Talk Sonos Products

Sonos Playbar cutting in & out intermittently when playing music if the audio optical cable is connected to Sony XBR-75X950H TV and the TV is turned off. If I unplug the optical cable from the Sony TV (TV power is off) the playbar does not cut out and plays continuously with no problem.The playbar does not cutout when the TV is on and audio optical cable is connected with the TV sound coming through the playbar (surround sound).

I’ve been a SONOS customer for around a decade and I’m considering moving to something else….WHY? I don’t understand the app I don’t know how to launch anything I’m always confused I get lost in the menus and options Search doesn’t work wellI am probably a complete idiot, but I have difficulty navigating the new app...eventually, i get something to play, but I don’t really know how it happens.  I hunt and peck around and eventually, I get something to play.  Granted my home system is 10 Sonos Amps and architectural speakers - it is complicated.  But you almost need to stupify this down to a google search window that you can type in “Please, for the love of GOD, play Taylor Swift in my daugter’s room so she will start her homework.  I don’t care if you use Pandora or Tune-In or YouTube or Apple Music or any other source, but please please please start playing Taylor so i don’t have to try to navigate this darn app for another 5 frustrating minutes!!!” - I guess voice control might solve

HiI currently have a Playbar, Play:5 (Gen 2) stereo pair and Sub (Gen 2) in my TV room plus a single Play: 3 in my study.  I am wanting to add speakers to my kitchen dining room which is medium size. Can I add a second stereo pair of Play:5 (Gen 2) to my system and should I get a second sub?  The music quality is more important to me than the TV and movies, hence I don’t think moving the speakers to the kitchen diner and updating the TV room to Arc plus compatible speakers. I don’t watch action type movies, more Romcoms so I think the Atmos might be wasted on me. Happy to be corrected on this though 😊 

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

Hello! this is a two part question(1) I am looking to install an Arc + Sub Gen 3 + In Ceiling Speakers (+ amp), but I am uncertain how many in ceiling speakers would be sufficient for my living room. The room size is 24”x13” (322 sqft or 30 sqm). Would you suggest 2 or 4 speakers for this size room? (2) I spoke to someone on the phone at Sonos and they said that given this set up, the in ceiling speakers could not be used as “true surrounds”. He said they will produce sound but cant be set as dedicated surrounds and would only play the normal left and right as the tv would. However, everything i have read online suggests that he might be incorrect. Can anyone confirm if there is an option to set the in ceiling speakers as dedicated surrounds in the Arc + Sub Gen 3 + In Ceiling speaker set up? Thank you for your help!Joe

I have a ton of playlists I wanted to share the lists with a couple buddies (just the lists not the actual music) SonoSaver (search for it on the web) does the job.I can save each Playlist as a CSV, convert then to Excel, clean up and sort to my hearts delight and pass along.

HelloI have a Sonos Amp. I have connected it to my Firestick 4K on my Benq HD Projector via Line Out, and on the Sonos app I have set the audio delay to 75ms. It is working brilliantly, the lip-sync is spot on.However, the two speakers in the room are wall-mounted and are not in the desired location for the projector screen (they are from an old hi-fi). They are good speakers. Moving the speakers to the right location would be very disruptive, I’d have to cut holes in ceiling and walls.So….I am looking to buy a couple of Era 300 or a pair of Five speakers, and using these with my projector instead, pairing them, and using the line-in. This would allow me to place the speakers on stands either side of the projector screen (so in front of and facing the people watching the films). HOWEVER everything I read says this setup isn’t really suited to TV.I’m not using a TV, I’m using a projector, and the room setup means a soundbar isn’t possible (the projector screen drops down in front of a d

Hi guys,We have purchased a ARC and a Song A80L TV and was wondering if we can play the Sony featured inbuilt speakers Sony highly rate along with the ARC by using the HDMI(ARC) input?  any advice would be appreciated Joe

Bonjour,Comment fait-on pour régler le volume avec les boutons physiques d’un iPhone ?Merci

Hello ya’allI ordered two Era 100s as I wanted to add rear surrounds, and I have Arc and Sub gen3 currently.Although for sure it would be ideal to keep the two Era100s all the time, I will have to unplug them while they are not in use and store them away and just use Arc and the sub. As far as I understand, the Era100s will only receive signals for the rear channels if they are set as surrounds, but what will happen to Arc if I unplug Era 100s without unpairing them from Arc and store them away? Will Arc lose sounds that were assigned to Era 100s?Appreciate your advice!

Does anybody know what is the reason for that out of stock?

Hello,I am just going to buy One SL but would like to ask one thing. When I connect the new One SL only using an Ethernet cable to my network, is it necessary to have Bluetooth switched on on my phone, to use Sonos app to control the speaker? In other words - can I only have Wi-Fi switched on on the phone, to connect to my network and control speaker by app this way?Would you take such a test, please?Thanks in advance!

