with the wifi access? Its so annoying ...anyone in the same wifi can mess the now playing

From looking a various blogs, I don’t appear to be the only person experiencing this problem, but it doesn’t appear to be easily searchable in the support forums and those I have found have been closed.I’m operating an S1 system linked to a Napster account. I have a number of Sonos Playlists setup using a combination of my ‘owned’ songs linked from my external hard drive music library and tracks from Napster. I am periodically seeing some of the songs ‘linked’ via Napster not payable from the play list. It appears the Napster server link breaks and the track/song can’t be played.To resolve the issue requires having to re-search for the track/song on Napster and re-adding to the Sonos Playlist, deleting the original ‘broken’ link from the playlist. Very annoying! Particularly given that the song can still be found on Napster.Is this because Napster move the track/song between servers, hence breaking the link where Sonos would find the track? 

I am a custom AV installer, I am currently wiring a few houses and anticipate needing about 30 sonos amps in around 6 months. I think I know the answer to this, but is there any update on sonos amp supply? I see that they are currently not shipping until around November, do you anticipate having plenty by then or should I go ahead and order everything I need now? On ebay they are going for like $900-$1000, ughhh.

J’ai acheté le dernier Fleuron de Samsung , Une 75q950t . La télé comporte 8 hauts parleurs directionnel . Sonos est branché en optique  et le son de la télé ne fonctionne pas en même temps.Le son sort uniquement du systéme du sonos. Je suis déçu d avoir faire le choix de sonos qui est top et devoir acheter un matériel samsung pour utiliser le son de ma télé. Si quelqu ‘un a une solution ou sonos fait l effort de plancher dessus je suis preneur. LB

My main gripe is that 90% of the time I go to tap on the speaker icon to change the volume, the app opens unintentionally because the speaker is too small.So, I suggest to change the hotspot area so that anywhere in the green area will open the quick access volume control. Maybe this could also be extended so that only the blue area opens the app, pink are back/stop/ffwd and yellow is room selection. Tapping in the area outside any of these will just be a dead zone.Please see my crude illustration…  

So... I were recently at a Sonos reseller trying to decide between the Sonos amp and the new bluesound powernode (2021 model)) to power my triangle comete 40th anniversary edition speakers (sensitivity at 90).According to the salesman I should go for the new powernode (80W rms) as it's more powerful than the Sonos amp.I wonder if it's true. I thought that the amp is 125w rms but this isn't stated clearly in the product page. How does Sonos measure the amp's power?Who should I trust?

HiI just bought a beam soundbar and to ear correctly TV sound I need to raise volume to 60+ and the sound not very good. Then when I ear from an other source (DVD player, google assistant, …, this setting is much too highIs there a problem of configuration ?Note : the connection between Beam and TV is HDMI Arc. TV provider is OrangeThank you for help

When charging the Roam with the Sonos charging pad does it matter if it is horizontal or vertical? It seems like it should charge in any orientation.

I visited my parents home. I updated their system to OS2 to be compatible with my app/my OS back at my own home. Suddenly as I tried to play on their (newly updated) OS2 I had to be logged in to their app account. Once I signed out of my, the app defaulted - without the chance to change - their email. As I tried to sign into mine I get “The email and password you entered did not match out records. Please try again.”Yes - thank you Sonos. My email is not the email associated with this specific physical product in this home. But I have an account! Why must I log in to the account that “owns” my parents’ system and not access my own??Have to say Sonos is one of the less if that the least user friendly systems I’ve ever come across...

Our old home was pre-wired and we used a SONOS Connect on our network to provide the sound source from our PC (Using SONOS S2 software) to our stereo receiver that was wired to the speakers.  Our new house is not pre-wired for speakers so I was looking at using SONOS Play 5 speakers in the house over WiFi.  One SONOS staff member I spoke to said I will need a PORT to connect to the speakers from our PC even though the PC and the speakers are on the same WiFi network.  However a SONOS dealer locally told me I do not need the PORT, that I just need to use my iPad or iPhone to set up the speakers on the network and then the SONOS S2 app on my PC will find them.  Which is correct?

Our Sonos Move speaker turned on and played music at 5:30 am.  How can we find out which of our phones turned it on?  It must have been connected maybe via bluetooth to one of our phones.  We have personalization and additional usage data turned on, and so we know Sonos is collecting the information.  How do we get access to that log or history data?

