Talk Sonos Products

Error says: “Channel is encoded using an unsupported digital rights management system.”I have uninstalled and reinstalled the SiriusXM app, Sonos app, and the SiriusXM app to no avail.

One of my sonos 3's keeps dropping out. I've had them for about 10 years and  I've never had problems before . 

Can someone help me figure why I’m still hearing ads and station intros, I also can’t skip songs - if I do it prompts me to sign up but then if I follow the prompts to sign up - it says I already have an active Sonos radio HD subscription???

I have tried all ways of connecting my system to my new router - turning off my 5ghz band, connecting the sonos to the router with ethernet. The app says “Sonos not found. Make sure you’re signed in and your mobile device is connected to the internet and on the same WiFi as Sonos.” But this is impossible because my mobile is connected to my new router and my sonos was present on my old router. Even when I connect the play 1 to the new router with an ethernet cable, the speaker cannot be found on the system

Hello all. Wondering if anyone can help.  I’ve been trying to build my perfect system for a while. I’ve been using Sonos to amplify my sound system (turntable/ tapedeck/ cd player etc) and streaming through the house. I’ve wanted to have both analogue and my Sonos system so I have upgraded my main system with a traditional integrated amp and speakers and I have just bought a port to get the signal through the house.  Hooked it all up and I have an issue. I placed my entire system on SonosNet for stability, WM0, and all worked well. I have one Roam which is on WM1 because it doesn’t do sonosnet.  Problem I have is the Port signal keeps dropping and is currently unusable. When I checked, for some reason the Port is on WM1 with the rest of the system on WM0.  I suspect that is my issue but - how do I get the Port onto SonosNet and why has it installed in this way.  Any help would be valuable.  Thank you in advance. Robin

Was just wondering if it was possible to pair 4 era 300 speakers together with my arc and gen 3 sub. I already have 2 era 300s and was thinking about 2 more in the near future but wanted to know if 4 will play in atmos or in stereo 

Was just wondering if it was possible to pair 4 era 300 speakers together with my arc and gen 3 sub. I already have 2 era 300s and was thinking about 2 more in the near future but wanted to know if 4 will play in atmos or in stereo 

Hi Dies anyone know if I can i connect a Sony PS-LX310BT Bluetooth Turntable with built-in Phono Pre-Amp to my Sonos Play 1 speakers?thanks 

When I start up the Android app it keeps showing the queue screen which is empty. It does this if the room that is playing is showing full screen but not if the playing is minimised and showing the rooms instead - hopefully that makes sense.So if I close the app with the playing showing full screen, it will open full screen the next time and immediately shows the empty queue. If I close the app showing the rooms with the playing part minimised, it doesn’t open the queue screen when I start up the app but as soon as I maximise the playing part of it, it shows the queue screen.There’s nothing in the queue and I just mainly listen to Planet Rock Radio which is still showing in the playing part when I start the app up.The queue has been empty for many months and I’ve not used it for many months apart from having to keep close it when it opens by itself. 

Hi, I have an Arc already setup. I purchased a Sub from eBay and I'm trying to set it up. When I try to reset, it blinks white, then white/orange. It is not turning to blinking green. I connected Ethernet cable and left it for like 15 min but same situation. I see the sub in my app but when I continue setup it says not detected. Does it mean it's not working anymore? Please suggest. Thank you. 

Long time sonos user.I recently bought an Era 300.I almost listen to music on my sonos except for the playbar connected to my TV (Philips).I was kind of disappointed by the Era 300 for music, however I plan to by a 2nd one for stereo. I feel the Era 300 is missing bass.Do you think adding a sub gen 3 will enhanced the listening experience ?Thanks for your answer.

I’m planning to get a sound system for my 65” Samsung S90C TV. Torn between an AVR setup with Elac DBR62, Denon X2800H, P10-150-GEM Subwoofer from BK Electronics, and a Sonos Beam 2/Sub mini/Era 100s set.  My room is cubic 2.5x2.5m and 9 feet high. I did some research and found that the Denon X2800H has an integrated room correction feature so it can still sound good in my room. I listen mostly to DJ Sets on YouTube and EDM, Psytrance, Techno, so bass is important to me (without compromising on clarity). I’d also be using the speakers with my phone and TV. Can’t have rears due to the layout of my room. If I went with Sonos, I’d like to use the beam 2 and sub mini for movies, and era 100s with sub mini for music. Is there an easy way to switch between the two?I’d like some help deciding between the two sound systems. I’m also not an audiophile, but looking for the sound system that would deliver the best experience for the music I listen to.Thanks for reading.

