Talk Sonos Products

Found out that my Connect:AMP is dead after 3 years.  Was told by support that “It happens” when something is “always on”.  I can’t help but wonder what will die next.  I’m looking for alternatives to the Connect:AMP from another vendor that stands behind their products better than Sonos.  Does anyone have any suggestions?Thank you!

Hi, just a quick Q regarding release notes. My S1 system is at 11.2.12 and says that an update is waiting. However, checking the sonos.com site for S1 release notes brings up just one page with details for Sonos releases that stop at 11.2.6.Where can I find release notes for current software?Thanks in advance, Steve

Greetings, We have a Sonos system in our home. Does anyone have positive or negative experience or advice with using Apple Music vs Spotify over a Sonos system? For the most part, all of our devices are Apple products (computers, tablets, phones, etc.).Any tips or tricks on how to optimize it?

Seeing all the Sonos Beam 5.1 setups with people's PCs here looks AWESOME. Wonder what kind of latency it would have though? Is it suitable for gaming? Wouldn't be nice if the audio lags. I imagine it can't be too bad if my Xbox Series X sounds great on my Sonos Arc?

Finally decided to reach out to the professionals here after going crazy over this for a few days. I have a new Hisense U8 with the latest firmware, a Sonos ARC with two One SLs and for some reason I can’t get Surround to work with PS5 games. I have my input set to Passthrough on the TV and have eARC on but any PS5 settings I tried didn’t work with different results.LPCM: Setting the output to LPCM and 5.1 channels on the PS5 shows as PCM (Stereo) on the Sonos App when playing a game. It’s also incredibly quiet.Dolby: Setting the output to Bitstream(Dolby) shows as Dolby Digital 5.1 on the Sonos App but nothing is played on the rear channels, for all intents and purposes it appears to be playing as Stereo…. As a reference I have my Xbox One X set to output as Dolby Atmos and every game I can throw at it work with 5.1 audio perfectly, I suspect their transcoding is really good.

Given Sono’s stance on generally providing codecs to streaming services, its now become aparent that the Disney+ service will start to utilize DTS:X.Refer to Article: https://www.flatpanelshd.com/news.php?subaction=showfull&id=1636365375 Will Sonos add DTS:X Codecs to the platform, and in doing do, add the full DTS codec suite?

Hi everyone.There is a lot of discussion around this and it sounds like my setup won’t work.  I’m new to Sonos, so I’d really like to go with Sonos, so I want to make sure this won’t work before moving on.My intention is to setup Sonos Amp for both my Samsung Frame TV and record player.  The room has 4 surround in-wall dumb speakers.  To make this cost effective, I’d like to keep these speakers and replace the other 2 pairs of ‘in ceiling’ speakers in the house with architectural speakers to play selectively digital music as different rooms.  I’d like to use the existing dumb ceiling speakers for my living room with the TV and record player.  Am I correcting in understanding that because I am setting up as surround for the TV, the amp could not be used to play vinyl out of the dumb surround speakers because the line in is disabled?As a workaround, could the second amp be used as the line in for the record player?  Could it then play the vinyl on the surround setup through the other amp

The search to remove the beam from my system isn't clear or I can't seem to find where I delete so I can add the Arc?

Hi,  I have a Sonos 5.1 setup. It’s Arc, Sub and two Play Ones. All in all I am very happy with it.  But my room is kinda big, 60 m2 with 5 meter ceiling.  Here’s the question: what would be the best upgrade: to get a second sub or replace the Ones with Fives? I should mention that I also use the system for music quite a lot, and have it set up so the Ones and the Sub are the most audible. I like listening to music in a 5.1 setup; you can sort walk around inside the soundfield rather than sit in a narrow sweetspot of stereo-speakers. (I have a very serious vinyl stereo-setup, that sounds better than Sonos (you know: tubes and preamps, poweramps and cables and phonostages, etc.) but I still use Sonos for 80% of my music listening).  Hope this makes sense. Thanks

hiI need speakers for a rooom 5 meters lenght and 4.5 meters wide and 2.88 height but it is unable to wire to source (wireless data connection required. Whether it's bluetooth, wifi or any other technology) Allows power supply (no batteries required). • Must give good audio throughout the room

Hello, I have a question that may be absurd. Does the SONOS Arc have an HDMI ARC or is it HDMI eARC ?. The doubt comes from the fact that on the website, in the summary section, it appears as HDMI eARC but in the specifications it says HDMI ARC. Can someone with SONOS Arc answer? Thank you

I’m currently planning on buying another Sonos Move, as I am very satisfied with the sound quality.With the goals of being able to use it anywhere I can (portable) and having the best sound possible, should I wait for a new edition of Sonos Move? Or maybe consider a different model I’m not aware of?Wait for a new edition or not to wait? Any news on when it may come?

