Talk Sonos Products

Random tracks/artists are not showing up on my Sonos system, so I’m wondering if I’m at/over the library limit. May I submit a diagnostic to find out?

Hi,Does any know of an affordable way to connect my record player to my sonos One speakers? I don’t have a pre-amp, I’m looking for products. Thank you!

Since we cannot play youtube if we are not premium, i purchase the youtube premium specialy for sonos… Now why i cannot cast directly from youtube premium app like amazon music, spotify, tidal etc…  

Hi there, I just bought an Arc for my tv room and have a very basic doubt. One of the side walls of the room has a large wide glass door. It goes from floor to ceiling and covers most of the wall, except for the front corner right at the side of the Arc, where there's a wooden door, and the rear corner where there's another wooden door. So what would be better, in terms of Arc’s virtual surround: closing the drapes (black-out plastic layer outwards, thin blue-jean layer fabric inwards), or just leave the bare glass? I obviously lean towards the first option to avoid glare, but I wonder what would be better for audio accuracy’s sake.Thanks in advance for any input!

I have a Sonos five. Somebody spilled some alcohol on the speaker. The alcohol has come down in the speaker grill and it looks really bad. The sound quality hasn’t taken any damage thankfully. Is there any way to remove and clean the speaker grill or get it replaced?  

My ex boy friend’s security cameras still connect to my sonos and send alerts all the time. “Someone devoted one XXX Street side of the house”how can I remove his security cameras and stop these annoying alerts please?

I have a new gen 2 beam and cannot discern any difference when the speech enhancement is on or off.

Hay sonos thank you for the update for me arc sounds much better now the sound is fuller and even more spacious.  It's a bit quieter, I don't see a problem - if someone listened to 100%, they would not appreciate the clear and detailed sound anyway

I’ve a Vizio P75Q9-J01, an Arc soundbar, and an Xbox Series X. All are Atmos compatible, and the Arc is hooked up to the TV’s eARC, the Xbox is hooked up to the TV’s 4K/120Hz input, and I’ve all certified HDMI 2.1 cables. No receiver…Occasionally I get no sound w/ the XSX set to Atmos(TV set to auto), sometimes I get it w/ the sound cutting out continually for a split second, sometimes I can only get sound at all from rebooting the XSX a couple of times, and sometimes the XSX powers up and plays Atmos fine on the first attempt(Atmos verified thru the Sonos app). No idea why it’s always so unpredictable other than people posting that it’s a codec compatibility issue, but no one seem to know who has to adjust-Vizio, Microsoft, or Sonos.

Hello Community, I need help! I currently have a Sonos playbase which we absolutely love. Our house has 2 X YAMAHA 6" IN-CEILING SPEAKERS PAIR - NS-IC600 in the living room and outdoor alfresco.  I want to buy an amp to start using the speakers but have no idea where to start. Do I need to buy a Sonos amp to connect the playbase and will the Yamaha speakers be compatible with it. I'm also not sure how I split the audio between the areas... Would you need a seperate amp for each space is there some form of splitter? Any help would be much appreciated! 

Hi all new to the forum, but far from new to Sonos.Fantastic products that are bloody addictive  I've been speaking to Sonos direct about this was advised to come here and hopefully some of there engineers and software developers are lurking around here.  My question is who here would love to see Sonos add a feature in the app for individual sub gain/volume and sub frequency. For those that have 2 subs in there HT setup this proposal to Sonos will allow the users more fine tuning setup, in return suiting different rooms and distances etc etc and also if this is possible have a sub frequency option so we can adjust the frequency to our taste and liking and setups 30/40hz and up they sound like there preset @ 80hz minI feel very strongly about both of these should be in the app so the user has full control. It's not the case of one size fits all, I believe this would be welcomed worldwide from a Very large volume of usersa simple yes or no reply would work great.I'd like to get and gain

I have 2 sanos fives and want them to work with my tv wirelessly. If i buy the arc and connect to tv, will the fives communicate wireless with ARC and work as surround? Also, what effect would that have if I just wanted to listen to music? Thanks! 

Hello Everyone,Currently I have :1 Playbase.1 Sonos Play:1 Gen 1.1 Sonos play:5 Gen 2.1 Sonos Playbar. I connect Playbase to my Sony TV and I got Dolby Digital 5.1 label on my Sonos app when I watch Movie on TV.Currently,I group all the speaker together when I  watch movie. However as I understand, that way just make all the speakers play the same audio source, not separating channel for each different speaker ( But I still can feel a bit surrounding sound maybe 3.1 system because Playbase itself is the stereo speaker).My question is if I buy one more Play:1 or Play:5 to create the surrounding system, Will the surrounding sound experience be different so much or it will just slightly the same?And what does it means by Line-in will be disabled when connected the surrounding speakers? Now I connect TV with Playbase by optical cable. 