Spatial Audio/Dolby Atmos music is now available on Apple Music through the Apple TV 4K. It’s exciting to see more streaming services adopt these higher resolution audio formats.To play Atmos music through the Arc, be sure to have a TV with HDMI eARC or an HDFury Arcana and tvOS 14.6 installed. On the Apple TV 4K (1st Gen) model, go to Settings > Apps > Music and set Dolby Atmos to Automatic and Audio Quality to Lossless.Enjoy!

I bought the playbar,2 play 1 speakers and the sub almost 2 years ago,I noticed a few weeks ago that the sub is no longer connected to the rest of the speakers,it was blinking red and white,I went to all the troubleshooting recommended and nothing,I called sonos support twice and they were not able to fix anything,they offered to replace the sub since I'm out of warranty but they want 425$...plus my cost of shipping...and a new gen 3 sub is 700$...any other way to fix or any advice is more than welcome 

Hi, I have a Sonos Radio HD subscription and a Play:3.Is there any way for me to stream the radio through my computer, which is in a different room from the Play:3?Thank you.

I used true play to set up my surround system. Now, if I go to the Sonos app>System>TV Speakers (+Sub+LS=RS)>Sound>Surround Sound> I see TV Level for each surround speaker which you can adjust the level of each from -0 to +15. If I change the sound level of the right speaker nothing changes. However; if I move the Left control it changes both speakers not only the left one. Do I have something out of wack? 

I have the Sonos Arc, with two rear “one” speakers and a sub. Everything plays well and I get adobe atmos through my Apple TV. My PS5 however has a audio delay (sound behind). The only way to fix it is to switch it from “dolby” to “PCM” which then takes the sound away from the rear speakers. I’ve scoured the internet with no luck. I have a LG tv with ARC not eARC. LG TV: OLED65C8PUASome say to change the option in the tv to say, “passthrough”, but mine only has “auto” or “linear pcm”Some day to buy this: https://hdfury.com/product/4k-arcana-18gbps/ But I don’t feel I need to purchase a $200 product to fix the lip sync. All the audio sync adjustments make the sound worse. Any thoughts would be helpful. 😃

Has there been a request to have eq and volume profiles for the input on a Sonos amp? I have a turntable on the input of the Sonos amp and would prefer the EQ, Surround volume, Sub volume/crossover and rear volumes be different than streaming or hdmi. SETUP:Sonos AmpSonos SubSonos One x2 rearsKef Q150 x2uturn custom with Grado cartridge  Thanks! 

New to Sonos and just want to confirm if I can use 1 amp or need 2?  Looking to setup a 5.1 with soundbar/amp and 2 ceiling speakers in living room. Then in kitchen/dining room use 4 ceiling speakers.  From what I read you can connect up to 6 ceiling speakers to 1 amp. Not looking to use both systems at same time, but can I utilize the 5.1 and then the 4 other speakers separately with 1 amp? Hope this makes sense. thank you, David

I have a Sonos Five, a Beam, a roam, and a borrowed play:1 I'm looking to create a setup for watching music videos, I don't really watch too many movies. r I would like to widen the sound stage and get maximum flexibility. I would like it to be a mesh network if possible. Do I purchase? : Another Roam? This could be set up as a stereo pair and placed on either side of the play five or alternatively the Beam. No wires. Neat. Cost $299aud. Two Sonos Ones? This would allow surround sound but creates more power wires. Cost $398aud Another Five? Ultimate sound, but heavy, wired, and expensive. Cost $499aud I'm thinking of the Roam option. Any thoughts?

Have an LG CX, an Apple TV 4k and Full Sonos Arc 5.1 setup with all the latest software. Keep getting that for virtually everything that’s supposed to be Dolby 5.1 and cannot figure out why I am not. Viewed multiple forums and still can’t figure it out. Any help or suggestions would be appreciated. 

How the actual f**k can you discontinue services for people to simply stream music to overpricedhardware that they have purchased. The arrogance is unbelievable. Just let users stream from their devices to your devices. What a crock of s**t Sonos is. If you are a new user considering Sonos, go somewhere else. Their products suck.