Talk Sonos Products

Hey! I'm having trouble with my sound system. I have the Arc soundbar and a big subwoofer, and recently added an Era-100 speaker in my kitchen. I'm experiencing cutouts when playing sound from my TV to the Era-100 (the problem only appears when I use the system through the TV and only on the era100 device, because when I use it through AirPlay or the Sonos app I don't have cutting problems in the sound). I haven't had any issues before (the problem is only in the era100 the other devices continue to sound without problems). The Era-100 is about 14 feet away from the other devices, and there are no walls between them. I've tried resetting my modem and reconfiguring the Era-100, but nothing has worked so far. This issue only occurs when the sound comes from my Hisense U8H TV. Do you have any suggestions on what I can do to fix this?  

Hi, I am considering getting a pair of era 300s to use with my Arc and Sub gen 3. Is it possible to use them as part of home theater and then easily (through the app) use them as stand-alone spatial stereo pair without the other sonos equipment. This is to get the full capabilities of the era 300s without the Arc and sub support. Or do I have to remove them from the home theater, retune and do all that again to use with home theater again?

Hi,If I use a MacBook Pro or Air M1 or M2 can I use AirPlay to stream Apple music in lossless to my Sonos system?

Hello,Is there a way to refresh/reload the library shown in On this device > Tracks ?  In my library 4 tracks are shown on the top of the list which shouldn't be there based on the alfabetical order. The metadata had a space in front of the title so i corrected that, in my other musicplayer it's corrected  but the Sonos app still shows these on top. I already re-installed the app assuming it would relfresh the library but they’re still there.See this printscreen: The list should start at “We're not Programs... In Mediamonky it's shown alright (slightly rearranged but that's problaby just how this app orders: 

I recently had all my components moved to a closet downstairs to a large rack.  Part of this project was for the A/V company to connect my outdoor 4.1 speaker system to the units to be able to control with my Control4 remote.  They could not get the system to work and told me I had to replace.  I get it, it is 20 years old.  Their quote for a new system was too rich for me, so I purchased the 6.1 Garden Series from BB.  The A/V company told me there no way the Sonos Amp will be powerful enough to drive the sub and 6 sats.  Have others that have this system ended up driving the speakers with an amp other than the one that comes with the system?  They wanted to sell me an Episode EA-AMP-HYB-2D-2000 for $1,762 to drive the Sonance Patio Series 4.1 system.

Forgive me, I am a week in to owning my first Sonos product, the arc soundbar.  When I originally set it up, I was able to use the Spotify android app to connect to the arc and play music.  I do not have a premium subscription to Spotify.  Today, I cannot connect and play music to the arc through either the Spotify android app or by launching Spotify through the Sonos app.When Spotify first launches, you can connect to the arc but no sound will play.  If you fallback to the device you are using, Spotify will play music just fine.  When you then attempt to connect to the arc, the Spotify app will tell you that a premium subscription is needed to use this feature.So my question is - has this changed recently?  A week ago everything was great.  Today I need a premium sub to just play music to a speaker over wifi.  This seems backwards in the extreme and a warning to everyone over DRM and subscription services.  If I buy a network speaker I would expect to be able to stream music to it ove

Hi guys, I'm trying to use a remote controller with my Sonos Ray, but nothing works... Tried 3 different remote controllers and all options like moving closers to tv, new batteries etcetera... Help.

Is anyone in the know able to shed some light on this issue for me, as sonos support have been no help. I have an eligible product in my sonos system , that has meant I am eligible for the 30% discount under the upgrade programme. I was testing out my basket to see which items I could apply the discount to. On first attempt the discount from the upgrade programme seemed to auto apply. However I then emptied my cart. Since then the discount is not auto applying and I cannot see a discount code on my upgrade page. Even though it says the product is eligible and the discount is activated.Has anyone else experienced this issue please? Sonos support have been no help and just keep telling me they don’t know why it isn’t auto applying. Thanks is advance.

Hi,Purchased my sound system ~1 mo ago: Arc + 2 x Sonos One 2nd gen surrounds.Well of course they announced the Era 300.  Ok, no matter I’ll get a 30% discount.Hmm 15%, okBut actually I’m not seeing any upgrade discount for Sonos One G2.  (I do see for G1)..Jean

Sonos move user here. Spotify is linked and will play when used through the app. When controlling through voice Google will say “ playing Michael Jackson on Spotify”. Them nothing. I can change the song and volume using voice commands. Just won't launch. 

Hello! I am considering using the Sonos Amp with my Bose Acoustimass 5 as rear surround speakers for my home theater. I have the Arc and Sub (gen 3). How would this setup be compared to just getting Sonos Ones or Era 100s? Especially since using the Bose will introduce another subwoofer (passive). 