This has long annoyed me, and finally decided to research a bit. When using the Search function in the iOS app, there seems no logic to the order in which albums are listed. Searching here I can see there are loads of threads on this subject, most of them years old. I also see the suggestion that the music service determines the order, but surely Sonos can alter that at UI level (or allow the user to choose!)Is there now some way to do this that I'm overlooking? As it stands it's easier to use another app (Apple Music) to locate the album I want, then return to Sonos app to play it. That's a pretty poor user experience.If still an issue, any hope of getting it enhanced?Thanks!

There are dozens of posts in this forum related to this issue from as far back as 7 years ago. This should be a very simple addition to the software. I play music from my TV all the time and want to be able to use my Sonos Ones for Full Music Playback and not Ambient mode when playing music from the TV. Then when I want to watch an actual movie I want to quickly be able to switch back to surround mode.  Please please listen to your customers!!

Hello. I've got beam (gen2) and first gen symfonisk table lamp. I would like to buy another lamp to make them both work as a pair (surround/stereo system). Will the new generation symfonisk lamp pair with the old one (1st Gen with 2nd Gen)? There is no old gen lamp in shops already in Poland 😔

I can’t seem to find Virgin Anthems in radio, only Virgin Radio. I have tried copying and pasting Virgin Anthems URL into add radio station in Sonos but that does not work. Any suggestions please?

Has anyone installed a full motion wallmount rack that pulls down as well with a Sanus sound bar extendible TV mount design for Sonos arc. Looking for thoughts on a full motion wallmount that pulls down that the sanus extension can be hooked up to it.

We have a dog and at present we have a radio on all day for her whilst we’re at work.  She goes to Daycare at 10 and returns at 2pm.  I want to set up my Sonos Beam to play a radio station from 8am-10am and then from 2pm-6pm……is this possible? 

I know multiple people have this same issue but none of the other solutions seem to be working for me. I just started using my sonos arc and while the quality is excellent for music and for louder sounds, it is very difficult to hear dialogue. The dialogue in movies sounds flat for lack of a better word. I used the speech enhancement and night mode settings with movies and while the dialogue is slightly improved, it is still not ideal. I have a sonos arc, sub and 2 sonos one set up for surround.  Does anyone have any other ideas about how to improve dialogue audio? I love the soundbar other than this one issue.

Hi,I have never owned any Sonos stuff before and was looking at buying some for home cinema experience. I have SkyQ with Sony TV and was going to buy a beam or Arc but then read all the stories about lip sync issues with Sky. If spending that much I just want something that will just plug in and works.Does everyone have lip sync issues or is it only the exception?Thanks   

Hi, I have the Sonos AMP with in-ceiling speakers, it supports Airplay 2 but I can not find the amp on any of my iOS/iPadOS devices. I’ve cycled power on the AMP, yet I do not see the AMP when I try to connect via Airplay. The sound is set to stereo and not surround, Is anyone else having this issue? Any tips or recommendations are welcomed.  In the Sonos app settings > System > Airplay it shows my device as compatible.

Hello,  Is there any news about the much requested alarm fade in customization options?It woudl be great indeed to have the possibility to manage the Start Volume, End Volume and Ramp Up Time of the alarm function  and i’v read multiple posts about that so i’m apparently not the only one to wait for that!Thanks

My Setup:Plex Media Server + Nvidia Shield + TV(not eARC compatiable) + Arcana + Sonos ARC Previously this setup was playing my 4k Atmos TRUEHD content no issues. But recently it stopped playing it all together. Will only play content if I switch the audio stream to AC3.  I read this thread below and it seemed to be pointing to an issue with the latest 13.x Sonos firmware causing the issue. So I updated my Arcana firmware to .84 but it doesn't seemed to have fixed the issue? Am I missing anything in terms of Arcana settings to get this working?  

Soundbar was working fine before holiday. It was switched off at the mains with all our other electrical items. On return it’s stopped working.Power lead is fine, I have tested on another Sonos product.Any ideas ?

Hi all,Anyone knows whether this can be achieved ?I would like that my Philips Hue lights dance with the music that I am playing through the Sonos app.This works fine when I’m playing music through the Spotify app. However it does not work when I’m playing music through the Sonos app (although Sonos and Spotify accounts are synchronized).Thanks,Thomas