Talk Sonos Products

I have done a factory reset of my S15. Get the flashing orange which times out when searching for nearby products and then I get the flashing green and white. App will not find product to allow me to complete the setup. Can I manually add this?Have reset modem, router, amp, and everything i can think of. I have 2 ethernet jacks and have tried black first and white in the 2nd and vice versa. Black is just plugged into amp. White ethernet runs to router and plugged directly into it. Still will not find it. Ready to throw the entire thing out. Been working on this all day!!

I have created playlists within Sonos for years and have had no trouble moving tracks around, but now there doesn’t appear to be that option anymore, is that correct, or am I missing something?I sincerely hope Sonos haven’t removed that feature, or it could be the final straw.

I have recently purchased a Sonos Beam 2 to use wirelessly from my projector, the projector is connected to an Apple TV - strangely, when I stream a Dolby 5.1 test stream via airplay from the Apple TV direct to the Sonos Beam 2 I can clearly hear that the Centre Channel is working when the Centre Channel speaker test is delivered.How can this the case? I thought Airplay to the Sonos Beam 2 only supports Stereo - yet I can clearly hear that the centre speaker is activated in the Soundbar during the Centre Channel test?Is this emulated somehow? I really don’t understand yet I am pleasantly surprised.   

I am looking to buy the Arc Ultra Soundbar and the Arc Ultra Wall Mount Accessory. Does anyone have experience purchasing a recessed wire hider (to snake the wires into the wall). For example, I’m looking for something like this, but that will fit with the Arc Ultra Soundbar. Thanks!! https://www.amazon.com/Echogear-Soundbar-Safely-Cables-Behind/dp/B07H9DDP1X/ref=sr_1_1_sspa?crid=3G2FR10D4T8R6&dib=eyJ2IjoiMSJ9.6J46AJuvnCYq3ghoiQqz37nPiX1nIUkEIDxEeXC7afOpM-F2JDXQFqwuMKEvT4TpULf3yCxQC0iNefCDqG7p_mGQAjudXt73iNwdzC8Sts5rFTcsfxvqHMtvbDruonHU9xBDi686C7VziE4I72IqKM6ZaEdyl94a6pZvc4WpYXoXNADEbocIV9IbJdGzCjRKcbYKRbggxoiakUHBIrAjjTwRnJeFjuVmz6abRRdcP5o.i-T64rbpYXivsNPirs5O2y58rUIjpxedlnXwiHAUzGc&dib_tag=se&keywords=tv+and+soundbar+cable+concealer&qid=1743075310&sprefix=tv+and+soundbar%2Caps%2C117&sr=8-1-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1

I spent a good part of the weekend re setting up all my components. I get an overnight Sonos App update and it can’t find my system or any components?????? Sonos you are an f ing disaster.Issue is now fixed but I can’t believe how many times I have had to setup my existing system. Virtually every product had to be reset to factory default. 

I understand the technical aspects of the sampling rate, bitrate and mastering of media sources. However, if I play a Max Quality (24 bit, 192 kHz song on Tidal) or the high res lossless version in Apple Music from within the Sonos app or the Lossless capped version in Apple TV and compre vis a vis a Bluray, I find that the sound quality in terms of the fidelity, overall tight sound, louder, wider soundstage and greater feel  iis observed when the source is Bluray.  My setup is Sony A95, Apppe TV and a mid range Sony Bluray player with Sonos Arc, 2 Era 300s and a Sub in a single room. ​@jgatie ​@Corry P 

My brother has Sonos speakers throughout his home so staying in the Sonos ecosystem and using the app to control music throughout his home is important to him.One problem...He has outdoor pool speakers that are not Sonos brand.So, a few years ago I gave him my old Sonos PORT.  He plugged that into an Audiovox amp and was able to use the Sonos app to control those pool speakers.The Audiovox amp is no longer working and we are trying to find a cheap solution to get his pool speakers back up and running.Looking on Amazon I came up with a few 300 watt amps that are dirt cheap in price but have mostly favorable reviews.   All he would need to do is plug the PORT and his pool speakers into the amp.I want to order from Amazon as in most cases, I can get it next day and it’s easy to return if it doesn’t work out.Do you guys feel any of these amps at a $100 pricepoint or less will work?https://www.amazon.com/Beffkkip-Amplifier-Receiver-Bluetooth-Integrated/dp/B0DJ2Z4285?dib=eyJ2IjoiMSJ9.bUUO3Z6

Hi, could support please tell me the channel numbers the Arc uses to talk to the surrounds? It's playing havoc with wireless devices killing speed and causing disconnection. If the Arc has been designed to use a specific range of channels I can create a new 5ghz network with a fixed channel outside of the HT range the Arc uses. I read some old posts where people have fixed the Arc to 52 but I can't find a way into the system to change it, just it's 2.4 for router connection. I have transferred my system to a friend so I need a permanent fix. Ethernet is not an option if that's one solution. Thanks.

I have a customer who wants to install in a VERY large room…..   Its a restaurant that is about 75 feet x 40 feet….  I was thinking of installing six either Fives, or ERA 300’s  This will be in addition to multiple ERA 100’s spread around in other areas.  This building is huge.  Speakers would be mounted high close to the ceiling.  The ceiling slopes from about 20 feet down to about 10 feet.  I was thinking the six speakers would be laid out with 3 facing the other 3 towards the middle of the room…  Would this provide good sound?  Is it the right product?  Any suggestions anyone has?