I have a Sonos One and a One SL. I have a compact home theater area (about eight feet wide, twelve feet front to back and floor to ceiling is about eight feet. I am thinking of getting a Beam and Sub Mini with the One and One SL as my rear speakers. Would this work as a home theater setup?

What equipment replaced the Play 1 speakers?

I have five Sonos Ones. I have an open floor plan. Two are in the living room and two in the dining room, so basically one big room. Would adding a Sub to this be value add? Would a Five add value? Thanks!! 

Can't seem to get initial set up with bbc sounds completed. The message says it's been set up, but then on Sonos it says there was an error.  

Hi, I have a pair of Play 5 speakers that I have connected to our television via line in.   I would like to be able to control the volume with the Xfinity remote.    Has anyone cracked this?    The Xfinity remote code for SONUS does not work.  

Hello. I recently moved to a small apartment (45m2) and my current setup is: Arc + sub (gen3) in living room, which is quite small and sofa is against a wall and only little (20-30cm) space by the sides of sofa. I’m still interested to get rears to complete 5.1 setup. I have stereo pair of symfonisks in my bedroom, so I could move them to use as rears. Problem is, I dont want to make holes to wall and Ikea stands are quite ugly imo. Could I place symfonisks on the floor behind the sofa, to the corners? I know, far from ideal but with TruePlay it could be fine for movies? For music that wouldnt be good i guess. I was wondering to get stereo pair of era 100s next to my tv, but then I couldnt connect sub to it because its already in 5.1 setup. Would grouping stereo pair of 100s and 5.1 system sound awkward? I guess stereo pair only sounds great but lack bass…Thank you in advance!

Can I set up my Sonos ERA100 using two separate phones? One is Android and the othe IOS.

I recently bought my first Sonos equipment and have linked it up to my Sony turntable. So this system will be exclusively used for that and to stream music. It’s set up in a wide open space that’s probably close to 800sq ft with 9’ ceilings (very open floor plan).  so far I have two era 100s and a Five. The Five definitely has noticeably more power than the two 100s. Especially on the low end which I like. So I have a decision to make. Do I purchase another Five and return the 100s? Or return the Five and purchase another pair of 100s to put around the room and then add a sub for the low end? I guess the question is, what would fill the room better? 

Hello EveryoneThere has been conversation regarding the logic of upgrading to the Era 300 or Era 100 speakers.  Below is my opinion as to when an upgrade to the Era Series Speakers may (or may not) be warranted given your current Sonos setup. The following is from an empirical view point and by no means should be considered as a rule of thumb: but more correctly as a guide. Everyone has their own reason(s) as to when, why and/or should an upgrade be considered. My personal reasons are that I like the latest and greatest tech; not just Sonos, but other electronic manufacturers  as well. Regarding Sonos, mine is by design to upgrade and sell the previous model to defer the cost of the new gear and get a decent ROI. Although Sonos products hold their value quite well...timing is also a key factor. People are more apt to buy used (pre-owned) electronics especially when the out-going product is still being sold on the manufacturer’s website and in stores at MSRP.  I might also mention that

Just been helped by Sonos to upgrade to a new Era 300. Received today and tried to add to existing system which is all fairly old products (2x Connect Amps Nd 2x Play 1s). Existing system operates with S1 app but new Era set up says it only works with S2 app. Supposed solution is to have two systems and two apps. Ridiculous - Sonos knew what I had in my system as they helped with the upgrade.  Very disappointed. 

Play different music in different roomsTo play different music on different Sonos speakers, you just need to select what you want each speaker to play and group the speakers you want to play the same music together. Once grouped, you can select what you want each group of speakers, or singular speaker to play.As mentioned above, speakers are accessed by tapping the Systems tab at the bottom of the app. From here you can group them, or ungroup them. this seems to no longer work. i have tried to find a solution on here  but to no avail, any ideas/ solution from anyone would be appreciated 

I have connected my turntable to my Sonos Connect S15 via line-in and can see it recognized in my Sonos app. I do not have any Sonos speakers and want the audio to play on my Alexa echo dots and/or my echo shows via WiFi. I have the Sonos skill enabled in Alexa; however, I am struggling to set up to hear my parents old vinyls. Any help / guidance would be greatly appreciated! Thank you

I have a sonos Era300 which I have been using for Spotify, which is working great as usual. Recenty I also started using Airplay, and found I have quite a delay in audio when using airplay from my Macbook M2. The Macbook is wired to the access point and the Era 300 is placed 2 meters from the access point.I am using a google Wifi Pro setup, with all 3 access points wired to the main one. When i check the Sonos app and the Google home app, both are reporting that the Era300 is using 5GHz.Question 1Is Era300 not capable of using the 6GHz band or am I mistaken by my lack of knowledge about wifi 6e? If so, is there anything I can do to make it use this band? Question 2If it is even possible to get it running on 6GHz, would that possibly solve my issue, or is the delay just a normal artifact of using Airplay?Let me know if more information is needed.Thanks in advance.