I see others have requested this several times.  Support says they sent it to the development team for consideration but no real reply on the status or if a consideration has even been discussed. I see you can do this via voice but not with ease for some users.   The problem is I turn on night sound and then forget that it's on for months reducing the quality of sound and my experience.  It would be great if you could schedule during the week Monday through Friday at one time and on the weekends for family movie time at a different time.  Simple feature like this would not only improve the entire family's experience but also improve quality of sleep for some.   Cheers!  

I am trying to connect Sonos Play:5 (Gen 1 2013 model) with Samsung 6 Series TV (2017 Samsung 55MU6500). I bought the EMK Digital Sound Toslink to Mini Toslink Cable 3.5 SPDIF Optical Cable [Not a 3.5mm Aux] Optical Audio Cable (Straight White, 2M)https://www.amazon.co.uk/dp/B088LXRPLL?ref=ppx_yo2ov_dt_b_product_details&th=1But the sound is not coming to Sonos. I am connecting the ‘line in’ in Sonos and optical port on TV. Am I missing something? TV set to Optical Digital Sound setting as well. Do I need something else? 

Keith sent me a response to my first question that stated reload the app or get in touch with supplier or something. Then the question was closed and not possible to provide further comments, hence why I have added another thread. I had previously deleted and reloaded the Sonos IOS app and the problem persists. I play music from different sources through the Sonos Move and I cannot change the volume. I’m new to Sonos and had also ordered a Roam, but I just cancelled that order, pending me actually finding out what the problem is with changing volume using the IOS app. I’m also in the market for purchasing a soundbar and would like to go with Sonos, but again, I certainly wont commit until I know what the issue is. Can anyone else other that Keith offer any other advice or help? Much appreciate any help on this.

hello, I would like to purchase a pair of sonos era 100 but for the moment I do not have a fixed internet connection (with a box), but I use my smartphone to share a connection. My question is whether I will be able to turn it on which requires a Wi-Fi connection to share with my smartphone?thank you in advance for your feedback

It's written already several times: please remove Sonos Radio from the search results. I'm not interested in Sonos Radio at all. And so do many other community members. This intrusive behaviour from Sonos is simply annoying and devalues the otherwise good products pointlessly.

 Hello everyone, I would like to buy the Sonos Era 1000 speaker and I have three questions. First, what is the decibel number? Second, is the sonos era 100 portable or is it always plugged into the mains? And lastly, can the Sonos Era 100 be paired with other Sonos speakers...smaller? THANKS

I use my Sonos speaker for my computer set up. When I log on it connects perfectly but when my son logs onto his side of the computer the speaker won't connect. Airplay can see it but it won't connect. There should be no issue as I don't need the speaker except with the computer. Can I set it up to allow the computer to connect regardless of user? Cheers

Hi ,  I connected my Philips 43PUS8848/12 through the optical spdif to my Sonos RAY.  When the TV is “Off” ; standby ; I just listen to the Sonos ( over Ethernet or WiFi) … and after a few minutes the RAY get’s  ( I think) an optical signal and switches to TV .. which is actually “off” . Very annoying.  what’s wrong ? Why the RAY switches to e optical TV while the TV is “off” ?  seph

I have a Playbar that's about 6 years old but rarely Used. I reset it to where it's flashing green and downloaded the app. In setting up a new system, I selected product and the app could not fund the playbar. In speaking with customer service, he informed me that these older Sonos products are incompatible with wifi6 and that i should call my isp to disable wifi6 in my household. Wondering if this is true as he sounded like he was just making conjectures. Any help would be appreciated.  BTW, when I hard wrote wired it, it worked. I need it on wireless and my network cable won't reach.  Tia!

When a sub is added to a SONOS system, does Sonos redistribute the audio power such that the soundbar and surrounds receive high passed frequencies and their speakers are therefore able to handle more mid / high frequency power in their optimum response bands?

Trying to find the best Sonos speaker for this vinyl player

I’ve bought the CD and as I always do ripped it onto my NAS for Sonos playback so I have the Dark and Bright side stereo mixes but thought it would be good to try in Atmos on the Arc. I have an Xbox One and when I put the CD in it prompted me to download Windows media player. Although I’d previously changed the audio HDMI setting to Atmos when I started playing I noted it had gone back to Dolby 5.1 so I changed it back to Atmos and it seemed sticky after that. Although the Sonos app is saying Atmos I am not hearing any audio through the rear surrounds (Play 1s) which I would expect to be involved.Has anybody managed to listen to this in “proper” Atmos with the Arc and Xbox One?

I have Sonos Era 100, is it possible to connect to it microphone like in the picture for karaoke?