Are there different gens with the newer Sonos five….. I’ve seen black units with a while logo and I’ve seen black units with a black logo, are these units different hardware wise or is it purely cosmetic

Hvorfor får jeg ikke vist Spotify playliste i Sonos (S2)? Jeg abonnerer på Tidal uden problemer. Har netop oprettet en Spotify konto (free) for at prøve det af, men jeg mangler som sagt min playliste. Alle aps er opdaterede med sidste versioner. Moderator Note: Google Translate- Why can't I see my Spotify playlist in Sonos (S2)? I subscribe to Tidal without any problems. I just created a Spotify account (free) to try it out, but as I said, I'm missing my playlist. All apps are updated with the latest versions.

Is firmware updated automatically?

Hello I want to buy Sonos move2 in china. Is it possible or not ? Because this is not available online in china. 

Is it going to be possible again soon with the S2 app updates to access and play your local music files directly through the controller?I want to listen to audios in the 48khs sample rate without them being resampled and as I understand the only way to guarantee this is by using the app, but currently with no access to local music on my device the only other option is to install a NAS drive with a local media server which still requires a computer or laptop for that setup.It seems a hassle right now with Sonos just to achieve the basics. Does anyone have knowledge about how this works and what to expect?

As a staunch believer in the superiority SonosNet I was massively disappointed in the removal of SonosNet from the new devices. I found a keen work around Arc ultra users (even though I already sold mine). Get a sub gem 3 or older (Save a few bucks), and hardwire the sub to the arc ultra. This will use the Sonos subs connection to SonosNet. Make sure you don’t have any wifi network saved in your system. This could be used for the eras as well but you’d have to also buy an either net adapter (really Sonos?) amfthen use the sub connection or even a cheap used boost or port would work. 

hi,can you can use a Sonos Era 100 Pro on Wi-Fi and use PoE (Power over Ethernet) only to power it, by using a PoE injector, which provides power but not data?

Hello, I would like to order Sonos products for our office and was wondering if I could purchase and pay for the products by invoice / BACS?

Hi. I have several connect amps 2017.  Is there an advantage to upgrading my connect amps to a newer version?

Hello Sonos community,I’m struggling to find the best way to listen to music in the full setup: Arc Ultra, Era 300, Sub 4The music sounds completely different depending on the source, that is super annoying:Spotify from Sonos App vs Spotify from AppleTV Apple Music, … Airplay

I have just purchased the Sonos Arc Ultra (one week ago) and I am having issues with the sound not playing on some sky channels and fine on other channels. When I use it direct with the Tv’s Apps it seems to be working fine with Amazon and Disney etc but when playing it back from the SKY Q will not play properly  I can see there are lots of other people with the same kind of issues  Any advice would be appreciated 

Hi All, In my living room I have a Beam, a Mini Sub, and a Five. Here are my dreams… 1. Have the Beam and the Mini Sub for watching TV / movies. 2.Be able to swap to the Five and Mini Sub when listening to just music / records. I want better quality audio than a sound bar can offer for music listening, plus my record player is on the other side of the room and want a speaker near that.  3. Being able to go all out and have the 3 speakers play.  The issue I am running into is I cannot get the Five to join the others in one room on the app or I can only connect the Mini Sub to either the Beam or the Five. Is what I am dreaming possible?Does the Port solve any of this?Would a pair of Era 100’s and 300’s plus the Five make this possible and just ditch the sound bar?Ditch the single Five and go with a pair of 300’s or 100’s and keep the beam? But then theres the problem of turntable connectivity and the Port is pricey...Can I make a group with all the speakers and just mute the beam? Bonus

Once again my Sonos system can’t connect to the Relisten service. This has been ongoing for a few days now and their regular app works fine and so does the Relisten website. My Sonos says it can’t connect, however, via either my iOS app or my desktop app. 

I have several Sonos speakers in the house, plus an integrated amp (NAD355 80w amp) that I used to use with an old Gen 1 Connect. I no longer use that Connect since it became glitchy. Otherwise, the amp currently only gets audio from a TV and connects to two tower speakers (Paradigm monitor). The NAD amp just died, and would be costly to repair.I think the best replacement is probably a Sonos Amp. I’ll be able to connect those speakers to the rest of the system again (plus use the TV).My questions are around the workflow of the Amp with the TV as well as audio streaming. My TV doesn’t have HDMI audio out. It has a small headphone jack or optical out, which I’d connect to the line in on the amp. I think there’s some auto-play from line-in functionality, but I haven’t used it:Does it work well? How seamless would it be to turn on the TV and have audio come out of my tower speakers via the Amp? I don’t want to have to get out my phone to tell the amp to play audio from the TV.  Can volume

I have been forced to upgrade to the new app (I installed the desktop app on a new PC, which upgraded all my speakers - despite them being set not to upgrade, which then meant my Android app no longer worked) and despite all my fears, so far it isn’t as bad as I was dreading - and my NAS library is there, with artwork 😊. Hoping that well documented missing features (such as editing playlists) will come back soon 🙏🏻.There is one thing though that I can’t find and perhaps this is because it isn’t there. Most of the time I listen to streamed radio (BBC Radio 3 - and notice that the image is no longer visible in the app, which is surprising/disappointing, but not critical). In the past I have set up a queue which I can switch to easily when I decide that I don’t want to listen to the radio for a while. I can’t find any way in the mobile app to be able to find the queue - am I missing something? 

I live in France and have been using Sounds to access Radio 4 live, for many years.  I now hear I will not be able to do so. Any solutions please?