I am trying to upgrade my system (surround with Beam gen 2, 2 One’s) for ~$800, and am weighing 2 options below:-Upgrade Beam gen 2 > Arc-Add Sub gen 3 to the existing systemI primarily use my system for watching movies & TV shows and listening to music. Any inputs would be appreciated, and any upgrade ideas not listed here would also be appreciated to help me think outside the box!

I have Samsung smart TV and Sonos Playbar. Never could get Samsung remote to control volume on Playbar, just used Directv remote.  We recently “cut the cord” and are just streaming now.  We finally figured out Samsung remote to control volume, or so we thought. Turns out it controls volume when watching live TV through antenna, but it will not adjust volume for any streaming service (Netflix, Prime, YouTube, Roku).  I can still adjust volume through the app on my phone, but there are other people in the house who want to watch TV when I’m not home.  How do I get the remote to consistently control volume for all apps? 

Ok im coming here for help. The volume level of our system is drastically less than what it used to be.  System we have is arc, sub, two ones, and move.  We have had sonos for 2+ years but over the last couple weeks noticed the levels were off we started adjusting  fyi  bass used to be -1 to +1 on our sub.  now we have to put it at +10 for the same amount.  I have had two support experiences that did not solve anything other than putting the eq of bass on our arc up to +10 and sub level +15   where this would before had me evicted from the complex next door.  I also just realized i can take the level of our system all the way to 100+ when before maybe 60 was all we could handle.  I did a google search today after weeks of frustration and I see its now saying an update has many users upset and sonos knows there is a problem with a recent update.   I have had 2 support issues for volume levels and they have no solution but a search shows there may be an issue with an update.  This brings

Hey there,I am looking at setting up a 2 room Sonos system.I have a turntable in one room (not being used) and an old Nad amp and speakers in another.I would like to be able to send audio from the turntable to either room independently. And also use each room with digital independently. But on my budget this seems hard. Room 1 Turntable- Preamp-FiveRoom 2 Port-Nad-Speakersthis is close but will not be able to send turntable only to room 2 as five will play?Am I missing something or will I have to save more money😭  

Hi all,It has been a while since the Ipad Air 5 has been released and it is still not supported by trueplay. Do we know when the Air 5 will be added?Sorry if this has been asked before, I did try to look for it but I couldn't find anything.Kind regards,Laurens

Ok so moved to the Roam after having UE booms for years. They have a dedicated app that can be used to alter config, see battery levels, change equaliser settings and lots more.I understand that the Roam fits in with Home network and all those things are available via Sonos app when at Home.But once you leave the Home Network and Roam you can't do anything. That's insane. Yes it connects seamlessly and does its main job which is play music etc. But to not have the ability to access the settings is ridiculous. Is there any way you can do it? Even with a 3rd Party App?Thanks

Hello,I am would like to install 2 front in wall speakers and 2 rear ceiling speakers using an amp for each with a Samsung frame TV.  I don’t want to use a sound bar because I would like to keep the clean look of the Frame TV. I know very little about setting up a sound system and would just like good basic surround sound. Would this be an effective basic set-up and would it work with a new Samsung Frame TV? Thanks

Hello - would a Sonos Boost connected to my router prevent people (who have access to my wifi) use my speakers?

Hi everyone, I have had my Sonos ARC for a while now and just got a pair of One SLs, and I am trying to figure out how to reliably get surround sound with the following setup: - Older Sony Bravia TV (KDL-46EX721) that has no internal apps for Netflix or other streaming services- Regular Chromecast (non-ultra) connected to HDMI input on Bravia TV- Sonos ARC connected to Bravia TV via HDMI ARC I have tried several apps and hard reset all devices at least once, with the following result:- I am getting Dolby Digital 5.1 sound via Chromecast on HBO Max- Netflix, Amazon Prime and YouTube only play Stereo PCM Is this normal? Is there anything I can do to get 5.1 from Amazon Prime and Netflix? Would it help to use a Firestick or a Chromecast Ultra instead of my regular Chromecast? Thanks in Advance!

HI, I am looking to move soon and was going to upgrade my main sonos system in a new audio room to Arc, Sub with 2no rear sonos speakers (ones?) i also love vinyl and would love to know how i can play analogue through this proposed system, currently the turntable plays through a pre amp, then into Yamaha receiver and the Bose wired acoustimass system, sounds great but wanted to go wireless…… any help would be gratefully received, cheers and thanks

One of my Roams is discharging on the charger. I’ve spent hours chatting, talking on the phone (mostly on hold), submitting diagognistic reports and emailing for 2 weeks and no action, no answers, just the same explanation...

Dear, I try to contact the customer support without any ansmwer since several month.I had a good opinion about the sonos but now I’m ready to says that the customer support be a casper!I really disappointed because since I use the windows application to control my sonos I have problems… Appication don’t fucntion properly. I reinstall many times without success to increase the start of the application…Now, since the last windows update the application doeasn’t work anymore even if I reinstall the application. I have a message: dcomp.dll error!!!If someone have a solution. Every idea of someone will be best than sonos customer services.Thank you in advance