OK, so I just installed an Ubiquity Unifi network in my home and am blocking traffic to Russia, China and various other places/apps.  Today I noticed my Sonos Boost was trying to connect to 82.142.168.18 which is in Russia.  Obviously it could not connect but concerned that it is doing this.Anybody know why my boost would need to reach out to Russia??  Not very comfortable with the fact that it is attempting to communicate there.fyi I live in the US which is why I ask.IP lookup came up with this info: _____________________________Decimal:1385080850Hostname:82.142.168.18ASN:3216ISP:PJSC VimpelcomServices:None detectedAssignment:Likely Static IPCountry:Russian FederationState/Region:MoskvaCity:Moscow_____________________________Thank you in advance,Jeff

I connected speakers back to my Amp after trying my old amp and although it’s working fine to play from the app, it won’t play from the line-in (connected to turntable via a pre-amp). I tried connecting a CD player to see if it’s the pre-amp and that didn’t work. There is a buzzing sound only.. Tried re-starting etc.. no luck. Any ideas? 

Hi everyone i currently one a play 5 and play 3 and will probably be buying a Sonos sound bar very shortly but my question is ….id like to buy a radio or small receiver (?) nothing fancy, which would work with my current sonos speakers . Any suggestions to point me in the right direction?thank you in advance best

I have a SONOS Arc connected to my LG monitor. The sound bar stops working each time a scene changes during a movie, and a commercial is broadcast when watching broadcast television. The dropout lasts about 30 seconds, then begins to work again. 

Basically as the title says, I’m trying to play shared audio in two rooms (these are in ceiling wired speakers) from a home theater receiver. This setup works well when I play streaming music through the Sonos app. But if I want to use a service like YouTube TV, I’ve only found success by directly connecting to the TV and using its own apps (thereby bypassing my media player and my receiver).  Is this really the only way to do this? It feels like I’m  90% of the way there and a little silly that the app is limiting this so hard. 

On the UK IKEA website the Symfonisk controller is showing ‘last chance to buy’ Perhaps their making an updated version to go with their new hub?

I Like to buy a Beam gen 1. But can I connect my One & One SL, and if so can I use them both as home cinema system as in just listening to my music?  Im sort of on budget, that’s why I’m thinking bout buying a refurbished Beam but it’s a gen 1.  Or would it be better to just buy a new Ray. (My apartment is only 50m2).  Hope someone can advice me.Thank you 

Why everything Sonos releases a new product they NEVER produce enough of the stands. There is a shortage every single time. This is getting really tiresome.

Hi,I’m thinking of buying a Project debut turntable. I have a Sonos amp which is linked to a set of old QUAD speakers. I would like to place the turntable in another spot (the same room) than the amp. Is it possible to link the turntable wireless to the amp? Or does it has to be connected by cable to the amp? Thank you for the advice! regards David

Hi Sonos team,The only way I found to play podcasts with my current service suscriptions is throught TuneIn, which works fine.However, when setting an alarm on my Sonos system, in the source/alarm selection, TuneIn shows/podcasts can be used, but when selecting a specific podcast for the alarm, the “recent episodes” appears, and only a specific existing episode can be selected. This is nice but it feels like a limitation considering the dynamic nature of RSS feeds and their usage.Could there be an option that would select the LATEST episode of a given podcast, and therefore would play dynamically the most recent one even if it hasn’t been published when the alarm was set?Perhaps this can be implemented with another service provider than TuneIn but the limitation seems to be “by design” in the Sonos alarm source selection (one specific song, one specific playlist, one specific episode...)I saw such a request from 3 years ago in the archives but couldn’t spot a suggested solution. Thanks

Here is the setup: cable tv sending HDMI to a splitter, in turn sending HDMI to projector and sending HDMI arc to a sonos amp . Then on the wall where image is projected I have a Sonos ARC . The ideal situation would be that the ARC would act as front sound bar receiving arc signal from the amp in the back wall. This is because I would like to avoid running a long HMDI cable to the ARC soundbar. Is this possible - have not been able to figure if nor how . Ultimately then the speakers connected to the amp could serve as complement to the ARC system as rear surround speakers . Thanks for any help 

Hi - thank you in advance for your help.  New to this so really looking for the expertise of the group.  We are adding a kitchen addition and covered outdoor deck to our home.  The electrician suggested 2 Sonos ceiling speakers for each area. He also suggested 2 Sonos receivers (I’m guessing he is referring to the amplifiers?). My questions:does this equipment sound correct?  Why would we need 2 receivers? if we purchased just 1 receiver and 4 ceiling speakers, do we have the option of turning the deck ones off if we are not out there? Can we listen to 2 different sources in the 2 different areas at the same time (parents mysic on kitchen, kids music on deck?) can we add additional stand alone Sonos speakers in the future for the living room for example or out in the yard?thank you very much!  Very excited about this 

At the moment I have to hold the power button down for a few seconds to power it off. Sometimes this doesn’t work and although I don’t let go of the button it thinks I have. So today it took 5 attempts before the speaker powered down.I don’t use the feature where it will shut itself off and go into sleep after being idle for a while because, annoyingly for my use case, it powers itself back up again when I open the Sonos app. This is not what I require because the Roam is only used occassionally in the bathroom. If there was an option to not do this then I would use this method.Given the above, I would like to be able to power off completely using either the app or a voice command. I know I probably need to create a request but I doubt they will do anything if only one person requires it!! 

I am adding 2 Era 300 speakers (replacing 2 One SL) to an existing Arc soundbar and Sub Gen 3. Do I have to re-run True Play after connecting the 2 Era speakers?Thank you.